32 Service Cloud jobs in the United Arab Emirates

We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all –well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.

Department Description:
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service. Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.

Role Description:
Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Service Cloud. The Account Executive role focuses on the Salesforce Service & Support and Call Center Application and the Field Service Management solutions. The Account executive will formulate and execute a Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers in the Commercial space. The Service Cloud Co-prime AE will work in good cooperation with the Core Account Executive and the broader account team.

Your Impact:
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our community.

Requirements:
Experience and consistent track record in solution sales within the software industry.
Excellent interpersonal and communications skills
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
Strong written, verbal, and presentation skills.
Be creative with strong problem solving skills and the ability to succeed in a fast paced environment.
Proven ability to work well as part of an extended sales team.
Experience will be evaluated based on alignment to the core competencies for the role.

What's in it for you?

World - Class Training & Development in the areas of professional growth and product knowledge.

Great benefits: Health Insurance and Pension contributions, Employee Stock Purchase Program, a monthly wellbeing subsidy of €100, annual education budget of €5,000 to spend on your career development, additional 7 days paid time off for charitable causes (1-1-1 model), parental leave, childcare support, (fertility and adoption program, etc), and much more!

About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

The Firm:

Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.

1- Presales Solution Engineering:

• Run discovery workshops to capture current‑state processes and pain points across lead‑to‑cash, case & field service flows.
• Design end‑to‑end architectures spanning Sales Cloud, Service Cloud, Einstein 1 Platform (Copilot, Einstein Studio) and Data Cloud activation.
• Create effort estimates, ROM and SoW inputs; build clickable prototypes and demo orgs showcasing AI‑powered use cases (next‑best action, auto‑summaries).
• Present solutions to business and IT stakeholders, address RFP clarifications, security questionnaires and technical due‑diligence calls.

2-Delivery Architecture & Governance:

• Hand off signed designs to delivery, run architecture onboarding sessions
• Translate signed designs into sprint‑ready epics; run architecture kick‑offs and ongoing governance checkpoints with scrum teams.
• Define integration patterns, identity & access, encryption, PDPL/GDPR compliance and test strategy.
• Oversee code & config quality (Apex, LWC, Omni‑Channel, Flow, BOTs), enforce CI/CD and monitor technical debt and performance KPIs.
• Steer AI enablement—prompt engineering, Copilot action recipes, model configuration, and responsible‑AI guardrails.

3- Practice & People Leadership:

• Mentor consultants, cultivate reusable accelerators (Lightning templates, DevOps pipelines, AI prompt library).
• Support hiring panels, publish thought‑leadership posts and host enablement sessions for Sales & Service Cloud best practices.
• Partner with sales on pipeline forecasting and project health reviews.

Qualification:

1- Must Have:

• 8+ years on the Salesforce platform, including 5+ delivering Sales and/or Service Cloud at enterprise scale.
• Hands‑on depth: Apex, LWC, Flows, Omni‑Channel, CTI/Telephony, REST/SOAP APIs, Platform Events, External Services, Slack automation.
• At least 2 years architecting AI/Einstein solutions (Copilot actions, Next Best Action, GPT prompts, auto‑classification or summarisation).
• Certifications: Application Architect and System Architect minimum; Salesforce Certified Technical Architect (CTA) or on active journey strongly preferred; AI Associate / Einstein certifications desirable.
• Proven consultative skills—whiteboarding, scope negotiation, executive storytelling—and ability to coach multi‑disciplinary teams.

2- Nice to have:

• Experience Cloud, Field Service, Revenue Cloud or CPQ program exposure.
• Generative‑AI integrations with external LLMs (OpenAI, Azure OpenAI).
• Arabic/English bilingual.
• Vertical expertise in Real Estate, Retail, FSI or Healthcare within GCC.

• Competitive salary and benefits package.
• Private medical, annual flight, certification budget, hybrid work (3 days office), end‑of‑service gratuity.

Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.

Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. We partner with industry giants such as Salesforce, MuleSoft, Tableau, Slack, Sprout, Certinia, and Splunk to deliver top-tier services tailored to our clients' needs.

1. Conduct discovery workshops to understand current processes and pain points across lead‑to‑cash, case, and field service flows.
2. Create effort estimates, ROMs, and Statements of Work; develop clickable prototypes and demo orgs showcasing AI-powered use cases like next‑best action and auto‑summaries.
3. Present solutions to business and IT stakeholders, addressing RFP clarifications, security questionnaires, and technical due diligence.

1. Handoff signed designs to delivery teams and conduct architecture onboarding sessions.
2. Translate designs into sprint-ready epics; facilitate architecture kick-offs and governance checkpoints with scrum teams.
3. Define integration patterns, identity and access management, encryption, compliance, and testing strategies.
4. Oversee code and configuration quality, enforce CI/CD practices, and monitor technical debt and KPIs.
5. Lead AI enablement initiatives, including prompt engineering and model configuration.
6. Mentor consultants and develop reusable assets like Lightning templates and DevOps pipelines.
7. Support hiring, contribute thought leadership, and host enablement sessions on Salesforce best practices.
8. Collaborate with sales on pipeline forecasting and project health reviews.

• 8+ years of experience on the Salesforce platform, with 5+ years delivering Sales and/or Service Cloud at an enterprise level.
• At least 2 years architecting AI/Einstien solutions (e.g., Copilot actions, Next Best Action, GPT prompts).
• Certifications: Application Architect and System Architect at minimum; Salesforce Certified Technical Architect (CTA) or in active journey preferred; AI Associate/Einstien certifications desirable.
• Proven consultative skills—whiteboarding, scope negotiation, executive storytelling—and ability to coach multidisciplinary teams.

• Experience with Experience Cloud, Field Service, Revenue Cloud, or CPQ.
• Experience integrating generative AI with external LLMs (OpenAI, Azure OpenAI).
• Bilingual in Arabic and English.
• Vertical expertise in Real Estate, Retail, FSI, or Healthcare within GCC.

We offer a competitive salary and benefits package, including private medical, annual flights, certification budget, hybrid work model, and end‑of‑service gratuity.

Arcsen is an equal opportunity employer committed to diversity and inclusion. We celebrate different as our strength.

By applying, you consent to the processing of your personal data for recruitment purposes, which will be retained for two years.

Remote Position: Salesforce Developer

Company Overview: Freelancerprox is a leading provider of remote workforce solutions connecting businesses with top talent from around the world. We specialize in providing highly skilled professionals in various fields including Salesforce development.

Job Description: We are seeking a talented Salesforce Developer to join our team and help us deliver high-quality solutions to our clients. As a Salesforce Developer at Freelancerprox, you will be responsible for designing, developing, and maintaining custom solutions on the Salesforce platform. You will work closely with our clients to understand their business needs and translate them into technical requirements.

1. Design and develop custom solutions on the Salesforce platform using Apex, Visualforce, and Lightning components.
2. Collaborate with clients to gather and understand business requirements.
3. Translate business requirements into technical specifications and designs.
4. Perform code reviews and ensure coding best practices are followed.
5. Troubleshoot and resolve technical issues.
6. Participate in the full software development lifecycle including testing and deployment.
7. Stay up-to-date with new Salesforce features and functionality and make recommendations for their implementation.
8. Communicate project status and updates to clients and project managers.
9. Work as part of a team to deliver high-quality solutions on time and within budget.

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. 3 years of experience as a Salesforce Developer.
3. Strong understanding of Salesforce platform including Apex, Visualforce, and Lightning components.
4. Experience with Salesforce integrations and data migrations.
5. Experience with Salesforce Lightning design system and responsive design concepts.
6. Familiarity with Agile development methodologies.
7. Excellent problem-solving and troubleshooting skills.
8. Strong communication and collaboration skills.
9. Salesforce certifications are a plus.

1. Competitive salary.
2. Flexible work schedule and remote work options.
3. Health, dental, and vision insurance.
4. 401(k) retirement plan.
5. Paid time off and holidays.
6. Professional development opportunities.
7. Collaborative and supportive work environment.

If you are a talented Salesforce Developer looking for a challenging and rewarding opportunity, we would love to hear from you. Apply now and join our dynamic team at Freelancerprox

Job Summary:
We are seeking a skilled Salesforce Developer to design develop and implement customized solutions within the Salesforce platform. The ideal candidate will have experience working with stakeholders to translate business requirements into technical solutions ensure system scalability and support the continuous improvement of our Salesforce environment.

Key Responsibilities:

• Design develop test and deploy custom Salesforce applications workflows triggers and integrations.

• Gather business requirements and translate them into technical solutions using Salesforce best practices.

• Develop and maintain Apex classes Visualforce pages Lightning Components and Salesforce APIs.

• Perform regular system maintenance data cleansing and ensure data integrity.

• Collaborate with cross-functional teams including Admins Analysts and end-users.

• Provide technical guidance and support to Salesforce Administrators and other team members.

• Stay current on Salesforce updates new features and AppExchange solutions.

• Participate in code reviews and contribute to best practices for the development team.

Requirements:

• Bachelors degree in Computer Science Information Technology or a related field.

• Proven experience as a Salesforce Developer (25 years preferred).

• Salesforce Platform Developer I certification (Developer II or other certifications are a plus).

• Strong knowledge of Apex Visualforce Lightning Components (Aura/LWC) and SOQL/SOSL.

• Experience with Salesforce integrations using REST/SOAP APIs middleware or third-party tools.

• Familiarity with version control tools (e.g. Git) and DevOps practices for Salesforce.

• Excellent problem-solving skills and attention to detail.

• Strong communication and teamwork skills.

Preferred:

• Experience with Sales Cloud Service Cloud and/or Marketing Cloud.

• Knowledge of CI/CD pipelines in Salesforce development.

• Experience working in Agile/Scrum environments.

Join to apply for the Salesforce Developer role at Dicetek LLC

Join to apply for the Salesforce Developer role at Dicetek LLC

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We are looking for a talented Salesforce Developer to join our team. In this role, you will be responsible for designing and implementing custom solutions on the Salesforce platform. You will work closely with the technical and functional teams to develop Apex classes, Visualforce pages, Lightning components, and other custom code that meets business requirements. Your work will be instrumental in enhancing the functionality and user experience of our Salesforce environment.

Key Responsibilities

• Custom Development: Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, Lightning components, and other Salesforce technologies.
• Code Implementation: Write efficient, scalable, and maintainable code to meet business requirements, adhering to Salesforce best practices and coding standards.
• Lightning Components: Develop and customize Lightning Web Components (LWC) and Aura Components to enhance user interfaces and improve application performance.
• Integration: Integrate Salesforce with external systems and databases using REST/SOAP APIs and middleware tools, ensuring seamless data flow and system interoperability.
• Data Management: Develop and implement data models, workflows, triggers, and process builders to automate business processes and improve data management within Salesforce.
• Testing & Debugging: Conduct unit testing, debugging, and troubleshooting to ensure the quality and reliability of custom solutions. Collaborate with QA teams to support integration and user acceptance testing.
• Collaboration: Work closely with business analysts, solution architects, and other developers to translate business requirements into technical solutions.
• Documentation: Create and maintain comprehensive documentation for custom code, technical designs, and system integrations.
• Support & Maintenance: Provide ongoing support and maintenance for existing Salesforce customizations, addressing any issues or enhancements as needed.
• Continuous Learning: Stay updated on the latest Salesforce technologies, features, and best practices, and apply this knowledge to improve our Salesforce environment.
  
  

• Minimum of 4+ years of experience in Salesforce development, with a strong focus on Apex, Visualforce, and Lightning components.
• Proven experience in developing custom Salesforce solutions, including data models, workflows, and integrations.
• Technical Skills:
• Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), Aura Components, and Salesforce APIs (REST, SOAP).
• Experience with Salesforce data modeling, including the use of objects, fields, relationships, and validation rules.
• Familiarity with Salesforce development tools such as Salesforce DX, Git, and CI/CD pipelines.
• Understanding of web development technologies (HTML, CSS, JavaScript) as they relate to Salesforce customization.
• Experience with version control and collaborative development environments.
• Soft Skills:
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Seniority level Not Applicable

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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• Develop test and deploy custom Salesforce solutions using Apex Visualforce and Lightning components.
• Configure the platform through custom objects fields flows validation rules and page layouts.
• Build and maintain dashboards and reports to provide visibility into business performance.
• Integrate Salesforce with third-party systems via RESTful APIs and other web services.
• Collaborate with internal teams to gather requirements identify gaps and implement scalable solutions.
• Perform administrative tasks such as user setup security configuration and data management.
• Monitor and apply new Salesforce features and best practices to continuously improve the platform.
• Maintain accurate documentation of development and configuration work.

• Bachelors degree in Computer Science Information Technology or a related field.
• Holds current Salesforce certifications:
  • Salesforce Certified Platform Developer
  • Salesforce Certified Administrator
• Proficient in Apex programming triggers Lightning Web Components and Visualforce.
• Strong understanding of Salesforce admin functions including permission sets roles and data migration.
• Demonstrated experience in system integrations using REST APIs.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Effective communicator who can work well with both technical teams and business users.

Required Experience:

Senior IC

We are looking for experienced Salesforce Developers to join our Process & IT Dept. You will be responsible for designing and developing customized solutions in a fast-paced environment.

RESPONSIBILITIES:

1. Develop, implement and maintain Salesforce customizations, applications, extensions and integrations.
2. Perform hands-on development, including declarative customization, Lightning actions, Aura components and Lightning Web Components.
3. Design and build high-performance, reusable, and reliable Apex code with best practices.
4. Participate in the full application lifecycle, from development and testing to deployment and support.
5. Gather requirements from the stakeholders & check feasibility.
6. Collaborate inter-departmentally to identify business needs and translate them into technical solutions.
7. Ensure the best possible quality of the application.
8. Identify bugs and align with requirements during debugging.
9. Ensure the use and flow of the application code is accurate and well documented.

EDUCATION & EXPERIENCE:

1. Bachelors/Masters degree in Computer Science/Engineering.
2. 4-6 years experience in Salesforce Development.

SKILLS:

1. Strong experience in Salesforce configuration and customization.
2. Strong experience in integrating Salesforce with external systems.
3. Knowledge and ability to write test classes.
4. Experience integrating Salesforce with 3rd party apps.
5. Ability to collaborate with other members of the support team and the user community.
6. Ability to generate alternative novel solutions to functional requests.
7. Synchronous & Asynchronous Apex – Future method & queueable classes method.
8. Experienced in Deployment Functions.
9. Experience in Sales Cloud/Service Cloud/Community Cloud.

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Real Estate industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title: Salesforce Developer

Responsibilities:

1. Understand requirements and perform analysis.
2. Carry out development using APEX or declarative functionalities of Salesforce.
3. Provide UAT support.
4. Provide ad hoc support for Salesforce applications for the technical workstream.
5. Ensure best practices, perform unit testing and maintain good code coverage.
6. Perform impact analysis if required.
7. Hands-on experience on migrating classic components to Lightning.
8. Proficient in Apex Classes, Triggers and Asynchronous Jobs (Batch, Queueable).
9. Ability to design and implement data migration strategies between legacy systems and Salesforce.
10. Adhering to Salesforce best practices and governor limits and delivering efficient customizations.

Qualification and Experience:

1. 5+ years of Salesforce technical experience.
2. Certifications: Sales Cloud, Service Cloud, Salesforce Admin, Salesforce PD1 (good to have).

Benefits and Perks:

1. Competitive salary and bonus structure.
2. Comprehensive health and wellness benefits.
3. Opportunities for professional development and growth.
4. Flexible work arrangements, including remote work options.
5. Employee recognition programs and a collaborative team environment.

Wellness Bonus, Data Migration, Options Assurance, Unit Testing, Real Estate, Salary Components, Quality Assurance, Oracle, Education, Software Testing, Design, Sales.