63 Service Cloud jobs in the United Arab Emirates

Job Opportunity: Salesforce Service Cloud Expert

A leading retail group in the GCC seeks a highly skilled Salesforce Service Cloud Engineer to drive digital transformation initiatives.

• The ideal candidate will possess hands-on experience with Salesforce Service Cloud , including configuration, customization, and integration. Essential skills include implementation of features such as case management, knowledge base, omni-channel, and service console.
• Proven expertise in Apex, Lightning Components, and Salesforce configuration tools is required.

Key Responsibilities:

• Implement and optimize Salesforce Service Cloud modules for seamless integration across the CRM landscape.
• Collaborate with stakeholders to ensure successful project execution.
• Translate business requirements into scalable technical solutions.

Requirements:

• 4+ years of experience working as a Salesforce Engineer/Developer .
• Mandatory experience within Retail industry.

Essential Skills:

• Apex
• Lightning Components
• Salesforce Configuration Tools

About This Role:

This is an exciting opportunity for a talented professional to contribute to a cutting-edge digital transformation initiative.

Why Apply:

If you are passionate about delivering innovative solutions using Salesforce Service Cloud , we encourage you to apply for this role.

About Us

Our client represents a prominent retail group situated in the GCC region, celebrated for its diverse range of consumer offerings and outstanding customer service. With a firm commitment to digital transformation, this organization continually seeks to innovate and refine its operational processes to remain a leader in the retail sector.

We are collaborating with this organization to find a skilled Salesforce Service Cloud Developer. This essential role focuses on driving the implementation and enhancement of Salesforce Service Cloud solutions that are vital to the organization’s digital transformation journey. The successful candidate will work closely with various business stakeholders to ensure that the incorporation of Salesforce functionalities is streamlined and contributes positively to the overall customer relationship management experience.

• Direct the implementation and customization of Salesforce Service Cloud modules to align with business goals.
• Engage with cross-functional teams to gather and interpret requirements, converting them into effective technical solutions.
• Enhance existing processes within Salesforce Service Cloud to improve operational efficiency and user engagement.
• Manage the integration of diverse modules within the Salesforce environment, ensuring they function cohesively.
• Offer technical advice and support to team members on utilizing Salesforce Service Cloud features.
• Participate in user training sessions, equipping users with the skills to effectively navigate Salesforce tools.

• Extensive experience with Salesforce Service Cloud, including its configuration, customization, and integration capabilities.
• At least 4 years of experience as a Salesforce Engineer or Developer.
• Retail industry experience is a must.
• Proven hands-on knowledge of key Salesforce Service Cloud functionalities, such as case management, knowledge bases, omni-channel service, and service consoles.
• Strong proficiency in Salesforce development tools including Apex, Lightning Components, and configuration utilities.
• Adept at translating business requirements into scalable technical solutions.
• Must be available to work on-site four days a week.

• Attractive salary complemented by performance-driven incentives.
• Opportunities for professional growth and certification.
• A dynamic workplace that promotes innovation and development.
• Inclusive health and wellness benefits.

This position presents a unique chance to play a significant role in a transformative project within a renowned retail group. The ideal candidate will possess exceptional problem-solving abilities and a proactive mentality toward project execution. If you are eager to use technology as a catalyst for business success, this opportunity is tailored for you.

A leading retail group in the GCC is hiring a Salesforce Service Cloud Engineer to deliver critical enhancements as part of a wider digital transformation. The role will focus on implementing, customizing, and optimizing Salesforce Service Cloud modules while collaborating with business stakeholders to ensure seamless integration across the CRM landscape.

Dubai

1 year

• Proven experience with Salesforce Service Cloud (configuration, customization, and integration).
• Hands-on implementation experience of Salesforce Service Cloud features (e.g., case management, knowledge base, omni-channel, service console).
• Strong background in Apex, Lightning Components, and Salesforce configuration tools.
• Ability to translate business requirements into scalable technical solutions.
• Must be on site, 4 days per week.

• 4+ years of experience working as a Salesforce Engineer / Developer.
• Must have experience within Retail.

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Retail

Sales Representative

Are you a seasoned sales professional looking to leverage your expertise in cloud services? Do you possess exceptional communication skills and a proven track record of success?

This is an opportunity to join a fast-growing team selling one of the fastest-growing Cloud products within Oracle.

• Prospect for net new business, with at least 50% of weekly time spent on this activity.
• Regularly forecast, manage, and close 50-60 workloads (10% through active consumers) in a fiscal year utilizing Oracle Sales Cloud.
• Identify, utilize, and collaborate with key internal stakeholders in assigned territory (Tech Managers, Tech SCs, Key Partners, MySQL SCs, etc.).
• Evangelize MDS/HW to developers and Cloud Decision Makers by identifying and maneuvering across key customer stakeholders.
• Will operate as part of a large account team.

Fluid Codes is the APEX Channel Partner of ANSYS part of Synopsys, authorized with exclusive rights to distribute and provide support for ANSYS Engineering Simulation Solutions in the Middle East and North Africa. (fluidcodes.com).

Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Job Summary:

We are looking for a detail-oriented Salesforce Developer to join our team. In this role, you will focus on implementing customizations, automations, and workflow enhancements within our Salesforce enterprise environment. The ideal candidate will have a strong technical background in Salesforce and a passion for creating efficient and scalable solutions.

• Configure and implement Salesforce custom objects, fields, record types, and other components based on business requirements.
• Develop and deploy process automations using Salesforce tools such as Flow, Process Builder, Workflow Rules, and Apex triggers.
• Optimize and enhance existing workflows to improve efficiency and data accuracy.
• Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet the desired outcomes, followed by deployment to production environments.
• Maintain detailed documentation of customizations, workflows, and processes for internal reference and training.
• Investigate and resolve technical issues related to Salesforce functionality and performance.

Qualifications:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Experience:
  • 3+ years of hands-on experience with Salesforce development and administration.
  • Experience in implementing process automations and workflow customizations using Salesforce tools.
• Certifications:
  • Salesforce Platform Developer I (required); Salesforce Platform Developer II (preferred).
• Technical Skills:
  • Proficiency in Salesforce declarative tools (Flow, Process Builder, etc.).
  • Good understanding of Apex, SOQL, and Lightning components.
  • Proficiency with integration concepts (e.g., REST/SOAP APIs) is a plus.
• Soft Skills:
  • Strong attention to detail and problem-solving abilities.
  • Effective communication skills to collaborate with team members and stakeholders.
  • Ability to follow detailed requirements and deliver accurate implementations.

Founded in 1997, Fluid Codes is an Ansys Apex Channel Partner serving the needs of the engineering community in the Middle East & Africa.

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We are seeking an experienced
Salesforce Developer
with a background in the real estate industry to join our dynamic team. The ideal candidate will have expertise in Salesforce development, particularly with
Lightning Web Components (LWC)
,
Apex
,
and
integrations
, along with a deep understanding of real estate processes such as property management, leasing, and CRM customization. This role involves designing and implementing customized solutions that enhance business processes and meet real estate-specific requirements.

Key Responsibilities

• Carry out detailed analysis on business requirements through stakeholders, utilize knowledge of best practice & domain expertise to develop effective solutions on in accordance with our internal processes and structure.
• Maintain, configure, and test all the CRM platform along with managing deadlines and producing technical documentation.
• Ensure best data solutions are provided and best practices are followed, by working closely with other teams for performing data reviews to develop effective CRM solutions.
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code aligned with project timelines.
• Provide Salesforce product knowledge and develop the Salesforce platform as and when required.
• Provide regular training on the CRM platform to all stakeholders of the organization.
• Ability to work independently with ability to write, interpret, critique technical specifications.
• Maintaining the security and integrity of the application software.

Job Requirements

• Bachelor's/Postgraduate degree in IT, Certified Salesforce Platform Developer I
• Well experienced in Lightning Aura Components, Visual Force pages, Apex Classes, Apex Triggers, Batch Apex,
• Experience cloud and other standard features.
• 4- 6 years Salesforce product knowledge
• Design & implement APIs and web-based interfaces utilizing Apex code, Web Services, etc
• Implementation experience on LWC and Experience cloud is a must have.

Salesforce Developer

Location:
Dubai, UAE

Experience Required:
7 years of Salesforce Development expertise

Key Responsibilities & Expertise

• Salesforce Apps expertise with development experience in:
• Lightning
• Visualforce Pages
• Apex Classes & Triggers
• Components
• Batch Classes
• Schedule Management
• Static Resources
• SOQL

Experience in:

• Sales Cloud
• Service Cloud
• Experience Cloud
• Lightning Development – LWC

Salesforce Expertise

• Certifications: Dev 401, Admin 201
• Knowledge of searching and implementing apps from AppExchange to meet business needs
• Experience on integration with other systems
• Knowledge of Informatica, Drawloop, and DocuSign integration (added advantage)
• Ability to conduct and lead requirement-gathering discussions with business stakeholders

Solutions & Business Processes

• Strong solution design and problem-solving skills
• Good interpersonal skills
• Prepare required technical documentation
• Prepare training material and conduct user trainings
• Working knowledge of logging tickets

General Skills

• Handle enhancement requests and coordinate with Salesforce support
• Work in collaboration with different teams
• Clear and effective written, verbal, and listening communication skills

Relevant Experience

• Regional experience is a plus
• Previous experience in a Freezone is a plus

Interested candidates, please reach out to me

8+ years development experience, with a strong focus on Apex API , Web Services development and LWC.

• Solid knowledge of SOQL
• Good to have JavaScript, HTML, AJAX, XML, CSS and JQuery
• Salesforce Developer certification (Developer I/II) is a plus
• Experience with Agile development practices a plus
• Strong oral and written communication skills
• Qualification: Bachelor's degree in Engineering or computer science, Master's degree preferred with certification in Salesforce
• Contributes to team effort by accomplishing related results as needed.

Job Types: Full-time, Contract