1 311 Service Consultant jobs in the United Arab Emirates

The ideal candidate for this role will have a passion for delivering exceptional customer service and a keen eye for detail. As a Service Advisor, you will play a vital part in ensuring our customers receive the best possible service experience.

Your primary responsibility will be to manage a small branch, ensuring that all customer vehicles are received and delivered on time. You will act as a liaison between customers and various departments, coordinating and following up with the Workshop, Parts, and delivery teams to achieve set labour and spare parts targets.

You will promote Service Contracts/other service products to meet financial/non-financial targets, handle petty cash, and supervise workshop tools/equipment maintenance. Additionally, you will ensure that work-in-progress is closed on time, reflect branch revenue, and notify customers of any delays or issues.

We seek a highly organized and communicative individual with excellent interpersonal skills, able to maintain a positive and professional attitude in a fast-paced environment.

• Manage a small branch, receiving and delivering customer vehicles on time
• Act as liaison between customers and departments, coordinating and following up on tasks
• Promote Service Contracts/other service products to meet targets
• Handle petty cash, monthly bills settlement, and bank deposits
• Supervise workshop tools/equipment maintenance and ensure work-in-progress is closed on time
• Notify customers of delays or issues

• Diploma in automobile/mechanical engineering
• Minimum 5 years hands-on experience as service advisor in a reputable automotive dealership
• Excellent knowledge of product, 5W2H probing skills, smart selling, telephone handling skills, and customer handling skills
• Proficient in MS Word and Excel

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply.

At (Company), we value our employees and strive to create a positive and inclusive work environment. We believe in empowering our staff to reach their full potential and contributing to the community through various initiatives.

The job holder is responsible for conducting site visits and providing product service training to ensure product performance and customer satisfaction. The role involves investigating issues, resolving them, and conducting technical and safety training to protect the company's interests.

The job holder is also responsible for executing service marketing activities to foster customer loyalty towards the 'BOSCH' service.

Operating Environment:

The job holder will establish user contact and conduct onsite training as specified by the Line Manager. Challenges include:

1. Tough physical environment
2. Responsibility for safety, including training customers on Do's and Don'ts
3. Identifying causes of premature product damages, even when products seem to be in working condition but malfunction prematurely.

The candidate must be highly analytical, detail-oriented, and observant. They will investigate products to determine reasons for malfunction and must influence customers to follow safety procedures diligently to prevent risks and dangers.

Key Accountabilities:

• Conduct site visits to investigate issues related to product, application, or usage, including joint visits with the sales team to resolve customer issues.
• Implement service marketing activities and enroll customers into service contracts with managerial approval to ensure loyalty to BOSCH service.
• Provide technical and safety training to improve product application and usage methods.
• Attend training sessions from Principal's representatives to stay updated on new technologies and products.
• Participate in regular meetings with the Line Manager to discuss issues and receive feedback.

Qualifications and Experience:

• High School Certificate/Diploma (12 years of schooling) or equivalent.
• Mechanical or Electrical Technician Diploma or equivalent from a recognized institute.
• Minimum 2 years of hands-on experience in technical fault analysis and repair within a similar industry, including at least 2 years handling customer interactions.

Knowledge & Skills:

• Sound technical knowledge of white goods products, their operation, and applications.
• Valid UAE driver's license is desirable.
• Analytical thinking, planning, and organizing skills.
• Negotiation and training skills.
• Excellent written and verbal communication skills in English; knowledge of Arabic or other regional languages is an advantage.
• Proficient in PC skills.

About The Company:

Al Fahim Group, founded in 1958 by Abdul Jalil Al Fahim, is one of Abu Dhabi's most successful family businesses. Managed by a group of eight brothers, the company supports Abu Dhabi's progress by providing services in oil and gas, luxury automobiles, hospitality, and investments, aiming to sustain growth and development in the region.

We are seeking a highly motivated and customer-focused professional to excel in our service department. As the primary point of contact between customers and service technicians, your main role will involve consulting with clients about their vehicle service needs, providing expert advice, and managing the repair and maintenance process from start to finish.

The ideal candidate will possess strong communication skills, a keen ability to build and maintain relationships, and a comprehensive understanding of automotive maintenance and repair.

• Meet and greet customers, understand their vehicle service needs and concerns.
• Provide detailed and accurate information on vehicle service and repair options available.
• Manage detailed documentation and records of customer interactions and services.
• Act as a liaison between the customer and service technicians.
• Ensure timely follow-up with customers regarding the status of their vehicles.
• Coordinate appointments and service schedules to optimize department efficiency.
• Communicate clearly and constructively with technicians about vehicle issues.
• Prepare service cost estimates and discuss repair options with customers.
• Verify warranty and service contract coverage for vehicle repairs.
• Deliver exceptional customer satisfaction by meeting high standards of service quality.
• Promote additional services and products to customers when appropriate.
• Handle and resolve customer complaints or concerns related to services.

• High school diploma or equivalent; additional education is advantageous.
• Proven experience in a customer service role, preferably in the automotive sector.
• Strong understanding of automotive repair and maintenance processes.
• Excellent communication skills for effective customer interactions and team collaboration.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Strong problem-solving skills and attention to detail in all customer transactions.
• Proficiency in Microsoft Office Suite and familiarity with service software.

This is a unique opportunity to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that customers receive a premium service experience.

The successful candidate will be responsible for greeting customers, listening to their requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

In this role, you will be working closely with mechanics and other team members to ensure that all customer needs are met.

• Performing service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of automotive products and services to sell or provide in-depth information about available parts and service options to customers.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

To succeed in this role, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

• A bachelor's degree in mechanical engineering or an automotive-related field.
• Professional service advisor experience at an automotive dealership.
• Strong industry knowledge and experience of automotive luxury brands.
• Proficiency with industry-specific software.
• Excellent organizational, decision-making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• A UAE driving license.

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

This is a full-time position requiring a commitment to providing exceptional customer service and ensuring customer satisfaction.

The role of Project Sales Engineer is a key position within our organization, responsible for creating introductions of available services and products to potential clients.

Key responsibilities include:

• Understanding client requirements and enabling the design team to choose the right products and systems
• Maintaining relationships with clients
• Support for requests based on client requirements
• Preparation of proposals for projects based on client & authority requirements
• Coordination with teams to manage work and complete the project on time

Requirements:

• Bachelor's Degree in Electrical Engineering or equivalent
• Valid UAE Driving License
• Experience in a similar role in the UAE for at least 2 years

We are looking for a highly motivated and experienced professional who can effectively communicate with clients and stakeholders to deliver successful projects.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or relocate before starting work (Required)

As a professional service advisor, you will play a key role in providing exceptional customer service to our clients. Your primary responsibility will be to deliver high-quality service solutions that meet and exceed customer expectations.

Your role will involve greeting customers, discussing their servicing/repair needs, and guiding them on assessment & repair of problems/faults and service requirements based on manufacturer recommendation. You will also be responsible for recording the requirement correctly on the job card to avoid any ambiguity effecting the quality of repair.

You will explain to the customer contents of the job, its value and cost involved. After obtaining confirmation, you will prepare clear and unambiguous work instructions for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.

You will organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.

Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.

Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.

Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company's genuine interest in sorting out his problem so as retain customer's confidence.

Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.

Up sell new accessories, service packages, additional service and participate actively in service campaign.

Upgrade product knowledge through web based training and class room training.

Establish cordial relation with customers and workshop staff.

Follow up on Work In Progress (WIP) targeting closure in 30 days.

Follow-up with customers on long pending vehicles for taking delivery.

Job Requirements:

• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate degree

• 2 -5 years experience in automotive trade

We are seeking a skilled Service Advisor to join our team.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of the automotive industry.

We are seeking a highly skilled Service Consultant to act as the liaison between our customers and service technicians. The Service Consultant's key responsibilities include greeting customers, listening to their requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main Objectives

• Ensure premium service consulting tailored to the individual needs of each customer.
• Boost sales through selling Aftersales products and services.
• Loyalise customers and ensure customer satisfaction at any time.

Key Tasks

• Perform service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales Manager, Sales Advisor, Workshop Manager, Service Assistant, Technicians, Team Leaders, Reception Manager, Parts Advisor.

To be successful as a Service Consultant, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and the automotive industry.

To succeed in this role, you should possess the following skills and qualifications:

• A bachelor's degree in mechanical engineering or an automotive-related field.
• Professional service advisor experience in an automotive dealership.
• Strong industry knowledge and experience of luxury automotive brands.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organisational, decision-making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• A valid UAE driving license.

Join to apply for the Customer Service Consultant – (Spanish & Portuguese Speakers) role at dnata

Job Purpose

Part of the Emirates Group, Arabian Adventures is an award-winning provider of desert safaris in Dubai. We offer a wide range of tailor-made services, including planning, hotel contracting, transfers, arrivals, in-resort assistance, excursions, safaris, and event management.

In This Role You Will

• Conduct guided tours at historical and tourist sites across the UAE, sharing insights on culture, traditions, and customs.
• Lead incentive and familiarisation trips, ensuring smooth operation according to the itinerary.
• Coordinate tourist attraction payments and prepare documentation for customer arrivals.
• Organise and deliver welcome meetings within 24 hours of customer arrival, covering UAE culture, hotel facilities, and products.
• Promote tours and safaris to meet sales targets and contribute to revenue.
• Manage sales transactions and submit reports to head office accurately.
• Visit hotels daily to meet customers and answer queries.
• Handle formalities such as flight reconfirmations and transfers, ensuring timely communication.
• Monitor flight information to coordinate customer arrivals and staff assignments.
• Assist customers with baggage issues and provide pre-arrival information.
• Prepare reports on incoming bookings for staffing and resource planning.
• Liaise with transport providers to coordinate hotel transfers.

Qualifications

• Experience in customer service roles within the travel/tourism industry.
• Knowledge of the UAE is advantageous.
• Fluency in Spanish and Portuguese, in addition to English.
• Valid UAE or international driving license.
• Ability to work well in a team and adapt to customer and company needs.

Additional Information

Join us in Dubai for an attractive tax-free salary, travel benefits, and discounts on flights and hotel stays worldwide. Experience the vibrant lifestyle of Dubai, a cosmopolitan city.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Airlines and Aviation

Note: This job posting is active and available.