1 337 Service Coordinator jobs in the United Arab Emirates

Customer Service Coordinator (Arabic and English) - Contract Hire

Duration: Long Term

Location: Abu Dhabi

Closing Date: ASAP

JOB PURPOSE:

• Assists in the development of Company's Customer Services & Call Center policy and procedures in line with industry best practices and Company's scope of works for all Customer Services/ Call Center activities.
• Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection, and all billing systems related topics.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities Accountability

1. Carries out his duties in accordance with specifications and Company policies and regulations.
2. Set up all Customers' accounts (entering customer and account data from source documents within stated time limits)
3. Handling customer inquiries, complaints, and provide appropriate solutions within time frame limits and follow up to ensure the resolution and closing customer complaints
4. Prepare and periodically present a management dashboard for review of customer complaint status
5. Follow up with the customer to ensure the invoices paid within the payment terms
6. Identify customer needs to achieve satisfaction
7. Build sustainable relationship with the customers through interactive communication (tel., email, face-to-face meeting, etc)
8. Provide accurate, valid, complete information, deals, and promotions. Handle customer complaints and provide appropriate solutions within time frame limits SLAs with support from the concerned department.
9. Continuous follow up with customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms
10. Build and maintain high-level contacts with customers, including other business and project partners
11. Generate Invoices using the applied systems and send them to the customers
12. Gather the information related to the outstanding, aging of debtors and follow up with customers
13. Upload vendor Invoices to the system post verification by the concerned sales team

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

Minimum Qualification

• Bachelor Degree or equivalent.

Minimum Experience & Knowledge & Skills

• 10 years of experience in customer support services; preferably a utility business.

JOB DESCRIPTION

• IT literate, with experience in MS Office applications.
• Fluent in English language with good oral and written communication skills.
• Fluency in Arabic language will be a positive advantage.

We are seeking a friendly and skilled individual to join our team as a Customer Service Coordinator.

Responsibilities include welcoming customers, providing them with a brief overview of our services, and answering any questions they may have in a patient and professional manner.

The ideal candidate will be responsible for generating new business leads and driving sales growth through excellent communication and interpersonal skills.

Additionally, the selected candidate will be responsible for maintaining accurate records of daily attendance and activities within the company.

This is an exciting opportunity for someone who is organized, detail-oriented, and has excellent time management skills.

The role of a Customer Service Coordinator involves providing exceptional support to our team by handling all incoming and outgoing correspondence, emails, and deliveries. This is an excellent opportunity for someone who possesses strong communication skills, organizational abilities, and proficiency in MS Office.

Responsibilities:

• Welcoming visitors in a professional manner.
• Ensuring the reception area remains tidy and presentable at all times.
• Managing scheduling appointments, meetings, and maintaining calendars.
• Providing administrative and clerical support as needed.

Requirements:

• High school diploma or equivalent; a diploma/degree in Administration or related field is highly desirable.
• Previous experience in customer-facing roles or administration is preferred.

Nice to Have:

• Diploma/degree in Administration or related field.
• Proficiency in MS Office (Word, Excel, Outlook).

Key Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A positive, customer-focused attitude.

As a vital member of our organization, you will play a key role in delivering exceptional customer service.

• Managing the flow of information through effective communication and documentation.
• Maintaining accurate records and updating paperwork to ensure seamless operations.
• Providing administrative support by performing tasks such as word processing, data entry, and database management.
• Assisting with sales inquiries and follow-up activities to drive business growth.
• Ensuring office equipment is properly maintained and functioning efficiently.
• Supporting accounting functions by creating and managing invoices, delivery orders, local purchase orders, and expense entries.

This position offers an excellent opportunity to develop your skills in office administration, customer service, and data management. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting role. You will be working in a collaborative team environment that values innovation, professionalism, and continuous learning. You will have opportunities to grow professionally and personally in a dynamic company culture. It's a place where you can feel comfortable being yourself while at work, take risks, and be recognized for your achievements.

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Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

ROLE SUMMARY:

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.

ROLE PROFILE:

• Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
• Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
• Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
• Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA.
• Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures

REQUIREMENTS:

• High school diploma or equivalent required
• 2+ years' work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

WHAT WE OFFER:

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Retail

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Dubai, Dubai, United Arab Emirates 16 hours ago

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Job Summary:

This role is responsible for delivering exceptional customer service to clients and visitors, managing phone calls and correspondence, maintaining workplace security, and coordinating meetings and appointments.

Key Responsibilities:

• Deliver exceptional customer service by greeting clients and visitors with a positive and helpful attitude, ensuring a welcoming environment.
• Manage phone calls, arrange visa applications, flights, and hotel accommodations with attention to detail, providing efficient and effective solutions.
• Maintain workplace security by issuing, checking, and collecting badges as necessary, and logging visitor information, ensuring compliance with security protocols.
• Coordinate meetings, appointments, and correspondence, including memos, letters, faxes, and forms, utilizing excellent communication skills.
• Develop and maintain an organized filing system and order office and pantry supplies, promoting productivity and efficiency.
• Prepare and monitor invoices, and perform other duties as assigned, contributing to the smooth operation of the organization.

Requirements:

• A related bachelor's degree is required, demonstrating a strong foundation in relevant subjects.
• Preferably 2 years of experience in the UAE, with good communication skills and attention to detail, showcasing adaptability and resilience.
• A valid UAE driving license is preferred, and relocation to Dubai may be required, highlighting flexibility and mobility.

A Front Office Supervisor plays a crucial role in managing the first impressions of our guests, ensuring that every interaction is exceptional.

The successful candidate will be responsible for overseeing daily Front Office operations and working closely with customers and team members to deliver outstanding service.

• Supervise the efficient operation of reception, including check-in and check-out procedures.
• Support team members in handling guest requests and enquiries to achieve a positive outcome.
• Maintain open communication with the Front Office Manager and Reception Supervisors regarding relevant feedback from guests and other departments.
• Demonstrate a high level of customer service at all times.
• Advise team members of special events or VIP guests in the hotel.
• Ensure team members have current knowledge of all room categories, room rates, packages, promotions, and local area information.
• Monitor the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Stay updated on company brand standards and maintain good working relationships with team members.