378 Service Delivery jobs in the United Arab Emirates

The Service Delivery Co-ordinator will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

THE RESPONSIBILITIES:

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers.
• An effective communicator with excellent relationship building & interpersonal skills
• Meet the end-to-end Project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
• Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level & planning until the last site delivery
• Manage the interface between internal resources and the customer.

• Degree in telecommunications, preferred
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred.
• Technical knowledge is preferred in telecom like WAN, LAN.
• Excellent communication skills

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Plans and controls the operation and routing of the international telecom network, ensuring compliance with global standards, procedures, and guidelines. Maintains service continuity during outages and optimizes network utilization. Coordinates circuit migrations, integrates new network nodes such as IPX, and manages contingency and secondary routes. Acts as the single point of contact for technical matters within their region.

• Optimize international traffic routing plans for IDD, ISDN, and 3G video telephony, considering commercial agreements, QoS, and strategic factors.
• Develop SS7 test plans and issue work orders for interconnections and network reconfigurations.
• Monitor SS7 traffic loads, identify overloads, and initiate network expansion as needed.
• Implement contingency plans to ensure service continuity during outages.
• Review KPIs/QoS reports regularly and address any issues.
• Address fraudulent activities promptly.
• Handle new projects related to technology development such as IPX, HD voice, SS7oIP/Sigtran, HSL links.
• Coordinate with Engineering for operational changes.
• Collaborate with internal teams and accounts on network activities.
• Ensure activities adhere to international standards.
• Monitor network and traffic parameters to optimize resource utilization.
• Analyze historical data to improve network service provisioning.
• Investigate operational issues to ensure minimal service degradation.
• Liaise with departments, carriers, and partners to resolve issues and ensure quality service.

• Bachelor's Degree.
• Minimum 5 years of relevant experience.

• Consulting
• Management Consulting
• Advisory Services

• Administration

• Specialist Service Delivery

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Job Overview:

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health

What you do:

Responsibilities will include, but are not limited to, the following:

Support the development of the global TPP, Operational Partnerships management and Inter-BU agreement Framework for Allianz Partners Health

• Assist in developing a standardized framework for TPP, operational partnerships and inter-BU agreement globally, ensuring alignment and compliance
• Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP’s) to meet the standards set out in the TPP Management Framework.
• Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
• Assist in managing inter-BU governance.
• Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.

Implement and embed formalized service delivery approach

• Assist in managing and developing end to end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery
• Accountable for all aspects of the service, quality and monitoring of TPP’s to maintain best in class service

Data analysis of key assignments across different Operations platforms:

• Consolidation of TPP performance and reporting, including cost containment metrics and trending.
• Building dashboard for the service delivery

What you bring:

To be successful in this position you will need to have the following skills/ experience:

• Bsc. Degree
• Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
• Experience in a multinational environment, producing accurate work within tight deadlines
• Negotiating and management of complex supplier contracts and performance management
• Experience in project management and/or data analytics are an advantage
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
• Comfortable working with numbers and complex data sets
• A highly customer-focused individual with excellent interpersonal and communicative skills
• Excellent problem solving skills
• A high level of results/goal orientation
• Takes full ownership and responsibility for the task/duties assigned to them
• Very high attention to detail
• Excellent team player & ability to work on own initiative
• Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
• Fully capable of prioritising and managing own work independently
• Ability to influence others and lead by example

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take controlby offeringa large variety of courses and targeted development programs.All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

74417 | Customer Services & Claims | Professional | PG11 | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulators.
Join us. Let's care for tomorrow.

The Service Delivery Co-ordinator will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

THE RESPONSIBILITIES:

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers.
• An effective communicator with excellent relationship building & interpersonal skills
• Meet the end-to-end Project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
• Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level & planning until the last site delivery
• Manage the interface between internal resources and the customer.

• Degree in telecommunications, preferred
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred.
• Technical knowledge is preferred in telecom like WAN, LAN.
• Excellent communication skills

Job Overview:

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

What you do:

Responsibilities will include, but are not limited to, the following:

• Support the development of the global TPP, Operational Partnerships management, and Inter-BU agreement Framework for Allianz Partners Health.
• Assist in developing a standardized framework for TPP, operational partnerships, and inter-BU agreements globally, ensuring alignment and compliance.
• Drive the strategic agenda considering the business's Third Party Partners (TPPs) to meet the standards set out in the TPP Management Framework.
• Manage and structure the delivery of TPP performance reviews with the support of relevant operational departments, in compliance with EU Solvency II and Allianz Group Outsourcing processes.
• Manage inter-BU governance.
• Support operations offshoring platforms, including scoping, setup, contracting, and cost management.

Implement and embed formalized service delivery approach:

• Manage and develop end-to-end service delivery, addressing TPP service issues through effective complaint management, root cause analysis, and mitigation plans.
• Ensure all aspects of service quality and monitoring of TPPs are maintained at a best-in-class standard.

Data analysis of key assignments across Operations platforms:

• Consolidate TPP performance metrics and reporting, including cost containment and trend analysis.
• Build dashboards for service delivery monitoring.

What you bring:

• BSc Degree.
• Preferably 10+ years of Service Delivery experience, ideally in a multinational environment, including leading complex departments.
• Experience in negotiating and managing complex supplier contracts and performance management.
• Knowledge of project management and data analytics is a plus.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Comfort working with numbers and complex data sets.
• Excellent interpersonal, communication, and problem-solving skills.
• Results-oriented with high attention to detail.
• Ability to work independently and as part of a team, influencing others and leading by example.
• Motivated, innovative, and capable of working under pressure to meet deadlines and standards.

Disclaimer: Naukrigulf.com is a platform to connect jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do not endorse requests for money or sharing sensitive personal information. For security concerns, contact

Job Title: Service Delivery Specialist

As a Service Delivery Specialist, you will be responsible for managing the delivery of services to customers. This includes ensuring timely and efficient completion of tasks, maintaining accurate records, and communicating effectively with stakeholders.

• Time management of technicians to ensure prompt delivery of services.
• Ensuring customer satisfaction through proactive communication and issue resolution.
• Maintaining accurate records and reports to track performance and progress.

• Excellent communication and interpersonal skills.
• Ability to control and manage multiple priorities and deadlines.
• Proficiency in computer skills (ERP, Microsoft Office, etc.).
• Reporting and documentation skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

• Job Category: Service Coordinator.
• Job Type: Full Time.
• Location: Dubai.

If interested, apply by providing your name, cover letter, and upload your CV/Resume (.pdf, .doc, .docx).

By submitting this application, you agree to the storage and handling of your data.

We are looking for a skilled Service Attendant to join our team.

As a Service Attendant, you will be responsible for ensuring the smooth running of our restaurant by providing a highly efficient and effective service.

• Welcome and interact with guests in a courteous, friendly and clear manner
• Take, prepare and serve guest orders with accuracy while promoting and up selling all products
• Liaise with the kitchen and bar team to ensure timely service
• Clean and maintain the dining area
• Maintain stock and accurately handle point-of-sale transactions

• A minimum of 1 year experience as a Service Attendant in a hotel or F&B environment
• Fluent English language skills
• Possess strong customer focus, teamwork and analytical thinking skills

You will have access to competitive benefits, rewards and recognition.

Our company values creating a culture which brings the experience to life for both our customers and our team.

Key Accountabilities

The successful candidate will be responsible for:

• Ensuring a clean and welcoming environment for guests, adhering to health and safety regulations
• Providing excellent customer service, responding promptly to guest inquiries and resolving issues efficiently
• Collaborating with colleagues to achieve sales targets and improve overall guest satisfaction
• Managing inventory, supplies, and equipment to maintain a well-stocked and efficient workspace
• Participating in ongoing training and development programs to enhance skills and knowledge
• Contributing to a positive and respectful work culture, promoting teamwork and open communication

Job Overview:

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health

What you do:

Responsibilities will include, but are not limited to, the following:

Support the development of the global TPP, Operational Partnerships management and Inter -BU agreement Framework for Allianz Partners Health

• Assist in developing a standardized framework for TPP, operational partnerships and inter-BU agreement globally, ensuring alignment and compliance
• Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP's) to meet the standards set out in the TPP Management Framework.
• Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
• Assist in managing inter-BU governance.
• Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.

Implement and embed formalized service delivery approach

• Assist in managing and developing end to end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery
• Accountable for all aspects of the service, quality and monitoring of TPP's to maintain best in class service

Data analysis of key assignments across different Operations platforms:

• Consolidation of TPP performance and reporting, including cost containment metrics and trending.
• Building dashboard for the service delivery

What you bring:

To be successful in this position you will need to have the following skills/ experience:

• Bsc. Degree
• Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
• Experience in a multinational environment, producing accurate work within tight deadlines
• Negotiating and management of complex supplier contracts and performance management
• Experience in project management and/or data analytics are an advantage
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
• Comfortable working with numbers and complex data sets
• A highly customer-focused individual with excellent interpersonal and communicative skills
• Excellent problem solving skills
• A high level of results/goal orientation
• Takes full ownership and responsibility for the task/duties assigned to them
• Very high attention to detail
• Excellent team player & ability to work on own initiative
• Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
• Fully capable of prioritising and managing own work independently
• Ability to influence others and lead by example

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take controlby offeringa large variety of courses and targeted development programs.All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

74417 | Customer Services & Claims | Professional | PG11 | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulators.
Join us. Let's care for tomorrow.