489 Service Delivery jobs in the United Arab Emirates

Service Delivery Manager/Customer Service Manager

Dubai, Dubai STS Group

Posted 28 days ago

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Job Description

The Role
The Service Delivery Manager (SDM) is responsible for ensuring the safe, timely, and reliable transportation of students and passengers, while maintaining high standards of customer service. The SDM leads and supports the service delivery teams within the assigned cluster, works in close coordination with schools and internal departments, and ensures full compliance with STS Group standards and all relevant regulatory requirements.

Requirements
• Bachelor’s degree in business administration or related field. • Strong communication, leadership, and team management skills. • Proficient in MS Office with strong organisational and problem-solving abilities. • 5+ years’ experience in school transport or related industry. • Knowledge of school transport operations and local regulatory frameworks. • Valid UAE driving license. • Excellent stakeholder management and negotiation skills.

About the company
STS Group offers a broad spectrum of transport and technical services for the education and corporate business sectors. Our purpose is to shape a better world by being a reliable partner of choice for passenger transport solutions across the GCC through our core values of Safe, Timely, Smart. As a vision-driven brand, we take a long-term view of everything we do. Our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC. We take a long-term view of everything we do, and our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.
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Service Delivery Manager (SDM)

Dubai, Dubai Intertec Systems

Posted today

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Job Description

Qualification: B. E / Equivalent Qualifications

Experience:13 to 15 years

Reporting to: Head – Service Delivery

Responsibilities: The Delivery Consultant is responsible for:

  • Experience in a role with strong working knowledge and understanding of NOC and Managed Service operations with in ITIL frameworks (Incident, Change and Problem Management)
  • Service delivery assurance to ensure maximum service availability and performance to our customer’s infrastructures we manage.
  • Driving and implementing operations services strategy in order to achieve performance and quality in alignment with Global Services Standards.
  • Monitoring customer satisfaction to modify working practices in line with a continuously evolving industry sector.
  • Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team.
  • Experience of ITIL, ISO20K and ISO27K standards framework and implementation exposure.
  • Building the subject matter expertise within the function and provide resources into approved projects whilst maintaining operational coverage and efficiency.
  • Be responsible for career development and appraisals.
  • Performing Data Center and/or System Consolidation/Relocations, including Migration Planning/Design, Communication, Coordination and Execution.
  • Interacting with IT staff or vendors in performing complex testing, support and troubleshooting functions.
  • Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively.
  • Ensure continual improvement in customer satisfaction, delivering higher value services and productivity

The roles definition breaks down into the following areas:

Operational Efficiency

  • Manage day-to-day 24 /7 operations, in the area of desktops, infrastructure networks and applications to exceptional levels of service in excess of business expectations.
  • Experience to understand and capture business and technical requirements.
  • Operational management experience in dealing with internal and external customer communications
  • A depth of knowledge and experience controlling variables such as time, scope, and risk management
  • A strong understanding of monitoring and management tools, ITSM service desk tool, Security tool, Backup tool etc. which help to maintain 99.999% availability.
  • Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and service/infra transition plan depending on solution complexity, priorities and deliverables.
  • Should be able to provide /prepare service delivery solution,
  • Participates in client presentations and discussions to present the technical solution.
  • Develop, implement and maintain a value-adding regime of key performance indicators (KPI’s)
  • Provide an ongoing service improvement plan and align with individual’s goals.
  • Streamline process for on boarding customers and routine tasks.
  • To establishing uniform processes and procedures is to ensure that the client gets the same experience from the onset of contact.
  • To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  • Ensure transfer of knowledge to other staff to ensure the Customers systems are understood
  • Hands on experience of Active Directory Window server 2003 to Window server 2012 R2
  • Hands on experience on Windows Server 2008, 2012 Operations/Management/Active Directory administration/Backup Operation and Server Virtualization.
  • Ensure that reports are accurate and delivered on time.
  • Provide regular status reports and project information (Weekly/Monthly/Quarterly ) to the Management team including trends and statistics, overall health and metrics for each client

People Management

  • Ability to set out a clear direction, inspire others and assume command
  • Ability to self-manage and lead large teams
  • Responsible for the timely and quality deliveries of the tasks assigned to the team
  • Work as point of contact for all people related aspects with the stakeholders
  • Ability to lead, collaborate, triage and make decisions in a fast paced, changing environment
  • Help to ensure all employees are maximizing their potential

Education, Qualifications and Certification

  • ITIL V3 Certified
  • Graduate/Post-Graduate in Computer Science
  • Minimum 3 years of proven data center experience in a 2nd / 3rd level support role
  • Should have Project management skill

Skills and Abilities

  • Able to communicate technical and business information to widely varied audiences.
  • Self-confident and dedicated to providing a professional level of customer service.
  • Highly organized, capable of handling multiple tasks simultaneously and meeting deadlines
  • Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
  • Passionate about current and future technologies
  • Ability to self-manage and lead large teams
  • Ability to work in flexible shifts

Business Acumen

  • Excellent understanding of data center management
Apply for this position

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

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Service Delivery Manager (SDM)

Dubai, Dubai Intertec Systems

Posted 2 days ago

Job Viewed

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Job Description

Qualification: B. E / Equivalent Qualifications

Experience:13 to 15 years

Reporting to: Head – Service Delivery

Responsibilities: The Delivery Consultant is responsible for:

  • Experience in a role with strong working knowledge and understanding of NOC and Managed Service operations with in ITIL frameworks (Incident, Change and Problem Management)
  • Service delivery assurance to ensure maximum service availability and performance to our customer’s infrastructures we manage.
  • Driving and implementing operations services strategy in order to achieve performance and quality in alignment with Global Services Standards.
  • Monitoring customer satisfaction to modify working practices in line with a continuously evolving industry sector.
  • Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team.
  • Experience of ITIL, ISO20K and ISO27K standards framework and implementation exposure.
  • Building the subject matter expertise within the function and provide resources into approved projects whilst maintaining operational coverage and efficiency.
  • Be responsible for career development and appraisals.
  • Performing Data Center and/or System Consolidation/Relocations, including Migration Planning/Design, Communication, Coordination and Execution.
  • Interacting with IT staff or vendors in performing complex testing, support and troubleshooting functions.
  • Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively.
  • Ensure continual improvement in customer satisfaction, delivering higher value services and productivity

The roles definition breaks down into the following areas:

Operational Efficiency

  • Manage day-to-day 24 /7 operations, in the area of desktops, infrastructure networks and applications to exceptional levels of service in excess of business expectations.
  • Experience to understand and capture business and technical requirements.
  • Operational management experience in dealing with internal and external customer communications
  • A depth of knowledge and experience controlling variables such as time, scope, and risk management
  • A strong understanding of monitoring and management tools, ITSM service desk tool, Security tool, Backup tool etc. which help to maintain 99.999% availability.
  • Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and service/infra transition plan depending on solution complexity, priorities and deliverables.
  • Should be able to provide /prepare service delivery solution,
  • Participates in client presentations and discussions to present the technical solution.
  • Develop, implement and maintain a value-adding regime of key performance indicators (KPI’s)
  • Provide an ongoing service improvement plan and align with individual’s goals.
  • Streamline process for on boarding customers and routine tasks.
  • To establishing uniform processes and procedures is to ensure that the client gets the same experience from the onset of contact.
  • To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  • Ensure transfer of knowledge to other staff to ensure the Customers systems are understood
  • Hands on experience of Active Directory Window server 2003 to Window server 2012 R2
  • Hands on experience on Windows Server 2008, 2012 Operations/Management/Active Directory administration/Backup Operation and Server Virtualization.
  • Ensure that reports are accurate and delivered on time.
  • Provide regular status reports and project information (Weekly/Monthly/Quarterly ) to the Management team including trends and statistics, overall health and metrics for each client

People Management

  • Ability to set out a clear direction, inspire others and assume command
  • Ability to self-manage and lead large teams
  • Responsible for the timely and quality deliveries of the tasks assigned to the team
  • Work as point of contact for all people related aspects with the stakeholders
  • Ability to lead, collaborate, triage and make decisions in a fast paced, changing environment
  • Help to ensure all employees are maximizing their potential

Education, Qualifications and Certification

  • ITIL V3 Certified
  • Graduate/Post-Graduate in Computer Science
  • Minimum 3 years of proven data center experience in a 2nd / 3rd level support role
  • Should have Project management skill

Skills and Abilities

  • Able to communicate technical and business information to widely varied audiences.
  • Self-confident and dedicated to providing a professional level of customer service.
  • Highly organized, capable of handling multiple tasks simultaneously and meeting deadlines
  • Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
  • Passionate about current and future technologies
  • Ability to self-manage and lead large teams
  • Ability to work in flexible shifts

Business Acumen

  • Excellent understanding of data center management
Apply for this position

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Service Delivery Manager SDM

Dubai, Dubai Intertec Softwares

Posted 4 days ago

Job Viewed

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Job Description

Key Responsibilities:

  • Oversee and manage the delivery of application support and new developments.
  • Ensure adherence to SLAs and governance protocols maintaining high quality service delivery.
  • Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.
  • Monitor and manage incident escalations ensuring resolution within agreed timelines.
  • Coordinate Agile practices including sprint planning, standups, and retrospective meetings.
  • Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
  • Review performance metrics, prepare status reports, and provide updates to stakeholders regularly.
  • Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
  • Manage team capacity including cross-training plans to ensure business continuity.
  • Identify and plan for any additional skill sets or resources required ensuring alignment with the rate card and budget.

Required Experience:

Manager

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Service Delivery Lead

Dubai, Dubai Allianz Popular SL.

Posted today

Job Viewed

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Job Description

Job Overview:

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health

What you do:

Responsibilities will include, but are not limited to, the following:

Support the development of the global TPP, Operational Partnerships management and Inter-BU agreement Framework for Allianz Partners Health

  • Assist in developing a standardized framework for TPP, operational partnerships and inter-BU agreement globally, ensuring alignment and compliance
  • Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP’s) to meet the standards set out in the TPP Management Framework.
  • Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
  • Assist in managing inter-BU governance.
  • Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.

Implement and embed formalized service delivery approach

  • Assist in managing and developing end to end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery
  • Accountable for all aspects of the service, quality and monitoring of TPP’s to maintain best in class service

Data analysis of key assignments across different Operations platforms:

  • Consolidation of TPP performance and reporting, including cost containment metrics and trending.
  • Building dashboard for the service delivery

What you bring:

To be successful in this position you will need to have the following skills/ experience:

  • Bsc. Degree
  • Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
  • Experience in a multinational environment, producing accurate work within tight deadlines
  • Negotiating and management of complex supplier contracts and performance management
  • Experience in project management and/or data analytics are an advantage
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers and complex data sets
  • A highly customer-focused individual with excellent interpersonal and communicative skills
  • Excellent problem solving skills
  • A high level of results/goal orientation
  • Takes full ownership and responsibility for the task/duties assigned to them
  • Very high attention to detail
  • Excellent team player & ability to work on own initiative
  • Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
  • Fully capable of prioritising and managing own work independently
  • Ability to influence others and lead by example

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take controlby offeringa large variety of courses and targeted development programs.All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

74417 | Customer Services & Claims | Professional | PG11 | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulators. Join us. Let's care for tomorrow. #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Service Delivery Lead

Dubai, Dubai Allianz Popular SL.

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Job Overview:

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health

What you do:

Responsibilities will include, but are not limited to, the following:

Support the development of the global TPP, Operational Partnerships management and Inter-BU agreement Framework for Allianz Partners Health

  • Assist in developing a standardized framework for TPP, operational partnerships and inter-BU agreement globally, ensuring alignment and compliance
  • Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP’s) to meet the standards set out in the TPP Management Framework.
  • Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
  • Assist in managing inter-BU governance.
  • Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.

Implement and embed formalized service delivery approach

  • Assist in managing and developing end to end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery
  • Accountable for all aspects of the service, quality and monitoring of TPP’s to maintain best in class service

Data analysis of key assignments across different Operations platforms:

  • Consolidation of TPP performance and reporting, including cost containment metrics and trending.
  • Building dashboard for the service delivery

What you bring:

To be successful in this position you will need to have the following skills/ experience:

  • Bsc. Degree
  • Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
  • Experience in a multinational environment, producing accurate work within tight deadlines
  • Negotiating and management of complex supplier contracts and performance management
  • Experience in project management and/or data analytics are an advantage
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers and complex data sets
  • A highly customer-focused individual with excellent interpersonal and communicative skills
  • Excellent problem solving skills
  • A high level of results/goal orientation
  • Takes full ownership and responsibility for the task/duties assigned to them
  • Very high attention to detail
  • Excellent team player & ability to work on own initiative
  • Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
  • Fully capable of prioritising and managing own work independently
  • Ability to influence others and lead by example

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take controlby offeringa large variety of courses and targeted development programs.All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

74417 | Customer Services & Claims | Professional | PG11 | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulators.
Join us. Let's care for tomorrow.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Service Delivery Specialist

Dubai, Dubai beBeeTechnician

Posted today

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Job Description

Job Opportunity:

An exciting chance has arisen for a skilled Technician to join our dynamic team. As a key member of our workshop, you will play a vital role in delivering exceptional customer service and ensuring the highest level of quality and productivity.

About the Role:

  • Carry out dealership service on customer vehicles as per company standards, ensuring optimum quality with increased productivity and technical efficiency.
  • Repair and maintain vehicles within the Volvo standard timeframe, following the Volvo service process, communicating effectively with customers, and using Volvo systems correctly.
  • Work in a safe and sustainable way applying Volvo principles.
  • Directly communicate with customers to understand precisely the repairs and diagnostics required to satisfactorily meet their expectations.
  • Contribute to improving customer satisfaction and business performance objectives by attending daily team meetings and highlighting problem areas that prevent the achievement of sales or customer satisfaction targets.
  • Achieve the Volvo Grade/Level certification and complete new product training as and when released.

Requirements:

  • Strong Mechanical/Electrical knowledge.
  • Diagnostics technical skills.
  • Time Management skills.
  • Excellent communication skills.
  • ITI/Automobile diploma or Engineering qualification.
  • 3-5 years' experience as a Diagnostic Technician.
  • Experience with an Automotive dealership.
  • Volvo PST certification is a plus.

About Us:

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service.

This advertiser has chosen not to accept applicants from your region.
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Service Delivery Coordinator

Abu Dhabi, Abu Dhabi Baker Hughes Gruppe

Posted today

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Job Description

Service Delivery Coordinator - Coiled Tubing Drilling
Are you looking for an interesting and inspiring opportunity?
Would you like be a part of our reginal Drilling Services Product Line?

Join our innovating Drilling Services team

Our Drilling services Team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best

As a Service Delivery Coordinator – Coiled Tubing Drilling Services, you will coordinate and oversee the end-to-end service delivery of Coiled Tubing Drilling (CTD) operations, ensuring alignment with client expectations, safety standards, and project timelines. This role acts as the central point of contact between field teams, engineering, logistics, and client representatives.

As a Service Delivery Coordinator – Coiled Tubing Drilling Services, you will be responsible for:

  • Planning and coordinating CTD job execution, including pre-job readiness, equipment mobilization, and post-job demobilization.

  • Ensuring all job programs, risk assessments, and contingency plans are in place and communicated to field teams.

  • Monitoring real-time job progress and provide technical and logistical support to field supervisors.

  • Tracking and reporting KPIs such as NPT (Non-Productive Time), job efficiency, and service quality incidents.

  • Conducting post-job reviews and lessons learned sessions with field crews and engineering teams.

  • Driving continuous improvement initiatives based on field feedback and performance data.

  • Ensuring all CTD operations comply with company and client HSE standards.

  • Verifying that all personnel are certified and trained for CTD operations.

  • Participating in audits, safety meetings, and incident investigations.

  • Serving as the primary interface with client representatives during planning and execution phases.

  • Providing regular updates on job status, risks, and mitigation plans.

  • Supporting commercial teams with job costing, invoicing, and service quality documentation.

  • Coordinating the availability and movement of CTD equipment, tools, and consumables.

  • Liaising with maintenance and warehouse teams to ensure equipment readiness and certification.

  • Forecasting personnel requirements and coordinate mobilization with HR and field operations.

Fuel your passion

To be successful in this role, you must:

  • Have a Bachelor's degree in Engineering, Petroleum Technology, or related field.

  • Have 5+ years of experience in Coiled Tubing or Well Intervention operations, with at least 2 years in a coordination or supervisory role.

  • Have a strong understanding of coiled tubing drilling tools, downhole dynamics, and drilling workflows.

  • Be familiar with HSE management systems and service quality processes.

    • Have excellent communication and stakeholder management skills.

    • Have strong organizational and multitasking abilities

    • Be proficient in job planning software and reporting tools (e.g., WellView, SAP, Excel).

    • Have the ability to work under pressure and adapt to dynamic field conditions

    Work in a way that works for you

    • Please discuss your preferred working arrangements with your recruiter during the process

    Working with us

    Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

    Working for you

    Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.Join us, and you can expect:

    • Contemporary work-life balance policies and wellbeing activities

      • Comprehensive private medical care options

        • Safety net of life insurance and disability programs

          • Tailored financial programs

            • Additional elected or voluntary benefits

            About Us:

            We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

            Join Us:

            Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.
            Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Operations and Service Delivery Manager

Dubai, Dubai beBeeOperational

Posted today

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Job Description

Job Title: Operations Specialist

We are seeking a skilled Operations Specialist to join our team. In this role, you will be responsible for managing operations and providing exceptional customer service to clients.

Responsibilities:

  • Manage day-to-day operations, ensuring smooth and efficient delivery of services.
  • Collaborate with internal teams to resolve client requests and issues.
  • Develop and implement operational processes to improve efficiency and effectiveness.
  • Analyze data to identify trends and areas for improvement.
  • Communicate effectively with clients and stakeholders to ensure satisfaction and build strong relationships.

Requirements:

  • 1-2 years of experience in logistics and customer service.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.

Preferred Qualifications:

  • Experience working in a call center or phone-based environment.
  • Knowledge of logistics and transportation industry.
  • Fluency in Arabic or other regional languages.

About the Role:

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and results-driven individual who enjoys working in a dynamic environment, we encourage you to apply.

This advertiser has chosen not to accept applicants from your region.

IT Engineer - Service Delivery

Dubai, Dubai Dubizzle Group

Posted today

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Job Description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As an IT Engineer - Service Delivery, you will work closely with employees to ensure smooth operations and maintain high uptime and availability. Reporting to the IT Manager, you will collaborate with the team to resolve support requests within defined SLAs, delivering Level 2 support to users. In this role, you will:

  • Provide L2 onsite/remote support (Windows/Mac/Linux) across all sites in the UAE.
  • Handle tickets on the service desk and ensure their resolution within the defined SLA.
  • Provide technical support across the company (this may be in person or over Zoom/Google Meet).
  • Serve as the site administrator for a critical location in the UAE, acting as the primary point of contact for all first-level support and coordination.
  • Diagnose and resolve technical issues related to Bayut and dubizzle employees.
  • Set up and configure new laptops and desktops.
  • Ensure security patches and upgrades are applied to endpoints.
  • Build and maintain an inventory log of all IT assets.
  • Ensure licensing for all software purchased is recorded and maintained.
  • Administer, monitor, and maintain endpoints using ManageEngine ServiceDesk Plus.
  • Manage onboarding and offboarding processes, including coordinating with HR for account revocation, asset retrieval, and related tasks.
  • Perform periodic system health checks for endpoints and infrastructure to ensure optimal performance.
  • Configure and maintain networks and infrastructure services across all sites.
  • Perform basic administrative support duties, as required, to meet specific operational objectives.
  • Degree in IT, Computer Science or relevant field.
  • Any one of the certifications, like MCSE, MCSA, RHCE, CCNA, CEH, or OSCP is preferred.
  • 3+ years of experience in IT support.
  • Experience in Active Directory user provisioning and migrations.
  • Experience providing support for Apple products (Mac, iPhone and iPad).
  • Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, ServiceNow).
  • Experience in ManageEngine products such as Desktop Central, Service Desk, etc.
  • Experience deploying enterprise antivirus solutions such Sophos or SentinelOne.
  • Experience configuring Cisco, Fortinet switches and firewalls
  • Experience managing enterprise WiFi systems such as Aruba, Meraki, Fortinet.
  • Should have single-handedly deployed a 200+ size network using Cisco/Juniper/Fortinet technologies.
  • Advanced knowledge of networking concepts.
  • Advanced knowledge of desktop and server Operating Systems.
  • A fair understanding of Linux and Mac operating systems
  • Advanced knowledge of networking concepts.
  • Advanced knowledge of desktop and server Operating Systems.
  • A fair understanding of Linux and Mac operating systems
  • Troubleshooting skills in Windows/Mac/Linux(Ubuntu).
  • Demonstrated skills in configuring/managing any enterprise-level routers/firewalls like Cisco. Fortinet.
  • PBX/VOIP configuration and troubleshooting skills.
  • Cisco Meraki administration skills.
  • Office 365 provisioning and administration skills.
  • Administer and maintain Wireless access points, VPN and company-issued mobile devices.
  • Friendly attitude, with the ability to interact with several different personalities and levels of management.
  • Strong written and verbal communication, organisational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A fast paced, high performing team.
  • Multicultural environment with over 60 different nationalities
  • Competitive Tax-free Salary
  • Comprehensive Health Insurance
  • Annual Air Ticket Allowance
  • Employee discounts at multiple vendors across the emirates
  • Rewards & Recognitions
  • Learning & Development


Bayut & dubizzle is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#UAEBayut

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