897 Service Engineer jobs in the United Arab Emirates

Field Engineer III - Liner Hangers

Abu Dhabi, Abu Dhabi Weatherford

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Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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JOB DESCRIPTION
At Weatherford, we are seeking a highly skilled and experienced Field Engineer III - Liner Hangers to join our team. In this role, you will be responsible for applying standard techniques, procedures, and criteria to perform tasks or jobs for a variety of products and services related to liner hangers. You will work closely with clients, providing technical expertise and ensuring superior service quality.

Job Overview
JOB DESCRIPTION
At Weatherford, we are seeking a highly skilled and experienced Field Engineer III - Liner Hangers to join our team. In this role, you will be responsible for applying standard techniques, procedures, and criteria to perform tasks or jobs for a variety of products and services related to liner hangers. You will work closely with clients, providing technical expertise and ensuring superior service quality.
Responsibilities

  • Running liner hanger & cementing jobs.
  • Participate in daily operations, safety meetings, job hazard analysis, and promptly report any issues
  • Maintain equipment, facilities, and work areas in safe and presentable conditions
  • Monitor and analyze data to recommend services and solutions
  • Demonstrate knowledge and skills to perform work processes according to your role level and competence
  • Perform job planning, preparation, mobilization, job execution, and submit all job-related data and documentation within acceptable timeframes
  • Be available on a 24-hour call basis to respond to client needs
  • Test, operate, and maintain tools and equipment according to work instructions, policies, and procedures, based on your level of training and competence
  • Develop and maintain positive relationships with clients to ensure repeat business
  • Effectively manage inventory and supplies required at the well site
  • Follow up on failures with the R&M team and ensure failure reports are closed with clients
  • Contribute, participate, or lead equipment failure investigations that support Root Cause Analysis reports
  • Oversee, lead, and mentor Field Operation crew members (for intermediate and senior-level roles)
  • Act as a technical advisor to management and interpret data for client representatives to optimize services (for senior-level roles)
  • Perform engineering checks while on client location, including hand calculations, software computations, or new computations based on the latest data (for intermediate and senior-level roles)
  • Manage the installation of complex equipment and/or services in the field (for senior-level Field Specialist roles)
Skills
  • Fundamentals of Mechanics, Electricity, Electronics, Pneumatics, and/or Hydraulics
  • Mathematics
  • Basic Physics and Chemistry
  • Computer fundamentals
  • Critical thinking, active learning, listening, and complex problem-solving
  • Good reading and writing skills, strong judgment, and decision-making in line with policies and procedures
  • Time management
  • Quality Control Analysis to ensure the product meets required standards
  • Service Orientation
  • Physically capable of undertaking the tasks required to perform the role
  • Information and task ordering, and ability to identify and understand potential problems and solutions
  • Ability to react effectively and efficiently in operating tools and machinery
  • Ability to visualize how tools and products will look when preparing for assembly, repair, or modifications
  • Mathematical Reasoning
Qualifications
Preferred Bachelor's degree in Engineering or equivalent valuable years of experience in the Oil & Gas industry, specifically in Liner Hangers jobs with 4 - 10 years of experience.
About Us
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionEngineering and Information Technology
  • IndustriesOil and Gas

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Service Engineer

Dubai, Dubai AMETEK, Inc.

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AMETEK Process Instruments is looking to hire a Service Engineer to join our team in the Middle East based in Saudi Arabia.

The ideal candidate will:

Responsibilities :

  1. Complete on-site customer installation, service support, telephone support, hardware and software configuration, troubleshooting, and maintenance support for Process Instruments products.
  2. Ensure repaired systems meet operating specifications, documenting service performed.
  3. Deliver online and onsite training at the end user's facility to help them familiarize themselves with, operate, and maintain the analyzer in accordance with the agreed customer contract terms.
  4. Collaborate with the Area Sales Manager to develop strategies aimed at maximizing the market penetration of the company's products in the region.
  5. Create opportunities to grow service revenue through initiatives such as paid preventive maintenance, annual calibration, or upselling opportunities.
  6. Isolate analyzer faults to the board level for electronic and sample systems and perform repairs.
  7. Propose design enhancements and improvements.
  8. Read and interpret schematics and electrical diagrams down to the component level.
  9. Document work performed in a service report in Sales Force.
  10. Complete billing or warranty documentation as needed.
  11. Qualifications:
  • Associate’s degree in Electronics or equivalent experience.
  • Bachelor's Degree, preferred.
  • 5-8 years’ experience with analyzers in the Oil and Gas industry.
  • Must be a self-starter, able to work with minimal supervision in an isolated environment.
  • Ability to approach problems with ownership, enthusiasm, and innovation, maintaining a strong client service attitude.
  • Ability to handle complex learning and development tasks and teach highly technical information.
  • Excellent interpersonal skills to interface with people at all levels.
  • Approximately 80% domestic and international travel.
  • Physical requirements include standing and walking throughout the workday, reaching with hands and arms, manipulating materials, working at elevated heights, and working in high-temperature environments.
  • Must be able to drive in Middle East countries.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving diverse niche markets with annual sales over $7.0 billion.

AMETEK is committed to creating a safer, sustainable, and more productive world. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues across 35 countries, grounded in our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit for more information.

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Service engineer

Abu Dhabi, Abu Dhabi ABB Schweiz AG

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Job Description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

Local Division Manager, Service

Your Role and Responsibilities

Executing automation service orders for commissioning and site support under instruktioner från Operation Manager eller Project Manager, i enlighet med företagsrutiner och kundkrav, samt att växa serviceverksamheten med definierade kunder.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

- Work model: {onsite}

  • Verifying the correctness of all hardware connections between system components, ensuring installation follows documentation and functions properly.
  • Proper installation and verification of all devices according to FAT results, using diagnostic and application tools.
  • Providing feedback to Engineering for improvements or modifications required by the customer.
  • Solving hardware and functional issues during site testing, modifying hardware or software as needed.
  • Updating system documentation with changes and maintaining traceability.
  • Obtaining S.A.T. certificates from the customer post-completion, with a list of pending items if any.
  • Collecting and sending all documentation and certificates to the Project Manager for project closure.
Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role
  • Professional Qualification in Electrical / Automation Engineering
  • At least 6 years of experience in commissioning or similar fields
  • Knowledge of testing tools (hardware and computerized)
  • Knowledge of safe working procedures at site
  • Interpersonal skills, team working, problem solving, English proficiency
What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and tailored support. Every idea and action contributes to something bigger.

Benefits

ABB offers competitive benefits, ask us!

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

EVP Hashtags

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value diverse backgrounds. Could this be your next step? Apply today or visit to learn more about us and see how our technology impacts the world.

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Service Engineer

Dubai, Dubai Kone México

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Job Description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our office in Dubai. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.


The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance) and the revenues from callout and service repair sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.

Responsibilities

Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance

Resolving customer service quality complaints and invoicing complaints related to maintenance operations

Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations

Control of the field operations costs, callouts, and service repair sales.

Managing the third-party inspection visits and follow-up actions

Validates the service contract and technical terms with sales

Accountable for the planned maintenance scheduling, optimized routing, and performing site audits

Investigating accidents and following company policy on evidence custody and internal reporting

Responsible for the performance of assigned technicians, their motivation, and their competence development

Requirements

Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.

A driven and energetic representative with strong analytical skills and the ability to learn quickly.

Experience in elevator service operations or service sales is preferred.

Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.

Open to applicants from any location; GCC experience is an advantage but not required.

Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

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Service Engineer

New
Dubai, Dubai Juma Al Majid Holding Group LLC

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Job Description

Responsibilities

  • Accountable for customer satisfaction through quality of service and precise communication.
  • Accountable for equipment safety and performance.
  • Accountable for selling service repairs.
  • Accountable for resolving customer service quality complaints.
  • Accountable for resolving customers' invoicing complaints related to maintenance operations.

Service Operations

  • Accountable for the end-users, the sites, and the technicians' safety.
  • Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards, and the local regulations.
  • Accountable for the control of the field operations costs and the profit margin.
  • Accountable for service repairs sales.
  • Accountable for managing the third-party inspections visits and follow-up actions.
  • Validates the service contract technical terms with the salesperson.
  • Accountable for supporting the maintenance of any third-party equipment coming into the maintenance base.
  • Responsible for helping the call centre agent solve technician callout assignment conflicts (priorities & trouble shooters fitter schedule).
  • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues.
  • Accountable for reducing the callouts in his area.
  • Accountable for the timely completion of the planned maintenance visits.
  • Accountable for the planned maintenance scheduling and optimized routing.
  • Responsible for performing site audits.
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  • Responsible for the control and authorization of overtime.
  • Accountable for the performance of his assigned technicians.
  • Accountable for maintenance technicians' motivation and competence development.
  • Accountable for determining and checking technicians' performance objectives.
  • Accountable for communication to his technicians & conducting the weekly tool box meeting.
  • Accountable for managing technician annual leave, absences and back-up, and call-out technician scheduling.
  • Accountable for technician timesheet validation prior to payroll.
  • Accountable for equipment assignment to technician and technician workload balancing.
  • Responsible for defining the technician capacity need and for the technician hiring and selection process.
  • Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone, and instruments.

Requirements

  • Bachelor’s Degree in Engineering.
  • 5-12 years experience in the same field.
  • Engineering standards and codes of practice.
  • Contract and commercial knowledge.
  • Team leadership.
  • Procurement and selling skills.
  • Ability to plan, organize, lead, and monitor team efforts to their successful completion.
  • Excellent in English Language, Arabic would be an advantage.

Benefits: As per JAM policy and UAE Labor law.

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Service Engineer

Abu Dhabi, Abu Dhabi Johnson Controls, Inc.

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Job Description

What you will do

The Senior Service Engineer will be reporting directly to the Field Line Manager and will be based in Dubai. As part the Controls & Security systems Aftermarket team you will install, service, repair and carry out preventative maintenance on the BMS (Controls) systems.

You will be supporting the Service & Maintenance team on designing and execution of projects. As a member of this team, you will work within a dynamic environment that provides a platform for you to develop your technical and project management skills.

How you will do it

As a Senior Service Engineer you will use your strong BMS systems technical knowledge to execute site surveys and carry out full dilapidation reports, inspecting all refrigeration components and recommending system enhancements, upgrades and replacements as necessary. As an experienced Service Engineer, you will;


• Ensure efficient and cost-effective delivery of Inspection, Testing and Maintenance of BMS-controlled equipment such as HVAC, CRAC units, chillers, UPS, and generators.


• Plan, coordinate and supervise the activities and resources for day-to-day activities covered under the contract agreement.


• Coordinate closely with the Head office support departments in a planned manner to get the required support in time.


• Provide technical advice and assistance and makes recommendations based upon field observation and maintenance needs.


• Ensure consistent implementation of work methods and procedures used in maintenance and engineering and recommends improvements.


• Advise on availability of materials, spares, consumables including tools for smooth execution of activities.


• Prepare and review various performance reports such as Preliminary Failure and Root Cause Analysis Etc. Monitor the effectiveness of PM programs and recommends changes as required.


• Execute project with due attention for quality, health and safety and environment and Liaise with the Company Quality & HSE manager on all aspects of quality and safety.


• To ensure that work once started is carried out as planned, and that relevant legislation and regulations are observed on site.


• Send reports as per agreed scope of Services for the works planned and completed.

What we look for

Required

  • Bachelors Degree or Diploma in Electrical /Electronic engineering or equivalent
  • Minimum of 8 years' experience in servicing, maintenance, troubleshooting of Various BMS Systems
  • Experience in handling reports & communications in a concise way
  • Experience in servicing and maintenance of BMS-controlled equipment such as HVAC, CRAC units, chillers, UPS, and generators.
  • Proficient in reading and understanding blueprints, diagrams, submittals and specifications used in installation activities
  • Proven ability to produce high quality and impactful professional documents for clients and internal use.
  • Clear understanding of Contractual documents/obligations and preparation of official communications with Client/ Vendors.
  • Excellent client-facing and internal communication skills.
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Service Engineer

Dubai, Dubai Berg Propulsion AB

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Join Our Team as a Service Engineer at Berg Propulsion, Dubai, UAE

Are you passionate about propulsion systems and eager to elevate your career? Berg Propulsion is looking for a dedicated Service Engineer to join our innovative team in Dubai. This is a permanent opportunity to be part of a company that is shaping the future of maritime technology.

About Berg Propulsion:

Berg Propulsion is a leading provider of advanced propulsion solutions for the maritime industry. With a rich history of innovation and excellence, we are committed to delivering high-performance, reliable, and environmentally friendly propulsion systems. Our products are designed to meet the rigorous demands of modern shipping, ensuring efficiency, safety, and sustainability. At Berg Propulsion, we pride ourselves on our collaborative culture, cutting-edge technology, and dedication to continuous improvement.

What You Will Be Doing:

As a Service Engineer at Berg Propulsion, you will play a crucial role in ensuring the optimal performance of our propulsion systems. Your responsibilities will include:

  • Mechanical Maintenance & Troubleshooting: Perform maintenance, overhauling, and troubleshooting for Berg Propulsion Systems, including CPP, Transverse Thrusters, and Azimuth Thrusters.
  • Product Troubleshooting & Investigation: Conduct thorough investigations and maintenance on propulsion products to identify and resolve issues efficiently.
  • Warranty Work & Commissioning: Execute warranty work, commissioning, and supervise new building projects, ensuring that all systems are installed and functioning correctly.
  • System Upgrades: Perform upgrades for propulsion control systems to enhance performance and reliability.
  • Field Service Support: Support field service operations, including warranty work, commissioning, and supervision, ensuring customer satisfaction and system reliability.
  • Service Reports & Collaboration: Prepare detailed service work reports and collaborate with technical teams to enhance service efficiency and effectiveness.
  • Technical Communication: Lead technical communications with internal stakeholders and customers, providing expert advice and support.
  • Continuous Improvement: Participate in the ongoing development and improvement of the Berg Propulsion System, contributing to innovation and excellence.
Key Qualifications:
  • Educational Background: Diploma or Engineering degree in Mechanical, Electrical, Electrical & Electronics, or Mechatronic Engineering.
  • Experience: Minimum of 3 years in the marine industry, specifically in shipbuilding or repairs.
  • Technical Skills: Strong background in propulsion field service, including troubleshooting, maintenance, and system upgrades.
  • Documentation Skills: Ability to read and understand electrical and automation schematics and related documentation.
  • Language Proficiency: Fluent in written and spoken English.
  • Driving License: UAE Driving License or willingness to obtain it.
  • Travel: Willingness to travel frequently.
What We Offer:
  • Dynamic Environment: Work in a dynamic international environment with a stable company.
  • Professional Development: Ongoing training and professional development opportunities to enhance your skillset.
  • Collaborative Atmosphere: A collaborative team atmosphere where your contributions are valued.
  • Cutting-Edge Technologies: Opportunity to work with cutting-edge technologies and systems, staying at the forefront of maritime innovation.
  • Competitive Compensation: Competitive salary and benefits package.
  • Growth Opportunities: Opportunities for personal and professional growth within the company.

If you're ready to take your career to the next level and be part of a forward-thinking team, we want to hear from you

Apply now and make waves in your career

For more information, welcome to visit our website: Berg Propulsion

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Service Engineer

Dubai, Dubai Petrame

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Job Description

Job Title: Service Engineer / Supervisor – HVAC, MEP, Calibration
Job Ref: SENG-SUP-
Opening: 2
Career Level: Mid-Level / Supervisor
Location: Dubai
Work Type: Onsite (with field supervision)
Nationality: Any
Education: Bachelor's Degree / Diploma in Mechanical, Electrical, HVAC, Instrumentation, or related technical field
Experience: Minimum 3 Years
Monthly Salary: AED 4,500 – 6,000
Products/Industries: HVAC, MEP, Calibration, Industrial Weighing Equipment, Instrumentation, Electro-Mechanical, Oil & Gas, Marine, Process Control, Material Handling & Lifting Equipment

Intro

We are seeking a Service Engineer / Supervisor with strong experience in HVAC, MEP, and calibration works. The role involves coordinating and supervising technical teams, managing stock control, and ensuring timely and efficient service delivery. Applicants must demonstrate leadership skills, technical expertise, and strong English communication skills, along with proficiency in computer systems. A valid UAE driving license is mandatory.

Responsibilities

A) Supervision & Coordination

  • Supervise HVAC, MEP, and calibration projects on-site.

  • Assign and monitor tasks for technicians to ensure timely completion.

  • Provide technical guidance, troubleshooting, and support to the service team.

  • Conduct quality checks on installation, repair, and calibration work.

B) Stock & Inventory Control

  • Oversee stock control for tools, spare parts, and calibration instruments.

  • Ensure accurate record-keeping and availability of essential items.

  • Coordinate with the procurement team for timely purchase orders.

C) Client & Service Management

  • Act as the point of contact between clients and service teams.

  • Provide technical reports and service updates to management and clients.

  • Ensure compliance with company standards, safety, and quality protocols.

Industry Focus

The role covers HVAC, MEP, and calibration services across industries such as industrial equipment, electro-mechanical, oil & gas, marine, manufacturing, and process control systems.

Qualifications
  • Education: Degree / Diploma in Mechanical, Electrical, HVAC, or related engineering field.

  • Experience: Minimum 3 years of experience in HVAC, MEP, and calibration, with supervisory exposure.

  • Technical Skills:

    • Project coordination and team supervision.

    • Calibration knowledge of instruments and equipment.

    • Stock and inventory management skills.

  • Other Requirements:

    • Valid UAE Driving License.

    • Excellent English communication (verbal and written).

    • Excellent computer skills (MS Office, ERP/CRM systems).

Additional Qualifying Advantages
  • Experience in managing service teams for industrial equipment and instrumentation.

  • Knowledge of calibration standards and technical documentation.

  • Exposure to customer support and after-sales service supervision.

  • Ability to generate reports, analyze service data, and manage workflows.

What We Offer
  • Salary: AED 4,500 – 6,000 depending on skills & experience.

  • Working Days: Monday to Saturday.

  • Benefits: Employment visa, annual paid leave, insurance, and allowances as per UAE law.

  • Location: Dubai (with field assignments across UAE).

How to Apply
  • Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.
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Service Engineer

Dubai, Dubai Kone México

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Job Description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our office in Dubai. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.

The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance) and the revenues from callout and service repair sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.

Responsibilities

Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance

Resolving customer service quality complaints and invoicing complaints related to maintenance operations

Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations

Control of the field operations costs, callouts, and service repair sales.

Managing the third-party inspection visits and follow-up actions

Validates the service contract and technical terms with sales

Accountable for the planned maintenance scheduling, optimized routing, and performing site audits

Investigating accidents and following company policy on evidence custody and internal reporting

Responsible for the performance of assigned technicians, their motivation, and their competence development

Requirements

Bachelor's degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.

A driven and energetic representative with strong analytical skills and the ability to learn quickly.

Experience in elevator service operations or service sales is preferred.

Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.

Open to applicants from any location; GCC experience is an advantage but not required.

Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

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Service Engineer

Abu Dhabi, Abu Dhabi KONE Middle East UAE

Posted today

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Job Description

Certified as a Top Employer in the UAE Qatar KSA and Oman KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture inspiring high standards of quality and efficiency and fostering an environment that promotes collaboration diversity growth and wellbeing.

KONE Middle East Turkey & Africa (KMTA) is embarking on an exciting growth phase expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Abu Dhabi office. This role involves planning managing and overseeing the contracted scope of work being responsible for the safe highquality and efficient installation of KONE solutions in line with the agreed schedule and budget.

The successful candidate will be accountable for planning managing and controlling the field service operations in his/her area according to the service contract requirements company policies and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts service repairs planned maintenance) as well as for the revenues of callout and service repairs sales.

A service mindset is an outlook that focuses on creating customer trust value and loyalty; hence we are looking for somebody with a proven track record of being a gogetter and a strong leader with a customerfocused attitude.

Responsibilities

  • Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance

  • Resolving customer service quality complaints and invoicing complaints related to maintenance operations

  • Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations

  • Control of the field operations costs callouts and service repair sales.

  • Managing thirdparty inspection visits and followup actions

  • Validates the service contract and technical terms with sales

  • Accountable for the planned maintenance scheduling optimized routing and performing site audits

  • Investigating accidents and following company policy on evidence custody and internal reporting

  • Accountable for the performance of assigned technicians and for their motivation and competence development

Requirements

  • Bachelors degree in Electrical Mechatronics Electronics or Industrial Engineering.

  • Driven and energetic representative with strong analytical skills and the ability to learn quickly.

  • Experience in elevator service operations or service sales is preferred.

  • Fluent in English with Arabic proficiency considered a plus.

  • Selfmotivated goaloriented and wellorganized individual with a strong focus on customer service.

  • Open to applicants from any location; GCC experience is an advantage but not required.

  • Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Service engineer

Dubai, Dubai Wärtsilä

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Job Description

We are currently looking for an Electrical Field Service Engineer.

What will you be doing

  • Independently execute Electrical Field Service activities during overhaul, repair, and troubleshooting. Being able to work independently and also alongside mechanical service engineers / sub-contractors / shipyard labour on location.
  • Prepare a list of tools and materials needed for workload.
  • Carry out site surveys and detail work specifications. Liaise closely with the Service Superintendent and the Service Manager to ensure service deadlines are met.
  • Ensuring that all timesheets (signed by customer) and expense sheets are submitted to the Service Administrator weekly.
  • Liaise with customers on site handling enquiries and technical queries.
  • Ensure that all activities on-site are carried out in accordance with the site safety rules and in compliance with the Company's Health and Safety obligations.
  • To adopt a pleasant, adaptable attitude when requested to assist Company staff with any "ad-hoc" duties that may be required.
  • Carry out all tasks in such a way as to always ensure maximum (internal and external) satisfaction to the extent that this is within the employee's control.
  • In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

To be successful, you will need the following :

  • Bachelor Degree in Electrical / Power / Marine Engineering with good academic record.
  • Be proficient with VFD , PMS , Switch Boards , Engine controls with a minimum of 5 years experience .
  • This role requires frequent travel; therefore, the ideal applicant must be flexible with regards to work locations
  • A good team player
  • Fluency in written and spoken English.

You will be at an advantage if you have experience with :

  • Speed governors.
  • Propulsion control systems.
  • Energy battery storage.

Job location : Dubai

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

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