480 Service Excellence jobs in the United Arab Emirates

We are seeking a skilled Service Attendant to join our team. As a Service Attendant, you will play a vital role in ensuring the smooth operation of our restaurant by providing exceptional customer service and maintaining high standards.

You will be responsible for welcoming and interacting with guests, taking and serving orders accurately, and promoting products to maximize sales. You will also work closely with the kitchen and bar team to ensure timely service and maintain a clean and organized environment.

Job Title: Service Excellence Manager

The role of a Food and Beverage Supervisor is multifaceted, requiring an individual who can excel in various aspects of service delivery. As a Service Excellence Manager, you will be responsible for overseeing the service staff team to ensure that high standards are consistently met. This involves monitoring and improving processes to achieve 100% guest satisfaction.

You will be expected to arrive well-prepared, punctual, and displaying enthusiasm, setting a positive tone for the day. Your duties will include supervising table settings, managing cash and credit card transactions, and maintaining a clean and organized environment. Additionally, you will contribute to departmental standards and best practices by sharing knowledge and expertise with colleagues.

A successful candidate will possess strong problem-solving skills, be proactive in anticipating guests' needs, and provide exceptional customer service. They will also have excellent communication and interpersonal skills, enabling them to work effectively with colleagues and management. The ideal candidate should have a basic hotel school diploma and a minimum of two years of experience in a multicultural/5-star hotel environment. Multiskilled and adaptable, they will thrive in a fast-paced, dynamic environment.

This role requires flexibility, with the ability to work long hours, including evenings and weekends. You will be part of a high-performing team that values creativity, positivity, and a commitment to excellence. If you are a motivated individual who excels in a customer service environment, we encourage you to apply for this exciting opportunity.

We are looking for someone who can:

• Possess a basic hotel school diploma
• Have a minimum of two years of experience in a multicultural/5-star hotel environment
• Show multiskilled capabilities
• Have experience in food and beverage or event management
• Demonstrate speed and accuracy in managing last-minute activities
• Show ability to handle high volumes of luxury guests daily
• Be flexible and able to work under pressure
• Have a creative and positive mindset

Job Overview

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• The ideal candidate will possess excellent communication skills and be able to handle customer inquiries with professionalism and courtesy.
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• Responsibilities include managing incoming calls, providing product information, handling customer complaints efficiently, and maintaining accurate records of customer interactions.
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• Additional duties may include processing orders, coordinating with other departments as necessary, and following up on customer interactions to ensure satisfaction.
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• Successful candidates will have the ability to work well under pressure and be proficient in Microsoft Office Suite.
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• Fluency in Arabic and English is required, with additional languages being an asset.
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Requirements

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• A high school diploma or equivalent is necessary, with additional education being a plus.
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• Previous experience in customer service or a related field is preferred.
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• Strong organizational skills, attention to detail, and the ability to work both independently and collaboratively are essential.
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• Excellent problem-solving abilities and technical proficiency are also required.
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Benefits

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• A competitive salary and benefits package is offered.
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• Opportunities for professional growth and development are available.
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• A dynamic and supportive work environment is provided.
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• Recognition and rewards for outstanding performance are given.
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How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we invite you to apply for this exciting opportunity.

Apply now to take the first step towards a rewarding career in customer service.

Job Overview

We are seeking a dedicated and skilled Guest Service Expert to join our team. As a Guest Service Expert, you will play a vital role in delivering exceptional service to our guests, ensuring their experience is memorable and unique.

Your Key Responsibilities:

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• Set tables and ensure a clean and inviting atmosphere for our guests.
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• Communicate effectively with the kitchen team to ensure seamless food service.
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• Provide exceptional guest service, interacting with guests, answering questions, and resolving any issues that may arise.
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• Clean work areas and supplies, maintaining a safe and hygienic environment.
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Requirements:

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• Education: High school diploma or equivalent.
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• Work Experience: Less than 1 year of related work experience.
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• Licenses/Certifications: None required.
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• Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and physical stamina to stand for extended periods.
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About Us

We are an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Job Description

We are seeking a skilled and dedicated Service Excellence Ambassador to join our team. The ideal candidate will possess excellent customer service skills, be able to work well under pressure, and have a strong focus on delivering exceptional results.

The Service Excellence Ambassador will be responsible for ensuring that all guests receive a high level of service during their stay with us. This will involve providing prompt, courteous, and efficient service at all times, as well as facilitating an efficient arrival and departure process for all guests.

In addition to this, the Service Excellence Ambassador will also be responsible for assisting guests with resort activity enquiries and requests, ensuring that established levels of guest service are maintained at all times within the reception area, and actively eliciting guest feedback and preferences regarding resort services.

The successful candidate will have prior experience in hotel front office operations, excellent communication skills, fluency in English, and the ability to work shifts, weekends, and public holidays. Being an Arabic speaker is an advantage.

Required Skills and Qualifications

• Strong Focus on Customer Service
• Prior Experience in Hotel Front Office Operations
• Excellent Communication Skills
• Fluency in English
• Ability to Work Shifts, Weekends, and Public Holidays
• Computer Skills in Ms Office
• Arabic Speaker Advantage

Benefits

This role offers a competitive salary package and opportunities for career growth and development. We offer a dynamic and supportive work environment, where you can make a real difference in the lives of our guests.

Others

As a Service Excellence Ambassador, you will have the opportunity to work with a diverse range of guests, learn new skills, and contribute to the success of our team. We are committed to providing ongoing training and development opportunities to ensure that our staff are equipped to deliver exceptional service to our guests.

We are a community of dedicated professionals who share a passion for delivering exceptional customer service.

Our team is built on the values of teamwork, respect, and creativity. We believe in fostering an inclusive environment where all employees feel valued and supported.

As a Waiter/Waitress - In Room Dining, you will have the opportunity to develop your skills and expertise in a fast-paced hospitality setting. You'll learn from your colleagues and through our comprehensive training programs, so that you can achieve high standards of quality, efficiency, and customer satisfaction.

You'll take pride in providing excellent service to our guests:

• Jointly responsible for the day-to-day operations of the In-Room Dining area.
• Taking and processing guest orders accurately and efficiently.
• Delivering food and beverages promptly while ensuring presentation and quality meet hotel standards.
• Setting up and serving in-room dining orders with precision.
• Handling guest inquiries and requests professionally.
• Monitoring and anticipating guest needs, providing recommendations and personalized service.

Our values guide us every day. As a Waiter/Waitress, you'll have the opportunity to bring these to life and contribute to our ongoing success.

We are seeking a driven and ambitious individual to join our Food and Beverage Team.

The ideal candidate will have 1-2 years of experience in a similar role with a proven track record of delivering exceptional service in an international environment. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with diverse clienteles.

Responsibilities include assisting the waiter in delivering exceptional service standards, working closely with both kitchen and service teams, maintaining high sanitation and safety standards, and ensuring that orders are delivered in a timely and safe manner.

Key Responsibilities:

• Deliver exceptional customer service experiences
• Work collaboratively with kitchen and service teams
• Maintain high sanitation and safety standards
• Ensure timely and safe delivery of orders

What We Offer:

A competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and excellence.

As a valued member of our team, you will have the opportunity to make a positive impact on our customers' experiences and contribute to the success of our organization.

Job Title: Service Excellence Ambassador

Serve guests in a friendly, timely and efficient manner to deliver an exceptional experience.

• Manage guest queries with poise and professionalism.
• Ensure food and beverage orders are of high quality and delivered promptly.
• Practice excellent grooming standards, adhering to Hilton's uniform dress code and personal hygiene guidelines.

• Committed to delivering high levels of customer service.
• Flexibility to respond to various work situations.
• Ability to work independently or as part of a team.

Preferred Qualifications:

• Experience in the Food and Beverage department or industry.
• Previous experience handling cash transactions.
• Knowledge of food safety regulations.

EOE / AA / Disabled / Veterans