348 Service Integration jobs in the United Arab Emirates
Manager/Service Integration
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Job Description
We are seeking a dynamic and experienced Team Lead to oversee the design, implementation, and support of cutting-edge networking, security, and infrastructure solutions. The ideal candidate will lead a technical team responsible for delivering integrated solutions in enterprise environments, utilizing a wide range of technologies, including WAN/LAN, SD-WAN, SD-Access, Cisco ACI, security frameworks, wireless (WLAN), voice systems, and passive cabling infrastructures.
This role will require strong leadership skills, advanced technical expertise with products from Cisco, Huawei, Aruba, Fortinet, Palo Alto, Ribbon SBC, Imagicle, and NICE & Cisco Contact Center, and the ability to manage and oversee multiple projects and teams. Additionally, the candidate should possess experience in handling Bill of Quantities (BOQs) and in providing professional services for large-scale system integration.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage a technical team of network engineers, security specialists, and infrastructure experts. Provide guidance in achieving project goals and developing team capabilities.
- Network Design & Implementation: Oversee the design, implementation, and management of enterprise network solutions, including WAN/LAN, SD-WAN, and SD-Access technologies.
- Cisco ACI: Lead projects involving Cisco ACI for data center networking, ensuring optimal deployment, configuration, and integration with customer infrastructure.
- Security Solutions: Design and implement robust network security frameworks, including firewalls, VPNs, and secure access controls.
- Wireless & Voice Solutions: Deploy and support enterprise-grade wireless (WLAN) and VoIP systems, ensuring seamless connectivity and communication.
- SD-WAN & SD-Access: Architect, deploy, and manage SD-WAN and SD-Access solutions to optimize network performance and enhance scalability for multi-site environments.
- Passive Infrastructure: Oversee the planning, installation, and maintenance of structured cabling systems (fiber and copper) to support networking and telecommunications needs.
- BOQs and Proposals: Prepare and review detailed Bill of Quantities (BOQs) and technical proposals for infrastructure projects. Collaborate with the sales and procurement teams to ensure accurate cost estimations.
- Client Engagement: Participate in RFP/RFQ with Sales & Projects team to provide technical documentation & write-ups meeting customer requirements and producing HLD & LLDs Act as a technical lead in client meetings, provide insights, and recommend solutions that meet business needs. Collaborate closely with customers to ensure their satisfaction and success.
- Project Management: Manage multiple large-scale projects from conception to completion, ensuring timely delivery and adherence to budgets and scope. Use project management best practices to ensure the quality of service.
- Vendor Management: Coordinate with vendors and third-party service providers to ensure the timely delivery of hardware and software solutions. Lead negotiations on technical and commercial aspects.
- Documentation & Reporting: Ensure proper documentation of network designs, configurations, and processes. Provide regular project updates and technical reports to senior management.
Qualifications:
Education:
- Bachelor's degree in computer science, Information Technology, or related field. Master's degree or MBA is a plus.
Professional Certifications:
- CCIE, CCNP, or equivalent certifications in networking, security, or wireless are highly preferred.
- Additional certifications in SD-WAN, Cisco ACI, security (e.g., Fortinet, Palo Alto), or voice technologies are a plus.
Experience:
- Minimum of 5 years of experience in networking, security, and system integration environments including 3-5 years of proven team leading.
- Proven experience in leading teams and delivering projects involving WAN/LAN, SD-WAN, SD-Access, wireless (WLAN), and VoIP systems.
- Strong background in Cisco ACI for data center networking.
- Solid experience in passive infrastructure, including copper and fiber cabling.
- Extensive hands-on experience with networking and security technologies from Cisco, Fortinet, Palo Alto, and others.
Skills:
- Strong leadership and team management skills.
- In-depth technical knowledge of SD-WAN, SD-Access, WAN/LAN, security, wireless, and VoIP technologies.
- Proficiency in Cisco ACI deployment and management.
- Experience with structured cabling design and installation.
- Expertise in preparing and reviewing BOQs and technical proposals.
- Excellent communication, presentation, and client-facing skills.
- Ability to manage multiple projects and meet deadlines under pressure.
Technical Support
Posted today
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Job Description
We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.
Job Description:
- Technical assessment of locks
- Repairing and reconfiguring locks
- Installing locks at customer locations
- Managing warranty and AMCs
- Providing technical support to customers
- Managing inventory
- Performing carpentry works when necessary
Qualifications and Experience:
- Engineering Degree or Diploma
- Minimum 5 years of experience (at least 1 year in access control)
#J-18808-Ljbffr
Technical Support
Posted today
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Job Description
Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.
Key Responsibilities:
- Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
- Guide clients through service integration, offering assistance and troubleshooting.
- Monitor service status post-integration and handle client inquiries.
- Manage support tickets efficiently using our ticketing system.
- Use Microsoft Office tools to document and report issues.
- Work rotating shifts, including nights and weekends, to provide 24/7 support.
Qualifications:
- Experience supporting B2B/B2C clients in a software environment.
- Proficiency with ticketing systems and software support.
- Strong understanding of business software support.
- Proficiency in Microsoft Office.
- Excellent problem-solving and communication skills.
- Ability to work in a team and adapt to rotating shifts.
Required Skills & Qualifications:
- Fluent in English (written and spoken).
- Intermediate knowledge of HTTP API/Socket connections.
- Background as a developer or in a related technical role.
- Ability to diagnose and troubleshoot technical issues.
- Strong interpersonal skills to explain technical topics clearly.
Additional Details:
- Location: Dubai, Business Bay, Binary Tower
- Flexible working hours for 24/7 operations
This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.
#J-18808-LjbffrTechnical Support
Posted today
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Job Description
Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.
Task and Responsibilities- Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
- Technical Support - Be part of the Support team.
- Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
- Technical Writing - Compiling technical drawings and instructions for our products and solutions.
- Provide technical assistance to colleagues within the company when required.
- Answer customer requests using the ERP ticketing system.
- Configuring IOT devices based on the customer's requirements.
- Ability to understand and work with all types of clients.
- Highly customer-oriented.
- Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
- Advanced computer and software skills – MS Office included.
- Attention to detail, systematic approach to problem-solving.
- Professional attitude and behavior, customer-focused.
- Highly organized, assertive, decisive, and patient.
- Ability to build relationships with customers.
- Ability to work well both with a group and independently.
- Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
- Driving License is a plus.
- Graduate of BSECE or BSCpE is an advantage.
Technical Support
Posted today
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Job Description
BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.
Responsibilities
- Respond to customer inquiries and technical issues via phone, email, and chat
- Troubleshoot and resolve software and hardware problems for clients
- Document all customer interactions, issues, and resolutions in our support ticketing system
- Provide guidance and assistance with software installations, updates, and configurations
- Collaborate with upper-level support engineers and product teams to resolve complex issues
- Stay current with product knowledge and updates to effectively assist customers
- Identify recurring issues and provide feedback for product improvement
- Participate in team meetings to share knowledge and best practices
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- 2+ years of experience in technical support or a similar role
- Strong understanding of software applications, operating systems, and hardware devices
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Familiarity with ticketing systems and customer support tools
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with a passion for helping others
- Ability to manage multiple tasks and prioritize effectively
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrTechnical Support
Posted 22 days ago
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Job Description
Join our dynamic team as a Technical Support Specialist, providing expert assistance and solutions within the Parking Management, Extra Low Voltage (ELV), and Access Control System sectors. This role offers the opportunity to work with cutting-edge technologies in a fast-paced environment, supporting clients across the UAE to ensure smooth and efficient system operations. Responsibilities: - Provide timely technical support and troubleshooting for parking management, ELV, and access control systems. - Collaborate with installation and maintenance teams to resolve system issues effectively. - Diagnose hardware and software malfunctions and implement corrective measures. - Conduct system testing and assist with commissioning new equipment and software. - Document technical procedures, system configurations, and issue resolutions. - Train end-users and clients on system functionalities and best practices. - Maintain up-to-date knowledge of industry developments, technologies, and regulatory standards.
Requirements
- Proven experience in technical support within parking management, ELV, or access control systems. - Strong understanding of hardware and software components related to ELV and security systems. - Excellent problem-solving skills and the ability to work under pressure. - Effective communication skills in English, with proficiency in Arabic considered an advantage. - Ability to work independently and as part of a multidisciplinary team. - Technical certifications relevant to ELV, networking, or access control systems are preferred. - Flexibility to respond to urgent calls and provide on-site support when necessary. - Strong customer service orientation and attention to detail.
About the company
Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality. Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company. Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers organisations running smoothly and efficiently.
Technical Support (Dubai)
Posted today
Job Viewed
Job Description
Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.
Task and Responsibilities- Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
- Technical Support - Be part of the Support team.
- Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
- Technical Writing - Compiling technical drawings and instructions for our products and solutions.
- Provide technical assistance to colleagues within the company when required.
- Answer customer requests using the ERP ticketing system.
- Configuring IOT devices based on the customer's requirements.
- Ability to understand and work with all types of clients.
- Highly customer-oriented.
- Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
- Advanced computer and software skills – MS Office included.
- Attention to detail, systematic approach to problem-solving.
- Professional attitude and behavior, customer-focused.
- Highly organized, assertive, decisive, and patient.
- Ability to build relationships with customers.
- Ability to work well both with a group and independently.
- Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
- Driving License is a plus.
- Graduate of BSECE or BSCpE is an advantage.
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Technical Support Specialist
Posted today
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Job Description
IT Specialist: Technical Support and Network Management
- Deliver exceptional technical support to end-users, addressing hardware, software, network, and other IT-related issues.
- Diagnose and resolve complex technical problems in person, via phone, or through remote assistance.
Hardware and Software Maintenance
- Install, configure, and maintain computer hardware, operating systems, software applications, and peripherals, ensuring optimal performance and security.
- Perform routine maintenance, updates, and upgrades to guarantee system reliability and integrity.
Troubleshooting and Issue Resolution
- Thoroughly troubleshoot and resolve hardware and software issues promptly, minimizing downtime.
- Investigate and analyze problems, recommend solutions, and implement necessary fixes to ensure seamless operations.
Network Management and Security
- Assist in setting up and managing local area networks (LANs), ensuring connectivity, security, and performance.
- Develop strategies to maintain network integrity, troubleshoot issues, and implement solutions to prevent data breaches.
User Training and Documentation
- Provide training to end-users on IT systems, applications, and best practices, enhancing their understanding of IT processes.
- Develop and maintain comprehensive documentation, user guides, and FAQs to facilitate user understanding and adoption.
Inventory Management
- Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals, ensuring compliance with organizational policies.
- Coordinate procurement and disposal of IT equipment, adhering to established guidelines.
The ideal candidate will possess a solid foundation in IT concepts, excellent problem-solving skills, and the ability to work collaboratively as part of a team. They will be proactive, detail-oriented, and committed to delivering exceptional customer service. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but not required.
Experience with IT service management tools, such as ServiceNow, and knowledge of industry-standard protocols and technologies are highly desirable. The successful candidate will demonstrate enthusiasm for staying up-to-date with emerging technologies and trends in the IT field.
Fractal Systems FZ LLC offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.
Technical Support Lead
Posted today
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Job Description
We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.
Main Responsibilities:- Manage and improve technical support processes to meet high standards.
- Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
- Analyze data to identify trends and make informed decisions.
- Leverage technology to enhance efficiency and customer satisfaction.
- Proven leadership in managing global technical support teams.
- Strong understanding of support methodologies and industry best practices.
- Experience with CRM and help desk tools like Zendesk.
- Technical expertise in relevant technologies and systems.
- Fluency in multiple languages.
Technical Support Leader
Posted today
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Job Description
We are seeking a skilled professional to lead our technical support team. As a Technical Support Leader, you will be responsible for managing daily operations, improving support processes, and delivering exceptional customer experiences.
The ideal candidate will have strong leadership skills, a deep understanding of support methodologies, and hands-on experience with CRM and help desk tools like Zendesk. Additionally, they should possess strong technical expertise in relevant technologies and systems.
The successful candidate will have proven leadership in managing global technical support or operations teams, with excellent analytical, organizational, and communication skills. They should also have the ability to drive innovation, collaboration, and results at every stage.
Responsibilities:- Manage Daily Operations: Oversee daily operations to meet SLAs, KPIs, and quality standards.
- Improve Support Processes: Continuously improve support processes for greater efficiency and impact.
- Deliver Exceptional Customer Experiences: Utilize data and analytics to identify trends, measure performance, and make informed decisions to optimize support operations.
- Leverage Technology: Use technology to enhance efficiency and customer experience.
- Leadership: Proven leadership in managing global technical support or operations teams.
- Support Methodologies: Deep understanding of support methodologies and industry best practices.
- CRM and Help Desk Tools: Hands-on experience with CRM and help desk tools like Zendesk.
- Technical Expertise: Strong technical expertise in relevant technologies and systems.
- Vibrant Work Culture: A vibrant, innovative work culture that encourages creativity and teamwork.
- Professional Growth: Opportunities for professional growth and skill development.
- Flexible Work Arrangements: Flexible work arrangements with potential for international exposure.
This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are passionate about technical leadership and have the skills and qualifications we are looking for, please submit your application.