1 295 Service Leader jobs in the United Arab Emirates
Service Leader
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This role oversees beverage service within the bar and lounge areas, including food service. The successful candidate will maintain control of beverage service.
- Stock Control: Manage inventory levels, ordering, acceptance, maintenance, and rotation of substandard items to ensure optimal stock levels.
- Reporting and Liaising: Regularly report to the General Manager regarding departmental performance, sharing relevant information or issues to ensure alignment.
- Duty Management: Perform duty manager duties while on shift, taking sole responsibility for venue management and addressing any issues that arise during the shift.
- Team Leadership: Ensure all bar team members follow the Cycle of Service at all times, maintaining high standards of morale and personal appearance.
- Customer Liaison: Collaborate with customers regarding special functions and events, ensuring excellent customer experiences.
- Discipline and Grievances: Uphold fair and equitable discipline, following company policies and regulations, and investigate staff grievances to resolve issues promptly.
- Safety Awareness: Remain vigilant about statutory regulations affecting safety and address any safety hazards to prevent accidents.
Customer Service Leader
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Job Summary:
A Front Desk Supervisor is responsible for delivering exceptional customer-centric service to guests, creating a memorable and enjoyable experience.
Key Responsibilities:
- Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
- Establish effective communication with relevant departments to ensure seamless service delivery.
- Develop positive working relationships with the Front Office team.
- Oversee Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
- Stay updated on hotel and local services, providing information and addressing guest inquiries.
- Address guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
- Maintain awareness of guest profiles to personalize service.
- Ensure guests receive the expected accommodation and amenities.
- Verify cashier and city ledger bills at the end of the shift to ensure accuracy in billing and attachments.
- Adhere to environmental health and safety standards in alignment with organizational policies.
Why This Role Matters:
Your ability to provide excellent customer service and lead by example will be key to the success of our team.
Customer Service Leader
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As a senior customer service leader, you will oversee a team of representatives who provide 24/7 support to customers. Your primary responsibility is to ensure efficient and effective delivery of services. You will be responsible for maintaining service levels as per Service Level Agreements (SLAs), conducting quality call evaluations, and supervising both morning and evening shifts on rotation.
Key Responsibilities:- Maintain service levels and adhere to SLAs
- Conduct quality calls evaluations
- Supervise morning and evening shifts
In this role, you will work closely with the team to enhance their product knowledge and service delivery. Your key accountabilities include:
Accountabilities:- Team supervision: Organize and supervise the work of the assigned team to ensure efficient and effective delivery of services.
- Performance monitoring: Monitor financial performance versus budgets and report variances to management.
- Reporting: Prepare sectional statements and reports to meet department requirements and quality standards.
This role requires a strong problem-solving and analytical skillset, with the ability to work in a fast-paced environment and adapt to changing priorities. Key skills and qualifications include:
Requirements:- 3 years' experience in customer service or contact centre environment
- Excellent communication skills in English and Arabic
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Automotive Service Leader
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A prominent Automotive Service Provider is seeking an accomplished Workshop Manager to oversee daily operations and drive team success.
- Oversee day-to-day activities in the Workshop, collaborating with the After Sales Manager to develop and implement strategic plans.
- Identify training needs for personnel under supervision and recommend professional development opportunities.
- Evaluate staff performance against established standards and Green Motors Policies & Procedures.
- Analyze service activities data to inform business decisions and optimize workshop efficiency.
- Develop and implement process improvements to enhance customer satisfaction and loyalty.
- Bachelor's Degree in a related field.
- Certified Workshop Manager or equivalent experience.
- Minimum 10 years of experience in Service Management with supervisory responsibilities.
- Fluency in English and Arabic language essential.
- Strong interpersonal and communication skills.
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
The ideal candidate will possess excellent leadership skills, be able to work effectively in a fast-paced environment, and have a strong commitment to delivering exceptional customer service.
Clinical Service Leader
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Deputy Medical Director Job Description
We are seeking a highly skilled and experienced Deputy Medical Director to join our team. The successful candidate will be responsible for providing clinical leadership and guidance to the medical team, including operational support and the embedment of clinical services standards and governance.
The ideal candidate will have a strong background in medicine, with a speciality area from an accredited institution. A degree in business administration is also advantageous.
Key responsibilities include:
- Providing leadership and guidance to the clinical team
- Supporting the implementation of the business unit and group clinical strategy
- Monitoring, guiding and improving quality management, clinical risk and governance processes both at business unit and corporate level
- Driving and supporting daily clinical operations of the clinical function for the business unit, including budgeting and financial monitoring
Required skills and qualifications include:
- Manage and lead people
- Drive Operational Excellence
- Build collaborative relationships
- Handle difficult situations and conflict
- Analytical thinking
- Judgement and Decision Making
Benefits of this role include:
- Opportunity to work with a dynamic team
- Chance to develop leadership and management skills
- Contribution to the delivery of high-quality patient care
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and dedicated individual with a passion for delivering exceptional patient care, we would love to hear from you.
Senior Service Leader
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We are seeking an experienced and professional senior service leader to oversee the dining room operations, ensure exceptional customer experience, and lead a team of servers to deliver outstanding results.
Responsibilities:- Supervise and coordinate the activities of the serving team during each shift.
- Ensure compliance with food safety regulations and maintain high standards of cleanliness.
- Train and mentor new servers, providing guidance on service techniques and restaurant policies.
- Resolve customer complaints and address any issues that arise during service.
- Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery.
- Manage reservations and seating arrangements to optimize dining room capacity.
- Conduct pre-shift meetings to brief staff on daily specials, events, and any changes in procedures.
- Assist in inventory management and placing orders for supplies as needed.
- Maintain a thorough knowledge of menu items, specials, and wine pairings to make informed recommendations to guests.
- Ensure adherence to UAE hospitality standards and cultural norms in guest interactions.
- 3-5 years of experience in high-end restaurant or hospitality settings.
- Previous leadership or supervisory experience in food service.
- Excellent customer service skills with a focus on creating memorable experiences.
- Strong leadership abilities and experience in team management.
- Effective communication skills in English; knowledge of Arabic or other languages is a plus.
- Proven problem-solving and conflict resolution abilities.
- Proficiency in POS systems and restaurant management software.
- High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred).
- Current Food Safety Certification and Alcohol Service Certification.
- In-depth knowledge of fine dining etiquette and service standards.
- Familiarity with diverse cuisines and wine pairings.
- Understanding of UAE hospitality industry standards and cultural sensitivity.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Physical stamina to stand for extended periods and lift up to 25 pounds.
Full-time
Remote Work:No
Senior Service Leader
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Sunset Hospitality Group is a leading lifestyle hospitality organization with a diverse portfolio of hotels, restaurants, and entertainment venues.
We are seeking an experienced professional to join our dining team as a Senior Service Leader in Dubai.
This role involves overseeing the dining area, coordinating with kitchen staff, and delivering exceptional service experiences.
Main Responsibilities - Lead and supervise service teams during operations. - Anticipate and exceed guest expectations for a memorable dining experience. - Coordinate table setups, reservations, and guest seating efficiently. - Train and mentor junior staff members. - Maintain high standards of hygiene, service, and presentation. - Handle guest feedback and resolve issues professionally. - Liaise with kitchen and bar teams for seamless service flow. - Monitor order accuracy and timely delivery. - Uphold brand image and service excellence.Requirements :
- Minimum 2 years of experience in similar position in the hospitality industry.
- Fluent English language skills, with additional languages such as Italian, French, Russian, Spanish or Greek highly valued.
- Strong leadership and communication skills.
- A passion for delivering standout service experiences.
- Flexible schedule able to work evenings, weekends, and holidays.
- Familiarity with POS systems and reservation software.
Benefits :
- Competitive salary package with opportunities for career growth and development.
- Exclusive employee discounts across Sunset venues.
- Global opportunities for internal mobility and career advancement.
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Food Service Leader
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An Assistant Restaurant Manager oversees the daily operations of a restaurant, ensuring exceptional guest experiences and high-quality standards.
Key Responsibilities- Manage food cost controls to maximize revenue.
- Ensure compliance with health, safety, and hygiene regulations.
- Lead a multicultural team, fostering a culture of excellence and teamwork.
- Conduct regular performance reviews and support team members' growth and development.
A successful candidate will possess:
- Minimum 3-5 years of experience in a luxury hotel or fine dining setting.
- Proven leadership experience managing a food & beverage service team.
- Deep knowledge of food & beverage operations, including menu planning and inventory control.
- Strong understanding of food trends and cultural sensitivity in culinary practices.
This role offers a dynamic and fast-paced work environment, requiring strong leadership and organizational skills. The ideal candidate will be passionate about delivering exceptional service and driving business results.
Job Type: Full-time
Banquet Service Leader
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Job Summary:
We are seeking a highly organized and detail-oriented Banquet Captain to join our team.
The Banquet Captain is responsible for ensuring the smooth operation of banquet functions, including communicating with chefs and stewards, preparing checks for payment, and maintaining the cleanliness and presentation of all china, glass, and silverware.
Key responsibilities include:
- Communicating service needs to chefs and stewards throughout functions
- Preparing and presenting checks to group contacts for payment
- Ensuring banquet rooms, restaurants, and coffee breaks are ready for service
- Inspecting the cleanliness and presentation of all china, glass, and silver prior to use
- Checking in with guests to ensure satisfaction
- Setting tables according to type of event and service standards
- Communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintaining cleanliness of work areas throughout the day
In addition to these responsibilities, the Banquet Captain will also be expected to:
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
**Requirements:
Education: High school diploma or G.E.D. equivalent
Related Work Experience: At least 2 years of related work experience
Supervisory Experience: At least 1 year of supervisory experience
License or Certification: None
Our organization values diversity and inclusion, and we strive to create a culture that supports and empowers every employee.
Hospitality Service Leader
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Job Title: Hospitality Supervisor
Job DescriptionThe key objective of this role is to oversee and coordinate various soft services within offices in Dubai. The successful candidate will be responsible for implementing controls and performance metrics to ensure consistency and quality of services across the portfolio.
This position works closely with the Building and Office Services team, as well as external contractors, to provide related services effectively, efficiently, and timely. Key responsibilities include ensuring high-level service in receptions, telephone operations, cleaning, and cafeterias, tracking performance, and proposing, defining, and implementing food and beverage services for offices.
Additional duties include arranging soft service-related supplies, managing parking spaces, liaising with building management on office-related matters, communicating with suppliers and partners, supervising the implementation of new office systems and processes, and ordering necessary supplies/equipment.
Required Skills and Qualifications
- Effective communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks
- Knowledge of industry trends and best practices
- Leadership and team management skills
Benefits
This role offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
Others
The ideal candidate will possess excellent problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions. A strong understanding of business operations and processes is also essential for success in this role.