82 Service Management jobs in the United Arab Emirates

INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.

PROGRAMME OBJECTIVES

• To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
• To understand the terminology and characteristics of good practice in ITIL.
• To prepare delegates to apply the knowledge in the workplace.
• To provide the foundation for further study.

PROGRAMME OUTLINE
DAY 1

• Introductions
• Introduction to IT Service Management as a Practice
• The Service Lifecycle and Basic Concepts
• Demand Management

DAY 2

• Service Design
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management

DAY 3

• Service Transition
• Change Management
• Service Asset & Configuration Management

We are seeking a highly skilled Service Management Consultant to deliver exceptional customer service solutions and optimize service management processes.

• Customize and enhance SAP CS functionalities to meet client requirements.
• Configure SAP CS processes, including service orders, contracts, warranties, service notifications, and resource planning.
• Conduct workshops and training sessions to educate clients on SAP CS functionalities and train end-users.
• Perform system enhancements, upgrades, and support activities to ensure SAP CS solutions' stability and performance.
• Collaborate with cross-functional teams to troubleshoot and resolve issues related to SAP CS and its integration with other modules.

• Bachelor's degree in computer science or a related field.
• Minimum 9 years of experience as an SAP CS Consultant, with a focus on service management.
• Strong expertise in SAP CS module, including service orders, contracts, warranties, and service notifications.
• SAP CS certifications are preferred.
• Ability to travel to client sites as required.

Overview
Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42 s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.

Overview
Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42 s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.
Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.
As the Domain Architect - Service Management, you will design and oversee the architecture of service management solutions at Space42, ensuring seamless IT and operational service delivery across the organization s extensive technology ecosystem. You will develop and maintain the service management architecture roadmap, collaborating with cross-functional stakeholders to define and implement service management frameworks that enhance operational efficiency, improve service delivery, and support the organization s larger business goals
Responsibilities

• Define and implement the enterprise service management strategy, ensuring alignment with larger business goals.
• Architect and optimize ITIL-based service processes (Incident, Problem, Change, CMDB) for high-availability systems.
• Align service architecture with industry standards (ITIL, ISO 2000, COBIT) and defense/space regulatory requirements.
• Lead the integration of AI and automation into service management to improve predictive maintenance and incident resolution.
• Govern service design and transition for new satellite, geospatial, and mobility solutions, ensuring scalability and compliance.
• Collaborate with cybersecurity teams to embed robust security controls within service management frameworks.
• Identify and mitigate risks associated with service management solutions.
• Develop contingency plans to address potential issues.
• Design and maintain the service management architecture roadmap.
• Ensure the architecture aligns with business objectives and IT strategies.
• Work closely with other architects and IT teams to integrate service management processes with other enterprise systems.
• Partner with cross-functional teams (Engineering, Operations, Business Intelligence) to enhance end-to-end service delivery.
• Evaluate emerging technologies (AI Ops, DevOps, IoT) to future-proof service management capabilities.
• Collaborate with stakeholders to understand their needs and expectations and to define and implement better service management frameworks.
• Provide technical guidance and support for the implementation of service management tools and practices.
• Ensure that service management solutions are scalable, reliable, and secure.
• Continuously evaluate and improve service management processes to meet evolving business needs.
• Maintain comprehensive documentation of the service management architecture and processes.
• Ensure compliance with relevant regulations and guidelines, implementing best practices and standards for service management.
• Identify trends and recurring issues to implement preventive measures.
  

Overview
Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42 s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.
Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.
As the Domain Architect - Service Management, you will design and oversee the architecture of service management solutions at Space42, ensuring seamless IT and operational service delivery across the organization s extensive technology ecosystem. You will develop and maintain the service management architecture roadmap, collaborating with cross-functional stakeholders to define and implement service management frameworks that enhance operational efficiency, improve service delivery, and support the organization s larger business goals
Responsibilities

• Define and implement the enterprise service management strategy, ensuring alignment with larger business goals.
• Architect and optimize ITIL-based service processes (Incident, Problem, Change, CMDB) for high-availability systems.
• Align service architecture with industry standards (ITIL, ISO 2000, COBIT) and defense/space regulatory requirements.
• Lead the integration of AI and automation into service management to improve predictive maintenance and incident resolution.
• Govern service design and transition for new satellite, geospatial, and mobility solutions, ensuring scalability and compliance.
• Collaborate with cybersecurity teams to embed robust security controls within service management frameworks.
• Identify and mitigate risks associated with service management solutions.
• Develop contingency plans to address potential issues.
• Design and maintain the service management architecture roadmap.
• Ensure the architecture aligns with business objectives and IT strategies.
• Work closely with other architects and IT teams to integrate service management processes with other enterprise systems.
• Partner with cross-functional teams (Engineering, Operations, Business Intelligence) to enhance end-to-end service delivery.
• Evaluate emerging technologies (AI Ops, DevOps, IoT) to future-proof service management capabilities.
• Collaborate with stakeholders to understand their needs and expectations and to define and implement better service management frameworks.
• Provide technical guidance and support for the implementation of service management tools and practices.
• Ensure that service management solutions are scalable, reliable, and secure.
• Continuously evaluate and improve service management processes to meet evolving business needs.
• Maintain comprehensive documentation of the service management architecture and processes.
• Ensure compliance with relevant regulations and guidelines, implementing best practices and standards for service management.
• Identify trends and recurring issues to implement preventive measures.
  

• Bachelor s degree in information technology, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, ServiceNow) are a plus.
• Minimum 8 years relevant experience service management and ServiceNow architecture.
• Expertise in ITIL 4, ISO 2000, and COBIT frameworks.
• Proven experience designing service architecture for cloud, AI, and space technologies.
• Strong knowledge of AI-driven service tools (ServiceNow, BMC Helix, PagerDuty).
• Experience with IT service management tools and software (e.g., ServiceNow, Remedy, ManageEngine).
  

• Exceptional communication skills for executive-level stakeholder engagement.
• Experience with DevSecOps and automation in service delivery.
• Familiarity with AI/ML applications in IT operations (AIOps).
• Ability to translate complex technical concepts into business value.
• Proficiency in BI tools (Power BI, Tableau) for service analytics.
• Knowledge of cybersecurity frameworks (NIST, ISO 27001).
  

Company Industry

• Interior Designing

Department / Functional Area

• Interior Design

Keywords

• Senior Domain Architect - Service Management

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• Dubai , Abu Dhabi , Ajman - United Arab Emirates (UAE)

Join to apply for the Engineer - Service Management (UAE National Only) role at First Abu Dhabi Bank (FAB)

Join to apply for the Engineer - Service Management (UAE National Only) role at First Abu Dhabi Bank (FAB)

Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
Job Purpose
The Engineer is responsible to enhance the monitoring of the Business-Critical applications of the enterprise and align with the standards and policies defined by the Enterprise Tools and CSI department. The Engineer will serve as an SME to increase the tools adoption, define procedures, govern monitoring process and practices, along with conducting and scheduling required training for organizational development and adoption.
Qualifications
Job knowledge, skills & experience:

• Overall 1+ years of experience working within a large enterprise consisting of large and diverse teams.
• Knowledge on APM and Monitoring technologies
• Knowledge on AppDynamics and Splunk will be additional benefit
• Good knowledge of solutions like for PowerBI, ServiceNow reporting module, confluence and jira for data extraction and dashboard creation.
• Good knowledge on ITIL processes and monitoring best practices.
  

• AppDynamics Certified Associate Administrator
• ServiceNow certified
  

• Independent, Self-Driven and able to bring ideas to the table
• Ability to make decisions and drive changes.
• Excellent Communication skills and able to communicate with Senior stakeholders as well as with the technical teams.

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionEngineering and Information Technology
• IndustriesBanking

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Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Purpose

The Engineer is responsible for enhancing the monitoring of the Business-Critical applications of the enterprise and aligning with the standards and policies defined by the Enterprise Tools and CSI department. The Engineer will serve as an SME to increase tool adoption, define procedures, govern monitoring processes and practices, along with conducting and scheduling required training for organizational development and adoption.

Qualifications

Job knowledge, skills & experience:

• Overall 1+ years of experience working within a large enterprise consisting of large and diverse teams.
• Knowledge of APM and Monitoring technologies.
• Knowledge of AppDynamics and Splunk will be an additional benefit.
• Good knowledge of solutions like PowerBI, ServiceNow reporting module, Confluence, and Jira for data extraction and dashboard creation.
• Good knowledge of ITIL processes and monitoring best practices.

Technical Skills:

APM Tools – AppDynamics, Splunk

Certifications (preferred):

• AppDynamics Certified Associate Administrator
• ServiceNow certified
• Power BI certified

Behavior Skills:

• Independent, self-driven, and able to bring ideas to the table.
• Ability to make decisions and drive changes.
• Excellent communication skills and able to communicate with senior stakeholders as well as with technical teams.

• Serve as a liaison between internal and external stakeholders for the assigned subregion. In this role, you will support Controls Solutions and Services clients, manage customer relationships, and contribute to the overall CSS business strategy for the MEIA region.
• Build and maintain strong customer relationships, serving as the single point of contact and managing all communications for the assigned subregion.
• Own the P&L for the subregion, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance.
• Develop and own the site-level customer communication plan, and coordinate regularly with GE Vernova and the customer to propose change orders that deliver added value.
• Support the development of service proposals by providing estimates for labor, schedule, proposal language, subcontractor scope, tooling, logistics, and conducting risk assessments.
• Provide leadership and structure for project delivery planning, guiding Fulfillment Managers on project planning, risk identification, mitigation strategies, and contingency planning.
• Ownership of contract leadership ensuring all project deliverables are met while fully understanding the T&Cs and contract requirements.
• Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, and subcontractors.
• Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters.
• Provide subject matter expertise (SME) on controls retrofit projects and post-sales.
  

• Bachelor's degree in engineering from an accredited university.
• Minimum of 10 years of experience with GEV control product systems (Mark VI, Mark VIe, EX2100/ EX2100e etc.) in commercial, services, engineering, and/or project management.
• Ability and willingness to travel domestically and internationally, as needed.
  

• Ability to develop influential customer relationships.
• Master's degree from an accredited university
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established Services management skills.
• 5 years of experience in the OT Cyber Security industry, Mark VIe field Services or OTR engineering
• High proficiency with computer tools (MS Office suite)
• Experience in SAP
  

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join Kyndryl as an Incident / Change Manager and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. You'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.

You'll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.

You'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.

With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.

If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities.

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

We are seeking a Incident / Change Manager with extensive experience in operations process management within multi-vendor environments. This role requires a strong background in ITIL frameworks and operational or project management experience.

Required Skills and Experience :

• UAE National
• Experience : 5 Years Operations Process Management within multi-vendor environments with ITIL

Preferred Skills and Experience :

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a dynamic, fast-paced environment.
• Experience with incident management and root cause analysis / Proven ability to lead and manage change initiatives.
• Certified Incident Manager / Certified Change Manager
• Certifications : ITIL Foundation Certified , ITIL Intermediate Certified, Certified Incident Manager
• Housing allowance
• Educational support for children
• Annual flight home
• Group life insurance

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Service Uae National • Abu Dhabi, United Arab Emirates

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll be Doing

The Senior Associate – Application Support is responsible for day-to-day operational
support of business-critical applications. This role focuses on ensuring timely
resolution of incidents and service requests, supporting change and release processes,
maintaining documentation, and collaborating with cross-functional teams and
vendors to maintain service quality and availability.

Key Responsibilities:
Operational Support & Incident Management
• Respond to and resolve incidents and service requests related to supported
applications, adhering to SLAs and internal standards.
• Escalate high-priority issues to Specialists or relevant support teams as needed.
• Assist in root cause analysis and documentation of problem tickets under
guidance.
Change & Release Support
• Participate in application change and release activities by assisting in
documentation, validation, and communication.
• Support testing and post-deployment monitoring as required.
Service Monitoring & Reporting
• Monitor application dashboards and alerts, and log or escalate issues
accordingly.
• Support reporting on ticket volumes, resolution times, and SLA compliance.

Documentation & Knowledge Management
• Maintain and update internal documentation, SOPs, FAQs, and knowledge base
articles.
• Ensure support documentation is accurate, accessible, and up to date.
Vendor and Stakeholder Coordination
• Coordinate with vendors and internal teams for incident resolution or service
requests.
• Maintain clear and professional communication with stakeholders on status
updates
Continuous Learning & Improvement
• Participate in training sessions and service improvement initiatives.
• Contribute ideas for process improvements, automation, or knowledge sharing.

What You’ll Need to Succeed

Required Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related
field.
• 1–3 years of experience in application support, IT service desk, or similar role.
• Basic understanding of ITIL processes (certification is a plus).
• Familiarity with ticketing/ITSM tools (e.g., FreshService, ServiceNow, Jira).
• Basic troubleshooting and analytical skills.
• Strong verbal and written communication skills.

Preferred Qualifications:
• Exposure to enterprise applications (ERP, CRM, OMS, etc.).
• Basic understanding of SaaS/cloud environments and monitoring tools (e.g.,
Splunk, DataDog).
• Experience in multi-vendor or cross-functional teams is a plus.

What We Can Offer You

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.