1 284 Service Management jobs in the United Arab Emirates

Senior Customer Service Management Staff Manager

Abu Dhabi, Abu Dhabi GE Vernova

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Job Description Summary

The Senior Customer Services Manager provides expertise in sustained customer success and growth of controls retrofit projects and post-sales lifecycle management including technical support agreement, training, professional services, renewals, outcome attainment, retention, expansion, and customer advocacy across the Gulf, Turkey, Pakistan, and India subregion. This role is responsible for managing P&L and customer satisfaction within the assigned subregion by managing customer obligations, overseeing fixed-price and time-and-materials program management, and service agreements. The Senior Customer Services Manager will collaborate closely with teams across Customer, fulfillment Manager, field services, cross functional team, and operations with a forward-thinking approach aligned to GE Vernova's SQDC priorities and Lean principles for maximum impact. Additionally, the role supports the Inquiry-to-Order (ITO) phase by partnering with sales and commercial teams to develop service proposals. The role has moderate autonomy, requiring high levels of operational judgment

Job Description

What you'll do;
  • Serve as a liaison between internal and external stakeholders for the assigned subregion. In this role, you will support Controls Solutions and Services clients, manage customer relationships, and contribute to the overall CSS business strategy for the MEIA region.
  • Build and maintain strong customer relationships, serving as the single point of contact and managing all communications for the assigned subregion.
  • Own the P&L for the subregion, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance.
  • Develop and own the site-level customer communication plan, and coordinate regularly with GE Vernova and the customer to propose change orders that deliver added value.
  • Support the development of service proposals by providing estimates for labor, schedule, proposal language, subcontractor scope, tooling, logistics, and conducting risk assessments.
  • Provide leadership and structure for project delivery planning, guiding Fulfillment Managers on project planning, risk identification, mitigation strategies, and contingency planning.
  • Ownership of contract leadership ensuring all project deliverables are met while fully understanding the T&Cs and contract requirements.
  • Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, and subcontractors.
  • Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters.
  • Provide subject matter expertise (SME) on controls retrofit projects and post-sales.

What you'll bring (Basic Qualifications);
  • Bachelor's degree in engineering from an accredited university.
  • Minimum of 10 years of experience with GEV control product systems (Mark VI, Mark VIe, EX2100/ EX2100e etc.) in commercial, services, engineering, and/or project management.
  • Ability and willingness to travel domestically and internationally, as needed.

What will make you stand out;
  • Ability to develop influential customer relationships.
  • Master's degree from an accredited university
  • Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established Services management skills.
  • 5 years of experience in the OT Cyber Security industry, Mark VIe field Services or OTR engineering
  • High proficiency with computer tools (MS Office suite)
  • Experience in SAP

Additional Information

Relocation Assistance Provided: No
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Senior Customer Service Management Staff Manager

Abu Dhabi, Abu Dhabi GE Vernova

Posted 6 days ago

Job Viewed

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Job Description

Job Description Summary
The Senior Customer Services Manager provides expertise in sustained customer success and growth of controls retrofit projects and post-sales lifecycle management including technical support agreement, training, professional services, renewals, outcome attainment, retention, expansion, and customer advocacy across the Gulf, Turkey, Pakistan, and India subregion. This role is responsible for managing P&L and customer satisfaction within the assigned subregion by managing customer obligations, overseeing fixed-price and time-and-materials program management, and service agreements. The Senior Customer Services Manager will collaborate closely with teams across Customer, fulfillment Manager, field services, cross functional team, and operations with a forward-thinking approach aligned to GE Vernova's SQDC priorities and Lean principles for maximum impact. Additionally, the role supports the Inquiry-to-Order (ITO) phase by partnering with sales and commercial teams to develop service proposals. The role has moderate autonomy, requiring high levels of operational judgment
Job Description
What you'll do;
  • Serve as a liaison between internal and external stakeholders for the assigned subregion. In this role, you will support Controls Solutions and Services clients, manage customer relationships, and contribute to the overall CSS business strategy for the MEIA region.
  • Build and maintain strong customer relationships, serving as the single point of contact and managing all communications for the assigned subregion.
  • Own the P&L for the subregion, identifying growth opportunities and driving revenue, margin, billing, and cash collection performance.
  • Develop and own the site-level customer communication plan, and coordinate regularly with GE Vernova and the customer to propose change orders that deliver added value.
  • Support the development of service proposals by providing estimates for labor, schedule, proposal language, subcontractor scope, tooling, logistics, and conducting risk assessments.
  • Provide leadership and structure for project delivery planning, guiding Fulfillment Managers on project planning, risk identification, mitigation strategies, and contingency planning.
  • Ownership of contract leadership ensuring all project deliverables are met while fully understanding the T&Cs and contract requirements.
  • Be responsible for leading and coaching multi-disciplinary, multi-cultural teams consisting of GEV personnel, contingent workers, craft labor, and subcontractors.
  • Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial, execution, technical, and compliance matters.
  • Provide subject matter expertise (SME) on controls retrofit projects and post-sales.
What you'll bring (Basic Qualifications);
  • Bachelor's degree in engineering from an accredited university.
  • Minimum of 10 years of experience with GEV control product systems (Mark VI, Mark VIe, EX2100/ EX2100e etc.) in commercial, services, engineering, and/or project management.
  • Ability and willingness to travel domestically and internationally, as needed.
What will make you stand out;
  • Ability to develop influential customer relationships.
  • Master's degree from an accredited university
  • Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established Services management skills.
  • 5 years of experience in the OT Cyber Security industry, Mark VIe field Services or OTR engineering
  • High proficiency with computer tools (MS Office suite)
  • Experience in SAP
Additional Information
Relocation Assistance Provided: No
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This advertiser has chosen not to accept applicants from your region.

Service Management Engineer

Abu Dhabi, Abu Dhabi beBeeEngineering

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Job Description

Job Overview

Senior Engineer - Service Management

We are seeking a skilled and experienced Senior Engineer to join our team. As a Senior Engineer, you will be responsible for enhancing the monitoring of business-critical applications and aligning with enterprise standards and policies.

You will serve as a subject matter expert to increase tool adoption, define procedures, govern monitoring processes, and conduct training for organizational development and adoption.


Key Responsibilities
  • Enhance monitoring of business-critical applications
  • Align with enterprise standards and policies
  • Serve as subject matter expert for tool adoption and procedure definition

Requirements Technical Skills
  • APM Tools – AppDynamics, Splunk
  • Certifications (preferred)
    • AppDynamics Certified Associate Administrator
    • ServiceNow certified
Behavioral Skills
  • Independent and self-driven
  • Ability to make decisions and drive changes
  • Excellent communication skills

Benefits

This role offers a range of benefits, including:

  • Opportunity to work with leading technology solutions
  • Chance to develop skills and expertise in APM and monitoring technologies
  • Flexible working arrangements

About Us

We are a leading financial institution committed to innovation and excellence. Our team is passionate about delivering exceptional results and making a positive impact on our customers and communities.

This advertiser has chosen not to accept applicants from your region.

Course: IT Service Management

Dubai, Dubai Europeanqualitytc

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Job Description

INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.


WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.


PROGRAMME OBJECTIVES

  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
  • To understand the terminology and characteristics of good practice in ITIL.
  • To prepare delegates to apply the knowledge in the workplace.
  • To provide the foundation for further study.


PROGRAMME OUTLINE
DAY 1

  • Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Demand Management

DAY 2

  • Service Design
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management

DAY 3

  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
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Course: IT Service Management

Dubai, Dubai Europeanqualitytc

Posted today

Job Viewed

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Job Description

INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.

PROGRAMME OBJECTIVES

  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
  • To understand the terminology and characteristics of good practice in ITIL.
  • To prepare delegates to apply the knowledge in the workplace.
  • To provide the foundation for further study.

PROGRAMME OUTLINE
DAY 1

  • Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Demand Management

DAY 2

  • Service Design
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management

DAY 3

  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
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Breakfast Service Management Role

Dubai, Dubai beBeeHospitality

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Job Description

**Job Title:** Breakfast Service Manager

Job Description:

We are seeking a skilled Breakfast Service Manager to spearhead our restaurant operations and provide exceptional customer service. As a key member of our team, you will be responsible for leading the day-to-day activities of the breakfast service, ensuring seamless execution of our culinary offerings.

As Breakfast Service Manager, you will have the opportunity to make a lasting impact on our guests' experiences by maintaining high standards of quality, presentation, and attentiveness. Your leadership skills, combined with your passion for delivering exceptional service, will inspire and motivate our team members to achieve outstanding results.

Required Skills and Qualifications:
  • Leadership skills: Proven ability to lead and manage teams in a fast-paced environment, promoting teamwork and collaboration.
  • Customer service expertise: Excellent communication and interpersonal skills, with a focus on providing exceptional guest experiences.
  • Culinary knowledge: In-depth understanding of food preparation, presentation, and service standards, as well as familiarity with menu planning and inventory management.
  • Problem-solving skills: Ability to effectively handle conflicts, prioritize tasks, and implement solutions in a timely manner.
  • Linguistic proficiency: Strong English language skills, with an emphasis on clear and concise communication.
Benefits:
  • Competitive salary package
  • World-class development opportunities
  • Complimentary stays at partner hotels
  • 50% discount at hotel restaurants and bars
  • Meals on duty
  • Private medical insurance
  • Life insurance
  • Annual flight allowance
  • Company accommodation
  • Company transportation to and from work
  • Uniform provided with complimentary laundry
  • Service charge
Others:

As a Breakfast Service Manager, you will have the opportunity to contribute to our team's success by implementing innovative ideas, sharing best practices, and supporting colleagues in achieving their goals. We offer a dynamic work environment, emphasizing collaboration, creativity, and continuous learning.

This advertiser has chosen not to accept applicants from your region.

IT Service Management Specialist

Dubai, Dubai beBeeService

Posted today

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Job Description

IT Service Management Career Opportunity

The world is becoming increasingly reliant on IT services to drive business success. Organisations expect their IT services to be efficient, effective and adaptable to meet changing business needs.

ITIL (IT Infrastructure Library) Service Management best practice has become a global standard for service management excellence. It's widely adopted across all sectors and offers a framework for understanding business priorities, identifying key IT investments and establishing control over the IT infrastructure.

Our IT Service Management programme is designed for staff at all levels. There are no prerequisites, but awareness of IT issues and technologies will enhance your understanding.

Delegates will receive a broad introduction to the topics covered in ITIL V3, which can be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.

  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
  • To understand the terminology and characteristics of good practice in ITIL.
  • To prepare delegates to apply knowledge in the workplace.
  • To provide a foundation for further study.
Programme Overview

The three-day programme will cover:

  • Day 1: Introductions, Introduction to IT Service Management as a Practice, The Service Lifecycle and Basic Concepts, Demand Management.
  • Day 2: Service Design, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management.
  • Day 3: Service Transition, Change Management, Service Asset & Configuration Management.

By the end of the programme, you'll have gained a comprehensive understanding of ITIL and its application in real-world scenarios. This will equip you with the skills and knowledge needed to excel in your career and contribute to the success of your organisation.

This advertiser has chosen not to accept applicants from your region.
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IT Service Management Specialist

Dubai, Dubai beBeeManagement

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Job Description

Job Title: IT Service Management Specialist

We are seeking a skilled IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for understanding business priorities and identifying where IT investment should be made.

You will assess the correct approach to establishing appropriate control over the IT infrastructure and services that underpin its success. This role is ideal for those who have an awareness of IT issues and technologies.

The IT Service Management programme aims at all levels of staff, with no prerequisites required. However, an understanding of IT issues and technologies will help with the understanding of this role.

Responsibilities:
  • Gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
  • Understand the terminology and characteristics of good practice in ITIL.
  • Apply knowledge in the workplace.
  • Develop the foundation for further study.
Programme Outline: DAY 1:
  • Introductions.
  • Introduction to IT Service Management as a Practice.
  • The Service Lifecycle and Basic Concepts.
  • Demand Management.
DAY 2:
  • Service Design.
  • Capacity Management.
  • Availability Management.
  • IT Service Continuity Management.
  • Information Security Management.
DAY 3:
  • Service Transition.
  • Change Management.
  • Service Asset & Configuration Management.
This advertiser has chosen not to accept applicants from your region.

IT Service Management Specialist

Dubai, Dubai beBeeItsmanagement

Posted today

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Job Description

Job Opportunity

We are seeking an IT Service Management (ITSM) expert to lead pre-sales and solution development for our managed services.

This advertiser has chosen not to accept applicants from your region.

Senior IT Service Management Consultant

Dubai, Dubai beBeeit

Posted today

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Job Description

Job Title:

IT Service Management Consultant

An IT Service Management consultant will be responsible for leading client engagements focused on transforming and managing IT operations.

This advertiser has chosen not to accept applicants from your region.
 

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