1 011 Service Managers jobs in the United Arab Emirates

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

We are seeking a seasoned professional to join our dynamic team. As a Client Relations Specialist, you will be responsible for building and maintaining strong relationships with clients, developing and executing marketing strategies, and driving growth through tailored solutions.

• Build and maintain strong client relationships, serving as the primary point of contact.
• Develop and execute digital marketing strategies (Branding, Web design and development, SEO, SMM, Media buying) to achieve client goals and objectives.
• Collaborate with internal teams specializing in branding, web design & development, SEO, SMM, and media buying to execute campaigns effectively.
• Monitor project performance and provide clients with regular updates and insights.
• Ensure client satisfaction and retention through exceptional service delivery.

• 2–4 years of hands-on experience in account management, preferably in a digital marketing agency.
• In-depth knowledge of digital marketing strategies and tactics.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide actionable insights to clients.
• Exceptional organizational and time management skills.
• Results-oriented and able to work in a collaborative team environment.

Job Role: Client Service Officer

As a Client Relations professional, you will be the face of our organization, responsible for creating a positive first impression.

Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.

You will also be responsible for maintaining a welcoming and organized environment.

Key Responsibilities:

The Client Relations Executive is the primary point of contact for potential and existing clients, responsible for managing inbound inquiries, qualifying prospects, and ensuring accurate information dissemination about our services. Collaborating closely with legal, compliance, and business development teams, this role supports clients throughout the onboarding process, fostering a valued and well-served experience.

Professionalism, responsiveness, and attention to detail are paramount in shaping the client's first impression of our organization. This individual will serve as the front-office representative, handling initial client inquiries, providing basic information about services, and escalating matters when necessary.

• Initial client interactions via phone, email, in-person, and online communication channels
• Guiding clients through the onboarding process, ensuring compliance with internal procedures
• Qualifying and assessing potential clients before passing them to the business development team
• Maintaining and updating client records in CRM systems
• Ensuring smooth communication and coordination between clients and internal teams

• 3-5 years of experience in a client-facing or sales support role, preferably in corporate services or consulting
• Native-level English proficiency (written and spoken)
• Bachelor's degree in Law, Business Administration, International Relations, or a closely related discipline
• Excellent interpersonal and communication skills, along with a polished, professional presence
• Strong organizational skills and ability to manage multiple client requests simultaneously

• Competitive base salary with performance-based incentives
• Structured training in corporate services, compliance, and international business
• Clear career progression opportunities within our global organization
• International exposure through working with clients across various regions

Join to apply for the Client Relations Specialist role at XM .

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company's legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Azeri speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Valid work permit required.

• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let's Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

Please visit our website to submit your online application for this position.

All applications will be treated with strict confidentiality

• Associate

• Full-time

• Sales, Business Development, and Public Relations
• Industries: Financial Services and Technology, Information and Media

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Talent Acquisition Executive at DAMAC Properties | HRM | CHRP | CIPD

At DAMAC Hotels & Resorts, we create a unique living experience for our guests to be able to experience our proposition "There's no place like Maison". As Damacians, our employees are empowered to create special memories for our guests by keeping a sharp eye out, capturing every opportunity and moment where we can connect, understand, add value, and create memories for them.

The purpose of this job is to increase the existing customer base for the company and the primary focus is to locate and qualify new prospects. To grow new accounts and manage existing accounts by generating interest in the company's services and products.

• Build and maintain profitable relationships with key customers across Damac Masion's projects.
• Promote and expand the rental managed scheme business by updating new and existing customers on the latest offers in order to increase sales.
• Negotiate and handle customer complaints to resolve the same in line with company's policies in an efficient manner.
• Coordinate with different departments such as reservations, operations and finance to meet owner's expectations.
• Review customer accounts and transactions while resolving issues.
• Escalate unresolved issues to the appropriate internal channel.
• Follow up with the customer, verify if the solution was effective, and note customer suggestions for potential improvement.

• At least 1 year of work experience preferably in CRM (Real Estate/Developer).
• Excellent organizational skills and the ability to handle multiple priorities simultaneously.
• Strong communication abilities, including advanced presentation skills (verbal and written).
• Proficient in Excel, Word, and PowerPoint.
• Bachelor degree in Business Administration, Sales & Marketing preferred with Dubai experience (Preference).
• Valid UAE driving license / Vehicle (optional).
• Adhere to Rental Pool / CRM mission statement and to promote them to team members on a constant basis, always leading by example.

• Associate

• Full-time

• Sales and Customer Service

• Hospitality

Dubai, United Arab Emirates | Posted on 16/07/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients andprofessional partners
  
• Monitoring and updating the CRM system regularly when managing aportfolio of work
  
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
  
• Responding to all partners' and clients' emails and queries on a range ofscenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA's reputationand integrity is maintained
  
• Fostering long-lasting business relationships with clients and professionalpartners
  
• Handling complaints and finding optimal solutions to ensure clients' happinessand retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience isadvantageous
  

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

Join to apply for the Client Relations Officer role at International Free Zone Authority | IFZA .

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
• Issuing quotes and providing license-related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
• Responding to all partners' and clients' emails and queries on a range of scenarios faced by licensees
• Delivering exceptional levels of customer service, ensuring IFZA's reputation and integrity is maintained
• Fostering long-lasting business relationships with clients and professional partners
• Handling complaints and finding optimal solutions to ensure clients' happiness and retention
• Operating closely with sales, finance, and renewals departments
• Performing other job-related duties as assigned by Management

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
• Strong attention to details
• Customer Service and Client Relationship Management experience is advantageous

• 24 working days as annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Bonus scheme (in relevant departments)
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Government Administration

Shiro Estate is a leading real estate agency based in Dubai, committed to redefining the property experience through professionalism, innovation, and a client-first approach. As we continue to expand, we are seeking a skilled and motivated Client Relations Associate to join our team and contribute to building strong client relationships and supporting the sales process.

The Client Relations Associate is responsible for initiating and maintaining communication with potential and existing clients to generate interest in Shiro Estate's real estate offerings. This role involves making outbound calls, handling inquiries, scheduling site visits, and supporting the sales team by nurturing leads and ensuring a high level of client satisfaction. The goal is to build strong client relationships, drive engagement, and contribute to the overall sales pipeline and business growth.

• Make outbound calls to potential clients from a provided database and respond promptly to inbound inquiries.


• Qualify leads based on client requirements, budget, property interests, and readiness to buy.


• Maintain accurate records of calls, client information, and lead status in the CRM system.

• Schedule property viewings and meetings for the sales team.


• Coordinate with the sales team to ensure smooth appointment handling.


• Provide information about properties, holiday homes, rental options, and management services.

• Build rapport and maintain regular follow-ups with potential and existing clients.


• Address client queries and concerns professionally to enhance satisfaction.


• Promotes company services, campaigns, and offers in alignment with marketing initiatives.

• Collaborate with sales and marketing teams to align on client needs and priorities.


• Share relevant client feedback to help improve service and offerings.

• Prepare daily, weekly, and monthly reports on lead generation, appointments scheduled, and client interactions.


• Achieve assigned targets and contribute to the overall sales goals of the team.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred); diploma/certification in customer service, sales, or real estate is a plus


• 1–3 years of experience in tele-calling, client servicing, or customer support; real estate industry experience is an advantage


• Familiarity with CRM software, call tracking systems, and basic knowledge of real estate markets and sales cycles


• Excellent verbal and written communication skills in English (Arabic is a plus)


• Strong interpersonal, organizational, and time management skills


• Confident, persuasive, and customer-focused with the ability to handle multiple calls and follow-ups


• Proficient in MS Office and basic data entry tools


• Proactive attitude; capable of working independently and in a team environment

• Competitive salary and benefits.


• Collaborative, dynamic team environment.


• Exciting work on innovative real estate tech platforms.


• Opportunities for professional growth and skill development.

Ready to join a company that's redefining real estate? Apply now and be part of Shiro's Estate pioneering journey