706 Service Operations jobs in the United Arab Emirates

We are seeking a highly skilled Service Manager to lead our service department and oversee all daily operations.

The ideal candidate will have strong leadership, planning, and analytical skills, as well as excellent customer handling and technical background.

The role involves:

• Leading the service team and ensuring high-quality repairs and services are delivered.
• Monitoring workshop efficiency and technician productivity.
• Tracking KPIs and implementing improvement initiatives.
• Handling customer complaints and resolving escalated issues.

The successful candidate will have:

• At least 10 years of experience in service department management.
• A proven track record of improving workshop efficiency and customer satisfaction.

This is an excellent opportunity for a seasoned professional to take on a new challenge and make a real impact in our organization.

The role of a Service Operations Manager involves overseeing daily operations, ensuring smooth delivery and high customer satisfaction. This position requires managing a team of staff, coordinating schedules and implementing quality control measures to enhance the overall service experience.

1. Supervise and support a team of drivers, ensuring punctuality, proper grooming and adherence to service protocols.
2. Conduct regular briefings and provide ongoing training to maintain high standards of service excellence.
3. Manage scheduling, attendance and performance of staff to ensure optimal service delivery.
4. Coordinate daily schedules and routes for drivers to maximize efficiency and customer satisfaction.
5. Monitor fleet operations, ensuring vehicles are maintained, clean and properly equipped for service.
6. Ensure compliance with all local laws and regulations related to limousine services.
7. Address customer inquiries, complaints and feedback in a professional and timely manner to ensure satisfaction.
8. Oversee the handling of VIP clients and special requests, ensuring personalized and exceptional service.
9. Implement and monitor quality control measures, including regular vehicle inspections and service audits.
10. Develop and maintain standard operating procedures (SOPs) to enhance service consistency and quality.
11. Maintain accurate records of vehicle maintenance, service schedules, driver performance and customer feedback.
12. Prepare regular operational reports for management review, highlighting key performance indicators and areas for improvement.
13. Ensure that all safety protocols are followed by staff, including adherence to road safety laws and company policies.
14. Conduct regular safety training and drills to promote a safe working environment.
15. Assist in managing the operational budget, controlling expenses related to fuel, maintenance and staffing.
16. Identify and implement cost-saving measures without compromising service quality.

• Bachelor's degree in Business Administration, Transportation or Hospitality.
• Minimum 3-5 years of experience in an operational or supervisory role within the transportation industry.
• Strong leadership and team management skills, with experience in training and development.
• Excellent communication and customer service skills, with a focus on problem-solving and conflict resolution.
• Proficiency in using fleet management software, Microsoft Office Suite and other relevant applications.
• Valid UAE driving license and knowledge of local routes and traffic regulations.

The Service Coordinator role involves overseeing the administration of service-related tasks, ensuring seamless communication with customers and technicians alike.

Key responsibilities include receiving and processing service calls from various locations, creating service orders in an ERP system, and maintaining accurate status updates.

• Collaborate daily with the Service Manager to report received service calls and schedule technician resources effectively.
• Update service order details in the ERP system and prepare quotations for necessary parts or service charges.
• Enter signed AMC contracts into the ERP system and update related fields as necessary.

Additional responsibilities include generating monthly reports on AMC contracts due for expiration and providing technical support to technicians.

This role requires excellent organizational and communication skills, as well as the ability to work effectively in a team environment.

1. High school diploma or equivalent required; Bachelor's degree preferred.
2. Excellent communication and organizational skills.
3. Ability to work independently and as part of a team.
4. Proficient in Microsoft Office Suite and/or Google Workspace.
5. Familiarity with ERP systems and technical literature a plus.

A competitive salary and benefits package awaits successful candidates. Enjoy a dynamic work environment with opportunities for growth and development.

Join a team committed to excellence and customer satisfaction. We look forward to hearing from you!

We are seeking a seasoned Service Operations Manager to oversee the lifecycle of operational platforms and tools.

Responsibilities include:

• Evaluating, implementing, maintaining, and retiring operational platforms and tools.
• Ensuring alignment with business needs and scalability for future growth.
• Developing and executing a strategy for continuous evolution of tools and platforms.
• Collaborating with stakeholders to identify requirements for operational platforms and tools.
• Aligning platform strategies with organizational objectives through close work with IT, operations, and business units.

Requirements:

• Bachelor's degree in information technology, Business Administration, Operations Management, or a related field.
• 6 to 8 years of experience managing operational platforms and tools, with at least 2 years in a leadership role.
• Experience in managing cross-functional projects involving operational technologies.
• Strong communication and interpersonal skills for managing diverse stakeholders.
• Knowledge of data analytics and reporting tools (e.g., Power BI, Tableau).
• Familiarity with cybersecurity practices related to operational technologies.

Benefits:

• Opportunity to join a dynamic team focused on creating great moments and spreading happiness.
• Work in a friendly environment where everyone shares positive vibes and is excited about our future.
• Collaborate with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Other opportunities await in this role.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries: Retail

We are seeking a detail-oriented professional to manage daily operations in a fast-paced, luxury-focused environment.

• Coordinate activities across all service areas to ensure efficiency and quality standards.
• Oversee scheduling and staff allocation to optimize productivity.
• Monitor the availability of tools, materials, and inventory required for various services.

• Act as the first point of contact for customer inquiries and ensure seamless service delivery.
• Handle customer complaints or concerns with professionalism and provide swift resolutions.
• Maintain a strong focus on customer satisfaction, ensuring all services meet luxury standards.

• Manage appointments, bookings, and invoicing processes.
• Accurately record customer preferences, service history, and transactions.
• Prepare operational reports for management.

• Ensure all services meet company standards through regular checks.
• Coordinate with technicians and service providers to resolve quality issues.
• Implement customer feedback to enhance service quality.

• Support team training to uphold customer service and technical expertise standards.
• Promote a collaborative work environment.
• Serve as a liaison between management and operational staff.

Job Title: Service Operations Manager

We are seeking a skilled and experienced professional to manage the day-to-day operations of our organization. The successful candidate will be responsible for overseeing branch operations, reviewing control procedures, sales, business acquisition, service delivery management, and staff supervision.

• Cash Management within Limits:
• Daily Transaction Approval and Remittance Processing:
• Cash Vault Management:
• Clearing Transactions Balancing and Reconciliation:
• Teller Transaction Error Review and Approval:
• Process Documentation and System Input Reports Review:
• Customer Transaction Compliance with Policies:
• Signing on Behalf of the Organization:
• Operational Process Control and Supervision:
• Surprise Cash Vault Checks and Exceptions Reporting:
• Process Improvement Facilitation:
• Customer Interaction for Sales and Services:
• Sales Performance Monitoring and Planning:
• New Business Generation through Marketing and Branch Contacts:
• Staff Coaching and Sales Productivity Improvement:
• Branch Service Standards Monitoring:
• Customer Retention through Complaint Resolution and Feedback:
• SLA Management with Internal and External Customers:
• Queue Time and Customer Traffic Management:
• Staff Morale and Relationships Maintenance:
• Staff Training and Counseling:

• Products and Services Knowledge:
• Branch Operations and Back-Office Functions Knowledge:
• Policies and Systems Knowledge:
• Central Bank Regulations Knowledge:
• Computer Literacy:
• Excellent Communication and Presentation Skills:

This role offers a competitive salary package and opportunities for professional growth and development.

We are a dynamic organization dedicated to providing excellent customer service and building strong relationships with our customers.

Job Description

• Dedicate to elevating customer service experience and fostering a culture of engagement, driving organic growth.
• Take ownership of customer issues, ensuring they are resolved efficiently and effectively.
• Establish a clear vision, develop strategies aligned with that mission and oversee their deployment.
• Design and implement efficient service procedures, policies and standards.
• Maintain accurate records of customer interactions and service actions.
• Analyze statistics, compile reports to inform data-driven decisions.
• Lead the development of customer service agents, create an environment where they can excel through support and empowerment.
• Stay up-to-date with industry developments, apply best practices to areas of improvement.
• Effectively manage resources, optimize asset utilization to achieve qualitative and quantitative targets.

Key Responsibilities:

• Oversee daily operations in the service department, ensuring high-quality repairs and services are delivered.
• Monitor workshop efficiency, technician productivity and track KPIs.
• Implement improvement initiatives, handle customer complaints and resolve escalated issues.

Requirements:

• 10+ years of management experience in service departments.
• Strong leadership, planning, analytical skills.
• Excellent customer handling, technical background.

We are seeking a Field Service Manager to oversee and optimize our field service operations, ensuring high-quality service delivery and customer satisfaction.

This role will focus on expanding our field service population in line with business growth and lead a team of field service engineers.

The successful candidate will report directly to the Local Service Unit Manager and work closely with various departments to drive operational excellence.

Key Responsibilities:

• Oversee and optimize field service operations to ensure high-quality service delivery and customer satisfaction.
• Lead a team of field service engineers to execute service projects with safety and quality.
• Participate in critical project reviews and ensure project costs are within limits.
• Measure team KPIs and report monthly, taking necessary measures to focus on underperforming areas.
• Provide updates to the service management team on project statuses.

Requirements:

• A bachelor's degree in electrical or mechanical engineering is preferred.
• Minimum 5 years of experience in leading large teams, strong leadership and team management skills.
• Strong customer focus and result-oriented mindset.
• Excellent analytical and problem-solving abilities, strong communication and interpersonal skills.
• Ability to work in a fast-paced dynamic environment and independently.

Benefits:

• Opportunity to work in a global technology leader in electrification.
• Chance to power a sustainable energy future through innovative technologies.
• Collaborative and dynamic work environment.

About Us:

Our company is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core.

Key Responsibilities :

• Manage and schedule service contract execution.
• Coordinate site resources and plan manpower requirements.
• Schedule Field Service technicians, third-party contractors, and authorized service partners.
• Support project timelines for internal stakeholders.
• Ensure necessary parts are available for site visits.
• Communicate effectively with customers and partners throughout the scheduling process.
• Provide flexibility to support all Gulf time zones.
• Check and enhance Work Orders in bridge Field Services or other systems.
• Prioritize interventions in the backlog based on customer type, contract SLAs, and resource availability.
• Assign work orders for the next three months, balancing customer needs with material delivery and FSR availability.
• Optimize scheduling to enhance profitability.
• Monitor intervention execution and reschedule or cancel as needed.
• Maintain Work Order data quality, including billable information and planner deviations.
• Complete work orders for non-connected external technicians (time entries, deviations, site intervention reports).

Qualifications :

• IT/Engineering Degree ideally.
• Minimum Five years' experience in planning activities with a minimum of two years serving in a team.
• Ability to prioritize and manage tasks simultaneously.
• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in-service management software and tools.
• Flexibility to accommodate scheduling across multiple time zones.
• Previous experience in service planning or a related field is preferred.
• Ability to build relationships and teams and maintain useful interaction with all involved parties.

Benefits :

• €36 billion global revenue.
• +13% organic growth.
• Employees in + countries.
• #1 on the Global World's most sustainable corporations.

Others :

At our company, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. We celebrate diversity and inclusion, and our values encourage everyone to be their authentic selves at work.