167 Service Personnel jobs in the United Arab Emirates

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

A Guest Service Representative (Arabic & English Speaking) is an essential part of a hospitality team, primarily responsible for ensuring guests have an exceptional experience. This bilingual role requires fluency in both Arabic and English to cater to a diverse clientele, offering personalized service and addressing their needs effectively. As the first point of contact, the representative must display professionalism and friendliness, maintaining a welcoming environment for all guests. The role involves managing reservations, addressing inquiries, and solving any issues promptly. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a deep understanding of providing high-quality customer service. Working in a dynamic and fast-paced environment, the Guest Service Representative will collaborate with various departments to ensure all guests have a memorable stay.

A Guest Service Representative (Arabic & English Speaking) is an essential part of a hospitality team, primarily responsible for ensuring guests have an exceptional experience. This bilingual role requires fluency in both Arabic and English to cater to a diverse clientele, offering personalized service and addressing their needs effectively. As the first point of contact, the representative must display professionalism and friendliness, maintaining a welcoming environment for all guests. The role involves managing reservations, addressing inquiries, and solving any issues promptly. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a deep understanding of providing high-quality customer service. Working in a dynamic and fast-paced environment, the Guest Service Representative will collaborate with various departments to ensure all guests have a memorable stay.

• Greet guests warmly and provide friendly customer service throughout their stay.
• Communicate effectively in both Arabic and English to assist diverse guests.
• Manage hotel reservations, check-ins, and check-outs efficiently and accurately.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Collaborate with housekeeping and maintenance to fulfill guest requests promptly.
• Offer information about available services, facilities, and nearby attractions.
• Promote hotel amenities and upsell additional services when appropriate.
• Maintain accurate guest records and document all interactions in the system.
• Provide feedback to management on guest experiences and improvement areas.
• Assist in emergency situations, ensuring guest safety and comfort.
• Ensure the reception area is tidy and stocked with necessary materials.
• Monitor guest satisfaction scores and implement strategies for improvement.

• Fluent in Arabic and English, with excellent verbal and written skills.
• Prior experience in customer service or hospitality roles is preferred.
• Strong organizational skills with the ability to multitask efficiently.
• Exceptional interpersonal skills to connect with guests from various backgrounds.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient with hotel management software and standard office programs.
• Available to work flexible hours, including weekends and holidays.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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• Position Title: Client Service Representative
• Job Location: Dubai
• Training Location: Dubai
• Training Duration: 4-8 weeks
• Competitive Salary Package, Incentives, and Rewards.

Job Description:

• Client Interfacing Role (not a back-office work)
• Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.
• Collaborate with diverse departments and business units to optimize operational efficiency.
• Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.
• Active participation in the client retention program.

Job Specification:

• +2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).
• Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.
• Advanced proficiency in English verbal and written communication with a refined accent.
• Capability to deal with high-profile clients with poise and professionalism.
• Proficient in handling clients' complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.
• Smart and professional looking with a confident personality.
• Demonstrate positive attitude with high energy level.
• Capable and adaptable with technology.
• In good physical and health condition.

• Seniority levelEntry level

• Employment typeFull-time

• Job functionCustomer Service
• IndustriesConsumer Services and Hospitality

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Dubai, Dubai, United Arab Emirates 18 hours ago

Dubai, Dubai, United Arab Emirates 12 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We’re looking for energetic and client focused Client Service Representative to provide client support for a US-based company. If you’re passionate about helping people and delivering exceptional service, this is your opportunity to grow with us in Dubai.
Requirements:
1–2 years of experience in customer service or client support
Strong English communication skills (spoken and written)
Experience supporting US clients is a strong advantage
Must be based in the UAE
Immediate joiners preferred
Tagalog Speaker Preferred

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.

A Guest Service Repres entative (Arabic & English Speaking) is an essential part of a hospitality team, primarily responsible for ensuring guests have an exceptional experience. This bilingual role requires fluency in both Arabic and English to cater to a diverse clientele, offering personalized service and addressing their needs effectively. As the first point of contact, the representative must display professionalism and friendliness, maintaining a welcoming environment for all guests. The role involves managing reservations, addressing inquiries, and solving any issues promptly. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a deep understanding of providing high-quality customer service. Working in a dynamic and fast-paced environment, the Guest Service Representative will collaborate with various departments to ensure all guests have a memorable stay.

A Guest Service Repres entative (Arabic & English Speaking) is an essential part of a hospitality team, primarily responsible for ensuring guests have an exceptional experience. This bilingual role requires fluency in both Arabic and English to cater to a diverse clientele, offering personalized service and addressing their needs effectively. As the first point of contact, the representative must display professionalism and friendliness, maintaining a welcoming environment for all guests. The role involves managing reservations, addressing inquiries, and solving any issues promptly. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a deep understanding of providing high-quality customer service. Working in a dynamic and fast-paced environment, the Guest Service Representative will collaborate with various departments to ensure all guests have a memorable stay.

• Greet guests warmly and provide friendly customer service throughout their stay.
• Communicate effectively in both Arabic and English to assist diverse guests.
• Manage hotel reservations, check-ins, and check-outs efficiently and accurately.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Collaborate with housekeeping and maintenance to fulfill guest requests promptly.
• Offer information about available services, facilities, and nearby attractions.
• Promote hotel amenities and upsell additional services when appropriate.
• Maintain accurate guest records and document all interactions in the system.
• Provide feedback to management on guest experiences and improvement areas.
• Assist in emergency situations, ensuring guest safety and comfort.
• Ensure the reception area is tidy and stocked with necessary materials.
• Monitor guest satisfaction scores and implement strategies for improvement.

• Fluent in Arabic and English, with excellent verbal and written skills.
• Prior experience in customer service or hospitality roles is preferred.
• Strong organizational skills with the ability to multitask efficiently.
• Exceptional interpersonal skills to connect with guests from various backgrounds.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient with hotel management software and standard office programs.
• Available to work flexible hours, including weekends and holidays.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Job Title: Telephone Operator

The telephone operator plays a vital role in providing exceptional customer service to our guests.

• They are responsible for handling guest requests professionally and promptly.

Our ideal candidate will be warm, helpful, and informative when interacting with guests over the phone.

Key Responsibilities:

• Provide world-class customer service by answering and directing calls efficiently.
• Handle guest requests accurately and in a timely manner.
• Contribute to creating an excellent experience for all guests by anticipating their needs and exceeding expectations.

Our ideal candidate will have:

• A proven track record of providing exceptional customer service in a similar role.
• Proficiency in Microsoft Office Suite and a basic understanding of call center operations.
• Fluency in English and the local language.
• Strong interpersonal and communication skills.
• Problem-solving skills with a positive attitude.

We offer a dynamic and supportive work environment that fosters growth and development.

Our team members enjoy a range of benefits including:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• Supportive and inclusive team culture.

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Customer Service

Industries: Hospitality, Travel Arrangements, Food and Beverage Services

This job posting is active and available.