1 863 Service Quality jobs in the United Arab Emirates

The Quality Control Manager is responsible for ensuring customer satisfaction, legal compliance, and consistent delivery of high-quality services.

This role oversees and upholds the highest standards of food safety, hygiene, and product quality in restaurant operations.

• Develop effective quality control processes based on customer needs
• Create and review specifications for food products and procedures
• Establish and ensure supplier compliance with quality standards for raw materials
• Monitor adherence to health, safety, and hygiene protocols in line with legal requirements
• Supervise inspectors, technicians, and operational staff to ensure quality benchmarks are met
• Oversee product development to detect deviations from quality standards
• Inspect final products and approve or reject based on compliance
• Maintain accurate documentation and carry out statistical quality analysis
• Assess service satisfaction and gather customer feedback to make improvements
• Submit detailed reports to management on quality performance and improvement areas
• Identify opportunities for process optimization and efficiency

• 1-3 years of experience in food handling, quality control, or restaurant operations
• Degree or diploma in Food Safety, Hospitality Management, or related field (preferred)
• Knowledge of food safety, hygiene, and restaurant compliance guidelines
• Experience supervising quality teams and implementing quality assurance systems
• Strong report writing and documentation skills
• Proficiency in Microsoft Office Suite and quality analysis tools
• Excellent communication, organizational, and leadership abilities
• Ability to manage time effectively and work well in a fast-paced environment

The role of a Quality Assurance Specialist is to evaluate and improve the quality of customer service interactions across various communication channels.

This involves conducting regular quality evaluations, monitoring and assessing agent performance, providing constructive feedback and coaching, developing and implementing quality assurance strategies, preparing detailed reports and analysis, collaborating with training teams, staying updated on industry best practices, and recommending process improvements.

To be successful in this role, you will need proven experience in a Quality Assurance or Quality Specialist role, preferably in a call center or customer service environment. You must also be fluent in Arabic and English, have strong attention to detail and excellent analytical skills, be able to assess and measure performance against established service standards, and be proficient in using quality monitoring tools and CRM software.

Key Responsibilities:

• Conduct regular quality evaluations on customer service interactions in Arabic and English.
• Monitor and assess agent performance in delivering consistent and high-quality service.
• Provide constructive feedback and coaching to improve agent performance.
• Develop and implement quality assurance strategies focusing on service standards, customer satisfaction, and agent compliance.
• Prepare detailed reports and analysis based on quality metrics to present to management.
• Collaborate with training teams to develop materials and provide ongoing training based on quality results.
• Stay updated on industry best practices and recommend process improvements.
• Work closely with management and team leaders to identify areas of improvement and develop corrective action plans.
• Handle customer complaints or escalations when necessary ensuring timely and effective resolution.

Quality Excellence Strategist

The Quality Manager position plays a pivotal role in upholding the highest service quality and operational standards. This includes ensuring every aspect of the hotel meets luxury standards.

• Compliance and Audits: Conduct internal audits and mystery guest assessments to evaluate compliance with Forbes, LQA, and industry standards.
• Training and Development: Champion a culture of continuous learning, offering opportunities that reinforce exceptional service and operational standards.
• Guest Experience Enhancement: Regularly review and analyze guest feedback to assess alignment with industry standards.
• Performance Metrics & Reporting: Monitor key performance indicators related to service quality, guest satisfaction, and operational efficiency.

Additional Tasks:

• Brand Integration: Ensure consistent branding reflects core values and identity.
• Operational Efficiency: Monitor and improve operational processes for enhanced efficiency.

Service Excellence Specialist

The successful candidate will join a prestigious team to drive service quality, operational excellence and alignment with national excellence frameworks such as the Global Star Rating System for Services.

Key Responsibilities:

• Drive continuous enhancement across eight main pillars of the system to elevate service standards.
• Contribute to the development and optimization of service delivery channels in compliance with the global star rating framework.
• Support the implementation of service excellence methodologies and track relevant Key Performance Indicators (KPIs).
• Evaluate the effectiveness and efficiency of service processes and procedures, recommending improvements to ensure alignment and simplification.

Qualifications & Skills:

• Bachelor's degree in Public Administration, Quality Management or Business Administration.
• Fluency in English is required.
• Experience in quality and service excellence within a government or public service context.
• Strong analytical, communication and reporting skills.

Requirements:

The ideal candidate should have:

• A bachelor's degree in a relevant field.
• Excellent written and verbal communication skills.
• Proven experience in quality and service excellence.

Working Hours:

This role involves working 40 hours per week, Monday to Friday, from 8am to 4pm.

Quality Assurance Specialist

This role involves evaluating, monitoring, and improving customer service quality across various communication channels. Fluency in both Arabic and English is essential.

• Conduct regular quality evaluations of customer interactions in Arabic and English.
• Monitor and assess agent performance for consistency and quality.
• Provide constructive feedback and coaching to agents.
• Develop and implement quality assurance strategies focusing on service standards, customer satisfaction, and compliance.
• Prepare reports and analysis based on quality metrics for management.
• Collaborate with training teams to develop materials and provide ongoing training based on quality results.
• Stay updated on industry best practices and recommend improvements.
• Work with management to identify areas for improvement and develop corrective plans.

• Proven experience in Quality Assurance or similar roles, preferably in call centers or customer service environments.
• Fluency in Arabic and English (spoken and written).
• Strong attention to detail and analytical skills.
• Ability to measure performance against service standards.
• Proficiency with quality monitoring tools and CRM software.
• Excellent interpersonal and communication skills, with the ability to provide clear feedback.
• Ability to work independently and in a team within a fast-paced environment.
• Familiarity with QA methodologies and customer experience best practices.

Are you passionate about enhancing service quality and driving operational excellence? This is an exceptional opportunity to join our team as a Service Quality Specialist in the Global Star Rating System.

The successful candidate will play a pivotal role in driving continuous enhancement across the eight main pillars of the system, elevating service standards, and ensuring alignment with national excellence frameworks.

Key Responsibilities :

• Align all government services projects with the key pillars of the Global Star Rating System for Services.
• Drive the enhancement of service delivery channels (website, smart application, and call center) in compliance with the global star rating framework.
• Support the implementation of self-assessment initiatives for government services through the Sheikh Khalifa Government Excellence Program.
• Contribute to the development and optimization of models and tools to measure customer and client satisfaction with ministry services.
• Participate in benchmarking studies with top-performing government entities to identify improvement areas, strengths, and weaknesses.
• Prepare, review, and submit award documentation and related reports as required.
• Monitor and report on performance, apply government excellence methodologies, and track relevant Key Performance Indicators (KPIs).
• Evaluate the effectiveness and efficiency of government service processes and procedures, recommending improvements to ensure alignment and simplification.
• Perform any additional tasks assigned by the direct supervisor.

Required Skills & Qualifications :

• Bachelor's degree in Public Administration, Quality Management, Business Administration, or a related field (Master's degree is a plus).
• Fluency in Arabic and English is required.
• Experience in quality and service excellence within a government or public service context.
• Solid understanding of the Global Star Rating System for Services and the Sheikh Khalifa Government Excellence Program.
• Strong analytical, communication, and reporting skills.
• Experience in self-assessment, benchmarking, and service performance evaluation.
• Proficiency in Microsoft Office and performance reporting tools.

Benefits

• Professional growth and development opportunities
• A collaborative and dynamic work environment
• Competitive compensation package

Other Requirements

• Ability to adapt to changing priorities and deadlines
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills

Quality:

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guestfacing areas.
• Conduct service audits mystery guest checklists and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports updating training logs and maintaining checklists

Food Safety:

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas facilities and equipment to ensure compliance with food safety standards.
• Daily monitoring food safety and hygiene practices among food handlers.
• Supervising cleaning sanitization and pest control systems for the Hotel.
• Assist with reporting:monthly food safety inspections and corrective actions implementation.
• Monitor and evaluate the effectiveness of food safety programs.
• Responsible for the updating of the food watch platform.

Other Duties:

• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Read and understand the hotels Ambassador Handbook and adhere to the hotels rules and regulations particularly the policies and procedures relating to Fire Hygiene Health and Safety.
• Maintain good working relationships with all colleagues.
• Comply with local legislation as required.
• Respond to any changes in the department as communicated by the needs of the hotel.
• Flexible in job duties to carry out any other reasonable duties and responsibilities within the jobs capabilities as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Attend training sessions and meetings as and when required.

Qualifications :

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for excellence.
• Proficiency in MS Office (Excel PowerPoint Word).
• Ability to handle confidential information with integrity.
• Positive attitude and willingness to learn in a dynamic environment.
• Graduate/ Post Graduate in Microbiology/ Food Technology a plus
• Basic HACCP knowledge

Remote Work :

No

Employment Type :

Fulltime

Embark on a rewarding career as a Government Services Excellence Specialist. This coveted role offers the opportunity to drive service quality, operational excellence, and alignment with national excellence frameworks.

Key Responsibilities :

• Elevate government services by ensuring projects are aligned with key pillars of the Global Star Rating System for Services.
• Drive continuous enhancement across eight main pillars to elevate service standards.
• Contribute to developing and optimizing service delivery channels (website, smart application, and call center) in compliance with global star rating framework.
• Support implementation of Sheikh Khalifa Government Excellence Program by planning and executing self-assessment initiatives for government services.
• Assist in creating models and tools to measure customer and client satisfaction with ministry services and share results with concerned stakeholders.
• Participate in benchmarking studies with top-performing government entities to identify improvement areas, strengths, and weaknesses.
• Prepare, review, and submit award documentation and related reports as required.
• Monitor and report on performance, apply government excellence methodologies, and track relevant Key Performance Indicators (KPIs).
• Evaluate effectiveness and efficiency of government service processes and procedures, recommending improvements to ensure alignment and simplification.

Qualifications & Skills :

• Bachelor's degree in Public Administration, Quality Management, Business Administration, or a related field (Master's degree is a plus).
• Fluency in Arabic and English is required.
• Experience in quality and service excellence within a government or public service context.
• Solid understanding of the Global Star Rating System for Services and the Sheikh Khalifa Government Excellence Program.
• Strong analytical, communication, and reporting skills.
• Experience in self-assessment, benchmarking, and service performance evaluation.
• Proficiency in Microsoft Office and performance reporting tools.

Benefits

This prestigious role provides the ideal opportunity to develop your expertise in service excellence and contribute to the success of a forward-thinking organization.

Others

This challenging position requires a highly motivated individual with a strong commitment to delivering exceptional service quality.

Quality:

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guestfacing areas.
• Conduct service audits mystery guest checklists and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports updating training logs and maintaining checklists

Food Safety:

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas facilities and equipment to ensure compliance with food safety standards.
• Daily monitoring food safety and hygiene practices among food handlers.
• Supervising cleaning sanitization and pest control systems for the Hotel.
• Assist with reporting:monthly food safety inspections and corrective actions implementation.
• Monitor and evaluate the effectiveness of food safety programs.
• Responsible for the updating of the food watch platform.

Other Duties:

• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Read and understand the hotels Ambassador Handbook and adhere to the hotels rules and regulations particularly the policies and procedures relating to Fire Hygiene Health and Safety.
• Maintain good working relationships with all colleagues.
• Comply with local legislation as required.
• Respond to any changes in the department as communicated by the needs of the hotel.
• Flexible in job duties to carry out any other reasonable duties and responsibilities within the jobs capabilities as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Attend training sessions and meetings as and when required.

Qualifications :

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for excellence.
• Proficiency in MS Office (Excel PowerPoint Word).
• Ability to handle confidential information with integrity.
• Positive attitude and willingness to learn in a dynamic environment.
• Graduate/ Post Graduate in Microbiology/ Food Technology a plus
• Basic HACCP knowledge

Remote Work :

No

Employment Type :

Fulltime