1 822 Service Specialist jobs in the United Arab Emirates

We are seeking a highly skilled and customer-oriented professional to provide exceptional technical assistance to customers and colleagues.

• Become knowledgeable about products and solutions from a technical and functional perspective.
• Provide technical support through various channels, including phone, email, and online platforms.
• Develop and deliver training programs to enhance the skills of team members.
• Compile technical documentation and instructions for products and solutions.

• Ability to work effectively with diverse clients and stakeholders.
• Highly customer-focused and presentable individual with excellent communication skills.
• Advanced computer and software skills, including proficiency in MS Office.
• Strong problem-solving skills with attention to detail and ability to work under pressure.
• Professional attitude and behavior, with a strong commitment to delivering high-quality results.

We are seeking an enthusiastic and service-oriented Food and Beverage Attendant to join our team.

• Key Responsibilities:

• Greet and seat guests in a courteous and welcoming manner
• Present menus, take orders accurately, and serve food and beverages promptly
• Maintain cleanliness and organization of the dining area
• Ensure guest satisfaction through attentive service and timely responses to requests
• Follow all safety, hygiene, and quality standards
• Support colleagues and contribute to a positive team atmosphere
• Handle billing and payments as needed

• Previous experience in a similar F&B role is preferred but not essential
• Passion for customer service and hospitality
• Excellent communication and interpersonal skills
• A professional, well-groomed appearance
• Ability to work flexible hours including weekends and holidays
• Basic English communication skills; additional languages are a plus

We provide competitive salary and benefits package that includes room discounts and training opportunities.

Our company promotes diversity and inclusion, providing equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Experience the thrill of making a difference in people's lives by joining our bank as a customer service expert. You will be part of a dynamic team that is passionate about delivering exceptional service to our customers.

The job purpose of this role is to serve customers by providing product and service information, resolving product and service issues while maintaining high quality standards. This includes ensuring financial and reputational integrity of the organization and providing end-to-end solutions for a better customer service experience.

To succeed in this role, you must possess a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Key responsibilities include:

• Providing excellent customer service by attending to incoming calls within quality guidelines.
• Handling and resolving customer complaints to customer satisfaction within defined authority limits and escalating as per process.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Ensuring quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to business growth by generating new prospects/leads and upselling for all types of financial account banking (FAB) products.
• Maintaining accurate records of customer interactions through service requests/complaints and notes.
• Maintaining confidentiality of the bank's customers and data.
• Ensuring compliance with the bank's policies and standards as well as local laws and regulations.

Requirements for this role include:

• A minimum of 0-2 years relevant experience in the banking sector.
• High school diploma or equivalent.
• Excellent communication skills in English and Arabic.
• Knowledge, skills, and attributes including customer service, product knowledge, quality focus, problem-solving, documentation skills, listening, phone skills.

Benefits of working with us include:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop your skills and knowledge in customer service and banking.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.

Additional requirements include:

• Hold a valid UAE national identity card (Mandatory).

Delivering exceptional customer service is at the heart of this role. As a key member of our retail team, you will be responsible for providing a high level of service to customers, maintaining store standards, managing inventory, and assisting with sales.

This Customer Service Specialist plays a vital role in delivering outstanding service to customers, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Key Responsibilities:

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Requirements:

• Candidate should have previous experience in customer-facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills are essential for interacting with customers effectively.
• The ability to maintain high store standards, both in terms of product organization and cleanliness, is crucial.
• Candidate should be able to recommend products and actively engage in upselling and cross-selling.
• Experience in operating cash registers and following cash handling procedures is required.

What We're Looking For:

• A minimum of three years' experience in a similar role preferably from a Retail industry.
• Proven experience in customer service and problem-solving is essential.
• Maintain high standards in visual merchandising and operations.
• Experience in managing cash floats and financial procedures is desirable.
• Familiarity with services like Bra Fit or Suit Fit is advantageous.

Please note: We make every effort to review and respond to every application. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

This role involves providing exceptional customer service to homeowners and guests through various channels. You will work closely with the team to identify and resolve customer issues in a timely and professional manner.

The successful candidate will possess excellent communication skills, both written and verbal, and be able to work well under pressure in a fast-paced environment.

Responsibilities

• Handle inbound/outbound customer service calls through phone, email, and in-person meetings to address inquiries, provide home access instructions, verify payments, and support confirmed reservations.
• Manage online guest communication through various booking platforms to answer questions, verify payments, and resolve potential issues.
• Collaborate with the team to identify opportunities for improving customer service and execute management of potential customer issues.
• Stay updated on company policies and communicate services and policies to customers.
• Formulate solutions for complex customer issues while handling a large volume of calls, online messages, and Slack communications simultaneously.
• Attend weekly department meetings to discuss ongoing projects and address concerns.
• Document all situations within our management tool.
• Maintain homeowner and property information within our management tool.
• Attend regular local team and corporate team meetings to stay informed about company updates and initiatives.
• Other responsibilities as assigned by management.
• Responsible for application and registration for off-plan and completed properties using the Oqood system of the Dubai Land Department.
• Responsible for application of the Title Deed for completed properties.
• Responsible for applying various procedures in the Oqood System.
• Follow up with clients to provide necessary documents for registration through emails.
• Assist the Accounts Department with project construction payments.
• Assist the Accounts Department with registration fees in the Escrow Account and manage the Noqodi account.
• Provide administrative and clerical support to other departments or individuals.
• Prepare and submit reports on registered and non-registered units on a regular basis.

Requirements ">

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Ability to work a flexible schedule, including evenings and weekends.
• Proficiency in Microsoft Office applications.

About Us

• Please note that this job description may not be exhaustive, and the role holder may be required to undertake other duties relevant to the post as necessary.

We are seeking a highly skilled and dedicated customer support representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.

1. Customer Service: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries and concerns.
2. Issue Resolution: Effectively resolve customer issues and complaints while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Be part of a dynamic team that creates memorable dining experiences for our guests.

We are looking for individuals who share our passion for delivering exceptional service and creating lasting impressions. As a key member of our team, you will be responsible for setting tables, communicating with the kitchen, interacting and serving guests, and ensuring the cleanliness of work areas and supplies.

To ensure success in this role, we require individuals who are physically fit, able to stand, sit, or walk for extended periods, manage the menu, and take a hands-on approach to work. You will also be required to follow established protocols, uphold quality standards, and maintain a professional appearance and communication style.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

We value diversity and inclusion in the workplace and are committed to being an equal opportunity employer.

The Telephone Operator is responsible for providing exceptional customer service and ensuring the smooth operation of our switchboard.

1. Answering calls in a professional and courteous manner, adhering to hotel standards.

2. Maintaining a sales attitude at all times to maximize revenue and ensure guest satisfaction.

3. Ensuring the correct operation of the switchboard, efficiently transferring internal and external calls.

4. Actioning guest requests, including wake-up calls, promptly and in accordance with procedures.

5. Protecting the security of customer and personnel information.

6. Demonstrating extensive knowledge of our hotel and local area.

7. Keeping the Front Office Manager and Duty Manager informed of relevant feedback from customers and other departments.

8. Allocating charges accurately according to our credit policy.

9. Responding to calls correctly using our standard script: 'Dhow Palace wish (time of day), how may I help you?'

10. Complying with hotel policies while interacting with guests.

11. Performing tasks as outlined in our Standard of Performance manual.

• Front Office experience (preferably 2 years)

We offer a full-time opportunity with the chance to develop your skills and build a successful career.

We are committed to delivering exceptional service and creating memorable experiences for our guests.

We are seeking a dynamic Customer Service professional to manage client interactions, resolve issues, and ensure smooth service delivery.

• Key Responsibilities:

• Manage customer inquiries, complaints, and service requests efficiently, ensuring prompt resolution and customer satisfaction.
• Actively engage with customers in a fast-paced environment, providing professional and courteous support.
• Coordinate effectively with internal teams to ensure smooth service delivery and problem resolution.
• Proactively identify and resolve customer issues, demonstrating a problem-solving mindset.
• Maintain accurate records of customer interactions and follow up on pending matters to ensure closure.
• Collaborate with team members to enhance overall service quality, achieve performance targets, and provide comprehensive support in handling complex cases to ensure smooth operations.

Required Experience:

• Proven experience in customer service, preferably in the corporate or service industry.
• Prior experience handling heavy customer complaints, resolutions, and service coordination is a strong advantage.

Skills Required:

• Strong problem-solving and conflict-resolution skills with the ability to think on your feet.
• Excellent communication and interpersonal skills to handle diverse customer interactions.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Strong teamwork and coordination skills to collaborate efficiently with internal departments.