What Jobs are available for Service Specialist in the United Arab Emirates?

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.

• Boost sales through selling Aftersales products and services.

• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field

• Professional service advisor experience of an automotive dealership

• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)

• Proficiency with industry-specific software.

• Excellent customer service, interpersonal, and communication skills.

• Strong organizational, decision making, and problem-solving skills.

• The ability to communicate with mechanics, customers, and management.

• UAE driving license

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business‑to‑business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long‑standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order‑related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.

The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.

• Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.
• Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.
• Resolve order‑related issues by coordinating with internal teams to ensure customer satisfaction.
• Maintain and update order management systems (SAP/Salesforce) with current information and customer records.
• Monitor and analyze key performance metrics to identify trends and improvement opportunities.
• Collaborate with cross‑functional teams to drive process optimization and enhance the overall customer experience.
• Organize and maintain process documentation to support continuous improvement efforts within the customer service team.
• Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field.
• 5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.
• Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.
• Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.
• Excellent verbal and written communication skills in English, French or Arabic are a strong plus.
• A proactive and customer‑focused approach, with the ability to work through challenging situations while maintaining professionalism.
• Strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
• Ability to work independently and collaborate effectively with cross‑functional teams.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

Dubai, United Arab Emirates | Posted on 07/06/2025

• Greet customers, understand their vehicle service/repair needs, and provide accurate cost/time estimates.
  
• Liaise between customers and technicians, ensuring smooth workflow in the workshop.
  
• Upsell additional services/parts while maintaining transparency and trust.
  
• Maintain detailed records of services, inspections, and customer interactions.
  
• Handle customer complaints professionally and ensure resolution.
  
• Monitor job progress and keep customers updated on vehicle status.
  
• Ensure compliance with company policies and industry standards.
  

• Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
  
• Strong knowledge of automotive repairs, maintenance, and diagnostics.
  
• Excellent communication and customer service skills (English mandatory; Arabic a plus).
  
• Proficiency in auto service software (e.g., RO systems, DMS).
  
• Ability to work under pressure in a fast-paced environment.
  
• Valid UAE driving license preferred.
  
• Competitive salary + commission/performance bonuses.
  
• Medical insurance & other benefits as per UAE labor law.
  
• Opportunity to work with a reputable automotive service center.
  

Job Title: Customer Service Advisor - Real Estate Job Description As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements. Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

• Min. 1 year call center / customer service experience preferably within real estate sector.
• A bilingual fluent English (B2 Level+) speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.