1 419 Service Support jobs in the United Arab Emirates

At our hotel, we strive to create lasting memories for our guests. Our Customer Service Support team plays a vital role in ensuring seamless food and beverage operations. This involves providing exceptional support to make every transaction feel like part of the experience.

To be successful in this role, you will need to foster a safe work environment, adhere to company policies and procedures, uphold quality standards, and maintain a professional appearance. You will also be required to stand, sit, or walk for extended periods, manage menus, and take an active approach to your work.

• Education: High school diploma or equivalent
• Related Work Experience: Previous experience in a food and beverage setting is preferred
• Supervisory Experience: None
• License or Certification: Not Required

We are committed to being an equal opportunity employer, welcoming all and providing access to opportunities. We aim to create an inclusive environment where each associate's unique background is valued.

We are seeking a skilled Support Services Associate to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

• To deliver exceptional customer service by responding to guest inquiries and resolving issues efficiently.
• To assist guests with secretarial services, including typing, printing, and photocopying documents.
• To accurately record all requests received on the extension, ensuring that guest needs are met promptly.
• To follow up to ensure that requests have been carried out and confirm that the guest's needs have been satisfied.
• To handle general guest inquiries regarding the hotel and its facilities, daily events, and functions taking place.

The successful candidate will be aware of all hotel product knowledge and hotel facilities at all times.

• Possess a warm and friendly approach to other team members.
• Be positive in sharing workloads, skills, and knowledge.
• Ensure all guests' messages are recorded as per hotel standards.
• Ensure all in-house guests' wake-up calls are recorded and completed on time and in a professional manner as per MHH Standards.

We are seeking a highly organized and communicative Receptionist and Administrative Assistant to provide exceptional support to our team.

• Greet clients and visitors professionally, making a positive first impression of our company.
• Answer and transfer calls efficiently, ensuring relevant personnel are notified promptly.
• Maintain the reception area and office supplies, promoting a clean and organized workspace.
• Assist in administrative tasks, including scheduling and record-keeping, with accuracy and attention to detail.
• Ensure client records and confidentiality are upheld, adhering to strict privacy standards.

• A bachelor's degree is preferred but not required for this role.
• Previous experience as a receptionist or in a similar position is essential.
• Proficiency in MS Office is mandatory, with excellent communication and organizational skills.

If you're a motivated and detail-oriented individual looking to join a dynamic team, we encourage you to submit your resume and cover letter. Shortlisted candidates will be contacted for further evaluation.

This role involves providing administrative support to our team, maintaining accurate records, and upholding confidentiality standards.

We are seeking a detail-oriented and organized Admin & Sales Assistant to join our retail and trading team in Dubai.

The ideal candidate will have strong communication skills in English, proficiency in Microsoft Office, and basic computer operations. Knowledge of Canva and video editing is a plus.

Key Responsibilities:

• Provide administrative support including managing documents, invoices, and records.
• Assist in daily store operations and sales activities.
• Presentable, organized, and punctual with effective communication with customers.
• Coordinate with logistics and delivery teams for order fulfillment.
• Maintain product displays.

Requirements:

• Must be currently residing in U.A.E. with at least 2 years of work experience in the U.A.E.
• Strong communication skills in English.
• Proficient in Microsoft Office and basic computer operations.
• Knowledge of Canva and video editing is a plus.

Benefits:

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• Location: Dubai, United Arab Emirates.

About Us:

We are a retail and trading company based in Dubai, specializing in luxury home products. Our retail store offers an elegant and welcoming environment for customers and team members.

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BlackStone eIT is on the lookout for a dedicated and knowledgeable Senior Service Support professional to join our esteemed team. In this role, you will be responsible for ensuring exceptional service delivery, managing client engagements, and providing support for all technical issues that may arise. Your expertise and strong leadership skills will be instrumental in maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities

• Lead and manage the service support team to ensure a high level of customer satisfaction
• Oversee the resolution of technical issues and ensure timely responses to client inquiries
• Develop and implement service support processes and procedures to enhance efficiency
• Analyze service performance metrics and generate reports to identify areas for improvement
• Act as the primary point of contact for escalated service-related issues
• Collaborate with cross-functional teams to deliver comprehensive solutions and support to clients
• Provide training and guidance to junior support staff and ensure knowledge-sharing within the team
• Maintain up-to-date knowledge of industry trends and advancements to continually enhance service offerings
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in service support, with a focus on technical support roles
• Demonstrated experience leading a support team or similar function
• Strong knowledge of service management principles and practices
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively
• Proficient in using service management and ticketing systems
• Strong analytical and problem-solving skills with a proactive approach to challenges
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Familiarity with ITIL framework and best practices is a plus
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Global Village, Dubai, United Arab Emirates 2 weeks ago

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We are looking for a Customer Service Representative who will be the first point of contact for customers seeking assistance with their questions, concerns or requests.

The primary responsibility of this role is to provide excellent service by answering inquiries, resolving problems and maintaining a positive relationship between the company and its customers.