33 Servicenow Admin jobs in the United Arab Emirates

ServiceNow Developer Job Opportunity

We are seeking a skilled ServiceNow Developer to join our team on a contract basis in Dubai.

Key Responsibilities:

• Deliver robust and best-practice ServiceNow implementations with proven track records.
• Take ownership of code developed by you and your team, including automated testing, debugging, monitoring, and alerting in production.
• Utilize expertise in JavaScript, AngularJS, and ServiceNow server-side scripting to drive project success.
• Collaborate with cross-functional Agile teams to influence and consult on business processes and technical problems.

About Us:

Our company specializes in Digital ERP and large IT services. We offer flexible, efficient, and collaborative solutions to organizations requiring IT experts.

We welcome applicants from diverse backgrounds and focus on essential skills and abilities.

Job Title: ServiceNow Business Analyst (ServiceNow Implementation exp is MUST)
Exp level 5 to 7 years
Relevant experience 3 years into ServiceNow BA
Job Location: Onsite Abu Dhabi for 6 month initially
Job Type: FullTime
Job Description:
We are seeking a ahighly skilled and experienced Business Analyst to support the onboarding of the General Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements analyze business processes and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency.
Key Responsibilities:
Lead the analysis and documentation of business requirements for on boarding General Services into ServiceNow.
Collaborate with crossfunctional teams including IT operations and business stakeholders to define and refine processes workflows and service management practices.
Design and implement bestpractice solutions on the ServiceNow platform ensuring that the General Services stream aligns with organizational goals.
Conduct workshops and meetings with stakeholders to gather validate and prioritize business requirements.
Act as a liaison between the business teams and the technical team to ensure clear communication and successful project delivery.
Analyze data and provide recommendations for system improvements and process automation within ServiceNow.
Support ServiceNow configuration and customization based on the requirements of the General Services stream.
Oversee testing and ensure that the system meets business expectations.
Provide training and user support to business users during and postimplementation phases.
Ensure project timelines are met managing risks and issues proactively.
Required Skills and Qualifications:
Bachelors degree in Business Administration Information Technology or a related field B.Tech is preferred.
Minimum of 5 to 7 years of experience in business analysis with at least 3 years of experience specifically working on ServiceNow implementations.
Proven experience with ServiceNow especially in ITIL processes.
Should have experience work on ITSM / HRSD / ITOM / GRC / ITAM etc.
Strong understanding of ITIL processes Service Management frameworks and best practices.
Ability to analyze complex business requirements and translate them into functional specifications.
Strong communication presentation and stakeholder management skills.
Experience in leading teams with the ability to mentor and guide junior business analysts.
Proficiency in tools such as JIRA Confluence and Microsoft Office Suite.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
Experience in working with clients in the UAE or the Middle East region.
Familiarity with Agile methodologies and project management.

Business Analyst ServiceNow Implementation Specialist

We are seeking a highly skilled and experienced Business Analyst to support the onboarding of our General Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements, analyze business processes, and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency.

• Lead the analysis and documentation of business requirements for onboarding General Services into ServiceNow.
• Collaborate with cross-functional teams including IT operations and business stakeholders to define and refine processes, workflows, and service management practices.
• Design and implement best-practice solutions on the ServiceNow platform ensuring that the General Services stream aligns with organizational goals.
• Conduct workshops and meetings with stakeholders to gather, validate, and prioritize business requirements.
• Act as a liaison between the business teams and the technical team to ensure clear communication and successful project delivery.
• Analyze data and provide recommendations for system improvements and process automation within ServiceNow.
• Support ServiceNow configuration and customization based on the requirements of the General Services stream.
• Oversee testing and ensure that the system meets business expectations.
• Provide training and user support to business users during and post-implementation phases.

• Bachelor's degree in Business Administration, Information Technology, or a related field. B.Tech is preferred.
• Minimum of 5 to 7 years of experience in business analysis with at least 3 years of experience specifically working on ServiceNow implementations.
• Proven experience with ServiceNow, especially in ITIL processes.
• Should have experience working on ITSM / HRSD / ITOM / GRC / ITAM etc.
• Strong understanding of ITIL processes, Service Management frameworks, and best practices.
• Ability to analyze complex business requirements and translate them into functional specifications.
• Strong communication, presentation, and stakeholder management skills.
• Experience in leading teams with the ability to mentor and guide junior business analysts.
• Proficiency in tools such as JIRA, Confluence, and Microsoft Office Suite.

Job Overview

We are seeking a skilled and experienced Senior Engineer to join our team. As a Senior Engineer, you will be responsible for enhancing the monitoring of business-critical applications and aligning with enterprise standards and policies.

You will serve as a subject matter expert to increase tool adoption, define procedures, govern monitoring processes, and conduct training for organizational development and adoption.

• Enhance monitoring of business-critical applications
• Align with enterprise standards and policies
• Serve as subject matter expert for tool adoption and procedure definition

• APM Tools – AppDynamics, Splunk
• Certifications (preferred)
  • AppDynamics Certified Associate Administrator
  • ServiceNow certified

• Independent and self-driven
• Ability to make decisions and drive changes
• Excellent communication skills

This role offers a range of benefits, including:

• Opportunity to work with leading technology solutions
• Chance to develop skills and expertise in APM and monitoring technologies
• Flexible working arrangements

We are a leading financial institution committed to innovation and excellence. Our team is passionate about delivering exceptional results and making a positive impact on our customers and communities.

INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.

PROGRAMME OBJECTIVES

• To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
• To understand the terminology and characteristics of good practice in ITIL.
• To prepare delegates to apply the knowledge in the workplace.
• To provide the foundation for further study.

PROGRAMME OUTLINE
DAY 1

• Introductions
• Introduction to IT Service Management as a Practice
• The Service Lifecycle and Basic Concepts
• Demand Management

DAY 2

• Service Design
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management

DAY 3

• Service Transition
• Change Management
• Service Asset & Configuration Management

INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.

PROGRAMME OBJECTIVES

• To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
• To understand the terminology and characteristics of good practice in ITIL.
• To prepare delegates to apply the knowledge in the workplace.
• To provide the foundation for further study.

PROGRAMME OUTLINE
DAY 1

• Introductions
• Introduction to IT Service Management as a Practice
• The Service Lifecycle and Basic Concepts
• Demand Management

DAY 2

• Service Design
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management

DAY 3

• Service Transition
• Change Management
• Service Asset & Configuration Management

**Job Title:** Breakfast Service Manager

We are seeking a skilled Breakfast Service Manager to spearhead our restaurant operations and provide exceptional customer service. As a key member of our team, you will be responsible for leading the day-to-day activities of the breakfast service, ensuring seamless execution of our culinary offerings.

As Breakfast Service Manager, you will have the opportunity to make a lasting impact on our guests' experiences by maintaining high standards of quality, presentation, and attentiveness. Your leadership skills, combined with your passion for delivering exceptional service, will inspire and motivate our team members to achieve outstanding results.

• Leadership skills: Proven ability to lead and manage teams in a fast-paced environment, promoting teamwork and collaboration.
• Customer service expertise: Excellent communication and interpersonal skills, with a focus on providing exceptional guest experiences.
• Culinary knowledge: In-depth understanding of food preparation, presentation, and service standards, as well as familiarity with menu planning and inventory management.
• Problem-solving skills: Ability to effectively handle conflicts, prioritize tasks, and implement solutions in a timely manner.
• Linguistic proficiency: Strong English language skills, with an emphasis on clear and concise communication.

• Competitive salary package
• World-class development opportunities
• Complimentary stays at partner hotels
• 50% discount at hotel restaurants and bars
• Meals on duty
• Private medical insurance
• Life insurance
• Annual flight allowance
• Company accommodation
• Company transportation to and from work
• Uniform provided with complimentary laundry
• Service charge

As a Breakfast Service Manager, you will have the opportunity to contribute to our team's success by implementing innovative ideas, sharing best practices, and supporting colleagues in achieving their goals. We offer a dynamic work environment, emphasizing collaboration, creativity, and continuous learning.

The world is becoming increasingly reliant on IT services to drive business success. Organisations expect their IT services to be efficient, effective and adaptable to meet changing business needs.

ITIL (IT Infrastructure Library) Service Management best practice has become a global standard for service management excellence. It's widely adopted across all sectors and offers a framework for understanding business priorities, identifying key IT investments and establishing control over the IT infrastructure.

Our IT Service Management programme is designed for staff at all levels. There are no prerequisites, but awareness of IT issues and technologies will enhance your understanding.

Delegates will receive a broad introduction to the topics covered in ITIL V3, which can be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.

• To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
• To understand the terminology and characteristics of good practice in ITIL.
• To prepare delegates to apply knowledge in the workplace.
• To provide a foundation for further study.

The three-day programme will cover:

• Day 1: Introductions, Introduction to IT Service Management as a Practice, The Service Lifecycle and Basic Concepts, Demand Management.
• Day 2: Service Design, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management.
• Day 3: Service Transition, Change Management, Service Asset & Configuration Management.

By the end of the programme, you'll have gained a comprehensive understanding of ITIL and its application in real-world scenarios. This will equip you with the skills and knowledge needed to excel in your career and contribute to the success of your organisation.

We are seeking a skilled IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for understanding business priorities and identifying where IT investment should be made.

You will assess the correct approach to establishing appropriate control over the IT infrastructure and services that underpin its success. This role is ideal for those who have an awareness of IT issues and technologies.

The IT Service Management programme aims at all levels of staff, with no prerequisites required. However, an understanding of IT issues and technologies will help with the understanding of this role.

• Gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
• Understand the terminology and characteristics of good practice in ITIL.
• Apply knowledge in the workplace.
• Develop the foundation for further study.

• Introductions.
• Introduction to IT Service Management as a Practice.
• The Service Lifecycle and Basic Concepts.
• Demand Management.

• Service Design.
• Capacity Management.
• Availability Management.
• IT Service Continuity Management.
• Information Security Management.

• Service Transition.
• Change Management.
• Service Asset & Configuration Management.