35 Servicenow Platform jobs in the United Arab Emirates

Network International is the largest Financial Technology company in Middle East and Africa.

Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets.

Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc.

Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

About The Role

As a Senior Platform Engineer; You will be responsible for defining the architecture and technical strategy for our payment gateway system N-Genius Online, with a specific focus on enabling white-label solutions.

You will work closely with cross-functional teams, including engineers, product managers, and security experts, to ensure the robustness, scalability, security, and compliance of our payment processing infrastructure.

Key Responsibilities

Lead the design and development of the payment gateway system's architecture, with a special emphasis on its suitability for white-labeling, ensuring it meets industry standards and compliance requirements (e.g., PCI DSS, Scheme mandates etc.).

Scalability and Performance.

Architect solutions that can handle high transaction volumes and optimize the performance of payment processing for white-label partners.

Security and Compliance.

Establish and enforce security best practices and compliance measures to protect sensitive payment data.

Define the integration strategy for connecting with external payment service providers, financial institutions, and third-party platforms.

Evaluate and select the appropriate technologies, frameworks, and tools for building and maintaining the payment gateway (N-genius online).

Documentation.

Develop and maintain comprehensive technical documentation, including system architecture, APIs, and integration guides.

Maintain clear and organized technical documentation for frontend components and best practices.

Technical Leadership.

Provide technical leadership and mentorship to the development teams, ensuring alignment with architectural standards and best practices.

Problem Solving.

Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues related to payment processing.

Stay up-to-date with emerging technologies and industry trends related to Ecommerce payment processing, proposing and implementing innovative solutions.

Frontend Development.

Lead the design, development, and maintenance of the frontend components of our Ecommerce payment gateway, ensuring a seamless and visually appealing user experience.

User Experience (UX) Design.

Work closely with designers to implement UX designs and create visually stunning and intuitive user interfaces.

Responsive Design.

API Integration.

Collaborate with backend engineers to integrate frontend components with backend APIs and services, ensuring smooth data flow.

Performance Optimization.

Optimize frontend performance by identifying and addressing bottlenecks, reducing load times, and enhancing user interactions.

Testing and Quality Assurance.

Develop and execute test cases to ensure the reliability and functionality of frontend components.

Cross-Functional Collaboration.

Collaborate effectively with cross-functional teams, participate in code reviews, and mentor junior frontend engineers.

Education

Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's preferred).

Experience

Proven experience (10+ years) as an architect in Ecommerce payment processing or related fields.

Deep knowledge of payment protocols (e.g., ISO 8583), payment APIs, and integration with payment service providers.

Experience with React UI libraries : Ant Design or Material UI.

Strong knowledge of HTML, CSS, and responsive design principles.

Experience with micro services architecture and design patterns.

Experience with RESTful API integration and working with backend teams.

Expertise in security standards, encryption, tokenization, and data privacy regulations.

Strong understanding of database management systems (e.g., SQL, NoSQL).

Experience with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes).

Proficiency in programming languages such as Java, Python, or Ruby.

Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

Strong knowledge of HTML, CSS, and responsive design principles.

Experience with micro services architecture and design patterns.

Familiarity with UI / UX design principles

Effective communication skills, both written and verbal.

Enterprise experience with the following Java based frameworks : Spring-framework, Spring-boot, Spring-cloud, Quarkus.

Experience in Kotlin and Go languages.

Experience with micro services architecture and design patterns.

Strong functional knowledge in the financial / banking domain.

Strong experience in Keycloak, OAuth2.0, OpenID

Experience with streaming platforms (Eg : Kafka, Azure Events Hub etc.)

Working knowledge of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes, Helmchart).

Join us as a skilled WordPress Developer to build and optimize websites, integrate APIs, and collaborate with dynamic teams in a flexible environment.

About the Role

We are seeking an experienced WordPress Developer with strong API integration expertise to join our team. If you thrive in a collaborative environment, love solving technical challenges, and have a passion for creating high-performance websites, we want to hear from you.

Key Responsibilities:

• WordPress Development: Build, customize, and maintain WordPress websites to meet business needs. Develop custom themes and plugins with a focus on scalability and performance.
• API Integration: Design and implement API integrations with third-party tools and services. Troubleshoot and resolve issues with existing API connections. Optimize API performance for seamless integration with the WordPress platform.
• Backend Development: Write clean, efficient, and maintainable code. Manage database structures, queries, and optimizations for WordPress websites.
• Collaboration: Work closely with design, marketing, and backend teams to ensure seamless user experiences. Support team members by providing technical guidance on WordPress and API-related tasks.
• Documentation: Maintain documentation for custom code, integrations, and processes.

Preferred Skills:

• Experience with WooCommerce and its APIs.
• Knowledge of server-side technologies and hosting environments.
• Familiarity with modern front-end frameworks like React or other similar technologies.

Benefits:

• A hybrid work setup, combining flexibility with a vibrant office environment.
• Competitive salary and benefits.
• Access to office amenities, including a swimming pool and gym.
• Complimentary snacks and drinks to keep you fueled and refreshed on office days.

Other Opportunities:

• The opportunity to work with a fun and dynamic team passionate about personal and professional growth.
• If you're looking for a role where you can grow, contribute, and be part of a positive and impactful journey, we'd love to hear from you.

Ziina is looking for a Senior Platform Engineer to join our team. This role is an exciting opportunity for you to shape the future of Fintech in the region by enabling engineering excellence and scalability at Ziina. We’re at a major inflection point in our growth, and we’re looking for the right person to drive technical and organizational excellence, helping us create an engineering culture that attracts top talent from around the world.

As part of a small, agile team, our ideal candidate is a creative problem-solver with the vision to build from the ground up and the skill to own features end-to-end. You’ll thrive in our fast-paced environment by making sound tradeoffs and focusing on high-impact solutions. We’re looking for someone who is as ambitious as we are to deliver high-quality products to our users. In short, we want owners who are ready to build big things with us.

• Work closely with engineering teams to identify pain points and build tools that streamline their workflows and enhance their productivity
• Build, operate, and maintain a reliable, scalable platform infrastructure that supports high-performance applications.
• Implement infrastructure as code and automate workflows to ensure consistency across environments
• Develop self-service tools that empower engineering teams to deploy, monitor, and troubleshoot with minimal assistance
• Establish security best practices across our infrastructure and application stack
• Collaborate with engineering teams to identify pain points and build productivity-enhancing tools

• Bring 5+ years of experience in Platform Engineering, DevOps, or SRE
• Have strong expertise with cloud services and infrastructure-as-code tools like Terraform, CloudFormation, or Pulumi
• Are proficient with containerization technologies such as Docker and Kubernetes, and understand microservices architecture
• Have hands-on experience with CI/CD pipelines (e.g., GitHub Actions, Jenkins) and monitoring systems like Prometheus, Grafana, or DataDog
• Are familiar with on-call responsibilities and incident response practices
• Use the latest AI tools and technologies to boost your productivity
• Are based in, or open to relocating to, the UAE

• Proven experience building fintech platforms that drive impact
• A strong track record of building and scaling high-performing engineering teams
• History of creating platforms that significantly boost developer productivity
• Successful leadership in major platform evolution, including architectural transitions or migrations
• Active engagement in the tech community through open source contributions, conference speaking, or technical writing

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Next.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC
• Github Actions for CI/CD.

Ziina’s mission is to bring financial freedom to every person in the Middle East. We are building MENA’s consumer and SMB financial platform, starting with a peer-to-peer and merchant wallet. Our team have backgrounds from Apple, Uber, Stripe, Klarna, Revolut, Yandex, and Nubank. Ziina’s payments volumes have grown by 10x YoY for the last two years. The team have built a product that is beloved by the UAE and is the recipient of 8 international design awards, including the Red Dot Award and the UX Design Award. Our last round was a $22 million Series A from top-tier investors globally including Altos Ventures, Fintech Collective, Activant, Long Journey Ventures and Y Combinator. Our angel investors include early employees and executives at Revolut, Stripe, Venmo, Brex, Checkout.com, Notion, and Deel.

Join us in shaping the future of financial freedom. Every role here is an opportunity to make a real impact. Let’s build something that matters—together.

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Dicetek LLC is seeking a Senior OpenShift Platform Engineer to join our dynamic IT team in Dubai. This role is critical in managing and enhancing the OpenShift container platform and supporting cloud-native applications. As a key team member, you’ll drive platform stability, scalability, and security while collaborating with cross-functional teams to optimize DevOps practices.

Design, deploy, and maintain enterprise-grade OpenShift container platforms.
Automate infrastructure provisioning and CI/CD pipelines.
Monitor platform health and troubleshoot performance issues.
Collaborate with development, operations, and security teams to ensure platform resilience and compliance.
Manage Kubernetes clusters, networking, and storage integrations.
Provide technical leadership, mentoring, and documentation to ensure platform best practices.
Stay updated with industry trends, tools, and technologies to recommend platform improvements.

5+ years of experience managing OpenShift and Kubernetes clusters in enterprise environments.
Expertise in managing multi-tenant OpenShift and ROSA environments.
Hands-on experience with Operators, workload segregation, and scaling strategies.
Proficiency with automation tools (Ansible) and monitoring solutions (Grafana, Prometheus).
In-depth knowledge of access and authorization management using LDAP and Role-based Access Control (RBAC).
Experience with container registry management, including GitHub and Quay.
Strong knowledge of performance monitoring, capacity management, and audit logging.
Familiarity with IBM CloudPak for Integration/Application is a plus.
Experience with CI/CD tools and best practices.
Excellent problem-solving skills and the ability to work in a fast-paced environment.

Dicetek LLC is a global IT solutions provider headquartered in Dubai, UAE, delivering cutting-edge technology and consulting services to businesses across industries. With a strong presence across the Middle East and Asia-Pacific, Dicetek partners with clients to drive innovation, enhance operational efficiency, and achieve digital transformation.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Security Platform Engineer is a seasoned subject matter expert, responsible for facilitating problem resolution and mentoring for the overall team. This role performs operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance (tuning). The Security Platform Engineer is responsible for detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).

Key responsibilities:

Palo Alto Firewall and SASE Experience is must.

Works as part of a 24/7 team working on rotationalshifts.

Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.

Administers the organization's security tools to gather security logs from environment.

Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.

Adheres to SOPs and notify stake holders on logflow/log format issues.

Documents best practices.

Identifies opportunities to make automations whichwill help the incident response team.

Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.

Carries out agreed maintenance tasks.

Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.

Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Investigates causes of incidents and seeks resolution.

Escalates unresolved incidents and follow up until incident is resolved.

Provides service recovery, following resolution of incidents.

Documents and closes resolved incidents accordingto agreed procedures.

Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.

Maintains knowledge of specific specialisms, provides detailed advice regarding their application.

Ensures efficient and comprehensive resolutionof incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.

Logs all such incidents in a timely manner with the required level of detail with all the necessary.

Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.

To thrive in this role, you need to have:

Seasoned working knowledge on implementationand monitoring of any SIEM or security tools/technologies.

Seasoned knowledge on security architecture, worked across different security technologies.

Customer service orientated and pro-active thinking.

Problem solverwho is highly driven and self-organized.

Great attention to detail.

Good analytical and logical thinking.

Excellent spoken and written communicationskills.

Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred.
• Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.

Required experience:

• Seasoned experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.).
• Seasoned experience in technical support to clients.
• Seasoned experience in diagnosis and troubleshooting.
• Seasoned experience providing remote support in Security Technologies.
• Seasoned experience in SOC/CSIRT Operations.
• Seasoned experience in handling security incidents end to end.
• Knowledge on networking, Linux and security concepts.
• Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
• Knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Knowledge in security architecture.
• Seasoned experience in Security engineering.

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

Summary

As the leading delivery company in the region we have a great responsibility and opportunity to impact the lives of millions of customers, restaurant partners, and riders. To realize our potential we need to scale and evolve our machine learning capabilities across the company. This requires robust, efficient, and scalable ML platforms that empower teams to build, deploy, and operate intelligent systems with speed and reliability.

As an ML Platform Engineer, your mission is to build and maintain the infrastructure and tooling that accelerates the development, deployment, and monitoring of machine learning models in production. You'll work closely with data scientists, ML engineers, and product teams to design seamless ML workflows from experimentation to serving and ensure a high standard of operational excellence in our ML systems.

Qualifications :

Responsibilities

• Design, build, and maintain scalable, reusable, and reliable machine learning platforms and tooling to support the full ML lifecycle: data ingestion, training, evaluation, deployment, and monitoring.

• Collaborate with ML practitioners to understand their workflows and abstract them into flexible platform components and services.

• Automate and streamline ML model training pipelines, model versioning, artifact management, and deployment workflows using modern MLOps practices.

• Integrate with infrastructure components (e.g., feature stores, model registries, experiment tracking, orchestration engines) and cloud-native services to build robust systems.

• Ensure reliability, observability, and scalability of production ML workloads; implement monitoring, alerting, and performance evaluation for deployed models.

• Support reproducibility and governance in ML development by building infrastructure for metadata tracking, lineage, and auditability.

• Drive engineering best practices within the ML platform including CI/CD, testing, documentation, and performance optimization.

• Partner with data engineering, product, and infra teams to align ML platform initiatives with broader company goals and architecture.

• Contribute to internal documentation, onboarding, and tooling adoption for data scientists and ML engineers.

• Champion a platform mindset and improve developer productivity by reducing friction in the ML workflow.

Requirements

Technical Experience

• Strong software engineering background with experience in building distributed systems or platforms, ideally focused on ML/AI use cases.

• Proficiency in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) but with a focus on operationalizing rather than developing novel models.

• Hands-on experience with ML infrastructure tooling: model training and serving platforms (e.g., Vertex AI, SageMaker, Kubeflow, MLflow, Ray, BentoML), orchestration frameworks (e.g., Airflow, Flyte, Dagster), and containerization (Docker, Kubernetes).

• Familiarity with CI/CD pipelines, version control, and infrastructure-as-code (e.g., Terraform, Helm).

• Experience working with cloud platforms, preferably GCP (BigQuery, Vertex AI, GKE, etc.).

• Experience in building and managing feature stores, model registries, or experiment tracking systems is a plus.

• Strong understanding of model lifecycle management including monitoring for drift, decay, and data integrity.

• Solid SQL and familiarity with data warehouse modeling; experience with streaming or batch data pipelines is a plus.

• Understanding of the statistical and analytical needs of ML teams and the ability to translate them into scalable infrastructure.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field. A postgraduate degree is a plus but not required.

• 3 years of experience in ML platform, ML infrastructure, or related roles.

• Proven track record of building systems that enable ML practitioners to ship models faster and with higher reliability.

• A system thinker with a product mindset and a passion for enabling others.

• An excellent collaborator with strong communication skills.

• High ownership, pragmatism, and a bias for action.

Remote Work :

No

Employment Type :

Full-time

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Platform Engineer is a seasoned subject matter expert, responsible for facilitating problem resolution and mentoring for the overall team.

This role performs operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance (tuning).

The Security Platform Engineer is responsible for detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).

Key responsibilities:

• Palo Alto Firewall and SASE Experience is must.

• Works as part of a 24/7 team working on rotational shifts.

• Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.

• Administers the organization's security tools to gather security logs from environment.

• Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.

• Adheres to SOPs and notify stake holders on log flow/log format issues.

• Documents best practices.

• Identifies opportunities to make automations which will help the incident response team.

• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.

• Carries out agreed maintenance tasks.

• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.

• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

• Investigates causes of incidents and seeks resolution.

• Escalates unresolved incidents and follow up until incident is resolved.

• Provides service recovery, following resolution of incidents.

• Documents and closes resolved incidents according to agreed procedures.

• Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.

• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.

• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.

• Logs all such incidents in a timely manner with the required level of detail with all the necessary.

• Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.

To thrive in this role, you need to have:

• Seasoned working knowledge on implementation and monitoring of any SIEM or security tools/technologies.

• Seasoned knowledge on security architecture, worked across different security technologies.

• Customer service orientated and pro-active thinking.

• Problem solver who is highly driven and self-organized.

• Great attention to detail.

• Good analytical and logical thinking.

• Excellent spoken and written communication skills.

• Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or related field.

• Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred.

• Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.

Required experience:

• Seasoned experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.).

• Seasoned experience in technical support to clients.

• Seasoned experience in diagnosis and troubleshooting.

• Seasoned experience providing remote support in Security Technologies.

• Seasoned experience in SOC/CSIRT Operations.

• Seasoned experience in handling security incidents end to end.

• Knowledge on networking, Linux and security concepts.

• Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.

• Knowledge on log collection mechanism such as Syslog, Log file, DB API.

• Knowledge in security architecture.

• Seasoned experience in Security engineering.

Workplace type :

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Palo Alto Firewall and SASE Experience is must. Works as part of a 24/7 team working on rotationalshifts. Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings. Administers the organization's security tools to gather security logs from environment. Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update. Adheres to SOPs and notify stake holders on logflow/log format issues. Documents best practices. Identifies opportunities to make automations whichwill help the incident response team. Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents accordingto agreed procedures. Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolutionof incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.

Seasoned working knowledge on implementationand monitoring of any SIEM or security tools/technologies. Seasoned knowledge on security architecture, worked across different security technologies. Customer service orientated and pro-active thinking. Problem solverwho is highly driven and self-organized. Great attention to detail. Good analytical and logical thinking. Excellent spoken and written communicationskills. Team player with the ability to work well with others and in group with colleagues and stakeholders.

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred.
• Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.

• Seasoned experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.).
• Seasoned experience in technical support to clients.
• Seasoned experience in diagnosis and troubleshooting.
• Seasoned experience providing remote support in Security Technologies.
• Seasoned experience in SOC/CSIRT Operations.
• Seasoned experience in handling security incidents end to end.
• Knowledge on networking, Linux and security concepts.
• Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
• Knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Knowledge in security architecture.
• Seasoned experience in Security engineering.

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today