453 Services Support jobs in the United Arab Emirates

Role: Customer Services Support Officer

Location: Dubai

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role:

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.
• Ensure customer queries are resolved with agreed TAT
• Positive customer feedback
• Deliver professionalism when dealing other departments

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills

Previous experience required (if any):

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process procedures and internal systems
  

Required Experience:

Unclear Seniority

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose: Deliver excellent customer service in accordance with agreed standards.

• Open and close applications on time.
• Ensure proper implementation and follow-up with timeliness.
• Prepare finance applications and obtain necessary approvals.
• Perform efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible, exceed customer expectations.
• Coordinate and liaise with other departments professionally.
• Participate in regular review and development meetings with key stakeholders.
• Prepare and provide monthly reports.
• Keep records and details of actions taken.
• Support customer service agents.
• Provide technical help to colleagues if required.
• Ensure compliance with bank policies.
• Perform other tasks as specified by management.
• Ensure customer queries are resolved within the agreed TAT.
• Maintain positive customer feedback.
• Deliver professionalism when dealing with other departments.

• Display flexibility in dealing with other team members.
• Good data processing skills.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.

• Previous banking experience in a similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset products.
• In-depth understanding of internal process procedures and internal systems.
• This position is for UAE Nationals only.

Unclear seniority level.

Job Overview

We are seeking a professional to fill the role of Client Experience Agent.

The ideal candidate will be responsible for being the first point of contact and a trustworthy link between departments, establishing a positive impression.

Main Responsibilities:

• Establishing relationships with clients and internal teams
• Providing exceptional customer service and support
• Maintaining accurate records and documentation

Responsibilities may include:

• Responding to client inquiries and resolving issues in a timely manner
• Coordinating with internal teams to ensure seamless communication and collaboration
• Analyzing and improving processes to enhance efficiency and effectiveness

About IFZA Dubai

IFZA is a free zone community that offers easy, reliable, and fast company formation services through its network of partners and government authorities.

This position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

The successful candidate will have a strong background in customer service, experience working in a similar role, and a passion for delivering exceptional results.

Job Title: Client Support Expertise

Location: Ras Al Khaimah, UAE

To optimize call center productivity through proficient communication and sales skills in accordance with company protocols and procedures.

• Address inbound & outbound calls according to established guidelines and schedules set by the organization.
• Proactively offer customers to register for Interactive Voice Response (IVR) and SMS services as per company policies.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email after initial contact.
• Explain products, services, and prices; answer all customer questions in a polite and courteous manner.
• Maintain high levels of politeness and courtesy when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers accurately.
• Keep accurate records of all tasks performed as per defined format.
• Secure and file customer documents accordingly.
• Initiate outbound calls to new and existing customers to meet sales targets.
• Meet or exceed daily, weekly, and monthly sales targets set by management.
• Proactively cross-sell and up-sell various financial products to qualifying customers or callers.
• Escalate hazards or potential risks immediately via proper channels.
• Adhere to all company protocols and procedures.

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product knowledge
• Average handling time
• Sales leads generation targets

• Communication skills in Arabic and English
• Sales skills
• Customer resolution skills

A vital role exists for the coordinator in supporting clients, ensuring documentation quality and compliance are met efficiently. They collaborate with a central office to achieve this goal.

• Send welcome emails to clients providing them with relevant information, resources, and documentation.
• Oversee document completion, assisting clients with paperwork to deliver a complete file to the processing department.
• Verify authenticity, validity, and completeness of documents, identifying mistakes before sending it to the processing department.
• Backup documents by scanning all files.
• Submit client documents via email or courier services to avoid confusion and delay.
• Receive clients' passports via courier services and sign clearance documents upon receipt.
• Frequently follow up with clients to gather necessary documents on time.
• Collect signatures from clients on essential documents.

• Bachelor's degree in a related field or equivalent experience.
• Prior experience in application quality assurance is preferred.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office and computer systems.
• Proficiency in the English language.

Job Title : Student Support Services Coordinator

Reporting Relationship: Director of Academic Affairs

Expected Starting Date: Monday, July 14, 2025

Job Status :Full time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration:

• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English
• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Students Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

Required Education

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

Professional Experience

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

If you are interested, please submit your CV and Cover Letter via email to Kindly include the position you are applying for in the subject line.

Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.

GSU is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. UAE residents are preferred.

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention, and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains, and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration

• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.
• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Student Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

To apply, please submit the following documents:

• A cover letter outlining your suitability for the role

Send your application via email to and include the position title in the subject line.

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Oracle Cloud Application Managed Services (AMS) Support Manager

As the Oracle Cloud Application Managed Services (AMS) Support Lead, you will oversee the daily operations of the support team, ensuring timely resolution of issues and high-quality service delivery that meets or exceeds SLAs. You will manage support incidents, implement process improvements, and develop training programs while mentoring your team to enhance performance and alignment with business objectives.

This role will require you to be onsite weekly in Dubai or Abu Dhabi.

• Oversee daily operations of the Oracle Cloud HCM or ERP Applications support team, ensuring timely and effective issue resolution.
• Ensure the delivery of high-quality support services that meet or exceed SLAs and customer expectations.
• Manage and prioritize support incidents, facilitating prompt resolutions and clear communication with stakeholders.
• Identify and implement process enhancements to improve the efficiency and effectiveness of the support team.
• Collaborate with various teams, including offshore staff and internal/external stakeholders, to submit support tickets for all issues, analyze root causes, and ensure alignment of the support team with business objectives for effective resolution of production problems.
• Generate and analyze support metrics and reports to monitor performance and identify opportunities for improvement.

• A minimum of 3 years of experience in supporting Oracle Cloud HCM or ERP Applications, with at least 3 years in a lead role.
• Experience working in a full AMS role for a large international consulting firm which has a mature AMS delivery model.
• In-depth knowledge of multiple Oracle Applications (e.g., Oracle HCM, ERP, E-Business Suite, etc.) and related technologies.
• Expert level dealing with quarterly enhancements.
• Bachelor's degree or equivalent (minimum 12 years work experience). (If Associate Degree, must have minimum 6 years work experience).

• Oracle Cloud Certifications.
• Great communication skills both verbal and written.
• Excellent communication and interpersonal skills, capable of working effectively with both technical and non-technical stakeholders.