1 869 Shared Service Centers jobs in the United Arab Emirates

Job Title: Call Center

Job Summary:

We are looking for a Call Center Agent to join our customer service team. The ideal candidate will handle a high volume of inbound and/or outbound calls, provide information about products and services, resolve customer complaints, and ensure customer satisfaction with professionalism and efficiency.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up on customer interactions or to conduct surveys/sales.
• Provide accurate information regarding products, services, and company policies.
• Handle and resolve customer complaints with patience and empathy.
• Document customer interactions, comments, and complaints in the system.
• Follow communication scripts and guidelines provided by the company.
• Meet personal/team targets for call handling, customer satisfaction, and other KPIs.
• Escalate unresolved issues to the appropriate departments as needed.

Requirements:

• Speak English/Urdu/Arabic
• High school diploma or equivalent; a degree is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in English.
• Good listening skills and attention to detail.
• Ability to handle stressful situations and difficult customers calmly.
• Proficient in using computers, CRM systems, and other communication tools.
• Flexibility to work in shifts, including weekends and holidays if required.

Job Type: Full-time

Job Overview

The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.

Key Responsibilities

• Acting as a first point of contact
• Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level
• Answering and distributing all incoming calls in a timely and professional manner
• Delivering a positive and timely response to client enquiries
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Maintaining excellent knowledge of IFZA's products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Keep records of all calls in Call Center CRM in a comprehensible way
• Meet individual and team qualitative and quantitative targets
• Building and maintaining effective working relationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management

Qualifications & Skills

• Minimum of 2 years' experience as a Call Center agent or similar role in the UAE
• Full English proficiency is required
• Additional spoken languages are an advantage
• Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
• Customer-focused and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Excellent active listening and problem-solving skills
• Intermediate computer literacy is required e.g., MS Office
• Familiarity with CRM systems and practices

Join Our Team as a

Call Center / Customer Service / Chat Support

Location: Abu Dhabi, UAE

Salary: AED 3,000 – 3,500

Do you have a warm voice, quick fingers, and a knack for solving problems?

If you love helping people and thrive in a fast-paced environment, we're looking for you

What You'll Do

Be the friendly voice of JAYS, answering calls and helping customers with orders, questions, and feedback.

Handle calls, emails, and chats with professionalism and a smile, yes, people can hear a smile.

Keep records accurate and updated while juggling multiple tasks like a pro.

Collaborate with our fun, supportive team to keep every customer happy.

What We Offer

Visa and medical insurance, fully sponsored

Paid UAE public holidays Benefits and All benefits under UAE labor law

Annual and sick leave and every leave as per the law

Flight ticket allowance to your home country every 2 years upon visa renewal

Special overtime pay for any hours beyond 9 per day

A genuinely happy, understanding management team that values you

Your Schedule

6 days a week

Two shifts: 8:00 AM – 5:00 PM or 5:00 PM – 12:00 AM

9-hour duty ( 1 hour Break breaks included)

Who We're Looking For

Bachelor's degree (a must)

Fluent in English-both speaking and writing

1-2 years UAE call center/customer service experience (non-negotiable)

Fast, accurate typing and strong computer skills

Energetic, quick-thinking, and eager to grow

Ready to join within 1-2 weeks

Any nationality-talent matters more than passport

How to Apply

Are you that energetic, active go-getter with a positive attitude?

If yes, send your CV to

and let's talk

A Call Center Agent is responsible for handling inbound and outbound calls, providing excellent customer service, and addressing client inquiries efficiently. The role involves assisting customers with information, resolving issues, and ensuring customer satisfaction while following company policies and procedures. Successful candidates should have strong communication skills, patience, and the ability to work in a fast-paced environment.

Job Type: Full-time

Pay: From AED3,000.00 per month

Application Question(s):

• do you have visa ?

do you speak Arabic?

Vacancy: Call Center & Customer Service Executive

Dermazone Laser & Cosmetic Center is seeking a motivated and experienced Call Center & Customer Service Executive to lead our team and ensure exceptional client satisfaction.

Requirements:

• Fluency in Arabic preferred
• UAE experience mandatory (medical field required; dermatology/aesthetics preferred)
• Bachelor's degree or higher in a relevant field

How to Apply:

Send your CV to

Job Types: Full-time, Permanent

Language:

• Arabic (Required)

نبحث عن موظفين مبيعات موهوبين لديهم الخبرة و مهارات إقناع ممتازة للعمل بقسم كول سنتر المبيعات التواصل مع العملاء عبر الهاتف

المكتب في الشارقة القصباء الفردان سنتر للاعمال

الدوام من الساعة 10 الى الساعة 7 يوم الاحد عطلة

الأولية لمن يمتلك الخبرة و عمل سابقا بخدمة العملاء والتسويق عبر الهاتف

نرجو التواصل عبر الواتس اب وارسال السيرة الذاتية لرتيب موعد مقابلة

ما الذي نطلبه؟

• خبرة سابقة في مجال المبيعات أو خدمة العملاء (الأولوية للخبرة في المبيعات عبر الهاتف).
• مهارات تواصل ممتازة ولباقة في التعامل.
• القدرة على العمل ضمن فريق.

ماذا نقدم لك؟

راتب +عمولات على المبيعات.

بيئة عمل إيجابية وداعمة.

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.

We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture

• Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly .
• Provide high class service and support bank different products.
• Adhere to call center scheduling and maintain high level of adherence.
• Maintain a high knowledge about the banks product and services.

• Minimum 1-2 years of experience in call center
• Candidates are required to work 6 days a week

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you’re passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We’re Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and values, contributing to a seamless patient experience and efficient imaging workflow.

• Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.
• Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.
• Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.
• Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.
• Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.
• Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.
• Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.
• Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.
• Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.
• Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.
• Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.
• Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.
• Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.
• Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.
• Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.
• Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.
• Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.
• Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.
• Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.

• Bachelor's Degree in Communications or realated field.
• Diploma or other educational certificate in Call Centre Management/Operation preferred.

PROFESSIONAL EXPERIENCE:

• Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.
• Experienced in the use and troubleshooting of computerised telephonic systems.
• Significant exposure to Customer Excellence Programme methodologies.
• Excellent oral, written and comprehension of the English language is essential.
• Ability to converse effectively in the Arabic Language preferred.