What Jobs are available for Shift Manager in the United Arab Emirates?
Showing 77 Shift Manager jobs in the United Arab Emirates
Graduate Shift Manager - Ulm bei Stuttgart, BW
Posted today
Job Viewed
Job Description
Graduate Shift Manager - Ulm bei Stuttgart, BW
Job ID: | Amazon Deutschland Transport GmbH
OverviewAls Nachwuchsführungskraft wirst du in unserem 11-wöchigen internen Onboarding Programm auf deine neue Aufgabe als Führungskraft vorbereitet. Nach dieser umfangreichen Einarbeitung übernimmst du Führungsverantwortung für dein eigenes Team und sorgst dafür, dass unsere Kunden Ihre Waren pünktlich und in guter Qualität erhalten. In dieser Position bist du wichtiger Teil unseres globalen Unternehmens und arbeitest Hand in Hand mit deinen Mitarbeitenden vor Ort. Zudem arbeitest du standortübergreifend an Themen wie Arbeitssicherheit, Prozessoptimierung, Nachhaltigkeit und technischem Fortschritt.
Key job responsibilities- Sicherstellung der Einhaltung der Arbeitssicherheitsvorschriften und des Umweltschutzes
- Ableitung von Handlungsempfehlungen und konkreten Maßnahmen zur Prozessverbesserung auf Basis von Kennzahlen wie Arbeitssicherheit, Produktivität und Qualität
- Leitung und Weiterbildung eines Teams (bis zu 100 Mitarbeitende)
- Planung und Steuerung der innerbetrieblichen Prozesse
- Teilnahme in übergeordneten Projekten zur Optimierung der Kundenzufriedenheit
- Effektives Ressourcen- und Workflowmanagement
- Zusammenarbeit mit den vor- und nachgelagerten Abteilungen vor Ort
Du arbeitest in einer unserer Schichten (Früh-, Spät- oder Nachtschicht). Dabei ist das Einhalten der Sicherheitsstandards an deinem gesamten Standort für dich höchste Priorität. Als Schichtleitung führst du routinemäßig Teammeetings durch und führst Feedbackgespräche mit deinen Mitarbeitenden und deinen Stakeholdern. Mit Hilfe von Datenauswertungen nimmst Du Einfluss auf die Produktivität und die Qualität deines Standortes. Als wichtiges Mitglied des Teams vor Ort arbeitest Du mit anderen Abteilungen, sowie externen Stakeholdern zusammen und sorgst dafür, dass wir die Anforderungen unserer Kundschaft, ebenso wie unsere eigenen Vorgaben jederzeit erfüllen. Durch die Analyse von Daten mit Führungskräften und die Besprechung der betrieblichen Vor- und Nachteile von technischen Verbesserungen mit den Fachabteilungen trägst du zu „best in class“ Lösungen bei.
About the teamDie Logistikabteilung bei Amazon (AMZL) ist für die „Last-Mile-Logistik“ zuständig – also die Auslieferung unserer Pakete in Partnerschaft mit Drittanbietern. Wir denken kreativ und realisieren Initiativen zur kontinuierlichen Verbesserung, um Millionen von physischen Produkten an unsere Kund:innen zu liefern. Unser Ziel ist es, das Liefererlebnis für unsere Kund:innen so reibungslos wie möglich zu machen und globale Lieferlösungen für unsere neuesten Angebote einzuführen, darunter Amazon Fresh, Prime Now und Amazon Restaurants.
Diese Tätigkeiten werden von zwei Mitarbeitergruppen ausgeführt. Unsere „internen“ Mitarbeitenden bereiten Millionen von Produkten auf den Versand an unsere Lieferteams vor. Unser Team ist menschenorientiert und hilfsbereit. Das ist besonders wichtig, weil viele unserer Mitarbeitenden in Nachtschichten arbeiten. Unser Fokus liegt vorwiegend auf dem operativen Betrieb. An den meisten unserer Standorte wird rund um die Uhr gearbeitet.
Unsere „Außendienst“-Mitarbeitenden arbeiten währenddessen mit Amazon Flex – einem Auftragnehmer-Netzwerk für die Lieferung. Jedes Jahr setzen wir neue Maßstäbe in puncto Kundenerlebnis und bieten neue, innovative Lieferdienste an. Wir suchen nach neuen Möglichkeiten, um branchenweite Logistikherausforderungen zu überwinden, sowie nach neuen Ideen, um unseren CO2-Fußabdruck zu reduzieren. Ein Fuhrpark innovativer Fahrzeuge (einschließlich E-Fahrzeugen) und modernste Technologie unterstützen uns dabei.
Required qualifications- Erfolgreich absolviertes Hochschulstudium (Bachelor- oder Master) vor Arbeitsbeginn
- Fortgeschrittene Englisch- und Deutschkenntnisse in Wort und Schrift
- Relevante Erfahrung in der Durchführung von Datenanalysen
- Aktuelles Studium oder kürzlich erworbener Bachelor- oder Masterabschluss im Bereich Logistik, Wirtschaftswissenschaften, Ingenieurwesen oder in einem vergleichbaren Studiengang
- Interesse eine Führungsaufgabe und ein eigenes Team mit Mitarbeitenden aus der ganzen Welt zu übernehmen
- Erfahrung in der Kommunikation mit verschiedenen Stakeholdern, einschließlich Kolleg:innen und Führungskräften
- Erfahrung in einer Logistikumgebung
- Erfahrung in der Arbeit mit MS Office (Word, Excel, Outlook) im beruflichen Umfeld
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-LjbffrIs this job a match or a miss?
Production Manager
Posted today
Job Viewed
Job Description
Founded in 2003, we’ve built a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events, our work blends logistical excellence with creative ambition to shape moments that matter.
We are LINKVIVA — creators of experiences that live beyond the day.
Our Energy (Values) – The 5Ps
People – We rise by lifting others.
Positivity – We see the light, even in chaos.
Perfection – Not flawless. But fearless in chasing better.
️ Passion – We lead with fire in the belly.
Why You’ll Love Working Here
Core Team Leadership – You will lead all production planning, technical execution, and operational delivery, driving excellence from concept to post-event wrap-up.
High-Impact Role – You will oversee timelines, budgets, and quality control for multiple production workstreams, ensuring world-class delivery standards.
Immersive Environment – You’ll work closely with LINKVIVA leadership, internal teams, vendors, and DCT stakeholders in a dynamic, high-stakes event landscape.
About the Role
As Production Manager , you will take full ownership of production and technical delivery across all event elements, managing suppliers, schedules, resources, and on-site execution. You will work under the Senior Project Manager to align production requirements with creative vision, ensuring that all technical, fabrication, staging, and logistical aspects meet safety, quality, and client standards.
What You’ll Do
• Lead the planning, coordination, and execution of all production and technical aspects of the event.
• Manage vendor relationships, including sourcing, contracting, and on-site supervision for fabrication, staging, AV, lighting, and technical teams.
• Develop and manage production schedules, ensuring alignment with overall project timelines and milestones.
• Oversee budget control for production-related expenses, ensuring cost efficiency without compromising quality.
• Conduct regular site inspections and technical reviews to ensure compliance with safety, quality, and DCT regulations.
• Liaise with internal teams (creative, marketing, F&B, operations) to align production execution with event objectives.
• Manage on-site build, show, and dismantle phases, troubleshooting issues and ensuring seamless operations.
• Maintain detailed production documentation, including floor plans, CAD drawings, equipment lists, risk assessments, and compliance reports.
• Lead post-event evaluations, including supplier performance reviews and technical reports.
Essential Qualifications
Bachelor’s degree or relevant experience in production management, event management, or technical operations.
At least 4–5 years of experience in large-scale event production or live activations.
Strong leadership skills with the ability to manage multiple teams and workstreams simultaneously.
Proven ability to manage production budgets and negotiate with suppliers.
Proficient in technical drawings, production schedules, and health & safety compliance.
Excellent communication and problem-solving skills, with a calm approach under pressure.
Comfortable working directly on-site in Liwa under tight timelines and event conditions.
Experience with large-scale cultural or public events in the UAE.
Familiarity with DCT documentation standards and approval processes.
Strong technical knowledge in AV, staging, rigging, and fabrication.
Comfortable liaising with government stakeholders and international vendors.
#J-18808-LjbffrIs this job a match or a miss?
Production Manager
Posted today
Job Viewed
Job Description
- Manage TM/Production Department and all the support staff in Logistics Centers within the LIN SCAN territories. Ensure the proper distribution and delegation of duties up-down within the department. Execute performance evaluation for the departmental personnel
- Develop and execute corporate strategies for the TM/Production Department and Logistics Centers in Company’s Subsidiaries, which are consistent with the Company objectives
- Develop the proper communication between the Corporate TM/Production Department and all the Logistics Centers (if applicable) through ERP and regular reporting.
- Review and approve the equipment requests/PIDs from Operations
- Review and approve the tool preparation plan and all the changes related to it. Maintain ILI tool fleet in current build state.
- Ensures proper allocation of resources to each tool preparation project based on agreed schedules
- Ensure all technical requirements are covered during the planning and preparation phases
- Follow up and direct Ops Asset, Production, Supply Chain managers and Ops Asset representatives
- Control quality of tool preparation project deliverables with supporting managers and quality control representatives
- Coordinate with other departments to facilitate execution of the Operations project plan with the support of the Managers
- Ensure production, assets, Supply Chain costs are not exceeding the planned budget for pre-planned and agreed scope of work
- Timely and accurate report to top management about TM/Production/inventory/logistics activities.
- Ensure on time tool delivery.
- Ensure proper preparation and handover of equipment to Logistics as per Company procedures
- Ensure Quality & HSE Procedures are applied and followed all over all TM/Production branches
- Management and formation of Logistics Centers in Head Office and in the Territories
- Implement tool standardization and upgrade project
- Participate in review committees for new design concept approval.
- As a natural leader, you will select, develop and motivate your team in a positive manner to perform, meet all the relevant KPI's and help them with their personal development
- Analytical - synthesizes complex or diverse information
- Problem solving - identifies and resolves problems in a timely manner, gathers and analyzes information skillfully
- Communication - able to articulate clearly and persuasively challenges and opportunities in positive or negative situations, demonstrates group presentation skills and conducts productive meetings
- Delegation - delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities
- Leadership - inspires and motivates others to perform and accepts 360 feedback
- Management skills - include staff in planning, decision-making, facilitating and establishing process improvement initiatives; be available for the staff (when required); provides regular performance feedback; and develops subordinates’ skills and encourages growth
- Bachelor’s degree in engineering, and/or equivalent industrial experience
- Over 7 years of experience in the pipeline environment ideally with projects covering Pipeline Inspection, Integrity, Pigging, Cleaning, Freezing, Hydro-testing. Knowledge of engineering and technology principles and practices, machines, and tools
- Fluent in English written and oral
- Experience of managing a large, motivated team and overseeing the operations.
- Ability to travel without any major visa restrictions
- Readiness for frequent business trips around the world
- Lifting and Carrying: Ability to lift and carry up to 50 pounds
- Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells
- Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively
- Focus and Multitasking: Ability to maintain focus and multitask effectively
- Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.
- Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary
Is this job a match or a miss?
Senior Production Manager
Posted today
Job Viewed
Job Description
Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parker’s, Grind, Somewhere, Public, Soil and Kumo.
We are presently seeking to hire a highly qualified Senior Production Manager who will be responsible for overseeing and optimizing all aspects of the production process, from planning and scheduling to execution and quality control. This role is critical for ensuring that production targets are met safely, efficiently, and within budget, while maintaining the highest quality standards. The Senior Production Manager drives continuous improvement initiatives and serves as the primary link between the production floor, cross-functional teams, and senior management.
Key Roles and Responsibilities 1. Strategic Management & Planning- Production Strategy: Develop and execute production strategies and long-term plans that align with overall company goals and customer demands.
- Budget & Cost Control: Manage the production budget, estimate costs, negotiate resources, and implement measures to optimize resource utilization and control expenses.
- Performance Analysis: Establish and monitor Key Performance Indicators (KPIs) , analyze production data and metrics to identify trends, and prepare comprehensive reports for senior management.
- Process Optimization: Implement and oversee initiatives, such as Lean Manufacturing or Six Sigma, to enhance production processes, streamline workflows, and drive continuous improvement and productivity.
- Scheduling: Plan, organize, and draw up detailed production schedules to meet delivery deadlines and production targets.
- Resource Management: Oversee the allocation and management of resources, including materials, equipment, facilities, and personnel.
- Supply Chain & Logistics: Coordinate closely with supply chain, procurement, and logistics teams to ensure the timely availability of raw materials and the smooth delivery of finished products.
- Equipment Maintenance: Take responsibility for the maintenance of production equipment, organizing the repair and routine service to ensure reliable operations.
Is this job a match or a miss?
Assistant Production Manager
Posted today
Job Viewed
Job Description
Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest-growing beauty brands. As a company, we are fueled by purpose, which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Summary: We are looking for a highly organized and motivated Assistant Production Manager with experience working in-house or within an agency; managing commercial video and/or photo campaigns, beauty photoshoots, and social content. You should be used to working in a fast-paced environment, and motivated to work as part of an in-house Production team to create content that will be used across traditional and digital platforms. You’ll be part of a close-knit team, managing requests from the global marketing team and social team, as well as any other departments, in-house, meeting all cross-functional content requirements.
You must be comfortable communicating and negotiating with multiple suppliers and also have the ability to juggle multiple projects at the same time.
Please note that this role is a 12-month fixed-term contract.
Essential Duties and Responsibilities:
- Pre-Production Planning: Assist in scheduling shoots, booking talent, securing locations, applying for shoot permits, and managing call sheets.
- On-Set Coordination: Oversee shoot logistics on shoot days, from equipment and product setup to ensuring the crew is looked after and ready to roll.
- Finance: Maintain budget/cost tracker, liaise with finance to ensure freelancer/vendor payments are on track, including petty cash, and credit card reconciliations.
- Administration/Documentation: Maintain accurate production records, including release form trackers, Pos, and New vendor trackers.
- Inventory Planning: Monitor stock levels and coordinate replenishment orders in collaboration with supply chain and demand planning teams.
- Vendor & Talent Liaison: Communicate with freelancers, agencies, models, and glam teams to ensure correct documents are compiled for new vendor setup.
- Team Coordination: Coordinate internal production teams, including videographers, editors, and motion graphic designers, to ensure seamless workflow and project execution.
- Client Liaison: Act as the primary point of contact for internal stakeholders, maintaining clear communication and managing expectations throughout the production process.
- Problem-Solving: Identify potential production challenges and proactively develop solutions to ensure smooth project execution.
- Post Production Support: Collaborate with the post-producer to ensure timely and high-quality completion of all projects.
- Experience: 3-5 years of experience in production management, preferably within an agency or in-house at a similar brand.
- Technical Skills: Proficiency in production tools and software, including project management tools and video production equipment.
- Organizational Skills: Exceptional organizational and time-management skills with the ability to handle multiple projects simultaneously.
- Communication: Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Creativity: A keen eye for detail and a strong creative vision, with the ability to bring ideas to life through multimedia content.
- Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing project requirements and deadlines.
- Education: A Bachelor’s degree in Film Production, Media Studies, Communications, or a related field is preferred.
- Monthly “Self Love Days” – at company discretion
- Premium Medical/Dental/Vision coverage for employee plus dependents
- Monthly coaching sessions with our in-house Success Coach
- Employee discounts on all Huda Beauty products
- Quarterly product gifting
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.If you needreasonable accommodations at any point in the application or interview process, please let us know.
#J-18808-LjbffrIs this job a match or a miss?
Composites Production Manager
Posted today
Job Viewed
Job Description
CompanyDescription; (Solico Tanks is main)
Solico Tanks is a leading manufacturer of Glass Reinforced Plastic (GRP)panel-type water tanks, known for delivering durable, hygienic, andcorrosion-resistant water storage solutions. Serving residential, commercial,industrial, and municipal infrastructure needs, Solico Tanks offers modular,scalable systems designed for long-term performance and sustainability. Fromrainwater harvesting setups to large-scale municipal reservoirs, itsfuture-ready solutions are trusted worldwide for their efficiency andreliability.
As a proud subsidiary of SFGComposites , Solico Tanks benefits from the deep technical expertise andadvanced manufacturing capabilities of its parent company. Founded in 1966 andheadquartered in Dubai, SFG Composites—formerly Solico Fiberglass Factory LLC—isa leading OEM in the field of high-performance composite products. Operatingout of a cutting-edge 520,000 sq. ft. facility and supported by over 500skilled professionals, SFG Composites delivers innovative, precision-engineeredsolutions across industries such as construction, marine, and sports. Thislegacy of excellence empowers Solico Tanks to consistently meet the evolvingdemands of modern infrastructure.
Role Description
This is a full-timeon-site role for a Composites Production Manager at SFG Composites in Dubai.The Production Manager will oversee day-to-day operations of compositeproduction, ensuring product quality, timely manufacturing, and efficientdelivery. Responsibilities include managing production processes such asCompression Molding, Resin Transfer Molding, Wet Lay-up, Autoclave prepreg, andVacuum molding.
Qualifications
· Experience inComposite Production Management, Manufacturing, and Operations
· Knowledge of CompositeManufacturing Processes such as Compression Molding, Resin Transfer Molding,and Autoclave prepreg
· Skills in ProductionPlanning, Quality Control, and Inventory Management
· Experience in managinga team of production staff
· Strong analytical andproblem-solving abilities
· Excellent communicationand leadership skills
· Bachelor's or Master'sdegree in Mechanical Engineering, Materials Science, or related field
· Certifications inComposite Manufacturing or Production Management are a plus.
#J-18808-LjbffrIs this job a match or a miss?
Production Manager - Dubai
Posted today
Job Viewed
Job Description
- Responsible for the Production aspects of the events,including onsite management during build-up and load-out to ensure that the event proceeds smoothly and efficiently.
- Collaborate with internal teams to determine all production requirements for each project.
- Oversee all production & vendors to define and follow production requirements.
- Establishing and maintaining strong relationships with vendors and suppliers.
- Work with the actors of the Project team to resolve any issues related to production as needed.
- Attend client meetings, production meetings, site visits, and vendor shop visits as needed.
- Co-ordinate all actors of the production team (internal teams, freelancers, suppliers).
- Identify external ressources necessary for each project.
- Identify Suppliers to obtain the various quotes that fit the budget and high standards of the Agency.
Required profile
Experience
- A minimum of 5 years experience as a Production Manager in the Event field.
- Expertise of Auto Cad. Ability to read and interpret production plans.
- Technical Production knowledge.
- Extensive experience in maintaining positive relationships with production vendors and knowledge of market pricing.
- Strong negotiation and reasoning skills.
Personal Qualifications
- Strong organizational skills and attention to details.
- Multi-tasker with the ability to prioritize multiple requests and projects in a fast-paced, deadline driven environment.
- Familiar with both Mac/PC.
- Ability to work in a group environment or independently, with little supervision.
- Self-starter with a roll up your sleeves type and adaptable attitude.
- Commitment and follow- through on delegated tasks.
- Willing to take initiative and resolve problems creatively and resourcefully.
- Ability to keep a professional demeanor in high-stress situations & maintain a proactive approach.
Name, Surname
CV (PDF - max 10 Mo)
Personal website
Tell us more about yourself and your projects.
#J-18808-LjbffrIs this job a match or a miss?
Be The First To Know
About the latest Shift manager Jobs in United Arab Emirates !
General Manager- Production
Posted today
Job Viewed
Job Description
Job Title: General Manager - Production & Factory - Plant Head
Industry: Chemicals Manufacturer or Chemical Distribution
Overview: We are hiring an experienced General Manager responsible for overseeing all aspects of the chemical plant operations, including production, maintenance, shipping, receiving, and quality control.
Key Responsibilities:
- Oversee all plant operations, ensuring production, maintenance, and quality control goals are met.
- Work with department managers (Production, Maintenance, QC) to ensure smooth plant operations.
- Promote cost control, operational efficiency, and optimization of plant processes.
- Ensure all products meet quality standards by managing lab analysis and making recommendations to operations.
- Enforce safe work practices across the plant & responsible for plant maintenance.
- Ensure the recruitment, training, and retention of staff.
- Communicate regularly with the Director of Operations regarding plant performance, production goals, and operational updates.
- Focus on continuous improvement in all aspects of plant operations.
Qualifications:
- Bachelor’s degree in Engineering or higher in a related field preferred.
- 10 years in SME Chemical Manufacturing focused on operations management.
- 5 years of management experience in an operating processing plant.
- Experience in a manufacturing plant environment with a focus on strategic chemical processes.
- Valid UAE driving license.
Is this job a match or a miss?
Kitchen Manager (Healthy Concept Production)
Posted today
Job Viewed
Job Description
Position: Kitchen Manager – Central Kitchen Production
Location: Abu Dhabi (must be based in or willing to relocate to Abu Dhabi)
We are seeking a dedicated and experienced Kitchen Manager to oversee Central Kitchen (CK) production operations. The role requires strong leadership, excellent organizational and administrative skills, and flexibility with work timings, including night shifts.
Responsibilities- Oversee daily central kitchen production and ensure smooth operations.
- Plan, organize, and supervise kitchen staff and production schedules.
- Monitor food quality, consistency, and adherence to recipes and standards.
- Ensure compliance with food safety, hygiene, and company policies.
- Manage inventory, stock control, and requisitions efficiently.
- Coordinate with procurement and operations teams for seamless supply and delivery.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) and kitchen manuals.
- Maintain accurate records, reports, and documentation related to production and operations.
- Train, support, and motivate the kitchen team to achieve production targets.
- Report on production performance, challenges, and improvements.
- Proven experience in a kitchen management or production supervisory role.
- Strong knowledge of food safety standards and kitchen operations.
- Demonstrated administrative skills in reporting, documentation, and SOP/manual creation.
- Ability to lead a team and work under pressure in a fast-paced environment.
Is this job a match or a miss?
Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?