1 039 Shop Management jobs in the United Arab Emirates

We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.

This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.

1. Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
2. Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
3. Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
4. Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
5. Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
6. New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
7. KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.

Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.

• Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
• Experience with ERP systems.
• Over 10 years of experience in the pharmaceutical industry.
• Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
• Independent worker with decision-making skills.
• Adaptability to fast-paced, changing environments.

Do you want to join a leading company in its sector? Are you passionate about the world of bread and pastries, and do you want to contribute your ideas and projects related to trends, products, recipes, and doughs?

We are a dynamic, innovative company with a human team eager to take on the world and set trends in the world of pastries and bread. If you are one of them, this is your project, and Europastry is your business

If you are interested in becoming part of this exciting and constantly growing project, this is your opportunity

Below are more details about the project:

Your job will be to ensure customer service guidelines are implemented in alignment with the company's vision and mission, working closely with the leading customer service team in Spain. Additionally, you will handle daily administrative tasks in the office. To succeed in this multifaceted role, you should be passionate about working with people, competent, proactive, and customer-focused.

• Implement customer service guidelines to support the sales team and maintain ongoing relationships with existing and new customers in the Middle East and Africa region;
• Align guidelines and procedures for MEA with the central international customer service team in Spain;
• Maintain a ledger and follow up daily on orders between customers, the central customer service in Spain, and the local sales team;
• Provide knowledgeable information about the company's products and services to customers;
• Support customers with proactive, timely solutions that add value to sales execution;
• Monitor orders and services to contribute to the company's quantitative and qualitative targets;

Perform other related duties as required to ensure the continuous operation of the local office (e.g., license renewal).

Degree in Business Administration or equivalent

Experience: At least 2 years of customer service experience in an international company

Fluent in English; knowledge of Spanish and Arabic is optional

High level of written and oral communication skills

Proactive thinking

Excellent communication and negotiation skills

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Direct message the job poster from LaBante London

Role Summary

The Administrative Assistant will be key in supporting LaBante's customer experience and operational efficiency. You will respond to customer inquiries, process orders, and provide administrative support across various functions. This role requires strong organizational skills, effective communication, and a proactive approach to problem-solving. Additionally, you will act as LaBante's local office representative, attending select client meetings as needed to provide face-to-face customer service. This role includes a half-day shift on Saturdays to support customer needs.

Key Responsibilities

Customer Support

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Resolve customer issues related to orders, product information, shipping, and returns, ensuring a positive customer experience.
• Maintain a detailed knowledge of LaBante's products, sustainability mission, and policies to provide accurate information to customers.

Order Management

• Process and monitor customer orders, ensuring accuracy in order details and timely dispatch.
• Coordinate with the warehouse and logistics teams to track orders and manage returns or exchanges.
• Communicate with customers about order status, delays, or issues in a clear and professional manner.

Administrative Support

• Assist with administrative tasks including data entry, maintaining records, and updating customer databases.
• Prepare and update reports on order volumes, customer feedback, and support requests for management review.
• Full calender management for CEO including emails and follow ups.
• Support marketing and sales teams with administrative tasks, such as preparing and distributing promotional materials, as needed.

Local Office Representation

• Act as the local office representative, attending occasional client meetings to deliver a professional and personalized experience.
• Build positive, in-person relationships with clients, ensuring they feel supported and valued.
• Provide feedback to the team on client interactions to help improve product and service delivery.

Product & Inventory Coordination

• Keep product listings updated on the website with current information on availability, descriptions, and specifications.
• Monitor inventory levels and coordinate with the supply chain team to ensure that all product information reflects actual stock levels.
• Billing & Project management are part of this role whereby you will work with local warehouses to ensure smooth supply of our goods to our UAE based customers

Customer Feedback & Quality Assurance

• Gather and report customer feedback to identify trends in inquiries or complaints, suggesting improvements in service and product quality.
• Work with the quality assurance team to report any product issues or defects raised by customers.

Process Improvement

• Identify opportunities to improve customer service processes, recommending solutions to enhance customer satisfaction and streamline operations.
• Collaborate with team members to optimize procedures and ensure consistency in service delivery.

Qualifications

• Experience: 2+ years in a customer service or administrative role, with a background in hospitality required,
• Skills:
• Strong verbal and written communication skills with a friendly, professional demeanor.
• Proficient in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems or e-commerce platforms.
• Strong organizational skills and attention to detail with the ability to multitask and prioritize tasks.
• Face-to-face customer experience is essential, with the ability to confidently represent LaBante at client meetings.
• Attributes:
• Self-motivated, able to work independently in a remote setting with minimal supervision.
• A passion for sustainability, ethical fashion, and customer care.
• Availability to work flexibly, including a half-day shift on Saturdays.
• Please note visa sponsorship is not available currently. Only apply if you have a visa and are able to work under it.
• Work with a passionate team in a mission-driven, remote-first company focused on ethical and sustainable practices.
• Opportunity to grow within a dynamic and supportive environment.
• Competitive salary, flexible working hours, and other benefits.

If you have a hospitality background and are dedicated to providing outstanding customer service, we'd love to hear from you Apply today to join LaBante and make a positive impact in luxury sustainable fashion.

• Seniority level Entry level

• Employment type Full-time
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at LaBante London by 2x

Global Village, Dubai, United Arab Emirates 5 days ago

Global Village, Dubai, United Arab Emirates 2 weeks ago

Global Village, Dubai, United Arab Emirates 1 week ago

Global Village, Dubai, United Arab Emirates 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.

Education:

Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.

Job Description:

1. Assembling and packing food orders in carry-out containers and bags
2. Assisting cooks with food preparation
3. Taking payments for food orders and providing correct change
4. Cleaning tables in dining areas
5. Stocking condiment and beverage stations
6. Taking customer orders via telephone and mobile apps

Desired Profile:

Similar to job description, candidates should have relevant experience in food service roles.

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

• +971 2 671 0858
  +971 54 441 6574

• Greet customers warmly and guide them to their tables or manage takeaway/delivery orders.
• Handle guest inquiries, complaints, or special requests professionally and promptly.
• Maintain a high standard of customer service at all times.
• Take and relay food and beverage orders accurately (if required).
• Coordinate with kitchen and service staff to ensure smooth service flow.
• Maintain cleanliness and organization of the service area.
• Handle POS system for order billing and payments.
• Assist in upselling menu items and promoting restaurant offerings.

Desired Candidate Profile

• 1–2 years of customer service experience in the F&B or hospitality sector.
• Excellent communication and interpersonal skills.
• Friendly, professional attitude with strong problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work shifts, weekends, and holidays.
• Immediate availability is highly preferred.
• Fluency in English; knowledge of other languages is a plus.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website

EFS Facilities Services

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website

Mr. Mostafa Reda - Senior HR Manager

3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Keeping records of customer interactions, transactions, comments, and complaints.

Job Type: Full-time

TAA Project Management Services is currently recruiting for a Customer Service Intern to work on a full-time/part-time basis in Dubai for a period of 6 months , leading to a permanent position .

The Customer Service Officer is responsible for addressing complaints, issues, and queries of clients via email, telephone, or website; ensuring close, professional, and efficient relations and solutions according to the company standards.

1. Ensuring close, professional, and efficient relations with customers, with a company representative present at all times.
2. Understanding customer needs, improving their satisfaction, and collecting feedback on services provided.
3. Addressing complaints/issues posted by clients on the company website.
4. Assisting other departments with client relations during difficult times.
5. Supporting providers in resolving their problems.
6. Following up on all complaints and queries related to the company.
7. Conducting customer satisfaction surveys and presenting findings to the Customer Service Manager.

The ideal candidate will have the following skills and experience:

1. Bachelor's Degree or equivalent.
2. At least 1 year of experience in a similar role; knowledge of the facility management industry is a plus.
3. Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research skills.
4. Candidates must have their own visa and reside in Dubai.
5. Excellent English speaking skills.
6. Must have a laptop.

Commission will be provided upon successful deal closures. Phone will be provided.

Get in touch today to find out more.

Please email your updated CV, passport copy, and visa page to

Best of luck

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.

1. Communicating with customers directly in person, in addition to via phone and email
2. Empathizing with and prioritizing customer needs
3. Upholding company values and respecting every customer
4. Resolving issues and setting appropriate expectations with customers
5. Understanding and responding appropriately to customer issues
6. Consistently composing grammatically correct, concise, and accurate written responses
7. Approaching problems logically and with good judgment to ensure the appropriate customer outcome
8. Making quick and effective decisions on behalf of the customer
9. Working a flexible full-time schedule (40 hours per week)

• Work in environments where noise levels vary and can be loud (hearing protection will be provided)
• Work in environments where temperatures may vary due to outside weather conditions and are not controlled

You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.

• High school diploma or equivalent
• Previous experience in customer service
• Ability to effectively prioritize work to ensure efficiency
• Experience with Windows OS and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools
• English and Arabic language skills
• Bachelor's degree or equivalent work experience
• Proficiency in verbal and written communication
• Experience understanding and developing performance metrics to measure progress against KPIs
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.