71 Siebel Crm jobs in the United Arab Emirates

We are seeking a highly skilled professional to fill the role of Siebel CRM Expert in our Dubai office. The ideal candidate will have 6+ years of experience in configuring, deploying, and fine-tuning Siebel CRM for leading clients.

• Configure, deploy, and optimize Siebel CRM
• Implement performance enhancements and Agile methodology (Scrum Framework)

• Experience with operating systems and software development life cycles
• Deep understanding of Siebel Enterprise Architecture and Best Practices
• Hands-on experience with Siebel configuration (UI Layer, BO Layer, and Data object layer)
• Expertise in workflow and eScript programming
• Experience with Inbound and Outbound web services, JMS configuration, and REST APIs
• Proficiency in Siebel Open UI (PM and PR)
• Hands-on experience with configuring Assignment Manager criteria and WL Distribution
• Experience with server management tasks and Java programming (desirable)

• Strong knowledge of banking operations and campaigns
• Retail and corporate domain expertise

Location: Onsite in Dubai

Required Availability: Immediate joiner preferred.

We are seeking a seasoned professional to take on the role of Siebel CRM Developer.

• OS
• Excellent understanding of Siebel Enterprise Architecture
• Excellent understanding of Siebel Best Practices
• Hands-on experience on Siebel configuration (UI Layer, BO Layer, and Data object layer)
• Expert in workflow and eScript
• Hands-on experience in configuring Inbound and Outbound web services, JMS configuration, and REST APIs
• Experience in Siebel Open UI (PM and PR)
• Hands-on experience on configuring Assignment Manager criteria and WL Distribution
• Experience in server management tasks
• Experience in Siebel Marketing Campaigns
• Experience in Siebel Lead Management and Service Request modules

• Banking knowledge, especially on campaigns
• Retail and corporate domain experience

Dubai, United Arab Emirates | Posted on 07/03/2025

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives, seven days a week.

The Customer RelationshipOfficer (CRO) plays a vital role in ensuring a superior experience for clubmembers by building strong relationships, handling inquiries and complaints,and promoting premium services. This position requires delivering personalizedservice, resolving issues effectively, and fostering member satisfaction andretention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point ofcontact for club members, addressing questions, concerns, and feedback withprofessionalism and empathy.
• Greet members warmly and providepersonalized assistance to ensure a seamless experience.
• Actively promote membershipupgrades, class bookings, and premium services.
• Handle member complaints andresolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues areresolved to the member’s satisfaction.

Membership Management:

• Assist with member onboarding,renewals, cancellations, and account management.
• Maintain accurate member records inthe system, ensuring data privacy and security.
• Work closely with other departments(sales, wellness, and operations) to coordinate member services and ensuresmooth communication.
• Support marketing initiatives bypromoting events, offers, and programs.

Facility Tours and Promotions:

• Conduct guided tours forprospective members, highlighting the club’s premium amenities and services.
• Proactively recommend personalizedservices to enhance the member experience.

Member Retention:

• Build strong relationships withmembers to understand their wellness goals and ensure a high level ofengagement and retention.
• Identify at-risk members andimplement strategies to enhance their experience.

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Conflict resolution and problem-solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.

Club Access: Full access to SEVEN Wellness Club facilities and classes

F&B Discount: 50% off all in-house food and beverage items atThe Dose by Silvena

Career Growth: Opportunities to grow across SEVEN’s expanding group of brands

Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships handling inquiries and complaints and promoting premium services. This position requires delivering personalized service resolving issues effectively and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members addressing questions concerns and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades class bookings and premium services.
  

Complaint Resolution:

• Handle member complaints and resolve issues promptly escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member s satisfaction.
  

Membership Management:

• Assist with member onboarding renewals cancellations and account management.
  
• Maintain accurate member records in the system ensuring data privacy and security.
  

Collaboration:

• Work closely with other departments (sales wellness and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events offers and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members highlighting the club s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.
  

• Bachelor s degree in hospitality customer service business or a related field (preferred)
  
• At least 1 2 years of experience in customer service sales or a similar role preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness hospitality or service industry is a plus.
  

As a key member of our team, you will play a vital role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients.

This role requires excellent communication and interpersonal skills, with the ability to multitask and prioritize in a fast-paced environment.

You will be responsible for attending to all sales enquiries via various means of communication, preparing sales quotations, proposals and supply agreements, and planning, coordinating and scheduling contractual services according to agreement with both the operations team & the client.

• Attends to all sales enquiries via all means of communications.
• Prepare sales Quotations, sales proposals and supply agreement.
• Plans, coordinates and schedules contractual services according to agreement with both the operations team & the client.
• Monitors & documents the process of service execution.
• Engage with customers via phone, email, or in-person to address inquiries, provide information about services, and resolve complaints or issues.
• Manage service requests, schedule appointments, and coordinate with the operations team to ensure timely delivery of services.
• Investigate and resolve customer complaints promptly and professionally, aiming to achieve a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions using the company's CRM system.
• Gather feedback from customers to identify areas for improvement and relay this information to the management team.

• Bachelor degree or equivalent.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.

By working in this role, you will have the opportunity to develop your skills and gain valuable experience in a dynamic and supportive environment.

Empathy: Ability to understand and empathize with customers' concerns while maintaining a professional demeanor.

Time Management: Efficiently manage multiple tasks while prioritizing urgent matters.

We are seeking a skilled Customer Success Professional to lead and manage Enterprise customer relationships with confidence.

This role requires ensuring every detail is managed and every interaction delivers value. You will collaborate with analysts, product engineering, and business teams to help customers fully adopt our ESG data management software, achieve their goals, and grow their partnership with us.

Your key responsibilities will include:

• Defining Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes.
• Collaborative Leadership: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with cross-functional teams to ensure we operate in lockstep and deliver the best possible outcomes.
• Building Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threaded accounts and fostering strong executive-level connections.
• Driving Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts.
• Leading Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end with support from leadership as needed.
• Managing Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success.
• Demonstrating Impact: Highlight and share customer success stories that demonstrate the tangible value we bring to their businesses, ensuring these stories are celebrated both externally and internally.

The ideal candidate will have:

• 3 years of relevant work experience in Customer Success or Account Management teams
• A deep caring about customers and a natural ability to empathize with and advocate for them;
• A passion for the ESG industry;
• Strong communication and presentation skills in English
• The ability to independently prioritize work and autonomously manage a large workload;
• A track record of excellence; demonstrated excellence in work;
• A structured and analytical approach to any work plan;
• An entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup software development industry and/or SaaS experience (preferred)

We offer:

• A collaborative and dynamic work environment
• The opportunity to contribute to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• A flexible schedule
• A stock option plan

Our organization is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting products and services.

Key Responsibilities:

• Respond to customer calls, emails, and chats in a timely and professional manner.
• Provide accurate information about products and services, addressing customer concerns and resolving issues.
• Promote cross-selling opportunities to increase sales and enhance customer experience.
• Manage difficult customer situations effectively, escalating issues as necessary.
• Meet productivity targets and adhere to quality standards.

Qualifications:

• High School/Diploma or equivalent.
• Proficient with technology tools like Microsoft Office.
• Fluent in English.

Work Experience:

• Previous customer service experience required; sales experience an advantage.
• Strong communication skills for building relationships and selling products.
• Ability to handle long hours and work under pressure.
• Contribute to business strategies and meet KPIs.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Airlines and Aviation

Job Summary:

We are seeking a Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, enhancing their satisfaction, and improving their overall experience.

About the Role:

This is an exciting opportunity for a highly motivated and results-driven individual to manage customer interactions, analyze data, and deliver personalized communication using CRM systems.

Your Key Responsibilities:

• Client Relationship Management:
• Build and maintain relationships with potential buyers, sellers, renters, and investors.
• Act as a point of contact for clients, addressing their queries, concerns, and needs promptly.
• Track customer interactions using CRM software to ensure all details are recorded and followed up on a timely manner.
• Database Management:
• Maintain and update a comprehensive database of customers, prospects, and leads.
• Ensure accurate entry of client information, transaction history, and preferences into the CRM system.
• Segment clients into groups based on needs, preferences, or status to tailor communication.
• Client Onboarding & Support:
• Responsible for SPAs and contracts.
• Assist in the onboarding process for new clients, ensuring they understand the services offered and our processes.
• Provide post-sale support, helping customers with their queries regarding property details, documentation, and transactions.
• Lead Generation and Conversion:
• Generate new leads through various channels (online platforms, referrals, etc.).
• Qualify and nurture leads by maintaining consistent contact through calls, emails, or social media engagement.
• Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.
• Collaboration with Other Departments:
• Collaborate with sales, marketing, and customer service teams to ensure smooth handling of client transactions.
• Assist the marketing team by providing customer insights for campaign development and targeting.