375 Site Service jobs in the United Arab Emirates

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With 178 sales and logistics facilities in over 60 countries, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs 7,000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.

Ever since Doka’s arrival in the Middle East over twenty years ago, the UAE has played a strategic role in the company’s regional and global growth strategy, with Dubai remaining the company's operational headquarters for the Middle East and Africa (MEA). Operating from a 50,000 square-metres plot comprising an office, state-of-the-art warehouse and reconditioning facility, Doka Gulf has been setup to provide faster access to its highly valued customers, and the agility required to meet market demand.In line with our regional growth, Doka Gulf is currently looking to recruit a career driven professional to join its versatile team and support the company’s ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings—including formwork pre-assembly and installation—solidifying our position as a trusted partner in the market.

Through your leadership and commitment to service excellence, you will play a key role in building and reinforcing client confidence in Doka’s capabilities. By ensuring seamless execution and responsive support, you will help foster long-term relationships grounded in trust, performance, and reliability—hallmarks of our reputation in the market.

Does this sound like an exciting and challenging opportunity? Then apply now!

Your responsibilities

Lead and develop our team of Formwork Instructors

• Oversee the day-to-day operations of on-site support delivered by our experienced Formwork Instructors.
• Ensure consistent delivery of high-quality service across all active project sites by promoting knowledge sharing, technical excellence, and strict adherence to Doka’s safety standards.
• Drive continuous improvement by refining processes and championing best practices to elevate formwork execution standards and operational efficiency.

Manage our Formwork Pre-Assembly and On-Site Installation Teams

• Lead and coordinate in-house teams of skilled operatives responsible for delivering value-added formwork services, ensuring operational efficiency and high-quality execution for our clients.
• Prepare accurate and timely service quotations based on customer specifications and project schedules, aligning offerings with client expectations and deadlines.
• Continuously improve workshop processes and site practices to boost productivity, streamline workflows, and increase overall service profitability.
• Collaborate proactively with the Engineering department to refine formwork solutions, leveraging insights from real-world project challenges to improve execution outcomes.
• Ensure compliance with established work instructions related to logistics, invoicing, progress tracking, and claims handling, through effective coordination with relevant departments.
• Serve as the primary point of contact for customers during the execution phase, providing actionable feedback to internal teams to enhance service quality and overall performance.

• Proven leadership and team management capabilities, with a strong track record of motivating multidisciplinary teams in high-pressure site environments.
• Extensive knowledge of formwork systems, construction methodologies, and their practical application in complex project settings.
• Demonstrated problem-solving skills, with the ability to assess situations quickly and implement effective, practical solutions.
• Substantial experience in the UAE and Middle East construction industry, with a strong understanding of regional project execution norms and challenges.
• In-depth familiarity with HSE standards, local regulatory requirements, and industry best practices related to site safety and compliance.
• Excellent communication, presentation, and client-facing skills, with the ability to convey technical information clearly to both internal and external stakeholders.
• Strong attention to detail, with a commitment to quality workmanship, technical accuracy, and service excellence.
• Ability to interpret engineering drawings, technical documents, and project specifications to support effective planning and execution.
• Skilled in coordinating cross-functional teams and managing interdepartmental workflows to ensure seamless service delivery.
• Proficient in using project management tools and digital platforms for reporting, tracking progress, and ensuring accountability.
• Adaptable and solution-oriented, with a proactive mindset toward continuous improvement and operational efficiency.
• Culturally aware and capable of working effectively in diverse, multicultural environments.
• Strong Knowledge in Microsoft Office.
• Valid UAE driving License.

Job Type : Full time

Location: Dubai / UAE

As a customer-focused organization, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

Job Description

As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings including formwork pre-assembly and installation solidifying our position as a trusted partner in the market.

Job Description

As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings including formwork pre-assembly and installation solidifying our position as a trusted partner in the market.

Through your leadership and commitment to service excellence, you will play a key role in building and reinforcing client confidence in Doka s capabilities. By ensuring seamless execution and responsive support, you will help foster long-term relationships grounded in trust, performance, and reliability hallmarks of our reputation in the market.

Does this sound like an exciting and challenging opportunity? Then apply now

Your Responsibilities

Lead and develop our team of Formwork Instructors

• Oversee the day-to-day operations of on-site support delivered by our experienced Formwork Instructors.
• Ensure consistent delivery of high-quality service across all active project sites by promoting knowledge sharing, technical excellence, and strict adherence to Doka s safety standards.
• Drive continuous improvement by refining processes and championing best practices to elevate formwork execution standards and operational efficiency.
  
  

• Lead and coordinate in-house teams of skilled operatives responsible for delivering value-added formwork services, ensuring operational efficiency and high-quality execution for our clients.
• Prepare accurate and timely service quotations based on customer specifications and project schedules, aligning offerings with client expectations and deadlines.
• Continuously improve workshop processes and site practices to boost productivity, streamline workflows, and increase overall service profitability.
  
  

• Collaborate proactively with the Engineering department to refine formwork solutions, leveraging insights from real-world project challenges to improve execution outcomes.
• Ensure compliance with established work instructions related to logistics, invoicing, progress tracking, and claims handling, through effective coordination with relevant departments.
• Serve as the primary point of contact for customers during the execution phase, providing actionable feedback to internal teams to enhance service quality and overall performance.
  
  

• Proven leadership and team management capabilities, with a strong track record of motivating multidisciplinary teams in high-pressure site environments.
• Extensive knowledge of formwork systems, construction methodologies, and their practical application in complex project settings.
• Demonstrated problem-solving skills, with the ability to assess situations quickly and implement effective, practical solutions.
• Substantial experience in the UAE and Middle East construction industry, with a strong understanding of regional project execution norms and challenges.
• In-depth familiarity with HSE standards, local regulatory requirements, and industry best practices related to site safety and compliance.
• Excellent communication, presentation, and client-facing skills, with the ability to convey technical information clearly to both internal and external stakeholders.
• Strong attention to detail, with a commitment to quality workmanship, technical accuracy, and service excellence.
• Ability to interpret engineering drawings, technical documents, and project specifications to support effective planning and execution.
• Skilled in coordinating cross-functional teams and managing interdepartmental workflows to ensure seamless service delivery.
• Proficient in using project management tools and digital platforms for reporting, tracking progress, and ensuring accountability.
• Adaptable and solution-oriented, with a proactive mindset toward continuous improvement and operational efficiency.
• Culturally aware and capable of working effectively in diverse, multicultural environments.
• Strong Knowledge in Microsoft Office.
• Valid UAE driving License.

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Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With 178 sales and logistics facilities in over 60 countries, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs 7,000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.

Ever since Doka's arrival in the Middle East over twenty years ago, the UAE has played a strategic role in the company's regional and global growth strategy, with Dubai remaining the company's operational headquarters for the Middle East and Africa (MEA). Operating from a 50,000 square-metres plot comprising an office, state-of-the-art warehouse and reconditioning facility, Doka Gulf has been setup to provide faster access to its highly valued customers, and the agility required to meet market demand.In line with our regional growth, Doka Gulf is currently looking to recruit a career driven professional to join its versatile team and support the company's ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings—including formwork pre-assembly and installation—solidifying our position as a trusted partner in the market.

Through your leadership and commitment to service excellence, you will play a key role in building and reinforcing client confidence in Doka's capabilities. By ensuring seamless execution and responsive support, you will help foster long-term relationships grounded in trust, performance, and reliability—hallmarks of our reputation in the market.

Does this sound like an exciting and challenging opportunity? Then apply now

Your responsibilities

Lead and develop our team of Formwork Instructors

• Oversee the day-to-day operations of on-site support delivered by our experienced Formwork Instructors.
• Ensure consistent delivery of high-quality service across all active project sites by promoting knowledge sharing, technical excellence, and strict adherence to Doka's safety standards.
• Drive continuous improvement by refining processes and championing best practices to elevate formwork execution standards and operational efficiency.

Manage our Formwork Pre-Assembly and On-Site Installation Teams

• Lead and coordinate in-house teams of skilled operatives responsible for delivering value-added formwork services, ensuring operational efficiency and high-quality execution for our clients.
• Prepare accurate and timely service quotations based on customer specifications and project schedules, aligning offerings with client expectations and deadlines.
• Continuously improve workshop processes and site practices to boost productivity, streamline workflows, and increase overall service profitability.
• Collaborate proactively with the Engineering department to refine formwork solutions, leveraging insights from real-world project challenges to improve execution outcomes.
• Ensure compliance with established work instructions related to logistics, invoicing, progress tracking, and claims handling, through effective coordination with relevant departments.
• Serve as the primary point of contact for customers during the execution phase, providing actionable feedback to internal teams to enhance service quality and overall performance.

• Proven leadership and team management capabilities, with a strong track record of motivating multidisciplinary teams in high-pressure site environments.
• Extensive knowledge of formwork systems, construction methodologies, and their practical application in complex project settings.
• Demonstrated problem-solving skills, with the ability to assess situations quickly and implement effective, practical solutions.
• Substantial experience in the UAE and Middle East construction industry, with a strong understanding of regional project execution norms and challenges.
• In-depth familiarity with HSE standards, local regulatory requirements, and industry best practices related to site safety and compliance.
• Excellent communication, presentation, and client-facing skills, with the ability to convey technical information clearly to both internal and external stakeholders.
• Strong attention to detail, with a commitment to quality workmanship, technical accuracy, and service excellence.
• Ability to interpret engineering drawings, technical documents, and project specifications to support effective planning and execution.
• Skilled in coordinating cross-functional teams and managing interdepartmental workflows to ensure seamless service delivery.
• Proficient in using project management tools and digital platforms for reporting, tracking progress, and ensuring accountability.
• Adaptable and solution-oriented, with a proactive mindset toward continuous improvement and operational efficiency.
• Culturally aware and capable of working effectively in diverse, multicultural environments.
• Strong Knowledge in Microsoft Office.
• Valid UAE driving License.

Job Type: Full time

Location: Dubai / UAE

As a customer-focused organization, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of its entire people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

We are looking for a seasoned, experienced professional Site Service Engineer.

Responsibilities:

• To operate as LV/MV Specialist with protection capability.
• MV-troubleshooting, erection, and maintenance of our MV products/equipment's.
• LV-troubleshooting, Retrofit- mechanical Bus bar modification. erection and maintenance and testing of LV products/Equipments.
• To assist in spare parts/retrofit/extension panels/offer preparation, assist in contract execution.
• To assist in spare parts/retrofit/extension panels/offer preparation, assist in contract execution.
• Knowledge in LV switchgear such as Okken / Blok set
• Knowledge in Masterpact NT/NW, Compact Breakers and Micrologic (LV Trip unit)
• Interfacing with customers or works to clarify technical matters and rectifying all related problems of MV / LV products / equipment's.
• Programming and trouble shooting of protection relays (SEPAM, MICOM & VIP) - Knowledge of other manufacturers' relays is plus.
• Testing and commissioning of MV/ LV equipment's / products. Perform contract execution for spare parts, retrofit extension panels and maintenance jobs

Key Qualifications:

• Degree/ Diploma in Electrical and Electronics Engineering.
• Must have good communication skills.
• Minimum of 4-6 years of experience in Installation, Mechanical retrofit and testing and Commissioning and maintenance activities
• Must have good communication and interfacing skills.
• To work at site (Flexible hours) as per job requirement. (onshore / Offshore)
• Must have the Digital Experience and fulfilling the KPI of Schneider electric.
• ADDC /DEWA approval if any is added advantage.
• Knowledge on Windows MS Office / associated Software's related to the test equipment's and Relays. LV specialization software's

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Company Description

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With 178 sales and logistics facilities in over 60 countries, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs 7,000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.

Ever since Doka's arrival in the Middle East over twenty years ago, the UAE has played a strategic role in the company's regional and global growth strategy, with Dubai remaining the company's operational headquarters for the Middle East and Africa (MEA). Operating from a 50,000 square-metres plot comprising an office, state-of-the-art warehouse and reconditioning facility, Doka Gulf has been setup to provide faster access to its highly valued customers, and the agility required to meet market demand.In line with our regional growth, Doka Gulf is currently looking to recruit a career driven professional to join its versatile team and support the company's ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings—including formwork pre-assembly and installation—solidifying our position as a trusted partner in the market.

Through your leadership and commitment to service excellence, you will play a key role in building and reinforcing client confidence in Doka's capabilities. By ensuring seamless execution and responsive support, you will help foster long-term relationships grounded in trust, performance, and reliability—hallmarks of our reputation in the market.

Does this sound like an exciting and challenging opportunity? Then apply now

Your responsibilities

Lead and develop our team of Formwork Instructors

• Oversee the day-to-day operations of on-site support delivered by our experienced Formwork Instructors.
• Ensure consistent delivery of high-quality service across all active project sites by promoting knowledge sharing, technical excellence, and strict adherence to Doka's safety standards.
• Drive continuous improvement by refining processes and championing best practices to elevate formwork execution standards and operational efficiency.

Manage our Formwork Pre-Assembly and On-Site Installation Teams

• Lead and coordinate in-house teams of skilled operatives responsible for delivering value-added formwork services, ensuring operational efficiency and high-quality execution for our clients.
• Prepare accurate and timely service quotations based on customer specifications and project schedules, aligning offerings with client expectations and deadlines.
• Continuously improve workshop processes and site practices to boost productivity, streamline workflows, and increase overall service profitability.

Strengthen Cross-Departmental Collaboration

• Collaborate proactively with the Engineering department to refine formwork solutions, leveraging insights from real-world project challenges to improve execution outcomes.
• Ensure compliance with established work instructions related to logistics, invoicing, progress tracking, and claims handling, through effective coordination with relevant departments.
• Serve as the primary point of contact for customers during the execution phase, providing actionable feedback to internal teams to enhance service quality and overall performance.

• Proven leadership and team management capabilities, with a strong track record of motivating multidisciplinary teams in high-pressure site environments.
• Extensive knowledge of formwork systems, construction methodologies, and their practical application in complex project settings.
• Demonstrated problem-solving skills, with the ability to assess situations quickly and implement effective, practical solutions.
• Substantial experience in the UAE and Middle East construction industry, with a strong understanding of regional project execution norms and challenges.
• In-depth familiarity with HSE standards, local regulatory requirements, and industry best practices related to site safety and compliance.
• Excellent communication, presentation, and client-facing skills, with the ability to convey technical information clearly to both internal and external stakeholders.
• Strong attention to detail, with a commitment to quality workmanship, technical accuracy, and service excellence.
• Ability to interpret engineering drawings, technical documents, and project specifications to support effective planning and execution.
• Skilled in coordinating cross-functional teams and managing interdepartmental workflows to ensure seamless service delivery.
• Proficient in using project management tools and digital platforms for reporting, tracking progress, and ensuring accountability.
• Adaptable and solution-oriented, with a proactive mindset toward continuous improvement and operational efficiency.
• Culturally aware and capable of working effectively in diverse, multicultural environments.
• Strong Knowledge in Microsoft Office.
• Valid UAE driving License.

Job Type: Full time

Location: Dubai / UAE

As a customer-focused organization, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of its entire people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

We are looking for a seasoned, experienced professional Site Service Engineer.

Responsibilities:

• To operate as LV/MV Specialist with protection capability.
• MV-troubleshooting, erection, and maintenance of our MV products/equipment’s.
• LV-troubleshooting, Retrofit- mechanical Bus bar modification. erection and maintenance and testing of LV products/Equipments.
• To assist in spare parts/retrofit/extension panels/offer preparation, assist in contract execution.
• To assist in spare parts/retrofit/extension panels/offer preparation, assist in contract execution.
• Knowledge in LV switchgear such as Okken / Blok set
• Knowledge in Masterpact NT/NW, Compact Breakers and Micrologic (LV Trip unit)
• Interfacing with customers or works to clarify technical matters and rectifying all related problems of MV / LV products / equipment’s.
• Programming and trouble shooting of protection relays (SEPAM, MICOM & VIP) - Knowledge of other manufacturers’ relays is plus.
• Testing and commissioning of MV/ LV equipment’s / products. Perform contract execution for spare parts, retrofit extension panels and maintenance jobs

Key Qualifications:

• Degree/ Diploma in Electrical and Electronics Engineering.
• Must have good communication skills.
• Minimum of 4-6 years of experience in Installation, Mechanical retrofit and testing and Commissioning and maintenance activities
• Must have good communication and interfacing skills.
• To work at site (Flexible hours) as per job requirement. (onshore / Offshore)
• Must have the Digital Experience and fulfilling the KPI of Schneider electric.
• ADDC /DEWA approval if any is added advantage.
• Knowledge on Windows MS Office / associated Software’s related to the test equipment’s and Relays. LV specialization software’s

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.