Business Process Improvement Specialist
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We are seeking a detail-oriented and strategic professional to lead and support ERP implementation projects. The ideal candidate will work closely with clients to understand their business processes and deliver tailored ERP solutions using Zoho products.
Key Responsibilities- Analyze client business requirements and translate them into functional ERP solutions.
- Design, configure, and implement Zoho ERP modules (CRM, Books, Inventory, Projects, People, Creator, etc.).
- Conduct workshops and training sessions for clients and end-users.
- Collaborate with technical teams to customize solutions using Zoho Creator or Deluge scripting.
- Manage full lifecycle ERP implementations including discovery, design, testing, deployment, and support.
- Develop documentation, user manuals, and SOPs.
- Provide post-implementation support and continuous improvement recommendations.
- Stay updated with Zoho product updates and best practices.
- Bachelor's degree in Business, Information Systems, Computer Science, or related field.
- Proven experience as an ERP Functional Consultant, preferably with Zoho ERP.
- Strong understanding of business processes across finance, sales, operations, HR, and inventory management.
- Experience with Zoho products such as Zoho CRM, Books, Inventory, Projects, Creator, and Deluge scripting.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills to interact with clients and stakeholders.
- Ability to manage multiple projects and work under tight deadlines.
Business Process Improvement Specialist
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About this role
We are seeking a highly skilled Senior Consultant to join our team. This is an exciting opportunity for someone with experience in business process improvement and SAP implementation.
Business Process Improvement Specialist
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Job Title: Business Process Improvement Specialist
Job Description:The primary objective of this role is to analyze and enhance business processes, ensuring seamless execution and optimal results. Key responsibilities include managing multiple projects simultaneously, focusing on process automation in the Trade Finance sector.
- Familiarity with artificial intelligence, machine learning, and Large Language Models in process automation is crucial for success in this position.
- Project management skills are essential, with relevant certifications being a significant advantage.
- Daily standups, weekly/bi-weekly scrums, report preparation, and project status tracking are critical tasks that must be performed effectively.
- Timely delivery of projects and all business requirements must be ensured, guaranteeing customer satisfaction.
- UAT management is also a key responsibility, requiring close collaboration with cross-functional teams.
- Proven experience in process analysis, improvement, and automation.
- Strong understanding of AI, ML, and LLM in process automation.
- Excellent project management skills, with the ability to handle multiple projects concurrently.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
This role offers a dynamic and challenging work environment, with opportunities for professional growth and development. The ideal candidate will be motivated, result-driven, and passionate about process improvement.
Others:We are committed to providing a safe and inclusive work environment, where diversity and inclusion are valued and respected. If you are a detail-oriented, proactive, and innovative individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Business Process Improvement Specialist
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Maximise your potential in this forward-thinking operations role where you'll drive process improvement and innovation. Collaborate with a dynamic team to streamline operations, identify areas for growth and develop data-driven solutions that enhance productivity.
Your Key Responsibilities:- Support Operational Excellence: Contribute to the smooth running of daily operations within our shipping department, ensuring seamless processes and efficient workflows.
- Leverage Your Skills: Gain practical experience in a fast-paced environment, developing valuable skills and expertise that will set you apart in your career.
- Collaborate with Professionals: Work alongside committed, talented and driven professionals who share a passion for excellence in the industry.
We value innovation, collaboration and personal growth. As an operations transformation specialist, you'll play a crucial part in driving business success and contributing to Focal's mission of excellence in the industry.
Achieve Success:- Develop New Standards: Create and implement process improvements that enhance operational efficiency and effectiveness.
- Enhance Team Performance: Support your colleagues in achieving their goals, fostering a culture of collaboration and mutual support.
- Pursue Continuous Learning: Stay up-to-date with industry trends and best practices, applying new knowledge and skills to drive business growth.
Business Process Documenter
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You will play a crucial role in developing and documenting Standard Operating Procedures (SOPs) to enhance operational efficiency. Your collaboration with senior consultants and partners will involve creating structured, effective, and comprehensive process documentation.
- Conduct interviews and workshops with stakeholders to gather relevant data for documentation.
- Document business processes, workflows, and SOPs with a high level of accuracy and detail.
- Identify process gaps and recommend improvements for operational effectiveness.
- Draft and develop financial and operational policies in collaboration with senior consultants and partners.
- Create flowcharts, process maps, and other visual aids to support SOPs and policy frameworks.
- Maintain and update the repository of SOPs and policies, ensuring easy accessibility.
- 5+ years of experience in SOP writing, process documentation, or a similar role.
- Strong understanding of internal audit processes, risk management, and control frameworks.
- Demonstrated experience in drafting financial and operational policies.
- Proficiency in tools such as MS Word, Excel, and process-mapping software (e.g., Visio or Lucidchart).
- Exceptional attention to detail, organizational, and analytical skills.
- Prior experience in industries such as construction, real estate, manufacturing, or automobiles is highly desirable.
- A structured thinker with excellent writing and communication skills.
- Proven ability to handle multiple tasks and meet deadlines effectively.
- A sample SOP or policy document you've created previously (to be shared during the application process).
Business Process Strategist
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Business Process Strategist
">The role of Business Process Strategist involves analysing business processes to identify areas for improvement. This requires working closely with stakeholders, gathering and documenting requirements, and contributing to the successful delivery of IT solutions that meet both current and future business goals.
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- Develop process maps and workflows that outline the current and future states of business operations. ">
- Prepare clear and comprehensive business analysis documents, including BRDs, functional specifications, and user stories. ">
- Conduct regular meetings to provide project updates and gather feedback from stakeholders. ">
For this position, we are looking for a highly skilled professional with 3-5 years of experience as a business analyst or in a related field, preferably within the technology or financial services sector.
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- Strong analytical skills with the ability to provide insights based on data analysis. ">
- Excellent verbal and written communication skills. ">
- Proficiency in business analysis and project management tools (e.g., JIRA, Confluence). ">
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- Opportunity to work with a leading organisation. ">
- Competitive compensation package. ">
- Exposure to cutting-edge banking technologies and digital transformation initiatives. ">
- Collaborative work environment with cross-functional teams. ">
- Long-term project stability and career growth opportunities. ">
Seniority level: Mid-Senior level
">Employment type: Full-time
">Job function: Other
">Industries: IT Services and IT Consulting
Business Process Innovator
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We are seeking a skilled Process Architect to join our team. As a key member of our organization, you will be responsible for designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction.
Key Responsibilities:- Design and document Service Management process designs based on business and functional requirements.
- Communicate functional and process designs to both project and client leadership.
- Work with technical specialists who will configure/customize solutions in alignment with the design.
- Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design.
- Provide input to other teams (data, change management teams) in the creation of their deliverables.
- Bachelor's degree in computer science, Information Technology, or a related field.
- ITIL 4 Foundation Certified.
- ServiceNow CSA Required.
- ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).
- Any certifications in business process consulting are highly advantageous, as are any relevant technical associations/certifications.
- ITIL Master Certification.
- ITIL 4 Strategic Leader (ITIL SL): ITIL 4 Strategist Direct, Plan, and Improve
- Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
- Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 2000.
- Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).
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Business Process Manager
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Becoming an Operations Supervisor can be a pivotal moment in your career. You'll have the opportunity to play a leading role in the success of an organization by overseeing daily operations and driving process improvements.
Job Responsibilities
- Operations Oversight
- Leadership and Team Management
- Process Improvement
- Communication and Collaboration
As an Operations Supervisor, you will be responsible for managing day-to-day operations, coordinating between different departments, implementing operational policies, and monitoring performance metrics. Your exceptional leadership skills and ability to multitask will help drive organizational success.
Requirements:
- A bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a supervisory role within operations.
- Excellent leadership and team management skills are required for this position.
- Strong communication skills to effectively liaise between different departments and teams.
- Proven ability to manage multiple tasks and projects efficiently under tight deadlines.
This role requires a detail-oriented individual who can lead a team with confidence and precision. If you're passionate about driving business success and improving processes, this could be the perfect opportunity for you.
Strategic Business Process Consultant
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The SAP Retail SD/Ecommerce Expert is responsible for designing and implementing best business processes in a SAP environment to support customers' business needs.
Key Responsibilities:Business Process Optimization Specialist
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The Business Process Optimization Specialist plays a pivotal role in harmonizing business and technical teams. As a liaison, you will identify document and validate project scope and objectives to provide functionality that aligns with business goals.
This exciting opportunity allows you to tackle some of the world's most meaningful challenges, helping customers achieve sustainable development goals.
- Assist in formulating and defining project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
- Responsible for understanding technology business processes and opportunities in the context of technical and business requirements.
- Work on solutions that enable the organization to achieve its objectives.
- Partner with stakeholders to elicit, analyze, communicate, document, and validate requirements for changes to business processes.
- Revisit existing system difficulties as necessary.
- Ensure testing requirements are met.
- Document business requirements.
- May specialize in: process improvement methodology, business analytics, and technology implementation.
- Less than 2 years of experience in IT.
- Intermediate to Advanced skills in MS Office.
- Excellent analytical and problem-solving skills.
- Self-motivated and process-oriented.