Business Process Improvement
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In DP World's Commercial Department, our Business Process Improvement (BPI) team are the internal innovators . We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric. This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs? If you're a problem-solver who sees inefficiency as an opportunity, you belong here.
Your Mission:
As a BPI Graduate, you will be the analytical engine for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.
Responsibilities- Be a Detective: Use root cause analysis to uncover why a process is broken and data to prove your case.
- Map the Future: Visualize current workflows and design the improved, future-state processes that will become our new global standard.
- Become a Tech-Savvy Innovator: Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
- Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
- Build the Rulebook: Help draft and update the official policies and procedures that guide our global commercial teams.
- Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.
- A degree in Business Administration, Commerce, Operations Management, Quality , or a related field.
- A problem-obsessed mindset – you can't leave a puzzle unsolved.
- Analytical superpowers – you love turning data into compelling stories.
- Communication skills to simplify complex ideas and influence others.
- A passion for commercial success and understanding what makes customers tick.
- No prior professional experience needed – we'll teach you the methodologies. Your fresh perspective is your advantage.
High Impact: Your projects will directly affect multi-million-dirhams contracts and global customer experiences.
Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.
Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.
Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.
Our Commitments to Fresh Graduates- 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within DP World's UAE operations, developing a wide range of skills within a structured timeframe.
- Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
- Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
- Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
- Professional Networking: Build connections with fellow graduates to support your career at DP World.
If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.
Seniority level- Entry level
- Full-time
- Customer Service and Administrative
- Industries: Transportation, Logistics, Supply Chain and Storage
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Business Process Improvement Specialist
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Maximise your potential in this forward-thinking operations role where you'll drive process improvement and innovation. Collaborate with a dynamic team to streamline operations, identify areas for growth and develop data-driven solutions that enhance productivity.
Your Key Responsibilities:- Support Operational Excellence: Contribute to the smooth running of daily operations within our shipping department, ensuring seamless processes and efficient workflows.
- Leverage Your Skills: Gain practical experience in a fast-paced environment, developing valuable skills and expertise that will set you apart in your career.
- Collaborate with Professionals: Work alongside committed, talented and driven professionals who share a passion for excellence in the industry.
We value innovation, collaboration and personal growth. As an operations transformation specialist, you'll play a crucial part in driving business success and contributing to Focal's mission of excellence in the industry.
Achieve Success:- Develop New Standards: Create and implement process improvements that enhance operational efficiency and effectiveness.
- Enhance Team Performance: Support your colleagues in achieving their goals, fostering a culture of collaboration and mutual support.
- Pursue Continuous Learning: Stay up-to-date with industry trends and best practices, applying new knowledge and skills to drive business growth.
Business Process Improvement Specialist
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Business Process Improvement Specialist
We are seeking a Business Process Improvement Specialist to join our team in Dubai. The ideal candidate will be responsible for analyzing business processes and identifying areas for improvement.
Business Process Intern
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Dubai, United Arab Emirates | Posted on 09/16/2025
The Business Process Intern will collaborate closely with Sharaf DG business teams to understand, document, and enhance critical business processes. This role involves conducting information-gathering interviews, asking insightful questions for clarity, and developing polished documentation and workflow diagrams using industry-standard tools.
Responsibilities- Collaborate with business teams and Subject Matter Experts (SMEs) to understand current business processes through direct interactions and thorough discussions. Exhibit strong analytical skills with the ability to ask thoughtful questions and synthesize complex workflows into clear, comprehensive documentation.
- Document Standard Operating Procedures (SOPs), workflows, and policies clearly, concisely, and comprehensively using Microsoft Visio, Word, Excel, and PowerPoint, ensuring accuracy and clarity.
- Analyze processes and identify areas for optimization, improvement, and automation opportunities.
- Collaborate with the business team for ongoing process reviews and iterative documentation updates
- Support process improvement initiatives, including data collection, research, and reporting on process performance metrics.
- Experience 6 to 12 months of relevant experience documenting business processes and policies is required. Prior exposure to business process mapping, documentation, or analytics (via coursework, internships, or projects) is essential. Please do not apply without this experience.
- Educational Qualification: Pursuing or recently graduated with a degree in Business Administration, Management, Information Systems, Engineering, Finance or related fields.
- Professional Certifications: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and process mapping tools such as Microsoft Visio.
- Skills & Abilities: Fluent in spoken and written English with strong communication, writing, and presentation skills.
- Strong analytical skills with an ability to ask thoughtful questions and synthesize complex workflows into clear documentation.
- Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
- Note: 3 months internship and extendable based on requirements.
- Mandatory: on Relative visa sponsorship only.
Business Process Strategist
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We are seeking a seasoned Operations Director to drive efficiency, scalability, and excellence across all business functions.
The ideal candidate will have a keen eye for process improvement, overseeing daily operations, and streamlining processes to ensure optimal efficiency across departments.
They will work closely with leadership to implement strategies that enhance productivity, manage risks, and drive business growth.
Key Responsibilities- Oversee daily business operations, ensuring efficiency across all departments
- Develop and implement operational strategies to improve performance and scalability
- Coordinate cross-functional teams to align goals and optimize workflow
- Monitor financials, budgets, and resource allocation to maximize profitability
- Ensure compliance with industry regulations and company policies
- Proven experience in operations management, preferably in tech or finance industries
- Strong leadership, strategic planning, and problem-solving skills
- Ability to analyze business processes and implement improvements
- Excellent communication and organizational skills
- Experience with project management tools and financial oversight
Business Process Consultant
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Design and optimize business processes to drive efficiency, effectiveness, and customer satisfaction. Contribute to the overall success of the organization by creating process designs based on business and functional requirements. Work closely with stakeholders to gather, articulate, and document business and functional requirements.
Key Responsibilities:
- Serve as a subject matter expert on IT Service Management processes and guide clients toward ITIL 4 constructs.
- Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.
- Conduct client meetings to gather, articulate, and document business and functional requirements from stakeholders.
- Prepare Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).
- Design and document Service Management process designs based on business and functional requirements.
- Communicate functional and process designs to both project and client leadership.
- Work with technical specialists who will configure/customize solutions in alignment with the design.
- Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design.
Required Skills and Qualifications:
MUST HAVE:
- Bachelor's degree in computer science, Information Technology, or a related field.
- ITIL 4 Foundation Certified.
- ServiceNow CSA Required.
- ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).
Nice to Have:
Any certifications in business process consulting are highly advantageous, as are any relevant technical associations/certifications.
Business Process Intern
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The Business Process Intern will collaborate closely with Sharaf DG business teams to understand, document, and enhance critical business processes. This role involves conducting information-gathering interviews, asking insightful questions for clarity, and developing polished documentation and workflow diagrams using industry-standard tools.
Responsibilities- Collaborate with business teams and Subject Matter Experts (SMEs) to understand current business processes through direct interactions and thorough discussions. Exhibit strong analytical skills with the ability to ask thoughtful questions and synthesize complex workflows into clear, comprehensive documentation.
- Document Standard Operating Procedures (SOPs), workflows, and policies clearly, concisely, and comprehensively using Microsoft Visio, Word, Excel, and PowerPoint, ensuring accuracy and clarity.
- Analyze processes and identify areas for optimization, improvement, and automation opportunities.
- Collaborate with the business team for ongoing process reviews and iterative documentation updates.
- Support process improvement initiatives, including data collection, research, and reporting on process performance metrics.
- Experience: 6 to 12 months of relevant experience documenting business processes and policies is required. Prior exposure to business process mapping, documentation, or analytics (via coursework, internships, or projects) is essential. Please do not apply without this experience.
- Educational Qualification: Pursuing or recently graduated with a degree in Business Administration, Management, Information Systems, Engineering, Finance or related fields.
- Professional Certifications: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and process mapping tools such as Microsoft Visio.
- Skills & Abilities: Fluent in spoken and written English with strong communication, writing, and presentation skills. Strong analytical skills with an ability to ask thoughtful questions and synthesize complex workflows into clear documentation. Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
- Note: 3 months internship and extendable based on requirements.
- Mandatory: on Relative visa sponsorship only.
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Business Process Intern
Posted today
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Dubai, United Arab Emirates | Posted on 09/16/2025
The Business Process Intern will collaborate closely with Sharaf DG business teams to understand, document, and enhance critical business processes. This role involves conducting information-gathering interviews, asking insightful questions for clarity, and developing polished documentation and workflow diagrams using industry-standard tools.
Responsibilities- Collaborate with business teams and Subject Matter Experts (SMEs) to understand current business processes through direct interactions and thorough discussions. Exhibit strong analytical skills with the ability to ask thoughtful questions and synthesize complex workflows into clear, comprehensive documentation.
- Document Standard Operating Procedures (SOPs), workflows, and policies clearly, concisely, and comprehensively using Microsoft Visio, Word, Excel, and PowerPoint, ensuring accuracy and clarity.
- Analyze processes and identify areas for optimization, improvement, and automation opportunities.
- Collaborate with the business team for ongoing process reviews and iterative documentation updates
- Support process improvement initiatives, including data collection, research, and reporting on process performance metrics.
- Experience 6 to 12 months of relevant experience documenting business processes and policies is required. Prior exposure to business process mapping, documentation, or analytics (via coursework, internships, or projects) is essential. Please do not apply without this experience.
- Educational Qualification: Pursuing or recently graduated with a degree in Business Administration, Management, Information Systems, Engineering, Finance or related fields.
- Professional Certifications: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and process mapping tools such as Microsoft Visio.
- Skills & Abilities: Fluent in spoken and written English with strong communication, writing, and presentation skills.
- Strong analytical skills with an ability to ask thoughtful questions and synthesize complex workflows into clear documentation.
- Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
- Note: 3 months internship and extendable based on requirements.
- Mandatory: on Relative visa sponsorship only.
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Senior Business Process Improvement Specialist
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As a business process evaluator, you will play a pivotal role in identifying areas of improvement and developing solutions to enhance our organization's performance.
Key Responsibilities- Evaluate business processes to identify opportunities for enhancement
- Anticipate requirements and develop strategic solutions
- Collaborate with cross-functional teams to implement process improvements
You will work closely with senior managers to ensure the successful completion of analytical, building, testing, and deployment tasks related to product implementations.
Requirements- 5+ years of experience in business analysis under IT management
- Exceptional analytical and conceptual thinking skills
- Ability to influence stakeholders and work collaboratively to determine acceptable solutions
- Advanced technical skills and experience managing web and mobile apps projects
Business Process Optimization Professional
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We're looking for a skilled professional to help us streamline our business processes, eliminate inefficiencies, and enhance customer experiences.
Your Mission:
As a Business Process Improvement team member, you'll work closely with commercial leaders to diagnose problems, design solutions, and implement changes that drive business growth and customer satisfaction.
Key Responsibilities- Root Cause Analysis: Identify process issues and use data to prove your case.
- Futures Planning: Design improved workflows and visualize future-state processes.
- Tech-Savvy Innovation: Learn Lean and Six Sigma methodologies to eliminate waste and automate tasks.
- Presentation Skills: Persuade stakeholders to back your ideas for change.
- Policy Development: Draft and update official policies and procedures.
- Project Management: Support small projects from idea to implementation.
- Bachelor's degree in Business Administration, Commerce, Operations Management, Quality, or related field.
- Problem-obsessed mindset.
- Analytical skills.
- Effective communication.
- Possess a passion for commercial success.
- No prior experience required - fresh perspective is an advantage.
High Impact: Your projects will affect global customer experiences.
Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.
Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.
Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.