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Field Service Technician Location: Oman Apply now
ROSEN Middle East . SPECIALIZED IN PIPELINE INSPECTION What you can expect

• Timely onsite preparation and shipping of inspection tools and equipment to workshops or other sites in cooperation with Supply Chain Management
• Coordination and detailed time planning of required personnel, equipment, and mobilization (incl. travel and accommodation details)
• Performing Health, Safety, and Environment (HSE) risk assessment onsite
• Verifying the given tool specifications versus the operation conditions
• Checking and initializing the inspection tool prior to launching
• Tracking the tool in operation together with the operators’ staff
• Checking data quality and completeness, back-up data on external media
• Assessing tool condition, report any damages and order needed spare-parts
• Preparing tool demobilization
• Checking any equipment used on-site and reporting any damages
• Carrying out all activities in accordance with the Company's Quality & HSE guidelines and instructions
• Creating reports on work progress, tool data and conditions, and onsite daily activities
• Deliver final reports, if applicable
• On-site customer communication

• Candidate should be a graduate preferably Mechanical Engineering
• Should have excellent communication skills - both verbal and written
• Experience in site activities, onshore and offshore
• Previous experience in Pipeline Inspection industry / relevant industry will be an added advantage

• Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness
• Customized engineering consultancy providing efficient asset integrity management
• Production and supply of customized novel products and systems
• Market-driven, topical state-of-the-­art research and development providing “added-value” products and services

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

Work Location: Dubai

* Profile Submission Date is 30 June 2025 *

2. JOB SUMMARY
First and second level support for end device equipment (laptops, desktops, printers, barcode scanners, network, CCTV, etc.),
to enforce Information Security Management System policies & procedures for Asset Management, License Management, and Service Level Management. Manage inventory of spares and stocks for all end user IT assets of DP WL and implement change control procedures for all IT assets. Track asset performance and financials.
Interact internally/externally with all end users and customers daily to achieve department/work unit goals and initiatives.
Coordinate with IT Helpdesk & suppliers to resolve user hardware/software issues on desktops/laptops.
Work with Procurement & suppliers for the purchase of IT assets including hardware & software.

3. KEY RESPONSIBILITIES
Strong communication skills.
Responsible for documenting and maintaining a Software register as per ISMS License Management procedure.
Responsible for tagging and labeling all end user IT assets and managing inventory of spares and stocks for all end user IT assets in a secure environment.
Coordinate annual physical inventory reconciliation exercise with external/internal auditors.
Responsible for disposal of unusable/old assets by coordinating with Procurement and Finance Departments.
Provide technical support to end-users for hardware & software, both remotely & onsite (within UAE).
Install, configure, and maintain computer hardware, peripherals, and software.
Diagnose and resolve network connectivity problems, including LAN & Wi-Fi issues.
Manage user onboarding and offboarding processes, providing training on IT activities.
Analyze call logs to identify common trends and underlying problems.
Manage infrastructure and coordinate with vendors/suppliers for new requirements.
Collaborate with network/security/infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.
Install approved patches on desktops, laptops, and servers to ensure system security and ISMS compliance.
Respond to telephone calls, emails, and tickets for user support.

4. TECHNICAL COMPETENCIES
Solid attention to detail and ability to create and document processes and procedures.
Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.
Ability to work within a busy environment with a positive attitude and maintain a high degree of confidentiality.
Excellent organizational and problem-solving skills.
Strong understanding of desktop hardware, operating systems, and software.
Good understanding of network systems, protocols, server hardware, and operating systems.

Experience: Minimum of 8 years’ experience in the IT Infrastructure Backup Management, with at least 3 years’ experience in managing large IT Projects.

Job Purpose: The ideal candidate will be responsible for managing and maintaining backup infrastructure, ensuring the integrity and availability of data, and supporting enterprise-level storage and virtualization solutions. This role requires expertise in backup process management, storage design, virtualization technologies, and enterprise systems administration.

Certification: Commvault Certified Professional (CCP), VMware Certified Technical Associate (VCTA), Information Storage and Management – Associate (DCA-ISM), ITIL Foundation.

Responsibilities:

• Manage and maintain backup systems using Commvault and Networker.
• Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness.
• Conduct regular backups, restore testing, and disaster recovery planning.
• Design, implement, and manage storage solutions using EMC storage systems.
• Perform capacity planning, performance tuning, and system upgrades for storage environments.
• Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,)
• Experience in Virtualization technologies mainly into VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including hands-on implementation.
• Manage and maintain VMware Horizon, Active Directory and Exchange environments.
• Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc.
• Document backup and storage processes, system configurations, and recovery procedures.
• Ensure adherence to organizational policies, security standards, and compliance requirements.
• Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions.
• Provide technical support and training to team members and end-users as needed.
• Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version.
• In-depth capability and understanding of Datacenter and Virtualization technologies and their application.
• Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization.

Mandatory:

• Experience in backup technologies Commvault, EMC Networker, Veeam, etc.
• Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR)
• Experience in VDI platform like VMware Horizon
• Experience in Active Directory & Microsoft Exchange