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Skincare Specialist | Retail | Watsons UAE
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Job Description
Skincare Specialist | Retail | Watsons UAE
Al-Futtaim Group is a diversified and progressive, privately held regional business headquartered in Dubai, United Arab Emirates. The group operates in five divisions: automotive, financial services, real estate, retail, and healthcare, and employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa.
The company values respect, excellence, collaboration, and integrity, and is committed to enriching the lives and aspirations of its customers.
Overview Of The Role:
- As a Beauty Specialist, you will drive sales and enhance customer experience within the beauty category. You will deliver top-notch customer service, and be responsible for extensive product knowledge, assisting with store management, and ensuring store operations run smoothly.
Responsibilities:
- Assist in achieving sales targets for the beauty category.
- Deliver exemplary customer service and product knowledge in cosmetics, skincare, and supplements.
- Act as Store Manager when required and support training, supervision, visual merchandising, and administrative activities.
- Support selling plans to deliver sales budgets.
- Carry out planogram and price changes while maintaining store appearance and merchandising standards.
- Monitor stock levels and ensure regular replenishment.
- Conduct makeovers for customers.
- Ensure safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
- Monitor and update reports on product shelf life.
- Consolidate frequently asked products, recommend new SKUs, and submit them to the Program Lead.
- Consolidate customer profiles related to queries and concerns and submit to the Store Manager.
- Recommend category building activities like animations, hair and skin analysis, makeovers, etc.
- Provide information to customers on regimen building.
- Monitor and deliver 100% brand product availability.
- Ensure highlighting and cross-selling of exclusive products.
- Handle customer complaints with sincerity and professionalism.
- Follow through on customer feedback and requests.
- Align with Store Manager on submission of sales tracker.
- Ensure that all products on display are in good condition; pull out near expiry or damaged products.
- Plan and monitor Personal Development Plans and in-role development interventions.
- Ensure timely submission of Performance Reviews and employee engagement action plans.
- Adhere strictly to company policies and procedures.
Required Skills:
- Comprehensive knowledge of the beauty industry and trends.
- Strong retail operational and management skills.
- Excellent customer service and communication skills.
- Ability to lead, motivate, and develop team members.
Qualifications:
- Degree is a plus but not essential.
- Minimum of 3 to 5 years experience in retail and team management focused on beauty products.
- Strong understanding of the beauty industry and trends.
- Retail operational skills including stock management, visual merchandising, systems, and cash handling.
- Proficiency in computer skills.
- Excellent management and leadership skills.
- Empathy and customer service oriented.
- Strong problem-solving skills and relationship building.
- Integrity and ability to handle ambiguity.
- Proactive attitude and team spirit with initiative.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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