945 Sme Analyst jobs in the United Arab Emirates

About Us

We're a team of educators dedicated to providing a seamless educational journey from Pre-Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum.

Our approach combines personalized learning through gamification and advanced technologies with an emphasis on science, computing, reading, writing, and the arts. State-of-the-art facilities include an innovation lab, specialist IT equipment, and sports programs in gymnastics, martial arts, basketball, and cricket.

We integrate emerging technologies like robotics, AI, machine learning, and VR/AR to enhance learning, including advanced Arabic provision.

In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements.

The Humanities Teacher delivers an interdisciplinary, research-driven curriculum covering Geography, History, Economics, and Global Perspectives. This fosters critical thinking, inquiry skills, and global awareness.

Students explore complex global issues through real-world applications, sustainability studies, and ethical, political, and economic analysis.

Key Responsibilities:

• Deliver high-quality lessons across various subjects.
• Develop and implement engaging curricula.
• Foster a supportive and inclusive classroom environment.

Required Skills and Qualifications:

• Master's degree or equivalent in Education, Humanities, or related field.
• Minimum 2 years of teaching experience.
• Strong communication and interpersonal skills.

What We Offer:

• A dynamic and collaborative work environment.
• Professional development opportunities.
• A competitive salary and benefits package.

Why Choose Us?

• We're committed to providing a world-class education.
• We offer a range of career development opportunities.
• We're passionate about making a positive impact in our community.

We are seeking an experienced education specialist to implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences.

• In this key role, you will design and deliver engaging lesson plans that cater to the needs of students with varying backgrounds, learning styles, and special needs.
• Maintain accurate and efficient record-keeping procedures to track student performance and progress.
• Effective communication is crucial in this position, requiring collaboration with students, parents, and colleagues on a regular basis to ensure a cohesive educational environment.
• To succeed in this role, you must be committed to ongoing professional development and willing to participate in training and presentations on online teaching methods and technologies.
• The ideal candidate will be a self-motivated individual who prioritizes work efficiently and collaborates effectively with peers to implement curricular and co-curricular programs.

Our institution is a high-performing international school fully accredited with CBSE. We offer a comprehensive education across various subjects and extra-curricular activities, providing students with a sound and holistic learning experience.

Abu Dhabi, United Arab Emirates | Posted on 04/03/2025

We are seeking an experienced Subject Matter Expert (SME) to provide leadership and expert guidance on the ADNOC Warehouse Integrated Operations (WIO) Project. The SME will play a key role in the successful design, development, and implementation of ADNOC’s new centralized warehouse and logistics operating model, ensuring alignment with best practices in supply chain, safety, cost optimization, and technology integration. This full-time role requires an individual with extensive experience in warehouse and logistics transformation, preferably within the oil and gas industry, who will contribute to all project phases, from strategic planning to technical execution.

Key Responsibilities:

• Strategic Phase Support:
  Review and validate strategic documents, including operating model proposals, financial assessments (OPEX, CAPEX), and manpower resourcing models.
• Identify gaps and propose improvements in alignment with best practices, safety standards, and cost optimization.
• Collaborate with ADNOC’s operating partners to ensure alignment on legal, contractual, and service level agreements (SLAs).
• Technical Phase Support:
  Evaluate technical and commercial aspects of warehouse design, logistics automation proposals, materials handling, and storage systems.
• Ensure that designs, technical solutions, and integration plans are aligned with ADNOC’s requirements and international best practices.
• Support in reviewing energy models, risk management plans, and construction proposals to ensure technical feasibility and safety compliance.
• Project Execution and Implementation:
  Oversee the execution of the WIO transformation, including EPC projects, automation, and the transition to the new operating model.
• Monitor project progress, risks, and challenges, providing mitigation strategies and improvements as needed.
• Develop and review fortnightly progress reports, change management plans, communication strategies, and training programs for the project.
• Continuous Improvement and Risk Management:
  Provide proactive risk management support throughout all phases of the project, identifying potential risks and recommending mitigation measures.
• Ensure that all decisions align with ADNOC's safety, cost-efficiency, and operational standards.
• Evaluate financial models and provide guidance on cost optimization, including the back-charging model for resource allocation.
• Stakeholder Engagement and Communication:
  Facilitate effective communication between ADNOC and all project stakeholders, including operating partners, contractors, and internal teams.
• Ensure transparency and accountability in project reporting and decision-making processes.
• Support the change management process and assist in resolving any issues or gaps in the transformation process.
• Expert Guidance and Team Leadership:
  Act as the go-to subject matter expert on all issues related to warehouse operations, logistics, automation, and supply chain management.
• Lead and mentor other team members to build expertise in the field and ensure high-quality deliverables throughout the project.
• Support the recruitment and development of team members as needed to meet project goals.

Key Qualifications:

• Experience:
  Minimum of 10 years of experience in warehouse and logistics operations, with a strong focus on transformation and optimization in the oil and gas sector or related industries.
• Proven track record of leading or co-leading large-scale warehouse/logistics transformation projects.
• Expertise in digital warehouse solutions, automation technologies, and SAP integration.
• Strong understanding of supply chain management, procurement processes, and inventory management.
• Skills & Knowledge:
  In-depth knowledge of warehouse models, logistics network design, and material handling systems.
• Familiarity with HSE (Health, Safety, and Environmental) standards and compliance requirements, preferably with exposure to OSHA standards.
• Experience with financial assessments, including CAPEX/OPEX evaluation and cost benefit analysis.
• Proficiency in risk management, project management, and change management methodologies.
• Strong consultative and leadership skills, with a collaborative approach to working with multiple stakeholders.
• Education:
  A Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, or related fields. Advanced certifications or qualifications in logistics or project management (e.g., PMP, Lean, Six Sigma) are preferred.

Additional Requirements:
The SME will be exclusively dedicated to this project for its entire duration and will not be assigned to any other projects. The selected SME must be approved by ADNOC during the technical evaluation process. Must be capable of obtaining the necessary visas and work permits to operate in the UAE.

Subject Matter Expert - Science

The Subject Matter Expert in Science will be responsible for delivering a dynamic, research-driven curriculum with a focus on Biology and Chemistry, complemented by foundational elements of Physics.

• Design and implement inquiry-based learning experiences that foster critical thinking and problem-solving skills.
• Develop and deliver lesson plans that integrate emerging scientific advancements and real-world applications.
• Cultivate a collaborative environment that encourages interdisciplinary connections and hands-on experimentation.

• Master's degree or Ph.D. in Biology, Chemistry, or a related field.
• Proven experience in teaching Science at the secondary or sixth form level.
• Strong knowledge of GCSE and A-level curricula.

• Opportunity to work with a forward-thinking curriculum that integrates cutting-edge technology.
• Collaborative environment that supports professional growth and development.
• Chance to inspire students to apply scientific principles to real-world challenges.

The organization is committed to sustainability initiatives that promote environmental responsibility and community engagement.

About the job you are considering

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Lead the end-to-end implementation and integration of finance systems such as SAP BW, Azure Databricks, and PowerBI, ensuring these platforms are seamlessly embedded into the organization's finance ecosystem.
• Design, develop, and deploy scalable dashboards and key performance indicator (KPI) frameworks to empower operational and strategic decision-making across business units.
• Champion data quality, governance, and security within BI systems, ensuring reliable and accessible financial information for all stakeholders.
• Collaborate with IT and business intelligence teams to implement self-service analytics capabilities and future-proofed BI solutions.

• Experience with carbon accounting frameworks, ESG reporting standards, and sustainability-related financial disclosures.
• Familiarity with AI-driven analytics, predictive modeling, and emerging technologies within finance and business intelligence.
• Knowledge of Middle East (especially UAE) tax, legal, and regulatory environments, including cross-border finance operations and local compliance requirements.
• Demonstrated experience working in multinational environments, managing cross-border financial processes, and navigating cultural diversity.
• Advanced degree in finance, accounting, business administration, or a related field; relevant professional certifications (such as CPA, ACCA, CFA, or CIMA) strongly preferred.

Abu Dhabi, United Arab Emirates | Posted on 04/03/2025

We are seeking an experienced Subject Matter Expert (SME) to provide leadership and expert guidance on the ADNOC Warehouse Integrated Operations (WIO) Project. The SME will play a key role in the successful design, development, and implementation of ADNOC’s new centralized warehouse and logistics operating model, ensuring alignment with best practices in supply chain, safety, cost optimization, and technology integration. This full-time role requires an individual with extensive experience in warehouse and logistics transformation, preferably within the oil and gas industry, who will contribute to all project phases, from strategic planning to technical execution.

Key Responsibilities:

• Strategic Phase Support:
  Review and validate strategic documents, including operating model proposals, financial assessments (OPEX, CAPEX), and manpower resourcing models.
• Identify gaps and propose improvements in alignment with best practices, safety standards, and cost optimization.
• Collaborate with ADNOC’s operating partners to ensure alignment on legal, contractual, and service level agreements (SLAs).
• Technical Phase Support:
  Evaluate technical and commercial aspects of warehouse design, logistics automation proposals, materials handling, and storage systems.
• Ensure that designs, technical solutions, and integration plans are aligned with ADNOC’s requirements and international best practices.
• Support in reviewing energy models, risk management plans, and construction proposals to ensure technical feasibility and safety compliance.
• Project Execution and Implementation:
  Oversee the execution of the WIO transformation, including EPC projects, automation, and the transition to the new operating model.
• Monitor project progress, risks, and challenges, providing mitigation strategies and improvements as needed.
• Develop and review fortnightly progress reports, change management plans, communication strategies, and training programs for the project.
• Continuous Improvement and Risk Management:
  Provide proactive risk management support throughout all phases of the project, identifying potential risks and recommending mitigation measures.
• Ensure that all decisions align with ADNOC's safety, cost-efficiency, and operational standards.
• Evaluate financial models and provide guidance on cost optimization, including the back-charging model for resource allocation.
• Stakeholder Engagement and Communication:
  Facilitate effective communication between ADNOC and all project stakeholders, including operating partners, contractors, and internal teams.
• Ensure transparency and accountability in project reporting and decision-making processes.
• Support the change management process and assist in resolving any issues or gaps in the transformation process.
• Expert Guidance and Team Leadership:
  Act as the go-to subject matter expert on all issues related to warehouse operations, logistics, automation, and supply chain management.
• Lead and mentor other team members to build expertise in the field and ensure high-quality deliverables throughout the project.
• Support the recruitment and development of team members as needed to meet project goals.

Key Qualifications:

• Experience:
  Minimum of 10 years of experience in warehouse and logistics operations, with a strong focus on transformation and optimization in the oil and gas sector or related industries.
• Proven track record of leading or co-leading large-scale warehouse/logistics transformation projects.
• Expertise in digital warehouse solutions, automation technologies, and SAP integration.
• Strong understanding of supply chain management, procurement processes, and inventory management.
• Skills & Knowledge:
  In-depth knowledge of warehouse models, logistics network design, and material handling systems.
• Familiarity with HSE (Health, Safety, and Environmental) standards and compliance requirements, preferably with exposure to OSHA standards.
• Experience with financial assessments, including CAPEX/OPEX evaluation and cost benefit analysis.
• Proficiency in risk management, project management, and change management methodologies.
• Strong consultative and leadership skills, with a collaborative approach to working with multiple stakeholders.
• Education:
  A Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, or related fields. Advanced certifications or qualifications in logistics or project management (e.g., PMP, Lean, Six Sigma) are preferred.

Additional Requirements:
The SME will be exclusively dedicated to this project for its entire duration and will not be assigned to any other projects. The selected SME must be approved by ADNOC during the technical evaluation process. Must be capable of obtaining the necessary visas and work permits to operate in the UAE.

Transforming Education through Expertise

Blue Ocean Corporation is a leading conglomerate and world leader in driving continuous growth and transformation across a multitude of industries and sectors.

Our commitment to quality, innovation, and client satisfaction has propelled us to the forefront of the landscapes.

From our humble beginnings to our present status as a global market leader, we take pride in our global footprint, and the transformative impact we have had on industries.

With over 25+ years of excellence in accelerating careers and transforming organizations, we are a trusted partner for our clients.

• Develop and update course content, ensuring the curriculum aligns with industry standards and educational objectives.
• Maintain high standards of instructional quality and evaluate and improve teaching methodologies.
• Ensure compliance with educational standards, accreditation requirements, and relevant regulations.
• Conduct classroom or virtual sessions, providing an effective and engaging learning experience to students.
• Facilitate discussions, workshops, webinars, and hands-on activities as appropriate to the subject matter.
• Create assessments, such as quizzes, exams, projects, and assignments for the course delivered.
• Provide timely and constructive feedback to students on their academic performance.
• Offer guidance and support to students by addressing their questions, concerns, and academic needs.
• Provide one-on-one or group assistance for students if required.
• Stay current in the field of expertise through ongoing research and professional development.
• Participate in conferences, workshops, and seminars to enhance knowledge and skills.
• Participate in Faculty meetings and contribute to curriculum development discussions.
• Uphold the highest ethical standards in all educational and academic activities.
• Foster a respectful and inclusive learning environment.

• A master's or doctoral degree in a relevant field, or equivalent professional experience.
• Teaching experience and a strong passion for education and student success.
• Expertise in the subject matter or field of instruction.
• Strong communication and presentation skills.
• Ability to engage and motivate students in a classroom or online setting.
• Strong interpersonal skills and the ability to work collaboratively with colleagues.
• Commitment to ongoing professional development and staying updated in the field.
• Proficiency in the use of educational technology and learning management systems (if applicable).

As a member of our team, you will have access to cutting-edge resources and opportunities for professional growth and development.

Join to apply for the Team Leader/Subject Matter Expert - Contact Center role at Concentrix

Join to apply for the Team Leader/Subject Matter Expert - Contact Center role at Concentrix

Job Title:

Team Leader/Subject Matter Expert - Contact Center

Job Description

As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

Essential Functions / Core Responsibilities

Manage the daily operations and admin as assigned but not limited to

• Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
• Actively involved on client calls and ensuring that updates are timely communicated to the team.
• Working with colleagues to effectively run the Contact Centre operation.
• Interviewing and hiring of appropriate candidates, as needed.
• Preparing reports and analyze data to self-understand and assist in management decisions.
  
  

• Providing supervision and motivation of staff to foster competitive performance.
• Ensuring efficient and productive handling of inbound call volumes.
• Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
• Maintaining knowledge of all programs/projects the inbound unit supports.
• Assisting staff with questions pertaining to the products and services offered by the client.
• Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
• Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation.
• Fostering career advancement of the team members within the project or lateral movement.
  
  

• Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
• Set objectives and clearly communicate goals and targets that needs to be met every month.
• Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
• Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
• Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
• Assessing staff capabilities and identifying appropriate development and training opportunities.
• Setting the appropriate expectations of conduct and professionalism through example.
• Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
• Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
  
  

• Effectively managing and strengthening relationship with the Client representative/s.
  
  

• You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
• A bilingual English (B2+ level) and native Arabic speaker.
• Strong communication and interpersonal skills.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
• You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
• Analytical, efficient and thorough.
• Proficiency with technology, especially computers, software applications, and phone systems.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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