337 Solution Engineer jobs in the United Arab Emirates

A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE understands customer needs and transforms these needs into optimal KONE solutions.
CSE Engineer Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customers building specifications.

Focusing on nonstandard tendering cases the CSE Engineer Solution is accountable for the customers overall solution including integrations solutions services and products. He/she takes responsibility for defining the specifications costs and lead times in cooperation with other frontline parties Supply Line and Area and Global support functions.

CSE Engineer Solution has a deep understanding of new KONE solutions (e.g. project management and installation) across business lines and a holistic understanding of certain customer segments such as retail infrastructure residential office or medical care.

CSE Engineer Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line local materials from sourcing costing of engineering and installation.

Responsibilities and key activities

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customers needs for nonstandard

• Ensures clarity on the solutions scope including KONE and possible thirdparty offerings

• Select the correct product platform on which to make the offering

• Proposes solutions from all KONE business lines; new services escalators elevators doors etc.

Solution planning Costing:

• Responsible for correct APF solution costs

• Involves CSE Engineer and system to understand the cost for integrations.

• Involves Supply Line installation and project management to understand the materials

Solution planning Specs:

• Coordinates specification creation

• Performs initial and revised nonstandard energy calculations

• Performs traffic analyses

• Accountable for technical feasibility checking

Solution planning Availability and lead times

• Coordinates solution lead times from Supply Line and local sourcing

Solution planning Installability

• Ensures that the proposed solution can be installed

• Ensures that the cost and work effort impact of installation is part of the solutions costing especially in nonstandard installation method cases

Solution planning Maintainability

• Ensures that the proposed solution fulfills the customers product lifecycle needs

• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning Compliance

• Ensures that the proposed solution fulfills local codes regulations and safety requirements

• Ensures alignment with environmental regulations

• Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Delivery process

• Accountable for the creation of full shop L/O drawings or Installation layouts

• Accountable for corporate material order engineering

• Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided

• Coordinates the work of all involved CSE Engineers and Specialists

• Proposes change order (variations and add works) sales opportunities to Project Managers

• Accountable for understanding the variance between the design of the site versus the reality of the site

• Provides solutionrelated information to Project Managers Installation Supervisors and Maintenance Supervisors

• Performs technical submittal documentation

• Accountable for material sample ordering

• Handles SAP Milestone management accurately

• Identifies Request for information (RFI) whenever applicable

• Coordinates with Sourcing the approval related to thirdparty supplier ordering and samples

• May participate in customer meetings if technical solutionrelated topics are required to be discussed.

Are you the one

• Minimum Bachelors degree in Engineering or another relevant field or several years experience in elevator business field operations

• Minimum 5 years of relevant engineering experience in elevator business field operations

• Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications

• Understanding of new construction and building modernization processes in the industry and at KONE.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Dubai - UAE | Years of Experience

Back

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK (Anti-Money Laundering & Compliance software suite), PREMIA Astra (Core Insurance software), ORION (Enterprise Resource Planning software) and MFUND Plus (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio Software provides mission-critical solutions to the Banking, Financial Services, and Insurance (BFSI) industry. Our MFund Capital Markets platform delivers cutting-edge tools and services to streamline capital market operations and help clients navigate the complexities of trading, risk management, and compliance. Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.

Position:Sales Engineer

Location:Dubai, UAE

Role Summary:

The Sales Engineer will play a key role in aligning Azentio's solutions with customer needs, supporting the sales team, and building trusted partnerships with clients. Based in Dubai, this individual will combine technical knowledge and business acumen to drive sales success and customer satisfaction in the region.

Key Responsibilities

·Customer Engagement:

• Own the entire face of business for each customer's experience.
• Partner with the sales team to identify customer requirements and demonstrate how Azentio's solutions can address business challenges.
• Deliver impactful product demonstrations, technical presentations, and solution workshops tailored to customer needs.
• Act as a trusted advisor, fostering long-term relationships with clients by providing technical insights and strategic recommendations.

·Solution Design and Technical Expertise:

• Collaborate with customers to design solutions that align with their technical and business objectives.
• Provide detailed technical consultation, addressing questions and challenges throughout the sales cycle.
• Assist in crafting detailed responses to RFPs/RFIs and ensure the technical feasibility of proposed solutions.

·Cross-functional Collaboration:

• Work with product, engineering, and support teams to align customer feedback with product enhancements and development.
• Collaborate with the sales team on account strategies and ensure technical alignment with customer needs.

·Industry Leadership:

• Represent Azentio at industry events, trade shows, and seminars to showcase our solutions and capabilities.
• Stay informed about industry trends, regulatory changes, and market dynamics in the GCC region, especially within the BFSI sector.

Qualifications & Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. Advanced technical certifications are a plus.
• Minimum of 5 years of experience in a technical sales, solution consulting, or similar role within the software industry, preferably in the BFSI sector.
• Proven ability to succeed in a customer-facing technical role within KSA or the GCC region.
• Solid understanding of cloud-based software solutions, enterprise architecture, and system integration practices.
• Experience with core banking systems is highly desirable.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Fluency in Arabic, English is required.
• Willingness to travel extensively within the MEA region.
• Valid driver's license and residency in UAE are essential.

What we Aim for?

Azentio aims to be the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa & United States.

We will achieve this by:

• Providing world class software products, built on the latest technologies.
• Providing best in class customer service, built on a deep understanding of our domains and local nuances.
• Being an employer of choice, attracting high quality talent.
• Achieving top quartile growth and margins.

We work as one, Collaboratewithout boundaries, and win together.

We work with Uncompromising Integrityand Accountability.

Customeris at the core of all that we do.

We are Diverse and Inclusive. We treat our people, our customers and our wider community

with Respect and Care.

We Innovate, we Exceland we Grow Together .

We Give Backto our communities through our business and our people.

We take Pridein all that we do and together we Enjoythe journey

In the words of our clients

For me, the cultural diversity at Azentio is a huge positive. My role as Quality Assurance Lead requires me to work with teams across the globe, with various teams across units.

Working at Azentio Software feels like one big family. They offer a friendly, supportive and incredibly professional working environment with a clear career path and challenging targets.

I love challenges. So, working in the knowledge-intensive technology industry shaping the BFSI industry is highly stimulating for me. There is no dearth of opportunities to learnand develop new skills.

I genuinely love the friendly atmosphere at Azentio. There are undoubtedly pressures at work, but people are most supportive. I really admire the managers, they're genuinely supportive.

Vivek K

Delivery – Technical Specialist, India

For me, the cultural diversity at Azentio is a huge positive. My role as Quality Assurance Lead requires me to work with teams across the globe, with various teams across units.

Lead – Quality Assurance, India

Working at Azentio Software feels like one big family. They offer a friendly, supportive and incredibly professional working environment with a clear career path and challenging targets.

Manager – Talent Acquisition, Lebanon

I love challenges. So, working in the knowledge-intensive technology industry shaping the BFSI industry is highly stimulating for me. There is no dearth of opportunities to learnand develop new skills.

Anand Chandran

I genuinely love the friendly atmosphere at Azentio. There are undoubtedly pressures at work, but people are most supportive. I really admire the managers, they're genuinely supportive.

Vivek K

Delivery – Technical Specialist, India

For me, the cultural diversity at Azentio is a huge positive. My role as Quality Assurance Lead requires me to work with teams across the globe, with various teams across units.

Lead – Quality Assurance, India

Questions about joining Azentio?

The global financial services industry is undergoing rapid changes. Increasingly fast innovation cycles and disruptive forces require fresh minds that understand what our clients expect from us. If you feel you can add value to Azentio, there is an opportunity for you.

We'd love to hear from you and answer your questions.

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At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

• Deeply understand the customers businesses knowing exactly which of our solutions and products can help them evolve their business
• Advise customers on best practices in the industry to improve their business outcomes
• Continuously identify and design new and innovative solutions to meet customers business needs
• Collect the technical requirements and design complex technical solutions and service integration plans.
• Handle technical and security questionnaires.
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize complex Infobip solutions to meet customers business requirements
• Ensure all projects are delivered on time within scope and budget and exceeding customer expectations.
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows wireframes and templates) for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
• Have an in-depth overview of market feature requirements and provide feedback to steer the development of products features
• Mentor junior team members and newcomers
• Maintain a comprehensive understanding of Infobips products and solutions both technically and commercially staying updated on changes and upgrades.

Job Requirements:

• Understanding of cloud technologies and SaaS/CPaaS models
• Previous experience in the telecommunications industry is preferred
• Familiarity with JavaScript
• Ability to work in a fast-paced and dynamic environment
• Excellent communication skills in English

When you become a part of Infobip you can expect:

• Awesome clients We serve and partner with the majority of the leading mobile operators OTTs brands banks social networks aggregators and many more. Seriously our clients are really cool.
• Work with the worlds leading companies and impact how they communicate with their users
• Opportunity knocks. Often.
• Being a part of a growing company in a growing industry we challenge you not to grow Whether its horizontal vertical or angular we want to support the path that you want to carve.
• Learn as you grow Starting with a fantastic onboarding program to internal education education resources e-learning to external educations we invest heavily in employee learning and development.
• Connect globally Work with people from all over the world. We put the global in globalization.
• Pay & Perks Competitive salary a team taking care of all the equipment you need team building and other organized activities .Talk about a balanced lifestyle

Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

#LI-MG2


Required Experience:

Senior IC

#J-18808-Ljbffr

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Why We Have This Role

Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest Enterprise deals in the Middle East market and they will be based out of the Dubai office.

How You'll Find Success

• Provide pre-sales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations. Participates in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interact with development to enhance/refine Qualtrics products.

How You'll Grow

• Career Action Planning with Manager
• Wide range of products within the Experience Management suite
• Opportunity to deepen your knowledge in cutting-edge AI technologies.
• Qmobility (internal transfers)

Things You'll Do

• Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Cover the Middle East market
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
  Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends

What We're Looking For On Your Resume

• Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment, working with C/VP level buyers
• Experience working with Enterprise level accounts across different industries
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
• Fluent in Engish
• Travel required (Up to 25%)

What You Should Know About This Team

• The Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers.
• Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology.
• No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.

Our Team's Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

You will play a critical role in accelerating AI transformation by leading technical engagements that drive customer adoption of Microsoft 365 Copilot, Copilot Studio & Agents, and related AI-powered productivity solutions. This role is deeply technical and involves owning the technical win strategy, delivering demonstrations, and guiding customers through envisioning sessions aligned with their business goals and technical requirements. As a trusted advisor, you will ensure governance, security, and compliance are embedded in every conversation to build confidence and facilitate decision-making.

Additionally, you will drive business momentum through competitive differentiation, resolving technical blockers, and seamless handoffs to deployment teams. Working within a virtual team of technical, partner, and consulting resources, you will educate customers at a technical level, demonstrate solutions, and secure technical decisions to meet or exceed quarterly targets. The role emphasizes operational excellence, partner collaboration, and continuous learning to ensure scalable impact and sustained customer success. This is a high-impact opportunity for individuals passionate about shaping the future of work through AI and delivering measurable business outcomes.

• Bachelor's/Master's Degree in Computer Science, Information Technology, or related field AND 4+ years of experience in technical pre-sales, solution architecture, or consulting roles.
• L200 consultative and L400 technical certifications (or equivalent experience).

• 6+ years of technical pre-sales, consulting, or technology delivery experience, or equivalent.
• 4+ years experience with cloud, hybrid, or on-premises infrastructures, architecture, migrations, and technology management.
• Certifications in relevant technologies (e.g., Office 365, Power BI, Azure, Security).
• Hands-on experience with M365 Copilot and Copilot Studio.

• Maintain expert-level knowledge of Microsoft 365 Copilot, Copilot Studio & Agents, and AI-powered solutions, applying it to lead technical engagements.
• Deliver discovery, demo, and whiteboarding sessions aligned with customer goals and technical readiness.
• Build competitive strategies by identifying differentiators and addressing objections.
• Lead solution design and proof-of-concept efforts, demonstrating value in complex environments.
• Manage escalation of blockers and guide customers toward resolution.
• Engage in partner sell-with scenarios, co-owning technical execution as a trusted source of partner knowledge.

Benefits and perks vary by location and employment type, including healthcare, educational resources, discounts, savings, leave policies, giving programs, and networking opportunities.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. For accommodations during the application process, please read more about requesting accommodations.

Join to apply for the Principal Solution Engineer role at Qualtrics

Join to apply for the Principal Solution Engineer role at Qualtrics

Get AI-powered advice on this job and more exclusive features.

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Principal Solution Engineer

Why We Have This Role

Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest Enterprise deals in the Middle East market and they will be based out of the Dubai office.

How You'll Find Success

• Provide pre-sales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations. Participates in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interact with development to enhance/refine Qualtrics products.
  
  

• Career Action Planning with Manager
• Wide range of products within the Experience Management suite
• Opportunity to deepen your knowledge in cutting-edge AI technologies.
• Qmobility (internal transfers)
  
  

• Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Cover the Middle East market
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople. Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends
  
  

• Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment, working with C/VP level buyers
• Experience working with Enterprise level accounts across different industries
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
• Fluent in Engish
• Travel required (Up to 25%)
  
  

• The Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers.
• Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology.
• No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.
  
  

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Qualtrics by 2x

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Dubai - UAE | 5 - 10 Years of Experience

Back

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK (Anti-Money Laundering & Compliance software suite), PREMIA Astra (Core Insurance software), ORION (Enterprise Resource Planning software) and MFUND Plus (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio Software provides mission-critical solutions to the Banking, Financial Services, and Insurance (BFSI) industry. Our MFund Capital Markets platform delivers cutting-edge tools and services to streamline capital market operations and help clients navigate the complexities of trading, risk management, and compliance. Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.

Position:Sales Engineer

Location:Dubai, UAE

Role Summary:

The Sales Engineer will play a key role in aligning Azentio’s solutions with customer needs, supporting the sales team, and building trusted partnerships with clients. Based in Dubai, this individual will combine technical knowledge and business acumen to drive sales success and customer satisfaction in the region.

Key Responsibilities

·Customer Engagement:

• Own the entire face of business for each customer’s experience.
• Partner with the sales team to identify customer requirements and demonstrate how Azentio's solutions can address business challenges.
• Deliver impactful product demonstrations, technical presentations, and solution workshops tailored to customer needs.
• Act as a trusted advisor, fostering long-term relationships with clients by providing technical insights and strategic recommendations.

·Solution Design and Technical Expertise:

• Collaborate with customers to design solutions that align with their technical and business objectives.
• Provide detailed technical consultation, addressing questions and challenges throughout the sales cycle.
• Assist in crafting detailed responses to RFPs/RFIs and ensure the technical feasibility of proposed solutions.

·Cross-functional Collaboration:

• Work with product, engineering, and support teams to align customer feedback with product enhancements and development.
• Collaborate with the sales team on account strategies and ensure technical alignment with customer needs.

·Industry Leadership:

• Represent Azentio at industry events, trade shows, and seminars to showcase our solutions and capabilities.
• Stay informed about industry trends, regulatory changes, and market dynamics in the GCC region, especially within the BFSI sector.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced technical certifications are a plus.
• Minimum of 5 years of experience in a technical sales, solution consulting, or similar role within the software industry, preferably in the BFSI sector.
• Proven ability to succeed in a customer-facing technical role within KSA or the GCC region.
• Solid understanding of cloud-based software solutions, enterprise architecture, and system integration practices.
• Experience with core banking systems is highly desirable.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Fluency in Arabic, English is required.
• Willingness to travel extensively within the MEA region.
• Valid driver’s license and residency in UAE are essential.

What we Aim for?

Azentio aims to be the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa & United States.

We will achieve this by:

• Providing world class software products, built on the latest technologies.
• Providing best in class customer service, built on a deep understanding of our domains and local nuances.
• Being an employer of choice, attracting high quality talent.
• Achieving top quartile growth and margins.

We work as one, Collaboratewithout boundaries, and win together.

We work with Uncompromising Integrityand Accountability.

Customeris at the core of all that we do.

We are Diverse and Inclusive. We treat our people, our customers and our wider community

with Respect and Care.

We Innovate, we Exceland we Grow Together .

We Give Backto our communities through our business and our people.

We take Pridein all that we do and together we Enjoythe journey

In the words of our clients

For me, the cultural diversity at Azentio is a huge positive. My role as Quality Assurance Lead requires me to work with teams across the globe, with various teams across units.

Working at Azentio Software feels like one big family. They offer a friendly, supportive and incredibly professional working environment with a clear career path and challenging targets.

I love challenges. So, working in the knowledge-intensive technology industry shaping the BFSI industry is highly stimulating for me. There is no dearth of opportunities to learnand develop new skills.

I genuinely love the friendly atmosphere at Azentio. There are undoubtedly pressures at work, but people are most supportive. I really admire the managers, they’re genuinely supportive.

Vivek K

Delivery – Technical Specialist, India

For me, the cultural diversity at Azentio is a huge positive. My role as Quality Assurance Lead requires me to work with teams across the globe, with various teams across units.

Lead – Quality Assurance, India

Working at Azentio Software feels like one big family. They offer a friendly, supportive and incredibly professional working environment with a clear career path and challenging targets.

Manager – Talent Acquisition, Lebanon

I love challenges. So, working in the knowledge-intensive technology industry shaping the BFSI industry is highly stimulating for me. There is no dearth of opportunities to learnand develop new skills.

Anand Chandran

I genuinely love the friendly atmosphere at Azentio. There are undoubtedly pressures at work, but people are most supportive. I really admire the managers, they’re genuinely supportive.

Vivek K

Delivery – Technical Specialist, India

For me, the cultural diversity at Azentio is a huge positive. My role as Quality Assurance Lead requires me to work with teams across the globe, with various teams across units.

Lead – Quality Assurance, India

Questions about joining Azentio?

The global financial services industry is undergoing rapid changes. Increasingly fast innovation cycles and disruptive forces require fresh minds that understand what our clients expect from us. If you feel you can add value to Azentio, there is an opportunity for you.

We’d love to hear from you and answer your questions.

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Join to apply for the Principal Solution Engineer role at Qualtrics

Join to apply for the Principal Solution Engineer role at Qualtrics

Get AI-powered advice on this job and more exclusive features.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Principal Solution Engineer
Why We Have This Role
Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest Enterprise deals in the Middle East market and they will be based out of the Dubai office.
How You’ll Find Success

• Provide pre-sales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations. Participates in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interact with development to enhance/refine Qualtrics products.
  

• Career Action Planning with Manager
• Wide range of products within the Experience Management suite
• Opportunity to deepen your knowledge in cutting-edge AI technologies.
• Qmobility (internal transfers)
  

• Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Cover the Middle East market
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople. Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends
  

• Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment, working with C/VP level buyers
• Experience working with Enterprise level accounts across different industries
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
• Fluent in Engish
• Travel required (Up to 25%)
  

• The Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers.
• Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology.
• No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.
  

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionEngineering and Information Technology
• IndustriesSoftware Development

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