1 226 Spa Manager jobs in the United Arab Emirates

As the manager of the spa he/she would play a very important role in the day to day operations of the Spa. Should strive to maintain and motivate the entire Spa team and also able to create a culture of care and service excellence among employees.

Able to develop and implement Spa operational goals policies and procedures. Additionally responsible for leading the efficient and effective Spa operations including short and long-term strategic planning.

Spa Manager Duties and Responsibilities:

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Ensure all dealings with guests at the spa area to meet or exceed the lodge operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure the guest experience is relaxing and in accordance with the lodges standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all lodges and company operational and service standards.
• Ensure that spa department follows company conduct and ethics.
• Ensure that spa department follows lodges policies and procedures including health hygiene emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spaand wellness equipment is maintained in good working order at all times.
• Able to provide guidance encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups guests etc.
• Able to upsell the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Able to analyse and interpret the needs of guests and offer appropriate options solutions and resolutions.
• Responsible to monitor and analyse the products and services of competitive Spas to maintain a competitive advantage.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible for spa employees weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Manage spa inventory effectively and follow lodge purchasing standards to ensure audit compliance.

Qualifications :

• Bachelors Degree in Business and or Hospitality Management
• Three years experience in a similar role in a 5 star spa with a multicultural team
• In depth knowledge of spa therapy
• Strong financial acumen
• Excellent communication and leadership skills
• Excellent communication and interpersonal skills with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.

Remote Work :

No

Employment Type :

Full-time

A luxury spa experience awaits you as a Spa Manager at a prestigious hotel. Lead a team of therapists and oversee the delivery of exceptional spa services.

• Supervise, mentor, and train a team of therapists to deliver personalized spa treatments.
• Schedule, manage, and delegate work assignments for the therapy team.
• Conduct regular performance evaluations and provide constructive feedback to staff.
• Ensure that all therapists are up to date with industry trends and hotel protocols.
• Deliver high-end treatments in accordance with guest preferences and needs.
• Handle guest concerns and complaints promptly, ensuring a positive and memorable spa experience.
• Maintain in-depth knowledge of spa services, products, and techniques.
• Perform various high-end treatments, ensuring guests' comfort and satisfaction.
• Oversee the quality of treatments delivered by other therapists to ensure consistency in service standards.
• Manage inventory, ordering, and stock levels of spa products effectively.
• Liaise with suppliers to ensure consistent product availability.
• Collaborate with the Spa Manager/Director of Rooms to improve spa offerings and performance.
• Assist in achieving the spa's financial and operational goals.
• Contribute to marketing initiatives to promote the spa and its services to hotel guests.
• Lead efforts to generate positive social reviews and achieve monthly targets.

• Management experience in a similar role with fluency in English.
• 3-5 years of experience in Senior Spa Therapy with local market knowledge and hospitality expertise.
• Strong leadership and team management skills with a passion for delivering exceptional customer experiences.
• Certified degree in therapy education with extensive knowledge of spa treatments, products, and techniques.

• Free stays at 25hours hotels worldwide.
• Generous discounts on hotel rooms, bars, and restaurants.
• Access to exclusive offers from cooperation partners.

JOB SUMMARY

The Spa Manager has responsibility for leading the spa and wellness operations ensuring a serene and luxurious guest experience that reflects the brand standards . This role focuses on managing spa treatments beauty services and wellness offerings while maintaining high standards of cleanliness safety and guest service. The Spa Manager oversees the team of therapists and spa receptionists supports staff development manages spa revenue inventory achieving the operating budget and continuously enhances the treatment menu to align with guest preferences and wellness trends.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Ensures all employees have the proper supplies equipment and uniforms.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and providing feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducting training when appropriate.

Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.

Establish long range strategies and develop standards to measure service/sales performance and individual productivity.

Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.

Develop and maintain cooperation and teamwork within the spa placing a high emphasis on customer service/satisfaction.

Train and motivate staff communicate performance expectations and develop specific goals/objectives.

Interact with Hotel departments and participate in meetings as appropriate.

Establish spa goals and objectives monitor performance and provide timely followthrough.

Recruit train develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.

Monitor and control payroll/operating expenses to successfully achieve spa profit plan.

Implement inventory control procedures to ensure that adequate stock levels are maintained.

Plan organize and monitor all packages and promotions.

Qualifications :

High School Diploma or equivalent required

College Degree in Business Hospitality or Related field preferred

Two or more years in a public contact position preferably in an upscale or lifestyle brand hotel

Enter and locate work related information using computers and/or point of sale systems

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Fulltime

You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance and a dedication to increase customer order to do this it is important to develop and maintain mutually beneficial relationships with business partners guests and team members alike. You will be committed to continually developing the spa team members whilst ensuring that the spa is consistently operating at or above agreed standards and achieving maximum profitability.

Qualifications :

• Bachelors Degree in Business and or Hospitality Management
  Three years experience in a similar role in a 5 star spa with a multicultural team
  In depth knowledge of spa therapy
  Strong financial acumen
  Excellent communication and leadership skills

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Assumes the responsibilities of the Spa Director in his/her absence.

Ensures all employees have the proper supplies equipment and uniforms.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and providing feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducting training when appropriate.

Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance and a dedication to increase customer order to do this it is important to develop and maintain mutually beneficial relationships with business partners guests and team members alike. You will be committed to continually developing the spa team members whilst ensuring that the spa is consistently operating at or above agreed standards and achieving maximum profitability.

Qualifications :

• Bachelors Degree in Business and or Hospitality Management
  Three years experience in a similar role in a 5 star spa with a multicultural team
  In depth knowledge of spa therapy
  Strong financial acumen
  Excellent communication and leadership skills

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time

As the manager of the spa he/she would play a very important role in the day to day operations of the Spa. Should strive to maintain and motivate the entire Spa team and also able to create a culture of care and service excellence among employees.

Able to develop and implement Spa operational goals policies and procedures. Additionally responsible for leading the efficient and effective Spa operations including short and long-term strategic planning.

Spa Manager Duties and Responsibilities:

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Ensure all dealings with guests at the spa area to meet or exceed the lodge operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure the guest experience is relaxing and in accordance with the lodges standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all lodges and company operational and service standards.
• Ensure that spa department follows company conduct and ethics.
• Ensure that spa department follows lodges policies and procedures including health hygiene emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spaand wellness equipment is maintained in good working order at all times.
• Able to provide guidance encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups guests etc.
• Able to upsell the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Able to analyse and interpret the needs of guests and offer appropriate options solutions and resolutions.
• Responsible to monitor and analyse the products and services of competitive Spas to maintain a competitive advantage.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible for spa employees weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Manage spa inventory effectively and follow lodge purchasing standards to ensure audit compliance.

Qualifications :

• Bachelors Degree in Business and or Hospitality Management
• Three years experience in a similar role in a 5 star spa with a multicultural team
• In depth knowledge of spa therapy
• Strong financial acumen
• Excellent communication and leadership skills
• Excellent communication and interpersonal skills with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.

Remote Work :

No

Employment Type :

Full-time

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Ensure all dealings with guests at the spa area to meet or exceed the lodge operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure the guest experience is relaxing and in accordance with the lodge's standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all lodge’s and company operational and service standards.
• Ensure that spa department follows company conduct and ethics.
• Ensure that spa department follows lodge’s policies and procedures including health, hygiene, emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spa and wellness equipment is maintained in good working order at all times.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups, guests etc.
• Able to upsell the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Able to analyse and interpret the needs of guests and offer appropriate options, solutions and resolutions.
• Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible for spa employee’s weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Manage spa inventory effectively, and follow lodge purchasing standards to ensure audit compliance.
  

• Bachelors Degree in Business and or Hospitality Management
• Three years experience in a similar role in a 5 star spa with a multicultural team
• In depth knowledge of spa therapy
• Strong financial acumen
• Excellent communication and leadership skills
• Excellent communication and interpersonal skills, with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.