56 Spa Manager jobs in the United Arab Emirates

As the manager of the spa he/she would play a very important role in the day to day operations of the Spa. Should strive to maintain and motivate the entire Spa team and also able to create a culture of care and service excellence among employees.

Able to develop and implement Spa operational goals policies and procedures. Additionally responsible for leading the efficient and effective Spa operations including short and long-term strategic planning.

Spa Manager Duties and Responsibilities:

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Ensure all dealings with guests at the spa area to meet or exceed the lodge operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure the guest experience is relaxing and in accordance with the lodges standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all lodges and company operational and service standards.
• Ensure that spa department follows company conduct and ethics.
• Ensure that spa department follows lodges policies and procedures including health hygiene emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spaand wellness equipment is maintained in good working order at all times.
• Able to provide guidance encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups guests etc.
• Able to upsell the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Able to analyse and interpret the needs of guests and offer appropriate options solutions and resolutions.
• Responsible to monitor and analyse the products and services of competitive Spas to maintain a competitive advantage.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible for spa employees weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Manage spa inventory effectively and follow lodge purchasing standards to ensure audit compliance.

Qualifications :

• Bachelors Degree in Business and or Hospitality Management
• Three years experience in a similar role in a 5 star spa with a multicultural team
• In depth knowledge of spa therapy
• Strong financial acumen
• Excellent communication and leadership skills
• Excellent communication and interpersonal skills with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.

Remote Work :

No

Employment Type :

Full-time

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Assumes the responsibilities of the Spa Director in his/her absence.

Ensures all employees have the proper supplies equipment and uniforms.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and providing feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducting training when appropriate.

Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

JOB SUMMARY

The Spa Manager has responsibility for leading the spa and wellness operations ensuring a serene and luxurious guest experience that reflects the brand standards . This role focuses on managing spa treatments beauty services and wellness offerings while maintaining high standards of cleanliness safety and guest service. The Spa Manager oversees the team of therapists and spa receptionists supports staff development manages spa revenue inventory achieving the operating budget and continuously enhances the treatment menu to align with guest preferences and wellness trends.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Ensures all employees have the proper supplies equipment and uniforms.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and providing feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducting training when appropriate.

Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel.

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.
• Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.
• Maximize treatment revenue through effective yield management of the treatment schedule.
• Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa's luxury concept. Arrange and attend all menu trials.
• Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.
• Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.
• Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.
• Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.
• Manage and grow membership offerings.
• Supervise pool operations, ensuring guest safety, comfort, and luxury service.
• Stay current on competitor activity and global wellness trends to maintain a leading edge.
• Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.
• Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.
• Deliver Hilton Health & Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.
• Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.

• Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
• Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
• Recognize and reward good performance, managing a team member recognition program in line with expectations.
• Recruit team members in accordance with company and statutory requirements.
• Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
• Ensure all vacation planning is completed, updated, and in line with business requirements.
• Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.

• Manage the spa's departmental budget and P&L, including forecasts and accruals.
• Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.
• Partner with Procurement to source premium, cost-effective products that reflect the spa's luxury positioning.

• Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel's wellness offering.
• Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.
• Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience within the spa industry
• Ability to meet financial targets
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Knowledge of Forbes Standards
• Knowledge of the local market
• Relevant qualifications

Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for

Job: Spa, Health Club, Recreation

Title: Spa Manager

Location: null

Requisition ID: HOT0BXB8

EOE/AA/Disabled/Veterans

Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.

Establish long range strategies and develop standards to measure service/sales performance and individual productivity.

Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.

Develop and maintain cooperation and teamwork within the spa placing a high emphasis on customer service/satisfaction.

Train and motivate staff communicate performance expectations and develop specific goals/objectives.

Interact with Hotel departments and participate in meetings as appropriate.

Establish spa goals and objectives monitor performance and provide timely followthrough.

Recruit train develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.

Monitor and control payroll/operating expenses to successfully achieve spa profit plan.

Implement inventory control procedures to ensure that adequate stock levels are maintained.

Plan organize and monitor all packages and promotions.

Qualifications :

High School Diploma or equivalent required

College Degree in Business Hospitality or Related field preferred

Two or more years in a public contact position preferably in an upscale or lifestyle brand hotel

Enter and locate work related information using computers and/or point of sale systems

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Fulltime

Join to apply for the Spa Manager role at Hilton .

The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel.

• Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.
• Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.
• Maximize treatment revenue through effective yield management of the treatment schedule.
• Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa's luxury concept. Arrange and attend all menu trials.
• Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.
• Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.
• Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.
• Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.
• Manage and grow membership offerings.
• Supervise pool operations, ensuring guest safety, comfort, and luxury service.
• Stay current on competitor activity and global wellness trends to maintain a leading edge.
• Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.
• Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.
• Deliver Hilton Health & Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.
• Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.

• Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
• Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
• Recognize and reward good performance, managing a team member recognition program in line with expectations.
• Recruit team members in accordance with company and statutory requirements.
• Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
• Ensure all vacation planning is completed, updated, and in line with business requirements.
• Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.

• Manage the spa's departmental budget and P&L, including forecasts and accruals.
• Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.
• Partner with Procurement to source premium, cost-effective products that reflect the spa's luxury positioning.

• Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel's wellness offering.
• Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.
• Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience within the spa industry
• Ability to meet financial targets
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of Forbes Standards
• Knowledge of the local market
• Relevant qualifications

You will be responsible for the smooth and efficient operation of the Spa in line with Hyatt International's corporate strategies and brand standards, ensuring a balance between guest satisfaction, colleague engagement, and owner expectations. This role requires strong leadership, excellent guest service skills, and a passion for wellness. As Spa Manager, you will:

• Lead, train, and motivate the spa team to deliver personalized and memorable experiences.
• Oversee daily operations, treatment quality, retail sales, and facility upkeep, ensuring compliance with hygiene and safety standards.
• Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.
• Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.
• Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice.

This role is ideal for a dynamic leader with strong operational and financial skills, a deep understanding of luxury spa and wellness services, and the ability to inspire teams while delivering Hyatt's promise of care.

• University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
• Minimum 2 years' experience as Assistant Spa Manager in a luxury hotel or wellness facility.
• Aesthetic qualification in treatments and training is a strong advantage.
• Strong leadership, communication, and guest service skills.
• Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.
• Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.
• Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice.
• Grand Hyatt Deer Valley | Park City, UT, US

Our family is always growing. Want to be in the know?

You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance and a dedication to increase customer order to do this it is important to develop and maintain mutually beneficial relationships with business partners guests and team members alike. You will be committed to continually developing the spa team members whilst ensuring that the spa is consistently operating at or above agreed standards and achieving maximum profitability.

Qualifications :

• Bachelors Degree in Business and or Hospitality Management
  Three years experience in a similar role in a 5 star spa with a multicultural team
  In depth knowledge of spa therapy
  Strong financial acumen
  Excellent communication and leadership skills

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time