110 Spa Manager jobs in the United Arab Emirates

Overview

Holiday Inn Dubai Al Barsha is looking for a nurturing and business-savvy Spa Manager to lead our spa team, curate relaxing guest experiences, and uphold the highest standards of tranquility and rejuvenation. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city’s most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah’s Kite Beach, and several of the world’s leading attractions and entertainment destinations. Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable. Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.

Responsibilities

• Oversee the daily operations of the spa and wellness facilities.
• Lead and motivate spa therapists and attendants to deliver outstanding service.
• Develop innovative spa treatments, packages, and promotions.
• Ensure compliance with hygiene, health, and safety standards.
• Manage budgets, inventories, and ensure profitability of the spa.
• Build strong relationships with guests to encourage loyalty and repeat visits.

Qualifications

• Previous leadership experience in spa and wellness management.
• Preferably with IHG brand experience.
• Currently based in the UAE.
• Strong knowledge of spa treatments, trends, and wellness practices.
• Excellent communication and leadership skills.
• Passion for delivering memorable guest experiences.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa to ensure the highest level of guest satisfaction, service quality, and operational efficiency. This role involves supervising spa team members, maintaining service standards, managing scheduling, and assisting with financial and marketing goals to enhance the spa's profitability and reputation.
**Your day to day**
**Operations Management**
+ Assist in the daily management and smooth operation of the spa and wellness facilities.
+ Supervise therapists, receptionists, and attendants to ensure exceptional guest experiences.
+ Ensure all spa areas are clean, well-maintained, and compliant with hygiene and safety standards.
+ Monitor inventory levels and coordinate with suppliers for product replenishment.
+ Support the implementation of spa protocols and standard operating procedures (SOPs).
**Guest Experience**
+ Ensure guests receive personalized, professional, and memorable experiences.
+ Handle guest complaints or feedback promptly and professionally.
+ Promote spa services, packages, and retail products to enhance guest satisfaction and revenue.
+ Maintain strong guest relationships and encourage repeat business.
**Team Leadership**
+ Assist in the recruitment, training, and evaluation of spa staff.
+ Support employee scheduling, attendance, and performance management.
+ Foster a positive, motivated, and collaborative team environment.
+ Conduct regular briefings and training sessions to maintain service excellence.
**Financial & Sales Support**
+ Assist in achieving spa revenue and profitability goals.
+ Support in preparing reports, budgets, and forecasts.
+ Promote retail sales and develop strategies to increase treatment bookings and product sales.
+ Ensure proper billing and adherence to financial procedures.
**Marketing & Promotion**
+ Assist with spa promotions, seasonal offers, and partnerships.
+ Coordinate with the marketing team to create attractive campaigns and social media content.
+ Stay updated with industry trends to introduce innovative treatments and experiences.
**What we need from you**
+ Minimum 2-3 years of experience in a supervisory or assistant management role within a spa or wellness center.
+ Strong knowledge of spa operations, treatments, and retail products.
+ Excellent communication, leadership, and organizational skills.
+ Customer-oriented with a passion for wellness and hospitality.
+ Proficiency in spa management software and Microsoft Office Suite.
+ Diploma or certification in Spa Management, Hospitality, or a related field is preferred.
+ Leadership & Team Management
+ Guest Service Excellence
+ Financial Awareness
+ Attention to Detail
+ Sales & Marketing Focus
+ Problem-Solving
+ Professional Appearance & Attitude
**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number**
**Job Category** Spa
**Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Spa & Recreation Manager
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Management of Spa Operations and Budgets**
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
**Ensuring and Delivering Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel.
**What will I be doing?**
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
**Operational**
- Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.
- Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.
- Maximize treatment revenue through effective yield management of the treatment schedule.
- Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa's luxury concept. Arrange and attend all menu trials.
- Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.
- Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.
- Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.
- Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.
- Manage and grow membership offerings.
- Supervise pool operations, ensuring guest safety, comfort, and luxury service.
- Stay current on competitor activity and global wellness trends to maintain a leading edge.
- Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.
- Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.
- Deliver Hilton Health & Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.
- Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.
**People**
- Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
- Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
- Recognize and reward good performance, managing a team member recognition program in line with expectations.
- Recruit team members in accordance with company and statutory requirements.
- Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
- Ensure all vacation planning is completed, updated, and in line with business requirements.
- Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.
**Financial**
- Manage the spa's departmental budget and P&L, including forecasts and accruals.
- Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.
- Partner with Procurement to source premium, cost-effective products that reflect the spa's luxury positioning.
**Commercial**
- Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel's wellness offering.
- Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.
- Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.
**What are we looking for?**
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Management experience within the spa industry
- Ability to meet financial targets
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of Forbes Standards
- Knowledge of the local market
- Relevant qualifications
**What will it be like to work for Waldorf Astoria Hotels & Resorts?**
Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Spa Manager at Waldorf Astoria Dubai International Financial Centre_
**Location:** _null_
**Requisition ID:** _HOT0C19S_
**EOE/AA/Disabled/Veterans**

Job Description - Spa Manager at Waldorf Astoria Dubai International Financial Centre

Job Number: HOT0C19S Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai 74777

The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel.

What will I be doing?

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Operational

• Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.
• Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.
• Maximize treatment revenue through effective yield management of the treatment schedule.
• Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa’s luxury concept. Arrange and attend all menu trials.
• Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.
• Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.
• Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.
• Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.
• Manage and grow membership offerings.
• Supervise pool operations, ensuring guest safety, comfort, and luxury service.
• Stay current on competitor activity and global wellness trends to maintain a leading edge.
• Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.
• Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.
• Deliver Hilton Health & Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.
• Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.

People

• Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
• Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
• Recognize and reward good performance, managing a team member recognition program in line with expectations.
• Recruit team members in accordance with company and statutory requirements.
• Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
• Ensure all vacation planning is completed, updated, and in line with business requirements.
• Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.

Financial

• Manage the spa’s departmental budget and P&L, including forecasts and accruals.
• Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.
• Partner with Procurement to source premium, cost-effective products that reflect the spa’s luxury positioning.

Commercial

• Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel’s wellness offering.
• Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.
• Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience within the spa industry
• Ability to meet financial targets
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of Forbes Standards
• Knowledge of the local market
• Relevant qualifications

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

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The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Apply Now

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Overview

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With the global growth of our brands, Kerzner International currently has a fantastic opportunity for an Assistant Manager, Spa to join the One&Only team at One&Only The Palm Resort in Dubai.

Responsibilities

With the global growth of our brands, you will be an integral part of the Resort’s success, and you will be responsible for all aspects of the Spa Operation, supporting the Director of Wellness in driving key elements such as marketing and promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. Assistant Spa Manager will play a key role in the Spa’s vision of success and guest expectation.

Key Duties and Responsibilities

• Promote and sell the services of the Spa and maximise the potential of all sales.
• Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
• Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Wellness. Ensure a par stock appropriate to the business demands.
• Monitor the cost of product and correct usage of therapists.
• Ensure monthly stock rotation within every treatment room.

Finance & Commercial

• Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
• Plan an annual calendar of events and promotions and to review success with Director of Wellness
• Ensure the program of activities and events within the Spa are advertised, supported and meets the guests expectations and to ensure that all spa staff understand the content of the program.
• Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Director of Wellness and ESPA.
• Review, monitor and report treatment spend analysis in line with agreed parameters.

Duty Management / Operations

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa in the absence of the Director of Wellness, acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• Provide operational support to all spa departments when required.
• To ensure that all treatments carried out in the spa are in line with agreed ESPA procedures.
• Manage all spa department rotas in line with the operational demands of the Spa and to review these regularly in line with special events, programmes, visits etc. Oversee attendance sheets, sick leave and holiday arrangements.
• Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.
• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.

Guest & Hotel Relations

• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out
• Oversee Press visits, PR and VIP visits.
• Create and maintain relations with spa guests through having an active presence in key guest areas.
• Create strong relationships with key departments such as Front Office, Housekeeping and Maintenance.

Health, Safety & Hygiene

• Ensure that all Hotel and ESPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction programme
• Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly

Skills, Experience & Educational Requirements

• Previous experience as Assistant Spa Manager for 1 year.
• Diploma in Spa Management will be valued.
• Skills in sales, marketing and guest relations.
• Strong customer service in luxury spa/hospitality industry.
• Skills in managing and processing software such as: Spa Soft and Opera are required.
• Detail-oriented and have the skills to manage in accordance to Standard Operating Procedures relating to service,training, inventory and payroll.
• Experience in handling crucial situations with guests and colleagues effectively.
• Managing colleague performance issues quickly and effectively.
• Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results.
• To present a professional and polished appearance.
• Flexible schedule, available to work evenings, weekends and holidays.
• To remain in contact with updates and developments in the Spa Industry.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

Key Responsibilities

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

Requirements

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

What We Offer

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

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