85 Specialized Technical jobs in Ajman

Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and working closely with internal and external stakeholders to ensure seamless service delivery.

Key Responsibilities:

• Resolve complex technical issues through analysis and problem-solving skills.
• Determine root cause of technical problems and implement solutions.
• Partner with internal and external resources to provide timely and effective support.
• Prioritize workload to meet business needs and deadlines.
• Monitor helpdesk activities and trends to proactively address client issues.
• Communicate effectively with clients and stakeholders to ensure transparency and visibility.
• Independently set daily objectives and work direction to achieve business goals.

Requirements:

• Relevant diploma and 4+ years of experience in technical support.
• Experience supporting Microsoft Windows, MacOS, iOS, Microsoft Office & Outlook, Web-based applications, Wireless networking, Hardware components of a PC, IP Printing, A/V and Video Conferencing Technologies, Zoom/WebEx/Teams and Similar Technologies.
• Preferred certifications: Dell hardware certifications, A+ Certification and/or any Microsoft Certified Professional from the MCSE track, ITIL Foundation or Masters Certification.
• Strong customer service mindset and ability to work under pressure.
• Problem solving capabilities to a wide range of difficult problems.

Benefits:

• This role offers an exciting opportunity to work with a dynamic team and contribute to the success of our organization.
• Professional growth and development opportunities.
• A positive and supportive work environment.

What We Offer:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• A collaborative and inclusive work environment.

About Us:

We are a leading organization in the field of (industry). Our mission is to (mission statement).

Contact Information:

Please visit our website to learn more about this opportunity and apply online.

Keyword: SUPPORT

Job Opportunity:

Reluna is seeking a Technical Support Specialist to join our team. This role involves managing day-to-day technical issue resolution for corporate clients, with the support of a junior resource.

The ideal candidate is proactive, extremely detail-oriented, and comfortable acting as the bridge between clients, product teams, and developers.

Key Responsibilities:

• Act as first point of contact for client-reported bugs, platform issues, and technical queries
• Troubleshoot, document, and escalate issues to relevant internal teams
• Maintain accurate ticketing records and ensure timely follow-up and resolution
• Provide clear, client-friendly communication throughout issue lifecycle
• Supervise and mentor one junior support team member, assigning and reviewing tasks
• Monitor performance metrics and escalate high-priority incidents as needed
• Collaborate with product and engineering teams to support root cause analysis
• Contribute to building a knowledge base and refining support processes

Requirements:

• 4+ years in technical support, helpdesk, or client success roles, preferably in fintech or SaaS
• Experience managing or mentoring junior staff
• Familiarity with support tools such as Jira, Zendesk, or Freshdesk
• Strong technical troubleshooting skills and the ability to explain complex issues simply
• Attention to detail and strong written communication skills
• Comfortable navigating dev tools (browser console, logs, etc.) to replicate errors
• Fluent in English; Russian is a plus
• Based in the UAE

Desirable:

• Basic knowledge of APIs, integrations, or platform architectures
• Startup or scale-up experience is an advantage

What We Offer:

• Opportunity to work at the cutting edge of fintech and digital wealth management
• Fast-paced and international working environment
• A collaborative and supportive team culture
• Career growth potential in a scaling organisation

Why Join Reluna?

At Reluna, you'll be part of a forward-thinking team passionate about redefining the wealth management space. We value initiative, innovation, and collaboration.

We are seeking a highly skilled and motivated individual to join our team as an IT Helpdesk Agent.

• Deliver consistent IT support services to the business, providing first-level support and logging of all IT-related service requests and incidents.
• Assist hotel guests and employees with 24x7 IT support, including incident management (logging, resolution, escalation) and monitoring calls logged.

The successful candidate will have a firm understanding of IT processes, administrative tasks, IT service delivery, and ITIL Framework. They will have at least one year's experience working in a role with exposure to related businesses and processes, and possess impeccably strong administrative writing skills, Microsoft Office skills, organisation, analysing information, professionalism, and problem-solving.

• Strong communication skills, proficient in both written and spoken English.
• Ability to prioritise and manage multiple workloads, as well as last-minute requests.
• Firm understanding of IT processes, administrative tasks, IT service delivery, and ITIL Framework.
• At least one year's experience working in a role with exposure to related businesses and processes.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in IT support. If you are a motivated and organised individual with strong communication skills, we would love to hear from you!

As a technical support specialist, you will be responsible for providing on-site and remote assistance to clients, resolving software and hardware issues within a limited timeframe. You will also liaise with network engineers to provide suitable network access and implement IT business applications across the organization.

• Resolve software and hardware problems through on-site support and remote assistance.
• Liaise with network engineers to provide suitable network access.
• Implement IT business applications across the organization.
• Collect and gather business information for IT requirements.
• Contribute to the development of knowledge databases.

• Technical Knowledge: Familiarity with various operating systems and platforms.
• Problem-solving: Strong troubleshooting and problem-solving skills.
• Communication: Excellent communication skills to effectively assist users.
• Customer Service: Ability to provide a high level of customer service.
• Teamwork: Ability to work well in a team environment.

• UAE driver's license is required.
• Opportunity to work in a dynamic team environment.
• Chance to develop your technical skills and expertise.

• Contract

• Information Technology

• IT Services and IT Consulting

Technical Support Specialists play a pivotal role in ensuring seamless project execution and delivery of high-quality services. The ideal candidate will have a strong background in engineering, with 4-6 years of experience in project management, design, and infrastructure development.

1. Review and facilitate the processing of technical requests from investors, ensuring timely responses and compliance with established processes.
2. Collaborate with internal teams to provide assistance on technical matters, including coordination meetings with customers, contractors, and consultants.
3. Prepare and monitor requests using standardized trackers, maintaining accurate records of all statuses.
4. Design review and issue NOC/exemption fees for land plot investor design submissions, adhering to guidelines and policies.
5. Coordinate with various stakeholders, including internal departments and external entities such as consultants, investors, and authorities.
6. Develop and implement initiatives to enhance customer-focused and cost-effective services, driving business growth through operational excellence.
7. Support senior staff in conducting feasibility analyses, preparing reports, and maintaining records of all statuses.
8. Ensure adherence to all policies, systems, processes, and procedures.

• Bachelor's degree in Engineering (B.Sc.).
• Proven experience in project planning, design review, project monitoring, post-contract management, technical review, investor management, customer service, and NOC issuance.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.

• Execution & Delivery: Result-oriented with a focus on operational excellence and timely solutions.
• Accountability: Responsible for work outputs and their consequences.
• Teamwork & Collaboration: Promotes trust and cooperation within and across teams.
• Effective Communication: Clear, timely, and open communication, seeking and providing feedback.
• Innovation: Encourages new insights and opportunities beyond boundaries.
• Customer Service Orientation: Builds strong relationships by anticipating and responding to customer needs.

The IT Assistant plays a vital role in supporting the company's fast-paced teams by maintaining and troubleshooting hardware and software systems, ensuring seamless technical operations across global offices. This is an exciting opportunity to grow alongside a company committed to innovation, diversity, and shaping the future of financial services.

As part of a dynamic team, the IT Assistant collaborates closely with departments to deliver reliable tech support and contribute to infrastructure improvements. With the company's ongoing expansion now spanning seven international locations and over 200 employees, this role offers exciting opportunities to learn and develop skills.

The successful candidate will be responsible for being the first line of contact for internal support requests, managing various support chats, assisting with errors, and logging bugs. They will also develop a thorough understanding of all company systems, answer system-related questions, and assist with system settings and modification requests.

• Develop testing scenarios and test new features before they are released.
• Identify and communicate business needs to the IT department, notice recurrent requests or errors, set tasks for developers to adjust systems accordingly.
• Assist with project management tasks and lead small developments.

Key Responsibilities:

• Be the contact point with external system providers, log support requests.