335 Specialized Technical jobs in Ajman

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

We are seeking a Technical Support Specialist to provide first-line technical assistance to our customers.

This role involves troubleshooting and resolving common issues, as well as escalating complex cases to higher-level engineers. The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

• Respond to support tickets via various channels
• Perform initial triage: reproduce issues, gather logs, verify environment
• Resolve common issues (e.g., login failures, configuration errors, report exports)
• Escalate unresolved or high-severity cases to L2/L3 Service Engineers
• Maintain accurate documentation in the knowledge base
• Follow incident management workflows

• Bachelor's degree in Computer Science, IT, or related field
• 2+ years in technical support, helpdesk, or SaaS operations
• Strong troubleshooting and communication skills (written & verbal)
• Experience with ticketing systems (e.g., Zendesk, FreshService, Jira)
• Familiar with Web applications, APIs, authentication (SSO, MFA), Cloud platforms (AWS, Azure) and SaaS architectures
• Basic understanding of DevOps tools (e.g., GitHub, Slack, CI/CD)

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support our team with benefits programs and perks that allow every individual to do the best work of their life. From unlimited leave to the freedom to choose your own hours, we know our people have lives outside of work so we give them the flexibility they deserve.

Our company culture is built on the principles of innovation, creativity, and customer satisfaction. We employ the best talent in the industry and expect nothing but excellence from ourselves and our team members.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

We are seeking a highly skilled Technical Support Professional to join our on-site teams worldwide. This is a full-time role available for Trainee, Junior, and Mid-level candidates who possess strong problem-solving skills and experience in supporting live trading environments.

We are seeking an experienced IT professional to support the growth of our business in Dubai. The ideal candidate will have expertise in networking and cabling, ensuring seamless IT infrastructure operations.

Key responsibilities include installing and maintaining robust networking and cabling systems to ensure efficient data transmission, as well as troubleshooting hardware and software issues promptly to minimize downtime and maintain system performance.

In addition, the successful candidate will implement robust data security measures and backup procedures to safeguard sensitive information and provide exceptional technical assistance to end-users, addressing their queries and resolving issues efficiently.

Monitoring system performance and implementing updates and upgrades as necessary to maintain optimal functionality is also a key responsibility of this role.

Requirements for this position include a strong background in networking and cabling with relevant certifications, excellent problem-solving skills and ability to work independently, proven experience in troubleshooting hardware and software issues, knowledge of data security best practices and backup procedures, and the ability to communicate complex technical concepts effectively to non-technical stakeholders.

As a Call Center Agent, you will be responsible for providing exceptional customer service by addressing IT related queries and resolving technical issues in a timely and efficient manner.

The ideal candidate will possess strong communication skills and a strong customer service background. They will be required to provide information and support services to customers while ensuring that all technical issues are resolved promptly and efficiently.

• Provide information and support services addressing IT related queries
• Follow strict Service Level Agreements for technical issues and update tickets status in internal and partner portals
• Monitor and track call status, ensuring timely response from technical support teams
• Attend to customer complaints with high priority, coordinating with Senior Agents or direct managers as needed
• Route inbound calls to appropriate resources
• Guide customers on new products, services, and policies
• Process orders, forms, and applications requested by customers
• Review customer accounts, updating billing, shipping, warranties, and other account items

• Education : Bachelor's degree in Business Administration or related field
• Experience : 1-2 years of relevant experience

Job Title: Technical Support Specialist

This is a highly technical position that involves providing end-user support for various devices and applications. The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.

• Provide on-site technical support for Windows, Mac, and mobile devices.
• Install, configure, and maintain antivirus and endpoint detection solutions.
• Perform MDM enrollment and troubleshoot Office 365 applications.
• Support and troubleshoot network-related issues, including LAN, Wi-Fi, and VPN connectivity.
• Imaging and deploy new laptops and manage IT security tickets.
• Promptly respond to VIP user requests and minimize disruption.
• Bulk asset movement, including device preparation and deployment.
• Spare parts replacement for laptops and CPUs.
• L1 support for printers, smart TVs, audio, and video conferencing equipment.

• Awareness of ITIL best practices and experience with ITSM tools.
• Knowledge of IMAC processes and physical ability to participate in bulk asset movements.

• CompTIA A certification and Microsoft 365 certifications.
• ITIL V3/V4 certification and experience working with various IT teams.

The successful candidate will be required to work effectively in a dynamic team environment and collaborate with other IT teams to ensure seamless support issue resolution.

Additional Information: This role requires a high level of technical expertise and the ability to work under pressure in a fast-paced environment. We are committed to providing a supportive and inclusive working environment and look forward to hearing from you if you have the skills and passion to succeed in this role.

We are seeking an experienced and skilled technical support specialist to join our team. The successful candidate will provide critical support and assistance to the technical operations team, ensuring operational excellence throughout all aspects of the business.

Are you a technical expert with exceptional problem-solving skills? Do you enjoy providing end-user support and troubleshooting hardware and software issues?

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for delivering top-notch technical support to our users, ensuring that they have a seamless experience with our systems.

About the Role:

• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues.
• Perform repairs or escalate to higher-level support if necessary.
• Use remote desktop tools to assist users with troubleshooting and resolving issues.

Key Responsibilities:

• Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
• Software Installation: Install and configure operating systems, office applications, and other software as required by users.
• System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
• End-User Assistance: Provide technical support to end-users via phone, email, or in-person.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.

Mandatory Skills / Competencies:

• Hands-on experience in Windows and MAC OS.
• Supported end-users Top Management Users.
• Knowledge about KPIs SLAs and ITSM tools like ServiceDesk Plus.
• Good communication skills, verbal and written.
• Working knowledge of office automation products and computer peripherals like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.