320 Specialized Technical jobs in Ajman

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

This role involves providing Level 2 onsite/remote technical support for various platforms across all sites in the UAE, handling tickets on the service desk, and ensuring their resolution within defined SLAs.

The successful candidate will work closely with employees to ensure smooth operations and maintain high uptime and availability.

Detailed technical knowledge of Windows, Mac, and Linux operating systems is necessary for success in this position.

Frequent travel may be required to various locations within the UAE to provide on-site support.

We are currently looking for a highly skilled professional to fill the role of Senior Support Engineer.

This is a fantastic opportunity for someone who wants to work in a dynamic and challenging environment.

The successful candidate will have at least 5 years experience in Enterprise Applications Support and/or Development.

They will also have strong practice in Change Incident and Request Management, as well as good communication skills and ability to interact directly with clients.

The joining time frame is expected to be within 2 weeks, but this may be extended up to a maximum of 1 month.

Below are some additional details regarding the role:

Key Responsibilities:

• Provide technical support and assistance to clients
• Manage changes, incidents and requests in a timely and efficient manner
• Communicate effectively with clients and other stakeholders

Requirements:

• Minimum 5 years experience in Enterprise Applications Support and/or Development
• Strong practice in Change Incident and Request Management
• Good communication skills and ability to interact directly with clients

Working Conditions:

• No remote work option available
• Full-time employment

Additional Information:

Terms and conditions apply. Please contact us for further details.

Technical Support Specialist

In this role, you will serve as the first point of contact for customers reporting incidents and service requests. Your primary objective is to provide timely resolution through troubleshooting, diagnosing, and resolving problems.

Key responsibilities include:

• Serving as the initial contact for users via phone, email, or ticketing system.
• Logging, categorizing, and assigning incidents and service requests.
• Performing basic troubleshooting for hardware, software, email, network, and printer issues.
• Resetting passwords and managing user account tasks.
• Escalating unresolved issues to higher-level support teams.

You will also be responsible for monitoring systems, network devices, servers, and applications using various tools. This includes responding to alerts by verifying, documenting, and escalating issues to the appropriate team.

To succeed in this role, you should have a bachelor's degree in Computer Science, IT, or a related field. Relevant experience in technical support or monitoring is also essential.

Required skills include:

• Basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools.
• Familiarity with ITSM ticketing tools.
• Understanding of networking and server concepts.
• Excellent communication and interpersonal skills.

We offer a rotational shift schedule or 24x7 environment, with availability for weekend or holiday support based on roster. Preferred certifications include ITIL Foundation and CompTIA A+ / Network+.

Job Opportunity:

We are seeking a Technical Support Specialist to fill a critical role in our organization. As the primary point of contact for customers and partners, you will be responsible for proactively managing incoming tickets within established service level agreements (SLAs) to ensure exceptional customer satisfaction.

Main Responsibilities:

• Act as the primary point of contact for customers and partners
• Proactively manage incoming tickets within SLAs
• Keep customers informed at every step
• Take full ownership of ticket lifecycle
• Analyse markup language and application logs to aid development team
• Collaborate across functional areas to address customer needs

Qualifications:

• Bachelor's degree or equivalent work experience
• 5 years of experience in technical customer support role
• Customer-centric mindset
• Strong coordination and follow-up skills
• Technical affinity
• Effective communication skills

About Our Organization:

We are a leading provider of e-commerce solutions. Our values guide how we work, collaborate, and drive success. We strive to deliver lasting results, empower our customers, foster growth, and act boldly together.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

As a key member of our team, you will be responsible for providing technical assistance and troubleshooting to diagnose and resolve issues.

You will ensure the proper functioning of our Warehouse Management System (WMS) to optimize warehouse operations. This includes configuring systems, maintaining system integration, and checking system performance.

You will also conduct user training related to WMS and create problem reports and escalation tickets as needed. Additionally, you will perform stock count setups and apply problem-solving skills to address technical challenges.

The ideal candidate will have a degree in Information Technology or a related field and additional certifications in SQL and Oracle are preferred. Strong technical troubleshooting and system diagnosis skills are essential, along with effective communication skills.

1. Provide technical assistance and troubleshooting to diagnose and resolve issues.
2. Ensure proper functioning of Warehouse Management System (WMS) to optimize warehouse operations.
3. Configure systems and maintain system integration, including checking system performance.
4. Conduct user training related to WMS.
5. Create problem reports and escalation tickets as needed.
6. Perform stock count setups.
7. Apply problem-solving skills to address technical challenges.

• Degree in Information Technology or related field.
• Additional certifications in SQL and Oracle are preferred.

This is a full-time position working on-site. We offer competitive compensation and benefits package.

This role does not involve remote work. If you are a motivated and detail-oriented individual who is passionate about technical support and warehouse operations, please submit your application.

We are seeking an experienced and skilled technical support specialist to join our team. The successful candidate will provide critical support and assistance to the technical operations team, ensuring operational excellence throughout all aspects of the business.

We are seeking a skilled IT professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing daily technical support for IT equipment and application management.

• To provide timely and effective technical assistance to guests/users related queries and issues.
• To troubleshoot and resolve complex IT-related problems in a timely manner.
• To coordinate with vendors and other departments to ensure smooth operations and address day-to-day IT issues.
• To perform regular checklists and system updates in accordance with organizational policies.
• To administer and maintain assigned business unit IT infrastructure.
• To provide data to line managers for budget preparation and planning.
• To manage servers, IDF/MDF, ensuring performance, health, and event log monitoring, hardware installation, etc.
• To manage IT assets effectively.
• To manage Cisco Call Manager/AEI phones and VC unit assistance during meetings.
• To manage user accounts through AD.
• To prepare assets (MAC and Windows) and configure profiles for employee onboarding.
• To conduct remote desktop troubleshoots with end-users and document ticketing systems.
• To provide daily and monthly reports/statistics to management.