44 Specialized Technical jobs in Fujairah

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

We are looking for a skilled professional to provide technical support to our customers. As a member of our team, you will be responsible for resolving customer issues in a timely and efficient manner.

Responsibilities include responding to customer inquiries, troubleshooting problems, and escalating complex cases to senior engineers. Additionally, you will maintain accurate documentation of customer interactions and follow established incident management workflows.

The ideal candidate will have a strong understanding of technical concepts, excellent communication skills, and the ability to work independently with minimal supervision.

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Technical Support Specialist

• Provide technical assistance to customers, responding to their queries and resolving issues in a timely and professional manner.
• Build strong relationships with customers, understanding their needs and preferences to deliver personalized support.
• Meet or exceed performance targets, ensuring high levels of customer satisfaction and loyalty.
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to provide innovative solutions.
• Work closely with cross-functional teams, including sales, marketing, and product development to ensure seamless integration of support services.
• Collaborate with colleagues to share best practices, expertise, and ideas to continuously improve support processes and outcomes.
• Maintain accurate records of customer interactions, using this data to inform future support strategies and optimize service delivery.

1. Fluency in Japanese and English languages, with excellent written and verbal communication skills.
2. At least 6 months of experience in a customer-facing role, preferably in technical support or a related field.
3. Strong analytical and problem-solving skills, with the ability to think critically and creatively.
4. A positive attitude, with a passion for delivering exceptional customer experiences and building long-lasting relationships.
5. A reliable laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

• Experience with CRM systems or similar tools.
• Knowledge of cryptocurrency or finance industries, with a background in these areas.

• A flexible schedule, allowing you to work at times that suit you.
• The opportunity to work fully remotely, from anywhere in the world.
• An inclusive international environment, celebrating diversity and promoting equality.
• Compensation in USD, with competitive rates and bonuses.
• Paid intensive training and probation, helping you develop new skills and grow professionally.
• Good bonuses for referring friends, rewarding your networks and collaborations.
• Work-life balance, prioritizing your well-being and happiness.
• Responsive management, interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development, nurturing your creativity and innovation.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

We are seeking a highly skilled technical support engineer to provide first-line assistance to our SaaS customers. As a key member of our team, you will play a crucial role in resolving technical issues and ensuring seamless customer experiences.

Your primary responsibilities will include responding to support tickets via various channels, performing initial triage, and escalating complex cases to senior engineers. You will also be responsible for maintaining accurate documentation and following incident management workflows.

• Bachelor's degree in Computer Science or a related field
• 2+ years of experience in technical support or helpdesk environments
• Strong troubleshooting and communication skills
• Familiarity with ticketing systems and cloud platforms
• Certification in ITIL or CompTIA A+ is a plus

We prioritize the well-being and happiness of our employees. Our benefits package includes flexible working hours, unlimited leave, and opportunities for professional growth. Our culture values innovation, creativity, and customer satisfaction.

We are a technology-driven organization committed to developing cutting-edge solutions that make a global impact. Our mission is to empower businesses to deploy artificially intelligent solutions using our platform and applications.

Our organization focuses on developing AI applications that leverage scientific principles and physics-based methods to drive critical industries forward. We strive to create solutions that ensure human survival and prosperity.

We're seeking a dedicated individual to join our support team as a Technical Support Specialist . This role is responsible for providing top-notch assistance to clients through various channels, including portals, emails, and phone calls.

The successful candidate will be expected to perform initial troubleshooting tasks, reproduce issues, gather relevant logs, and verify system environments. They will also resolve common problems, such as login failures and configuration errors, and escalate complex or high-priority cases to senior engineers.

• Respond to client inquiries in a timely and professional manner
• Conduct thorough investigations to identify and resolve technical issues
• Maintain accurate records of client interactions and issue resolutions
• Collaborate with senior engineers to address complex problems

We're looking for an exceptional individual with strong analytical and communication skills. The ideal candidate will possess a bachelor's degree in Computer Science, IT, or a related field, and have at least two years of experience in technical support, helpdesk, or SaaS operations.

They should be proficient in troubleshooting and problem-solving, with excellent written and verbal communication skills. A passion for staying up-to-date with industry trends and emerging technologies is essential for this role.

We believe that a healthy work-life balance is crucial for productivity and job satisfaction. That's why we offer a range of benefits and perks designed to support our team members' well-being and career growth.

Some highlights include:

• A competitive salary and bonus structure
• Comprehensive health insurance and retirement plans
• Ongoing training and professional development opportunities
• A collaborative and dynamic work environment

Technical Support Specialist

This is an exciting opportunity to work with a leading provider of customer support services. As a Technical Support Specialist, you will be responsible for providing top-notch support to customers via email and chat.

• Provide timely and effective technical support to customers via email and chat.
• Build strong relationships with customers through positive communication and issue resolution.
• Meet key performance indicators (KPIs) and contribute to the growth and success of the team.

To succeed in this role, you will need:

• Native-level English communication skills.
• A minimum of six months of experience in a customer support role.
• Personal or professional experience in crypto is a significant advantage.
• Analytical and research skills to effectively troubleshoot and resolve complex issues.
• A positive and responsible attitude, with excellent time management and organization skills.

• Flexible schedule and remote work opportunities.
• Inclusive international environment with diverse colleagues from around the world.
• Opportunity to develop new skills and expertise in a rapidly evolving industry.
• Good bonuses for referrals and other incentives.
• Paid intensive training and probation period.
• Work-life balance and comprehensive benefits package.

We are a global company specializing in secure technical, customer support, and CX services for tech companies worldwide. Our mission is to provide exceptional support experiences that exceed customer expectations.

We welcome people from various backgrounds and experiences to join our team. If you are passionate about delivering outstanding customer service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

This role provides the chance to gain hands-on experience in a leading technology company, allowing you to balance work and studies simultaneously.

• Attend training sessions to develop technical and soft skills.
• Collaborate on projects applying theoretical knowledge to real-world scenarios.
• Engage in mentorship meetings for career guidance and represent the company at events when required.
• Complete project assignments and demonstrate effective time management skills in a remote environment.

• Fluency in English with strong reading, speaking, and writing abilities.
• Proficiency in Microsoft Office applications, including Microsoft Project.
• Enrollment in fields such as Electrical Engineering, Automation, Chemical Engineering, IT, Computer Science, or related disciplines.
• A strong academic record, eagerness to learn, and capable time management skills.

You will be part of a dynamic team, working on various projects, and engaging in community outreach when needed. This opportunity allows you to apply your theoretical knowledge in a practical setting, developing valuable skills and experience.