25 Specialized Technical jobs in Fujairah

We are seeking an expert Cloud Support Engineer to join our team. As a key member of our support organization, you will be responsible for delivering exceptional customer service and technical support to our customers.

Investigating issues reported by customers is a crucial part of this role. You will work closely with our development teams to resolve complex customer problems related to our products and services. Ensuring that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction is also a key responsibility.

The ideal candidate will have excellent written and spoken English skills, a strong academic track record, and hands-on experience supporting Linux systems. You will be required to communicate professionally and set the right expectations with customers and internal stakeholders.

In addition to your technical skills, you will need to be able to navigate stack traces and logs effectively, advise on next steps, and understand OS and application-level bugs and when to escalate to the correct team.

As a Cloud Support Engineer at Canonical, you will have the opportunity to work on the next generation of Ubuntu solutions for customers, contribute new knowledge base articles, and maintain existing articles to ensure shared knowledge and lessons learned are available to customers.

Our company offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, employee assistance program, and priority pass and travel upgrades for long haul company events.

About Us: We are a pioneering tech firm at the forefront of the global move to open source. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Join a dynamic team as an International Field Service Representative and work closely with our international team to deliver exceptional customer solutions.

• Provide technical assistance to customers, including system planning and optimization, pre-sales, and post-sales support.
• Become an expert in the operation and application of radio and networking solutions.
• Conduct product demonstrations and training sessions for customers.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities, providing feedback to the development team.

• A minimum of secondary education is required.
• At least one year of experience as a Field Service Representative or equivalent.
• Experience in tactical communications, specifically in data networks and radios.
• Proficiency in TCP/IP protocol and networking.
• Basic English proficiency (reading and writing) is required.
• Excellent organizational skills and attention to detail.
• Ability to travel to potential conflict areas.

We are seeking a seasoned leader to drive technical support excellence in our global team.

The ideal candidate will possess exceptional analytical, organizational, and communication skills, with a proven track record of managing global technical support or operations teams.

A deep understanding of support methodologies and industry best practices is essential for success in this role.

1. Manage daily operations to meet service level agreements, key performance indicators, and quality standards; continuously improve support processes for greater efficiency and impact.
2. Utilize tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results.
3. Use data and analytics to identify trends, measure performance, and make informed decisions to optimize support operations.
4. Leverage technology to enhance efficiency and customer experience.
5. Develop and implement a robust self-service strategy, maximizing the knowledge base and chatbot systems.
6. Monitor usage insights to identify opportunities for improvement and deliver innovative solutions.
7. Collaborate with Product Engineering and other teams to incorporate customer feedback and improve the product experience.
8. Establish clear performance metrics to track team and individual success.
9. Drive innovation, collaboration, and results at every stage.

• Strong technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

• A dynamic and collaborative work environment.
• Ongoing training and development opportunities.
• A competitive compensation package.

We are seeking a Support Specialist to be the primary point of contact for clients' IT support needs. As a key member of our team, you will play a vital role in ensuring timely resolution of technical issues and delivering excellent customer service.

• Respond to client queries and resolve IT issues via phone or ticketing system
• Perform password resets and unlock accounts
• Manage mailbox permissions, distribution groups, and email settings in Microsoft 365
• Troubleshoot basic network issues (IP, DNS, DHCP, connectivity)
• Handle onboarding and offboarding processes for new starters and leavers
• Manage access requests for SharePoint, Office 365, and Google Workspace
• Provide laptop/desktop support, including application installations and updates
• Troubleshoot software performance issues and errors
• Assist with device builds and hardware setup
• Support users with printer setup and connectivity
• Provide VPN configuration and access support

• A minimum of one year's experience in a helpdesk or IT support role
• Strong knowledge of Windows 10/11, Microsoft 365, and remote desktop tools
• Familiarity with networking fundamentals (IP, DNS, DHCP)
• Experience with ticketing systems
• Excellent communication and interpersonal skills
• A customer-focused mindset with a proactive approach
• The ability to work independently

• ITIL certification is an advantage
• Knowledge of scripting languages (Python, PowerShell, etc.)
• Familiarity with cloud-based platforms (Azure, AWS, etc.)

We are seeking a skilled IT Support Specialist to join our remote team. As the first point of contact, you will resolve technical issues efficiently and deliver exceptional customer service.

The ideal candidate will possess strong knowledge of Windows 10/11, Microsoft 365, and remote desktop tools. Experience with ticketing systems like Kaseya, Zendesk, or similar is highly valued. The selected individual will be responsible for providing timely support via phone, email, or ticketing system, performing password resets, and resolving account lockouts.

Key Responsibilities:

• Provide prompt assistance to customers via various channels
• Perform routine maintenance tasks such as password resets and account management
• Troubleshoot basic network issues including IP, DNS, DHCP, and connectivity problems
• Manage mailbox permissions, distribution groups, and email settings in Microsoft 365
• Support users with printer setup and connectivity, laptop / desktop support, and application installations
• Assist with device builds and hardware setup, software performance issues, and VPN configuration

• Minimum 1 year of experience in a helpdesk or IT support role
• Strong knowledge of Windows 10/11, Microsoft 365, and remote desktop tools
• Familiarity with networking fundamentals (IP, DNS, DHCP)
• Experience with ticketing systems like Kaseya, Zendesk, or similar
• Excellent communication and interpersonal skills
• Customer-focused mindset with a proactive approach
• Ability to work independently and within a remote team

Why Work with Us:

• Remote work opportunities with a collaborative team
• Exposure to global clients across various industries
• Part of a people-first organization
• Access to training and career growth opportunities

The chosen candidate will receive an extensive benefits package ensuring comprehensive support.

As a member of our team, you will have the opportunity to gain valuable experience, develop new skills, and contribute to the success of our organization.

Are you passionate about technical leadership? If so, we have a remarkable opportunity for you Based in Dubai with a flexible, global reach, our client is a leading entity specializing in FinTech solutions and pioneering technology.

We are seeking a Head of Technical Support for a global team dedicated to fostering a culture focused on customer obsession and excellence. The role involves delivering exceptional support experiences that enhance customer satisfaction and loyalty.

1. Manage daily operations to meet SLAs, KPIs, and quality standards; continuously improve support processes for greater efficiency and impact.
2. Utilize tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results.
3. Use data and analytics to identify trends, measure performance, and make informed decisions to optimize support operations.
4. Leverage technology to enhance efficiency and customer experience.
5. Develop and implement a robust self-service strategy, maximizing the knowledge base and chatbot systems.
6. Monitor usage insights to identify opportunities for improvement and deliver innovative solutions.
7. Collaborate with Product Engineering and other teams to incorporate customer feedback and improve the product experience.
8. Establish clear performance metrics to track team and individual success.
9. Drive innovation, collaboration, and results at every stage.

• Proven leadership in managing global technical support or operations teams.
• Deep understanding of support methodologies and industry best practices.
• Hands-on experience with CRM and help desk tools like Zendesk.
• Strong technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

• Excellent analytical, organizational, and communication skills.
• Exceptional problem-solving abilities and decision-making under pressure.

• A vibrant, innovative work culture that encourages creativity and teamwork.
• Opportunities for professional growth and skill development.
• Flexible work arrangements with potential for international exposure.
• Options for permanent or B2B contracts.

If this opportunity interests you, please send your CV by applying through this page

Note: Providing personal data is voluntary. Please review the document 'Information regarding the processing of your personal data' for details on data handling and your rights.

Data will be processed by Sowelo Consulting sp. z o.o. sp.k., registered in Cracow, Poland, under the relevant legal provisions.

Sowelo Consulting is registered with the employment agency number 17107.

Additional services include IT recruitment, executive search, and recruitment process outsourcing.

Senior IC

Are you passionate about technical leadership? If so, we have a remarkable opportunity for you Based in Dubai with a flexible, global reach, our client is a leading entity specializing in FinTech solutions and pioneering technology.

We are seeking a Head of Technical Support for a global team dedicated to fostering a culture focused on customer obsession and excellence. The role involves delivering exceptional support experiences that enhance customer satisfaction and loyalty.

1. Manage daily operations to meet SLAs, KPIs, and quality standards; continuously improve support processes for greater efficiency and impact.
2. Utilize tools like Zendesk, Jira, Klaus, and Workforce Management to streamline workflows and drive results.
3. Use data and analytics to identify trends, measure performance, and make informed decisions to optimize support operations.
4. Leverage technology to enhance efficiency and customer experience.
5. Develop and implement a robust self-service strategy, maximizing the knowledge base and chatbot systems.
6. Monitor usage insights to identify opportunities for improvement and deliver innovative solutions.
7. Collaborate with Product Engineering and other teams to incorporate customer feedback and improve the product experience.
8. Establish clear performance metrics to track team and individual success.
9. Drive innovation, collaboration, and results at every stage.

• Proven leadership in managing global technical support or operations teams.
• Deep understanding of support methodologies and industry best practices.
• Hands-on experience with CRM and help desk tools like Zendesk.
• Strong technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

• Excellent analytical, organizational, and communication skills.
• Exceptional problem-solving abilities and decision-making under pressure.

• A vibrant, innovative work culture that encourages creativity and teamwork.
• Opportunities for professional growth and skill development.
• Flexible work arrangements with potential for international exposure.
• Options for permanent or B2B contracts.

If this opportunity interests you, please send your CV by applying through this page

Note: Providing personal data is voluntary. Please review the document 'Information regarding the processing of your personal data' for details on data handling and your rights.

Data will be processed by Sowelo Consulting sp. z o.o. sp.k., registered in Cracow, Poland, under the relevant legal provisions.

Sowelo Consulting is registered with the employment agency number 17107.

Additional services include IT recruitment, executive search, and recruitment process outsourcing.

Senior IC