7 893 Staff Development jobs in the United Arab Emirates
Learning & Development Specialist
Posted today
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Learning & Development SpecialistDate: 29 Jul 2025
Location:
Sharjah, AE
Country: AE
Do you thrive on designing and deliver engaging learning experiences that ignite potential and fuel business success? Are you an energetic, adaptable individual who loves seeing people grow? If so, Air Arabia's dynamic Learning & Development team is searching for you!
- Craft impactful learning solutions:Address Air Arabia's specific challenges by designing and delivering innovative training programs for managers,customer service teams,and staff spread across Middle East, North Africa, South Asia and beyond.
- Become a performance game-changer:Develop programs that demonstrably improve employee performance,increase customer satisfaction,and elevate team collaboration.
- Embrace diverse audiences:Engage and inspire various stakeholders coming from over 100 nationalities,from Air Arabia group and its multiple entities,using blended learning approaches and technology.
- Fuel a culture of learning:Champion continuous learning and development,collaborating with line managers to ensure training translates into real-world impact.
- Be a creative catalyst:Inject your passion and enthusiasm into training sessions,fostering a fun and dynamic learning environment where everyone thrives.
- Hold a bachelor’s degree in business administration,Psychology,or equivalent.
- Possess certifications like "Train the Trainer" or "Instructional Design."
- Possess 5+ years of experience designing and delivering impactful training programs (leadership,customer service,behavioral).
- Have a proven track record of managing the entire training cycle: learner needs analysis,content creation,delivery,assessment,and reporting.
- Exude confidence and charisma as a facilitator,captivating audiences and driving meaningful conversations.
- Are a self-starter who thrives in a fast-paced environment,readily adapting to new challenges and opportunities.
- Believe in the power of collaboration and communication,building strong relationships with stakeholders across the organization.
- Have a basic understanding of e-learning content development and video production to create engaging learning experiences.
- Are a team player and always ready to learn new things and execute them real-time.
- Have BPS level a & b certificates.
- Hold a Coaching certification.
- From aviation, hospitality, retail, or travel industry.
Ready to embark on a rewarding journey with Air Arabia? We can't wait to meet you!
#J-18808-LjbffrLearning & Development Specialist
Posted today
Job Viewed
Job Description
Alrais Holding is a diversified conglomerate based here in Dubai UAE, specializing in multiple sectors such as hospitality. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.
ABOUT THE ROLE:
We are seeking a proactive and detail-oriented Learning & Development Trainer to join our Human Resources team. In this role, you will assist in the design, implementation, and evaluation of training programs aimed at enhancing hospitality employees' skills, knowledge, and capabilities. Your contributions will be pivotal in ensuring that our training initiatives align with organizational goals and foster ongoing employee development.
KEY RESPONSIBILITIES:
- Conduct Training Needs Assessments: Identify training and development needs across the organization through job analysis, performance reviews, and consultations with managers.
- Program Design and Development: Assist in creating engaging and effective training programs and materials, including e-learning modules, workshops, and seminars.
- Facilitate Training Sessions: Deliver training sessions using various instructional techniques to enhance employee skills and knowledge.
- Evaluate Training Effectiveness: Assess the impact of training programs through feedback surveys, performance metrics, and follow-up evaluations.
- Coordinate Training Logistics: Manage the scheduling, venue arrangements, and communication for training sessions to ensure smooth execution.
- Administer Learning Management System (LMS): Oversee the LMS to track training activities, maintain records, and ensure accessibility of training materials.
- Support Employee Development Initiatives: Assist in implementing mentorship, coaching, and career development programs to support employee growth.
- Ensure Compliance Training: Coordinate and monitor mandatory compliance training to ensure adherence to legal and organizational standards.
- Documentation and Reporting: Maintain accurate records of training activities and prepare regular reports on training outcomes and metrics.
- Promote a Learning Culture: Encourage continuous learning and development across the organization by advocating for training opportunities and resources.
REQUIREMENTS:
- Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
- With at least 5 years of experience in training and development in the hospitality industry.
- Strong knowledge of adult learning principles, instructional design, and training methodologies.
- Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
- Excellent communication and presentation skills.
- Strong organizational and project management skills.
- Analytical skills and attention to detail.
If you're passionate about fostering employee development and eager to contribute to a dynamic learning environment, we'd love to hear from you. Apply today to be part of our team!
#J-18808-LjbffrLearning & Development Director
Posted today
Job Viewed
Job Description
Mandarin Oriental Downtown, Dubai is looking for a Learning & Development Director to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About The Job
Based at the Mandarin Oriental Downtown, Dubai within the People & Culture Department in Dubai, the Learning & Development Director is responsible for, but not limited to, the overall Hotel Learning & Development, Performance Management and Quality Assurance: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee and focusing on delighting our guests and colleagues. Learning & Development Director reports to the Director of People & Culture.
As a
Learning & Development Director, you will be responsible for the following duties:
- Leads Learning & Development (L&D) efforts across the hotel by planning, implementing, and reviewing programs aligned with Mandarin Oriental Hotel Group's (MOHG) standards, business goals, and employee development needs.
- Collaborates with senior leadership (including the Director of People & Culture, Executive Committee, and Department Heads) to manage performance cycles, succession planning, L&D strategy, and budget.
- Delivers and facilitates training programs for all staff levels, including executive retreats, classroom sessions, on-the-job training, and leadership development, while supporting quality assurance efforts and guest satisfaction metrics.
- Manages L&D infrastructure, including training calendars, departmental trainers, training records, and reporting (monthly reports, audits, and feedback reviews), while coordinating with external training providers as needed.
- Drives employee engagement and career development by coaching, counselling, and supporting initiatives such as Management Trainee Programs, Cultural Exchange Ambassador activities, and team-building efforts.
- Demonstrates strong leadership, interpersonal, and operational capabilities, including effective communication, team building, problem-solving, talent development, and alignment with MOHG's mission, values, and LQEs (Legendary Quality Experiences).
As a
Learning & Development Director, we expect from you:
- Holds a Vocational Diploma or Degree/Higher National Diploma in Hospitality, Business, or Human Resources; adult learning certification and leadership facilitation certification preferred.
- At least 2 years in a 5-star hotel and 2–3 years in a managerial Learning & Development or Training role.
- Skilled in facilitating leadership programs, especially for senior managers, and experienced in coaching and conducting targeted workshops.
- Capable of conducting Training Needs Analysis at both departmental and hotel-wide levels and measuring training outcomes effectively.
- Proficient in using HR Information Systems to manage training records and requirements.
- Fluent in English (written and spoken) and possesses some hands-on operational hotel experience.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
- Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
We're Fans. Are you?
Learning & Development Officer
Posted today
Job Viewed
Job Description
Learning & Development Officer – Real Estate
Dubai, UAE | Property Network Real Estate
Property Network Real Estate is looking for a passionate and proactive Learning & Development (L&D) Officer with a strong background in real estate. The role focuses on designing, implementing, and managing training programs that enhance the skills, knowledge, and performance of our team.
Key Responsibilities:
- Identify training needs through performance evaluations, surveys, and consultations with managers
- Design, develop, and deliver effective training programs tailored to real estate sales, leasing, and property management
- Coordinate onboarding sessions for new hires, ensuring smooth integration into the company culture and processes
- Maintain training calendars and track employee participation and progress
- Partner with internal and external trainers to deliver workshops and certifications
- Measure training effectiveness and provide reports with actionable insights
- Ensure compliance with RERA training and certification requirements
- Support career development initiatives and succession planning strategies
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum 2–3 years of experience in Learning & Development, preferably in the real estate sector
- Strong knowledge of real estate practices, RERA regulations, and industry standards
- Excellent communication, presentation, and facilitation skills
- Ability to design engaging training content (classroom, e-learning, and blended methods)
- Proficiency in MS Office and familiarity with Learning Management Systems (LMS)
- Strong organizational and analytical skills
What We Offer:
- Competitive salary and benefits
- Opportunity to shape the learning culture of a leading real estate company
- Career growth and professional development
- Supportive and collaborative work environment
If you are an innovative professional who thrives on developing people and driving organizational growth, we'd love to hear from you.
Apply via LinkedIn or send your CV to with the subject line L&D Officer – Real Estate .
Job Type: Full-time
Pay: AED7, AED8,000.00 per month
Application Question(s):
- Do you have experience in Real Estate Industry?
Education:
- Master's (Preferred)
Learning & Development Manager
Posted today
Job Viewed
Job Description
Job Summary:
We are seeking an experienced and dynamic Learning & Development Manager with a solid background in sales, ideally from the FMCG, e-commerce, or remote sales sectors. The ideal candidate will have a proven track record of managing and training large sales teams and a strong understanding of sales operations. This role is based in Dubai and will play a key part in enhancing the performance and efficiency of our sales team through effective training and operational support.
Key Responsibilities:
- Design, develop, and implement comprehensive sales training programs for onboarding and upskilling sales teams.
- Conduct regular training sessions, workshops, and performance coaching for field and remote sales staff.
- Assess training needs through performance evaluations, feedback, and coordination with sales leadership.
- Monitor and evaluate the effectiveness of training programs, making improvements where necessary.
- Support sales operations by collaborating on CRM usage, reporting, process improvement, and compliance.
- Work closely with sales management to align training content with business goals and market trends.
- Maintain training records and provide reports on progress and outcomes.
- Lead initiatives to standardize sales processes and documentation across teams.
Requirements:
- Bachelor's degree in Business, Sales, HR, or a related field.
- Minimum 4–6 years of experience in sales, with at least 2 years in a training or sales operations role.
- Background in FMCG, e-commerce, or remote sales environments is highly preferred.
- Proven experience in managing and training large sales teams across multiple regions.
- Strong understanding of sales operations, CRM tools (e.g., Salesforce, HubSpot, Go High Level), and reporting.
- Excellent communication, presentation, and interpersonal skills.
- Based in Dubai and available for onsite engagement with teams.
Preferred Skills:
- Experience in sales enablement tools and digital training platforms.
- Ability to manage multiple training programs and operational projects simultaneously.
- Proactive, organized, and results-oriented mindset.
To Apply:
- Please submit your application of our career page along with updated resume, and a brief cover letter outlining your relevant experience and why you're a good fit for this role.
- Only candidates who applied on our website will be considered.
- Link to Apply:
Job Type: Full-time
Expected Start Date: 01/10/2025
Learning & Development Specialist
Posted today
Job Viewed
Job Description
Date: 27 Aug 2025
Company: Air Arabia PJSC (G9)
Location:
Sharjah, AE
Country: AE
Your Purpose
Do you thrive on designing and deliver engaging learning experiences that ignite potential and fuel business success? Are you an energetic, adaptable individual who loves seeing people grow? If so, Air Arabia's dynamic Learning & Development team is searching for you
Join Us And Make a Real Impact
- Craft impactful learning solutions: Address Air Arabia's specific challenges by designing and delivering innovative training programs for managers, customer service teams, and staff spread across Middle East, North Africa, South Asia and beyond.
- Become a performance game-changer: Develop programs that demonstrably improve employee performance, increase customer satisfaction, and elevate team collaboration.
- Embrace diverse audiences: Engage and inspire various stakeholders coming from over 100 nationalities, from Air Arabia group and its multiple entities, using blended learning approaches and technology.
- Fuel a culture of learning: Champion continuous learning and development, collaborating with line managers to ensure training translates into real-world impact.
- Be a creative catalyst: Inject your passion and enthusiasm into training sessions, fostering a fun and dynamic learning environment where everyone thrives.
You're a Perfect Fit If You
- Hold a bachelor's degree in business administration, Psychology, or equivalent.
- Possess certifications like "Train the Trainer" or "Instructional Design."
- Possess 5+ years of experience designing and delivering impactful training programs (leadership, customer service, behavioral).
- Have a proven track record of managing the entire training cycle: learner needs analysis, content creation, delivery, assessment, and reporting.
- Exude confidence and charisma as a facilitator, captivating audiences and driving meaningful conversations.
- Are a self-starter who thrives in a fast-paced environment, readily adapting to new challenges and opportunities.
- Believe in the power of collaboration and communication, building strong relationships with stakeholders across the organization.
- Have a basic understanding of e-learning content development and video production to create engaging learning experiences.
- Are a team player and always ready to learn new things and execute them real-time.
Bonus Points If You
- Have BPS level a & b certificates.
- Hold a Coaching certification.
- From aviation, hospitality, retail, or travel industry.
Ready to embark on a rewarding journey with Air Arabia? We can't wait to meet you
Learning & Development Director
Posted today
Job Viewed
Job Description
Mandarin Oriental Downtown, Dubai is looking for a Learning & Development Director to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the People & Culture Department in Dubai, the Learning & Development Director is responsible for, but not limited to, the overall Hotel Learning & Development, Performance Management and Quality Assurance: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee and focusing on delighting our guests and colleagues. Learning & Development Director reports to the Director of People & Culture.
As a Learning & Development Director, you will be responsible for the following duties:
- Leads Learning & Development (L&D) efforts across the hotel by planning, implementing, and reviewing programs aligned with Mandarin Oriental Hotel Group's (MOHG) standards, business goals, and employee development needs.
- Collaborates with senior leadership (including the Director of People & Culture, Executive Committee, and Department Heads) to manage performance cycles, succession planning, L&D strategy, and budget.
- Delivers and facilitates training programs for all staff levels, including executive retreats, classroom sessions, on-the-job training, and leadership development, while supporting quality assurance efforts and guest satisfaction metrics.
- Manages L&D infrastructure, including training calendars, departmental trainers, training records, and reporting (monthly reports, audits, and feedback reviews), while coordinating with external training providers as needed.
- Drives employee engagement and career development by coaching, counselling, and supporting initiatives such as Management Trainee Programs, Cultural Exchange Ambassador activities, and team-building efforts.
- Demonstrates strong leadership, interpersonal, and operational capabilities, including effective communication, team building, problem-solving, talent development, and alignment with MOHG's mission, values, and LQEs (Legendary Quality Experiences).
As a Learning & Development Director, we expect from you:
- Holds a Vocational Diploma or Degree/Higher National Diploma in Hospitality, Business, or Human Resources; adult learning certification and leadership facilitation certification preferred.
- At least 2 years in a 5-star hotel and 2–3 years in a managerial Learning & Development or Training role.
- Skilled in facilitating leadership programs, especially for senior managers, and experienced in coaching and conducting targeted workshops.
- Capable of conducting Training Needs Analysis at both departmental and hotel-wide levels and measuring training outcomes effectively.
- Proficient in using HR Information Systems to manage training records and requirements.
- Fluent in English (written and spoken) and possesses some hands-on operational hotel experience.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
- Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
We're Fans. Are you?
Be The First To Know
About the latest Staff development Jobs in United Arab Emirates !
Learning & Development Intern
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryManagement Development Programs/Interns
LocationMarriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates,
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now
Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Learning & Development Manager
Posted today
Job Viewed
Job Description
The Learning & Development (L&D) Manager is responsible for designing, implementing, and driving initiatives that build organisational capability, foster a culture of continuous learning, and support both career development and performance management. This partners with People Director and managers to identify training needs, develop talent strategies, strengthen performance management practices, and ensure employees have the skills and frameworks required to achieve business goals.
Learning Strategy & Program Design
- Manage implementation of comprehensive L&D strategy aligned with business objectives.
- Design, deliver, and evaluate learning programs (e.g., onboarding, leadership development, technical upskilling, soft skills).
- Partner with department heads to assess skill gaps and future capability needs.
- Promote a blended learning approach (e-learning, workshops, coaching, mentoring, external programs).
Talent Development & Leadership
- Lead succession planning initiatives in collaboration with People team and business leaders.
- Drive leadership development programs to build strong pipelines for critical roles.
- Support career development frameworks, competency models, and professional growth pathways.
Performance Management
- Drive the performance management process end-to-end, including goal-setting, mid-year and annual reviews, and continuous feedback practices.
- Equip managers with tools and training to conduct effective performance conversations and provide actionable feedback.
- Align performance outcomes with talent development initiatives and business priorities.
- Analyse performance data to identify trends, inform decision-making, and enhance organisational effectiveness.
Training Operations
- Redefine and oversee training logistics, budgets, vendor relationships, and L&D technology platforms (e.g., LMS).
- Track participation, learning outcomes, and ROI of programs.
- Ensure compliance with mandatory training requirements (e.g., regulatory, safety).
Culture & Employee Engagement
- Champion a learning culture by embedding continuous development into daily work.
- Encourage employee-led knowledge-sharing, peer learning, and coaching networks.
- BA Degree in HR, Organisational Development, Psychology, Business, or related field
- 5+ years of experience in L&D, Talent Development, or Organisational Development.
- Proven track record of designing and implementing impactful learning programs.
- Strong understanding of adult learning principles, instructional design, and digital learning - platforms.
- Experience with leadership development, succession planning, and performance management integration.
- Excellent communication, facilitation, and stakeholder management skills.
Learning & Development Director
Posted today
Job Viewed
Job Description
Learning & Development Director
People & Culture
Full time
Mandarin Oriental Downtown, Dubai
Mandarin Oriental Downtown, Dubai is looking for a Learning & Development Director to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the People & Culture Department in Dubai, the Learning & Development Director is responsible for, but not limited to, the overall Hotel Learning & Development, Performance Management and Quality Assurance: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee and focusing on delighting our guests and colleagues. Learning & Development Director reports to the Director of People & Culture.
As a Learning & Development Director, you will be responsible for the following duties:
- Leads Learning & Development (L&D) efforts across the hotel by planning, implementing, and reviewing programs aligned with Mandarin Oriental Hotel Group's (MOHG) standards, business goals, and employee development needs.
- Collaborates with senior leadership (including the Director of People & Culture, Executive Committee, and Department Heads) to manage performance cycles, succession planning, L&D strategy, and budget.
- Delivers and facilitates training programs for all staff levels, including executive retreats, classroom sessions, on-the-job training, and leadership development, while supporting quality assurance efforts and guest satisfaction metrics.
- Manages L&D infrastructure, including training calendars, departmental trainers, training records, and reporting (monthly reports, audits, and feedback reviews), while coordinating with external training providers as needed.
- Drives employee engagement and career development by coaching, counselling, and supporting initiatives such as Management Trainee Programs, Cultural Exchange Ambassador activities, and team-building efforts.
- Demonstrates strong leadership, interpersonal, and operational capabilities, including effective communication, team building, problem-solving, talent development, and alignment with MOHG's mission, values, and LQEs (Legendary Quality Experiences).
As a Learning & Development Director, we expect from you:
- Holds a Vocational Diploma or Degree/Higher National Diploma in Hospitality, Business, or Human Resources; adult learning certification and leadership facilitation certification preferred.
- At least 2 years in a 5-star hotel and 2–3 years in a managerial Learning & Development or Training role.
- Skilled in facilitating leadership programs, especially for senior managers, and experienced in coaching and conducting targeted workshops.
- Capable of conducting Training Needs Analysis at both departmental and hotel-wide levels and measuring training outcomes effectively.
- Proficient in using HR Information Systems to manage training records and requirements.
- Fluent in English (written and spoken) and possesses some hands-on operational hotel experience.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
- Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
We're Fans. Are you?