50 Student Success jobs in the United Arab Emirates

Student Success Facilitator

Abu Dhabi, Abu Dhabi beBeeStudent

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Job Description

Empower student success by joining our team as a Student Engagement Coordinator.

Key Responsibilities
  1. Develop and implement a year-long engagement framework mapping sessions to each phase of the student journey (pre-departure, on-site, transition). The program aims to foster leadership, inclusion, peer support, and cross-cultural integration among students.
  2. Design workshops and experiential learning content aligned with student development objectives. These programs promote meaningful interactions among students from diverse backgrounds.
  3. Create toolkits and facilitation guides for mentors and student leaders. This documentation helps ensure consistency in program implementation and facilitates effective mentorship.
Student Leadership & Peer Networks
  1. Launch and coordinate a Student Ambassador Program including selection criteria, onboarding, roles, and subject matter/areas of development. Ambassadors serve as role models and facilitate peer-to-peer connections among students.
  2. Support ambassadors to co-lead student events, peer check-ins, and cultural presentations. These events encourage open dialogue, empathy, and mutual understanding among participants.
  3. Collaborate with mentors to identify emerging student leaders and provide regular coaching opportunities. This approach enables students to develop their leadership skills and achieve personal growth.
  4. Track progress and impact for reporting purposes. Regular assessments help refine the program and ensure its continued relevance and effectiveness.
Workshop & Event Coordination
  1. Align monthly workshops and events across countries and time zones in coordination with Team Leaders. This synchronization promotes unity and ensures that all stakeholders are informed about upcoming events.
  2. Maintain a regional activity calendar and ensure alignment with academic and mentoring cycles. The calendar serves as a valuable resource for students and staff alike, facilitating planning and participation.
  3. Review content delivery, monitor participation, and assess quality and impact of sessions. Continuous evaluation helps improve the overall experience and ensures that it remains engaging and relevant.
  4. Track attendance and impact for reporting purposes. By analyzing these metrics, we can refine the program and make data-driven decisions to enhance its effectiveness.
Community & Cultural Integration
  1. Promote community participation through volunteering, local community engagement, and intercultural exchanges. These initiatives foster social responsibility and help build stronger relationships between students and their communities.
  2. Encourage reflection and documentation of personal growth through event portfolios and storytelling. This reflective practice enables students to articulate their experiences and achievements, promoting self-awareness and confidence.
Monitoring, Reporting & Impact
  1. Prepare templates for capturing relevant data. Standardized tracking tools facilitate efficient collection and analysis of information.
  2. Track participation, student feedback, and engagement KPIs using internal trackers. Data analysis informs decision-making and helps refine the program to meet the evolving needs of students.
  3. Prepare monthly impact summaries and contribute to quarterly reports. Timely assessments ensure transparency and accountability, while also highlighting areas of success and growth.
  4. Maintain photo/video documentation and success stories for reporting and communications. Visual content adds a compelling dimension to reports, making them more engaging and shareable.
Student Incentive Program
  1. Design and implement a Student Incentive Framework to drive meaningful participation including rewards and recognition schemes. This initiative encourages students to take an active role in their development and fosters a sense of belonging within the community.
  2. Implement framework and tracking system aligned with transparency and fairness. A clear and consistent approach ensures equal opportunities for all students and maintains trust within the program.
Site Visit Planning & Coordination
  1. Support regional teams in planning site visits locally and internationally. Site visits offer valuable opportunities for students to engage with new cultures, challenge themselves, and expand their perspectives.
  2. Prepare templates, engagement documentation, and portfolios for presentation during visits. Effective communication is key to successful collaborations, and well-prepared materials facilitate smooth interactions with host institutions and other stakeholders.
Requirements Qualifications:

Bachelor's degree in Education, Psychology, Community Development, or related fields. A strong educational foundation in one of these disciplines demonstrates a commitment to student-centered learning and supports the candidate's ability to design and deliver impactful programs.

2-4 years of experience in student life, extracurricular programming, or youth engagement. Relevant professional experience showcases the candidate's capacity to work effectively with diverse groups, adapt to changing situations, and navigate complex issues.

Experience designing peer-led or co-curricular programs with diverse student groups. The ability to create inclusive and engaging experiences for students from various backgrounds is essential for fostering a positive and supportive community.

Passionate about student empowerment, intercultural learning, and community building. A genuine enthusiasm for creating positive change and supporting student growth is critical for success in this role.

Strong coordination, documentation, and facilitation skills. Effective organizational abilities, along with strong communication and interpersonal skills, enable the candidate to manage multiple projects, collaborate with colleagues, and facilitate meaningful interactions among students.

Tech-savvy with experience using learning platforms or student engagement tools. Proficiency in using digital tools enhances the candidate's ability to collect and analyze data, track participation, and communicate effectively with students and stakeholders.

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Supporting Student Success

Ajman, Ajman beBeeDisability

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Job Description

Job Title:

Learning and Disability Support Manager

Job Description:

Our ideal candidate will provide strategic leadership and operational oversight for supporting students with disabilities, creating an inclusive environment that ensures accessibility and advocates for policies promoting equity in education.

Responsibilities:
  • Develop and implement strategic plans to support students with disabilities.
  • Lead initiatives promoting inclusivity and accessibility on campus.
  • Oversee services such as academic accommodations, personal support, and assistive technology.
  • Facilitate orientation for new students with disabilities.
  • Advocate for students with disabilities and ensure their needs are addressed.
  • Build relationships with university departments ensuring accessibility.
  • Collaborate with external organizations and community stakeholders.
  • Organize workshops and events raising awareness about disability issues.
Requirements:
  • Master's degree in Special Education, Psychology, Counseling or related field.
  • Certification or license in psychology preferred.
  • 7-10 years of experience in psychology or counseling, with at least 5 years working with individuals with disabilities.
  • Fluency in Arabic and English.
Benefits:

Attractive salary and benefits.

This advertiser has chosen not to accept applicants from your region.

Supporting Student Success

Dubai, Dubai beBeeEducation

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Job Description

Learning Support Teacher Role

At a school, we are committed to fostering a learning environment that supports every student's growth and development. We value professionals who are empathetic, collaborative, and passionate about creating an inclusive and supportive community.

Key Responsibilities:
  • Develop and implement Individualized Education Plans (IEPs) to support students' academic and emotional needs
  • Collaborate with classroom teachers to foster a supportive learning environment and promote differentiated instruction
  • Build strong relationships with students, parents, and colleagues to ensure seamless communication and cooperation

Key Qualifications:

  • Bachelor's degree in Education or Special Education or related field
  • Experience in differentiated instruction and inclusive practices
  • Strong communication, teamwork, and interpersonal skills
Benefits of the Position:
  • Opportunity to make a positive impact on students' lives
  • Chance to be part of a collaborative and supportive team
  • Professional growth and development opportunities
This advertiser has chosen not to accept applicants from your region.

Student Success Advocate

Sharjah, Sharjah beBeeSupport

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Job Description

Job Summary

We are seeking an accomplished Student Support Services Coordinator to join our academic team. This is a vital role that plays a pivotal part in ensuring students receive the necessary support and guidance throughout their academic journey.

The ideal candidate will have a strong track record of delivering exceptional student services, including orientation, advising, and aiding academic, emotional, and logistical challenges.

">Main Responsibilities:
  • Carry out duties with precision, attention, and confidentiality
  • Maintain accurate records of student interactions, support services, and outcomes
  • E nsure all student service processes comply with university policies
  • Establish, maintain, and update filing systems and records
  • Handle logistics of planned events, such as travel, accommodation, catering, and bookings
  • Assist in preparing lectures, seminars, and events

Key Responsibilities (Continued)

  • Act as a first point of contact for students, providing adequate support
  • Interact effectively and professionally with all students and faculty inquiries and requests
  • Provide necessary information about institute programs and services
  • Cover coordination and facilitation of orientation programs for new students, ensuring they have necessary information and resources for successful academic and social transition
  • Offer guidance on campus resources, academic expectations, and cultural integration for both local and international students
  • Handle correspondence, such as letters, reports, and memos, in both Arabic and English

Advising and Academic Support

  • Offer academic advising to students regarding academic policies and resources
  • Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-being and Mental Health Support

  • Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
  • Refer students to counseling or psychological services as needed and follow up on their well-being

Student Engagement and Development

  • Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
  • Coverage includes coordination of peer support programs, mentorship initiatives, and networking events to encourage students' engagement and collaboration

Cultural and Social Support

  • Provide culturally sensitive support to students from diverse backgrounds, addressing their needs and challenges in a manner respecting and celebrating their uniqueness
  • Facilitate workshops and events raising awareness of cultural diversity and inclusion on campus

Crisis Management

  • Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
  • Work with relevant campus resources to coordinate appropriate responses to student crises
  • Available to respond to student emergencies and critical events outside regular working hours, ensuring timely and effective support when needed

Requirements

We are looking for a highly skilled and experienced individual who can meet the following requirements:

Qualifications:

  • A minimum of a bachelor's degree in a relevant field is required (e.g., Business Administration or Education)

Experience:

  • 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment
  • Experience in event coordination
  • Experience in working in a diverse environment
  • The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills:

  • Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
  • Strong interpersonal and communication skills, enabling connection with students from diverse cultural and academic backgrounds
  • Ability to work under pressure and manage multiple tasks simultaneously
  • A compassionate, empathetic approach to student issues, with a strong commitment to student success
  • Proficient in using student management software and office productivity tools
  • Proficiency in Arabic and English is required
  • Strong organizational and administrative skills
  • Knowledge of well-being services and mental health support strategies in a university setting

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Supporting Student Success

Dubai, Dubai beBeeSupport

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Job Description

Job Description:

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Join our team as a Learning Support Assistant and play a vital role in supporting students with visual impairments.

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As a Learning Support Assistant, you will work closely with teachers to provide individualized support to students who require extra help.

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You will be responsible for adapting teaching materials and providing direct support to students, including assisting with physical activities and ensuring student safety.

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Our ideal candidate will have experience working with students with visual impairments and braille, excellent communication skills, and the ability to form positive relationships with students and colleagues.

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Requirements include holding a relevant Bachelor's degree or EAL related qualification, such as a CELTA, proficiency in English, and being able to quickly adapt to new situations.

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As part of our team, you will contribute to creating an inclusive environment where every student can thrive.

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Benefits include the opportunity to work in a dynamic and passionate team, contributing to the education and development of ambitious students in Dubai.

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We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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Seniority level: Entry-level

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Employment type: Full-time

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Job function: Education and Training

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Industries: Book and Periodical Publishing

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Student Success Advisor

Dubai, Dubai Heriot-Watt University

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Job Description


Job Posting Title:Alumni Engagement Officer

Grade: 5

FTE and working pattern: Full time

Department: Registry and Academic Support

About our School/Directorate and Team:

The Global Registry and Academic Support Directorate supports our students and staff across the full student life-cycle from enrolment to graduation.
The Directorate has responsibility as the definitive record-keeper of all student information programme and course details as well as leading services that help students settle and stay at the University. This includes providing professional help and advice through a range of support and wellbeing services.
The Directorate supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters.
It delivers these services through five Divisions each managed by a Global Head and two Heads of Campus Registry and Student Services:

Student Life
Online Students
Academic Operations
Academic Quality
Academic Secretariat Regulation and Policy
Head of Registry & Student Services Dubai Campus
Head of Registry & Student Services - Malaysia Campus

The Student Life Division in Dubai is made up of five areas:
Student Service Centre: A single point of access for students that delivers a consistent student experience including face-to-face and virtual services (eg enrolment student account payments student records etc.)
Student Records: Responsible for the management of back-office functions to support the Student Service Centre acts as the definitive record-keeper of the student record and manages standard/consistent processes for all student transactions (eg transfer Temporary Suspension of Studies etc.).
Wellbeing: Provides a range of services to support the student journey including support for people of determination mental health and retention activities.
Careers and Graduate Futures: Delivers career and employability advice to students and recent alumni working closely with local and global employers and with Heriot-Watts Schools supporting the employability strands.
Student Engagement: Supports the Student Council and coordinates activities and events for students to facilitate their extra-curricular development and build community.

Purpose of Role:

The main purpose of student wellbeing is to provide advice information and support to undergraduate and postgraduate students throughout the student lifecycle from enrolment to graduation.
The Student Success Advisor in Dubai will join an existing team on a fixed term two year contract. The Student Success Advisors form part of a Global Student Success Advisor team and are a key part of the Universitys strategy to improve student retention focusing on student engagement identity and belonging. The role spans pre-arrival induction and transition activities as well as those related to student success engagement and retention. Advice and support spans the whole student lifecycle including supports for students at risk of leaving their University studies.
The successful candidate will work alongside the other members of the Wellbeing team to contribute to the development of a wellbeing programme of workshops and other proactive support initiatives. They will also work closely with other teams from across the Student Life Division in particular the Student Engagement and Student Council teams.
The post-holder will report to the Student Life Manager at the Dubai Campus and have close links with the Student Experience Manager in Edinburgh. They will collaborate routinely with colleagues within Student Wellbeing across the Student Life Division with other student support services and with relevant academic staff.

Summary of Key Duties and Responsibilities:

  • Supporting a wide range of pre-arrival induction and transition activities;
  • Supporting a wide range of activities related to student success engagement and retention e.g. workshops and information sessions and peer support initiatives;
  • Early identification of and initial contact with students showing signs of being at risk of non-continuation and providing advice and support to such students;
  • Monitoring highlighting and acting on at risk and non-engagement indicators;
  • Liaising with key colleagues in Schools (e.g. Personal Tutors Programme Directors) and Professional Services (Student Counsellors Student Service Centre Thinking of Leaving Service Disability Service) to ensure a proactive integrated and coherent approach to supporting students;
  • Providing advice and support which spans the whole student lifecycle for example Temporary Suspension of Studies; Mitigating Circumstances; availability of financial and academic support.
  • Providing drop in sessions and appointments for all students;
  • Provide targeted support and interventions to designated characteristic student groups particularly at pre-arrival and transition stages;
  • Supporting Schools/disciplines in the development and delivery of School/discipline specific retention and support initiatives;
  • Developing and delivering content for student communications both targeted at specific student groups and for the general student population for all stages from pre-entry to graduation. These are to be delivered across a range of media platforms including email the myHWU Student Portal social media and print media;
  • Manage and advance the WattBuds programme;
  • Analyze student data eg enrolment data survey results and develop initiatives/programming based on findings
  • Progressing any other tasks associated with supporting student success and the work of the Student Wellbeing Services at the Dubai Campus and equivalent services in Scotland and Malaysia.
  • The job description is not exhaustive and the post holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as priorities and requirements evolve.

Education Qualifications & Experience:

Essential

  • Educated to first degree level
  • Be a recent (normally within the last two years) graduate of Heriot-Watt University having successfully completed an Honours degree with the University.
  • Excellent organisational interpersonal and communication skills.
  • Ability to present effectively to large groups (both students and HWU colleagues).
  • Excellent IT skills (particularly MS Office products) and ability to learn and use effectively institutional student systems.
  • A confident friendly manner.
  • Ability to empathise with and understand the needs of students from a wide variety of backgrounds
  • Ability to work quickly flexibly and accurately in a dynamic changing and pressured environment
  • Ability to build relationships with a variety of stakeholder groups and audiences

Heriot-Watt University Values

With a history dating back to 1821 Heriot-Watt University has established a reputation for world-class teaching and professionally relevant leading-edge research which has made it one of the top UK universities for business and industry.

We are a vibrant forward-looking university well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotlands international university with an unsurpassed international in-country presence. We deliver degree programmes to circa 3000 students in 143 countries around the world have a further overseas campus in Dubai and boast the largest international student cohort in Scotland.

At Heriot-Watt weve created an environment that nurtures innovation and leadership - where our researchers staff and students can realise their potential and develop their ambitions.

We are proud of our collegiate atmosphere and integrated teaching and research approach which has helped to build a community of committed academics and highly motivated students. Our focus on careers delivers results and weve an excellent reputation for graduate employability.

In addition to the Edinburgh campus we currently have campuses in the Scottish Borders Orkney Dubai and Malaysia. For all of our campuses we aim to provide stimulating supportive environments conducive to effective learning and research where staff and students can excel. At Heriot-Watt we have an established set of values that help us to nurture innovation and leadership and show our commitment to continuous improvement and development in all our activities.

Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.

Our values are:

  • Belong
  • Collaborate
  • Inspire
  • Celebrate

As learning living and working institution we use our values as the building blocks of how we go about doing our work and how we each conduct ourselves as members of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.

For full details on our University please view our website to Apply

Please submit your CV and a cover letter setting out how you meet the criteria for this role.

Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

The appointment is conditional upon successful completion of all Labor and Immigration formalities and the start date will need to be delayed if the employment visa is not in place.

Required Experience:

Unclear Seniority

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Student Success Mentor

beBeeCareer

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Job Description

Career Guidance Specialist

We are seeking a skilled Career Guidance Specialist to join our team.

As a Career Guidance Specialist, you will play a vital role in supporting students in achieving their academic and career goals. Your expertise will empower students to plan and manage their futures, ensuring a smooth transition from high school to university and beyond.

The key responsibilities of this role include:

  • Developing academic, career, and personal/social skills, goals, and plans for students
  • Interpreting and utilizing student data to inform guidance decisions
  • Collaborating with parents/guardians and educators to support students' educational and career planning
  • Providing expert advice on careers, options pathways, and support organizations
  • Prioritizing support and guidance for students at key transition points in the school year
  • Supporting students with an early understanding of the university application process and entry requirements
  • Coordinating and maintaining records of student interest and career aspirations
  • Establishing meaningful contacts and building relationships with universities
  • Leading the organization, coordination, and management of education and career pathway events
  • Planning and delivering careers education activities
  • Supporting the school's service experience by coordinating and managing placements
  • Liaising and supporting on careers policy, priorities, contributing to careers scope and sequence, and resources for developing careers education and guidance
  • Supporting internal and external inspections as required

Qualifications

  • Bachelor's degree in Career Guidance, Social Service, Psychology, or Education
  • NCDA Certification Required

Experience

  • Minimum 2 years of experience in a K-12 school setting

Benefits

  • Mid-senior level position with opportunities for professional growth and development
  • Full-time employment with a competitive salary and benefits package
  • Job function: Education; Industries: Education Administration Programs and Education

This is a fantastic opportunity for a dedicated and passionate Career Guidance Specialist to make a real difference in the lives of students.

This advertiser has chosen not to accept applicants from your region.
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Supporting Student Success

Abu Dhabi, Abu Dhabi beBeeCounselor

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Job Description

Our team at the Student Counselling Centre offers comprehensive counselling services for students experiencing personal, social and academic difficulties. We provide a wide range of interventions including individual and group counselling, psychological and educational assessment, preventative and psycho-educational workshops, crisis intervention and outreach programs.

This advertiser has chosen not to accept applicants from your region.

Student Success Liaison Officer

Dubai, Dubai beBeeStudentSuccessAdvisor

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Job Description

**Job Description:**

We are seeking a highly skilled and dedicated Student Success Advisor to join our team in Dubai. This role is responsible for providing advice, information, and support to undergraduate and postgraduate students throughout their student lifecycle from enrolment to graduation.

The Student Success Advisor will work closely with the Wellbeing team to contribute to the development of a wellbeing program of workshops and other proactive support initiatives. They will also work closely with other teams from across the Student Life Division, particularly the Student Engagement and Student Council teams.

This is a fixed-term two-year contract role, and the successful candidate will report to the Student Life Manager at the Dubai Campus and have close links with the Student Experience Manager in Edinburgh.

Purpose of Role:

  • To provide advice, information, and support to undergraduate and postgraduate students throughout their student lifecycle from enrolment to graduation.
  • To contribute to the development of a wellbeing program of workshops and other proactive support initiatives.
  • To work closely with other teams from across the Student Life Division, particularly the Student Engagement and Student Council teams.

Key Duties and Responsibilities:

  • Supporting a wide range of pre-arrival induction and transition activities;
  • Supporting a wide range of activities related to student success engagement and retention e.g. workshops and information sessions and peer support initiatives;
  • Early identification of and initial contact with students showing signs of being at risk of non-continuation and providing advice and support to such students;
  • Liaising with key colleagues in Schools (e.g. Personal Tutors Programme Directors) and Professional Services (Student Counsellors Student Service Centre Thinking of Leaving Service Disability Service) to ensure a proactive integrated and coherent approach to supporting students;
  • Providing drop in sessions and appointments for all students;
  • Provide targeted support and interventions to designated characteristic student groups particularly at pre-arrival and transition stages;
  • Supporting Schools/disciplines in the development and delivery of School/discipline specific retention and support initiatives;
  • Analyze student data e.g. enrolment data survey results and develop initiatives/programming based on findings;
  • Progressing any other tasks associated with supporting student success and the work of the Student Wellbeing Services at the Dubai Campus and equivalent services in Scotland and Malaysia.

Requirements:

  • Educated to first degree level;
  • Recent graduate of Heriot-Watt University;
  • Excellent organisational interpersonal and communication skills;
  • Ability to present effectively to large groups;
  • Excellent IT skills;
  • A confident friendly manner;
  • Ability to empathise with and understand the needs of students from a wide variety of backgrounds;
  • Ability to work quickly flexibly and accurately in a dynamic changing and pressured environment;
  • Ability to build relationships with a variety of stakeholder groups and audiences.
This advertiser has chosen not to accept applicants from your region.

Student Success Advisor - Dubai Campus

Dubai, Dubai Heriot-Watt University

Posted 5 days ago

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Job Description

Description

Job Posting Title:Alumni Engagement Officer

Grade: 5

FTE and working pattern: Full time

Department: Registry and Academic Support

About our School/Directorate and Team:


The Global Registry and Academic Support Directorate supports our students and staff across the full student life-cycle from enrolment to graduation.
The Directorate has responsibility as the definitive record-keeper of all student information programme and course details as well as leading services that help students settle and stay at the University. This includes providing professional help and advice through a range of support and wellbeing services.
The Directorate supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters.
It delivers these services through five Divisions each managed by a Global Head and two Heads of Campus Registry and Student Services:


Student Life
Online Students
Academic Operations
Academic Quality
Academic Secretariat Regulation and Policy
Head of Registry & Student Services Dubai Campus
Head of Registry & Student Services - Malaysia Campus

The Student Life Division in Dubai is made up of five areas:
Student Service Centre: A single point of access for students that delivers a consistent student experience including face-to-face and virtual services (eg enrolment student account payments student records etc.)
Student Records: Responsible for the management of back-office functions to support the Student Service Centre acts as the definitive record-keeper of the student record and manages standard/consistent processes for all student transactions (eg transfer Temporary Suspension of Studies etc.).
Wellbeing: Provides a range of services to support the student journey including support for people of determination mental health and retention activities.
Careers and Graduate Futures: Delivers career and employability advice to students and recent alumni working closely with local and global employers and with Heriot-Watts Schools supporting the employability strands.
Student Engagement: Supports the Student Council and coordinates activities and events for students to facilitate their extra-curricular development and build community.


Purpose of Role:


The main purpose of student wellbeing is to provide advice information and support to undergraduate and postgraduate students throughout the student lifecycle from enrolment to graduation.
The Student Success Advisor in Dubai will join an existing team on a fixed term two year contract. The Student Success Advisors form part of a Global Student Success Advisor team and are a key part of the Universitys strategy to improve student retention focusing on student engagement identity and belonging. The role spans pre-arrival induction and transition activities as well as those related to student success engagement and retention. Advice and support spans the whole student lifecycle including supports for students at risk of leaving their University studies.
The successful candidate will work alongside the other members of the Wellbeing team to contribute to the development of a wellbeing programme of workshops and other proactive support initiatives. They will also work closely with other teams from across the Student Life Division in particular the Student Engagement and Student Council teams.
The post-holder will report to the Student Life Manager at the Dubai Campus and have close links with the Student Experience Manager in Edinburgh. They will collaborate routinely with colleagues within Student Wellbeing across the Student Life Division with other student support services and with relevant academic staff.

Summary of Key Duties and Responsibilities:

  • Supporting a wide range of pre-arrival induction and transition activities;
  • Supporting a wide range of activities related to student success engagement and retention e.g. workshops and information sessions and peer support initiatives;
  • Early identification of and initial contact with students showing signs of being at risk of non-continuation and providing advice and support to such students;
  • Monitoring highlighting and acting on at risk and non-engagement indicators;
  • Liaising with key colleagues in Schools (e.g. Personal Tutors Programme Directors) and Professional Services (Student Counsellors Student Service Centre Thinking of Leaving Service Disability Service) to ensure a proactive integrated and coherent approach to supporting students;
  • Providing advice and support which spans the whole student lifecycle for example Temporary Suspension of Studies; Mitigating Circumstances; availability of financial and academic support.
  • Providing drop in sessions and appointments for all students;
  • Provide targeted support and interventions to designated characteristic student groups particularly at pre-arrival and transition stages;
  • Supporting Schools/disciplines in the development and delivery of School/discipline specific retention and support initiatives;
  • Developing and delivering content for student communications both targeted at specific student groups and for the general student population for all stages from pre-entry to graduation. These are to be delivered across a range of media platforms including email the myHWU Student Portal social media and print media;
  • Manage and advance the WattBuds programme;
  • Analyze student data eg enrolment data survey results and develop initiatives/programming based on findings
  • Progressing any other tasks associated with supporting student success and the work of the Student Wellbeing Services at the Dubai Campus and equivalent services in Scotland and Malaysia.
  • The job description is not exhaustive and the post holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as priorities and requirements evolve.

Education Qualifications & Experience:

Essential

  • Educated to first degree level
  • Be a recent (normally within the last two years) graduate of Heriot-Watt University having successfully completed an Honours degree with the University.
  • Excellent organisational interpersonal and communication skills.
  • Ability to present effectively to large groups (both students and HWU colleagues).
  • Excellent IT skills (particularly MS Office products) and ability to learn and use effectively institutional student systems.
  • A confident friendly manner.
  • Ability to empathise with and understand the needs of students from a wide variety of backgrounds
  • Ability to work quickly flexibly and accurately in a dynamic changing and pressured environment
  • Ability to build relationships with a variety of stakeholder groups and audiences

Heriot-Watt University Values

With a history dating back to 1821 Heriot-Watt University has established a reputation for world-class teaching and professionally relevant leading-edge research which has made it one of the top UK universities for business and industry.

We are a vibrant forward-looking university well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotlands international university with an unsurpassed international in-country presence. We deliver degree programmes to circa 3000 students in 143 countries around the world have a further overseas campus in Dubai and boast the largest international student cohort in Scotland.

At Heriot-Watt weve created an environment that nurtures innovation and leadership - where our researchers staff and students can realise their potential and develop their ambitions.

We are proud of our collegiate atmosphere and integrated teaching and research approach which has helped to build a community of committed academics and highly motivated students. Our focus on careers delivers results and weve an excellent reputation for graduate employability.

In addition to the Edinburgh campus we currently have campuses in the Scottish Borders Orkney Dubai and Malaysia. For all of our campuses we aim to provide stimulating supportive environments conducive to effective learning and research where staff and students can excel. At Heriot-Watt we have an established set of values that help us to nurture innovation and leadership and show our commitment to continuous improvement and development in all our activities.

Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.

Our values are:

  • Belong
  • Collaborate
  • Inspire
  • Celebrate

As learning living and working institution we use our values as the building blocks of how we go about doing our work and how we each conduct ourselves as members of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.

For full details on our University please view our website to Apply

Please submit your CV and a cover letter setting out how you meet the criteria for this role.

Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

The appointment is conditional upon successful completion of all Labor and Immigration formalities and the start date will need to be delayed if the employment visa is not in place.

Required Experience:

Unclear Seniority

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