16 Student Support jobs in the United Arab Emirates

Job Title : Student Support Services Coordinator

Reporting Relationship: Director of Academic Affairs

Expected Starting Date: Monday, July 14, 2025

Job Status :Full time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration:

• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English
• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Students Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

Required Education

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

Professional Experience

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

If you are interested, please submit your CV and Cover Letter via email to Kindly include the position you are applying for in the subject line.

Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.

GSU is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. UAE residents are preferred.

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention, and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains, and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration

• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.
• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Student Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

To apply, please submit the following documents:

• A cover letter outlining your suitability for the role

Send your application via email to and include the position title in the subject line.

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As a key member of our team, you will play a vital role in driving student enrolments and executing sales strategies to increase admissions. Your primary responsibility will be to provide academic counseling and support to prospective students.

The ideal candidate for this position is someone who is highly motivated and results-driven. You should have excellent communication skills and be able to build strong relationships with parents, students, educational agents, corporate clients, and partner institutions.

• Counsel prospective students on academic programs and admissions procedures.
• Convert inquiries into enrolments through proactive engagement via phone, face-to-face meetings and other communication channels.
• Maintain and update the student database to track leads and conversions.

• Generate leads through direct marketing, cold calling, networking and other effective strategies.
• Focuses on conversion of leads to students, student management support and upselling to higher programs.
• Conduct sales presentations and participate in exhibitions, recruitment fairs, and promotional events to attract potential students.

• Ensure a smooth onboarding process for new students and provide them with necessary support to excel in their academic journey.
• Provide individualized academic counseling to students and their families to address their specific needs and concerns.
• Assess students' academic strengths and weaknesses and develop personalized study plans to help them achieve their academic goals.

• Bachelor's degree in counseling, marketing, sales or related field required.
• Minimum 2–3 years of experience in student recruitment, admissions, sales, or academic counseling within the education industry.
• Proven sales & marketing expertise with a track record of meeting or exceeding targets.

• Strong understanding of the curriculum taught in leading schools (UK, IB and American curriculum).
• Proficient in Microsoft Office and other relevant software applications.
• Strong problem-solving and decision-making abilities.
• Excellent customer relationship management and negotiation skills.
• Proficiency in CRM tools and digital marketing platforms.
• Ability to conduct cold calling, B2B/B2C sales, and lead conversion.

If you are passionate about education and dedicated to helping students succeed, we encourage you to apply today.

We are seeking a professional School Guidance Specialist to support students in achieving academic success, career readiness and developing personal or social competencies through a comprehensive, preventive and developmental guidance program.

• Create and implement an effective school guidance program that promotes student achievement

This role is responsible for providing high-quality support services to students, ensuring a positive and inclusive experience.

• Student Case Management: Manage sensitive student cases, maintaining accurate records and ensuring confidentiality.
• Counseling and Guidance: Provide expert advice and guidance on university policies and procedures, supporting students in their academic journey.
• Event Planning: Collaborate with colleagues to plan and execute key events, such as induction and graduation ceremonies.
• Data Analysis: Gather and analyze data to inform internal reports, audits, and sector regulators.

• Education: A degree or equivalent professional experience.
• Experience: Minimum 2-3 years of experience in a student support or administrative role in a higher education environment.

• Communication Skills: Excellent verbal and written communication skills, including report writing.
• Organizational Skills: Strong organizational and time management skills, with the ability to meet tight deadlines.
• Interpersonal Skills: Ability to build trust and influence through strong interpersonal and negotiation skills.

We offer a collaborative and inclusive work environment where you can make a real difference in the lives of our students. If you are passionate about delivering exceptional student support, we encourage you to apply for this exciting opportunity.

Job Title: Academic Support Professional

We are seeking a dedicated and skilled Academic Support Professional to provide high-quality support to students with diverse learning needs.

This role involves working closely with classroom teachers to deliver in-class support, maintaining student profiles, facilitating communication with parents and teachers, and monitoring students' academic progress.

1. Collaborate with classroom teachers to identify areas where students require additional support and develop effective strategies to address these needs.
2. Assist students in understanding complex concepts and developing essential skills through targeted interventions.
3. Work with school counselors and special education teams to gather and maintain accurate student information and develop tailored support plans.
4. Maintain regular and open communication with parents or guardians to report on students' progress, achievements, and areas requiring improvement.
5. Attend meetings with teachers and other professionals to discuss students' progress and target setting.
6. Collaborate with teachers to align support strategies with the curriculum and classroom objectives.
7. Provide personalized support to students who require additional assistance.
8. Organize and lead small group sessions aimed at addressing common challenges and reinforcing core concepts.
9. Continuously assess and monitor students' academic progress and adjust support strategies accordingly.

1. Previous experience working with students with diverse learning needs is highly desirable.
2. Strong knowledge of Science is preferred.
3. Excellent interpersonal and communication skills.
4. Ability to adapt to changing classroom dynamics and individual student needs.

• Dedicated and empathetic approach to supporting students with diverse learning needs.
• Strong organizational and time management skills.
• Ability to work effectively as part of a team.
• Commitment to ongoing professional development.

This is a maternity cover position from December 2023 to March 2024. Only UAE residents will be considered for this job.

We are seeking a dedicated and organized Academic Officer to join our team. The successful candidate will be responsible for supporting the academic department in achieving its goals and ensuring efficient operations.

Job Posting Title:Academic Support Administrator

Grade and Salary:Grade 5

FTE and working pattern:Full-time

Division Name:Academic Operations

Reports to:Academic Operations Manager Dubai Campus

About our School/Directorate and Team:

The Global Registry and Academic Support Directorate supports our students and staff across the full student life-cycle from enrolment to graduation.

The Directorate has responsibility as the definitive record-keeper of all student information programme and course details as well as leading services that help students settle and stay at the University. This includes providing professional help and advice through a range of support and wellbeing services.

The Directorate supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters.

It delivers these services through five Divisions each managed by a Global Head and two Heads of Campus Registry and Student Services:

• Student Life
• Online Students
• Academic Operations
• Academic Quality
• Academic Secretariat Regulation and Policy
• Head of Registry & Student Services Dubai Campus
• Head of Registry & Student Services - Malaysia Campus

The Academic Operations Division is made up of four areas:

• Timetabling & Scheduling: Coordinates with the Schools to develop and deliver a balancedteaching timetable and manages resource bookings to optimize use of space across campus.
• Exams & Graduation: Coordinates logistics for final exams including the exam timetable trainingand allocation of invigilators and exam registration. Manages and prepares for Dubai graduationceremonies in coordination with the team in Edinburgh.
• Post-graduate Research Administration: Provides administrative support for processes related tothe post-graduate research student journey.
• School Academic Support Administration: Provides centralized administrative support to Schoolsfor Learning & Teaching activities including record keeping logistical arrangements for AcademicReviews and accreditation visits preparations for exam boards etc. as well as generaladministrative tasks such as appointment booking travel arrangements minute taking etc.

Purpose of Role

The Academic Support Administrator provides administrative support to the Schools for Learning & Teaching activities including record keeping logistical arrangements for quality processes (eg Academic Reviews) preparations for exams preparations for progression and exam boards and clerk for key Learning & Teaching related meetings. In addition the Academic Support Administrator provides prompt and professional service to a wide range of stakeholders including students parents staff and external entities. The post-holder investigates and resolves inquiries explains University rules policies and procedures and per regulations. The post-holder will work as part of the School Academic Support Administration unit under the direction of the Head of Registry and Student Services (Dubai Campus).

Summary of Key Duties and Responsibilities:

• Provide administrative support for Learning & Teaching activities within the Schools and the Registry and Academic Support Directorate.
• Provide professional customer service in all interactions.
• Communicate effectively by phone email and in-person in a professional and tactful manner; respond promptly and accurately.
• Provide accurate information and assistance to stakeholders on University rules policies and procedures as it relates to the Schools and Learning & Teaching Activities.
• Investigate and resolve inquiries. If outside the scope of the role connect the stakeholder with the relevant recipient/staff.
• Maintain accurate and complete School records related to Learning & Teaching activities.
• Support the examination process which may include examination paper preparation photocopying archiving scripts sending examination papers to external examiners liaising with Academic staff and coordinating exam adjustments for students of determination.
• Collate and layout coursework exam scripts and dissertations for External Examiners to view prior to exam boards or for accreditation/review panels.
• Archive coursework exam scripts and dissertations and arrange for coursework exam scripts and dissertations to be destroyed as outlined in the Universitys data management policies.
• Provide administrative and logistical arrangements for quality processes such as Academic Reviews and accreditation activities.
• Clerk Learning & Teaching related meetings such as progression and exam boards. This includes meeting arrangements preparing and circulating agendas necessary documentation and reports and minute-taking.
• Enter exam/coursework marks.
• Upload personal tutor details to Banner.
• Contribute to the development and drafting of procedural documents in line with School Campus and University policies.
• Update programme handbooks.
• Help with planning preparing and implementing various Registry and Academic Support events such as induction enrolment course registration and graduation.
• Review student enrolment and course registration; follow up to ensure students are enrolled and properly registered.
• Assist academic staff with attendance records and issue attendance warnings to students.
• Provide administrative support for School-level student appeals complaints and academic misconduct.
• Guide the Student Service Centre to process course transfers course change forms and other academic related changes to the student record in Banner.
• Send announcements to relevant student groups as instructed by academic staff and the Academic Operations Division.
• Maintain confidentiality of University and student records at all times.
• Prepare compile and maintain regular reports and records as well as complete ad hoc requests.
• Other duties as assigned to support the mandate and goals of the Registry and Academic Support Directorate and the wider University.

Education Qualifications & Experience:

These are the criteria on which the short-listing and recruitment selection will be made

Essential

1. Educated to at least degree or equivalent practical experience in the workplace

2. Experience of working within a similar environment as outlined above

3. Competent in the use of relevant IT packages

4. Well-developed interpersonal skills

5. Demonstrable professional and proactive approach

6. Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment

7. Demonstrable provision of excellent customer service

8. Analytical problem-solving skills

9. Excellent English language skills including writing speaking and comprehension

Desirable

1. Experience in Higher Education

2. Experience working with Banner

Heriot-Watt University Values

With a history dating back to 1821 Heriot-Watt University has established a reputation for world-class teaching and professionally relevant leading-edge research which has made it one of the top UK universities for business and industry.

We are a vibrant forward-looking university well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotlands international university with an unsurpassed international in-country presence. We deliver degree programmes to circa 3000 students in 143 countries around the world have a further overseas campus in Dubai and boast the largest international student cohort in Scotland.

At Heriot-Watt weve created an environment that nurtures innovation and leadership - where our researchers staff and students can realise their potential and develop their ambitions.

We are proud of our collegiate atmosphere and integrated teaching and research approach which has helped to build a community of committed academics and highly motivated students. Our focus on careers delivers results and weve an excellent reputation for graduate employability.

In addition to the Edinburgh campus we currently have campuses in the Scottish Borders Orkney Dubai and Malaysia. For all of our campuses we aim to provide stimulating supportive environments conducive to effective learning and research where staff and students can excel. At Heriot-Watt we have an established set of values that help us to nurture innovation and leadership and show our commitment to continuous improvement and development in all our activities.

Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.

Our values are:

• Belong
• Collaborate
• Inspire
• Celebrate

As learning living and working institution we use our values as the building blocks of how we go about doing our work and how we each conduct ourselves as members of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.

For full details on our University please view our website to Apply

Please submit your CV and a cover letter setting out how you meet the criteria for this role.

Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

The appointment is conditional upon successful completion of all Labor and Immigration formalities and the start date will need to be delayed if the employment visa is not in place.

Required Experience:

Unclear Seniority

Summary Of Function
The Clinical Training Instructor provides essential supervision and educational support to nursing students in a hospital, health clinics and community health environment, ensuring that students gain hands-on experience in those various clinical settings. This role bridges theoretical knowledge with practical application through structured training in various clinical settings. The instructor supports students' clinical skills development and ensures alignment with hospital/health clinics protocols and patient safety standards.

Essential Duties & Responsibilities
Supervises nursing students during clinical rotations in hospital and community health settings.

• Provides instruction and guidance on clinical skills, patient assessment, and safety protocols.
• Assists students in understanding and applying healthcare procedures in real-time, with a focus on improving patient care and response under supervision.
• Collaborates with hospital or community health staff to facilitate student learning experiences and maintain high standards of care.
• Prepares equipment and ensures all supplies and documentation are in order for each clinical session.
• Assesses student performance, provides constructive feedback, and assists in skill remediation as necessary.
• Ensures that all activities comply with hospital and university guidelines, supporting both learning objectives and patient safety.
• Performs other duties as assigned.
  

• Provides instruction and guidance on clinical skills, patient assessment, and safety protocols.
• Assists students in understanding and applying healthcare procedures in real-time, with a focus on improving patient care and response under supervision.
• Collaborates with hospital or community health staff to facilitate student learning experiences and maintain high standards of care.
• Prepares equipment and ensures all supplies and documentation are in order for each clinical session.
• Assesses student performance, provides constructive feedback, and assists in skill remediation as necessary.
• Ensures that all activities comply with hospital and university guidelines, supporting both learning objectives and patient safety.
• Performs other duties as assigned.
  

• Bachelor’s degree in nursing (A master’s degree in nursing is preferred).
• 3 to 5 years’ experience in any following fields is necessary (Adult Health Nursing (Medical and Surgical Nursing), Critical Care Nursing and Maternity and Newborn Nursing Care)
• Experience in nursing education and clinical instruction, with a commitment to fostering a supportive learning environment for students.
  

• In-depth knowledge of clinical nursing practices across multiple nursing specialized settings
• Strong understanding of hospital protocols, patient safety measures, and adult education principles.
• Ability to provide effective clinical supervision and adapt teaching methods to meet diverse student needs.
• Strong organizational and interpersonal skills to effectively manage student schedules and collaborate with healthcare staff.
• Strong organizational skills to manage schedules, and data effectively using MS Office skills (MS Word, Excel).
• Ability to utilize Audio-Visual equipment, proficiency in learning management platforms, and familiarity with student database systems.
  

• Work is primarily performed in a hospital and community health setting, involving close interaction with patients and healthcare staff.
• Physical effort required for moving between hospital departments.
• Regular exposure to hospital and community health environment conditions, with adherence to all safety protocols.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionHuman Resources
• IndustriesHigher Education

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