240 Success Manager jobs in the United Arab Emirates

Key Performance Indicators

Customer Service Representative

Our sales team is seeking an enthusiastic and result-driven Customer Service Representative to provide exceptional customer experiences, drive revenue growth, and build lasting relationships with our clients.

Responsibilities

• Foster a positive and welcoming atmosphere in the shop floor, ensuring excellent customer service standards are consistently met.
• Utilize effective communication skills to engage with customers, understand their needs, and suggest relevant products or services.
• Manage cash transactions efficiently, accurately handle returns and exchanges, and maintain a high level of product knowledge.
• Ensure timely and efficient processing of inventory, adhere to security protocols, and maintain accurate stock records.
• Contribute to achieving sales targets by providing personalized recommendations, promoting products, and upselling/cross-selling opportunities.
• Collaborate with colleagues to achieve team goals, share knowledge, and support each other in delivering exceptional customer experiences.
• Participate in visual merchandising activities to create an attractive and inviting store environment that drives sales and customer engagement.

Requirements

• High school diploma or equivalent required; associate's degree preferred.
• Previous retail or customer-facing experience beneficial.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency in MS Office.
• Flexibility to work varying shifts, including weekends and holidays.

Benefits

• A competitive hourly wage.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

Equal Employment Opportunity

We are an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by law.

Who we are.

MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.

Why join MEED?

MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.

Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.

The role:

We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.

It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.

What you’ll be doing:

• Client Onboarding & Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients’ business objectives and success metrics to align solutions effectively.
• Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
• Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
• Proactive & Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
• Insights & Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
• Advocacy & Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.

What we’re looking for:

Technical Experience:

• Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
• Experience managing a high volume of client accounts with diverse needs and expectations
• Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
• Excellent relationship-building, communication, and presentation skills
• Strong organizational and time management abilities; able to prioritize effectively across a portfolio
• Confidence in analyzing data and translating insights into client value
• Familiarity with SaaS platforms and/or digital tools in a client-facing context
• Bachelor’s degree or equivalent professional experience
• Experience within the Construction industry is preferred
• Fluency in Arabic is strongly preferred

Skills:

• Strategic thinking and consultative mindset
• Comfortable presenting to both small and large audiences
• Stakeholder management experience
• Strong storytelling skills with data
• Customer-centric with a solution-first approach
• Collaborative, agile, and adaptable

In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

#LI-HYBRID #LI-HB1

Join to apply for the Customer Success Manager role at Brain Co.

Join to apply for the Customer Success Manager role at Brain Co.

About Brain Co.
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.

About Brain Co.
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant. We are seeking visionary AI/ML Engineers with experience in GenAI and ML modeling, where you will convert groundbreaking research into real-world applications that revolutionize industries, boost human creativity, and address complex challenges.
About The Role
We're seeking a Customer Success Manager to join our growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
You'll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you'll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.
Key Responsibilities

• Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
• Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
• Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
• Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
• Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
• Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.
  

• Experience:
• 3-5 years in customer success, product management, delivery consulting, or technical account management.
• Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
• Technical Fluency:
• Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
• Ability to discuss and assess technical trade-offs with engineering teams.
• Communication & Relationship Skills:
• Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
• Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
• Execution & Ownership:
• Hands-on mindset with a bias for action and a strong sense of ownership.
• Experience managing agile product or project delivery cycles.
• Mobility:
• Willingness to travel within the region to meet customers and oversee deployments on-site.
  

• Work on transformative AI projects with high-impact clients.
• Join a collaborative, mission-driven team at the forefront of applied machine learning.
• Operate in a fast-paced, agile environment with real-world outcomes.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

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Dubai, Dubai, United Arab Emirates 1 year ago

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We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now

Who You'll become

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You'll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.

• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.

• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance

• Finance & Quote to Cash(Q2C)

• Procurement

SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.

SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

CSM Program

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity

For All

• A cooperative and productive approach to working relationships, internally and externally.

• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.

• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.

• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.

• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

• Proficiency in English to engage with our global networ

• Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPAcademyforCustomerSuccess

#SAPCSCareers

#SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You'll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client's business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client's needs.
• Client Empathy – You'll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You've got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You're interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You're comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East's most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.

Emplifis unified customer engagement platform empowers more than 2000 of the worldsleading brands to revolutionize the digital and social customer experience. Withcomprehensive and integrated social media marketing social commerce and care combinedwith unified analytics and AI Emplifi fuels growth resulting in happy customers increasedproduct sales and improved brand loyalty.

About the Customer Success Team

The Customer Success team is responsible for onboarding new clients and helping them use our products so they get maximum value leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology helping them to scale their business no matter where they are or what industry they are in.

As part of an international team you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo from New York to Singapore and be part of an evergrowing family. You will be supported in your career by a team of professionals dedicated to your development so that you can grow as a professional and a social media expert advisor.

Job Summary

The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships the CSM plays a central role in customer retention renewal strategies product adoption and identifying expansion opportunities. The CSM will manage a defined book of business within a designated geographic territory or named account portfolio.

What Youll Do Here

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for customers in the assigned territory or named accounts.
• Build and maintain strong lasting customer relationships to ensure satisfaction and loyalty.
• Understand customer objectives and align our services to achieve those goals.

Onboarding:

• Oversee and manage the onboarding process for new clients ensuring a smooth and timely product adoption.
• Collaborate with internal teams to expedite service delivery and meet onboarding timelines.

Product Adoption:

• Monitor client usage and product adoption rates.
• Conduct regular checkins and offer training sessions to ensure clients are leveraging the platform to its fullest potential.
• Address any adoption challenges with tailored solutions.

Renewal and Retention:

• Develop strategies to ensure high retention rates and manage the contract renewal process.
• Predict and address potential churn risks implementing mitigation strategies as needed.

Upselling and CrossSelling:

• Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs.
• Collaborate with the sales team to ensure smooth transitions for upselling or crossselling activities.

Feedback Loop:

• Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement.
• Act as the clients advocate within the company ensuring their needs and concerns are addressed.

Reporting and Analytics:

• Use CRM and Gainsight to maintain uptodate client records track interactions and measure success metrics.
• Provide regular updates to management on client health renewal forecasts and potential risks.

What Youll Bring to Us

• Experience in customer success customer onboarding account management or a similar role preferably within the SaaS or digital marketing industry. Experience with Emplifi solutions is highly desirable.
• Demonstrated ability to build strong relationships and manage key customer accounts.
• Proficient understanding of digital marketing services such as social media content marketing etc.
• Strong problemsolving skills and the ability to handle challenging client situations with grace.
• Proficiency with CRM and customer success tools such as Salesforce Gainsight or similar platforms.
• Fluent level Arabic language skills and fluent English language skills are both essential. Additional languages a benefit
• Excellent verbal and written communication skills.

What We Offer

• International fast paced and growing environment
• Chance to work with the worlds biggest brands at the CX tech leader
• Agile and openminded culture with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies in an environment that encourages new ideas
• Enhanced family/ parental leave
• Great office location in Dubai Marina attached to Marina Mall
• Great local team with a supportive family culture
• Medical insurance plan and yearly flight ticket home
• Theres more as well Speak with us to find out all details

At Emplifi we are committed to creating a workplace where everyone is valued respected and empowered to bring their whole selves to work. We welcome applications from individuals of all ages races religions genders sexual orientations gender identities and LGBTQ communities.

Emplifi offers a safe inclusive and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Required Experience:

Manager

Job Requisition ID #

25WD90881

Custom er Success Manager, Construction - Middle East, Africa

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in META. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

Responsibilities

• Be accountable for the relationship health of a selected portfolio of accounts

• Develop Customer Success Plans, with documented value delivered

• Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use

• Mitigate any churn risk and guide expansion discussions

• Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications

• In-depth knowledge of the construction industry and processes

• Familiar with the Construction Technology Ecosystem

• Experience communicating the value of technology and its features to customers

• Ability to travel when required

• Experience in building face-to-face relationships with customers

Preferred Qualifications

• 5+ years experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)

• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction

• Extremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutions

#LI-IS1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating categoryleading enterprise software that unleashes that power.

To make that happen we need people who are curious selfpropelled generous and genuine. People who love being part of a fastmoving fastthinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AIpowered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services adoption strategies organization change management a track record of delivering impact to customers and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What youll do at UiPath

• PostSales Strategy: Own the customers overall adoption strategy building & maintaining the customers comprehensive value delivery plan to achieve the stated objectives

• PostSales Account Management: Own lead & orchestrate endtoend adoption delivery from planning to realization coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions

• Value Fluency & Management: Understand and advise the customer on how best to define deliver & realize value that aligns with their stated objectives

• Operational Excellence: Develop and maintain workstream plans timelines and deliverables and ensure adherence to success milestones

• Client Engagement: Serve as the primary point of contact for clients building and nurturing strong relationships. Understand client needs and requirements collaborate with crossfunctional teams to tailor success strategies accordingly

• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients becoming a trusted advisor on automation strategies

• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact

• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational technical & change management best practices required to execute successfully and drive transformation

• Innovation and Thought Leadership: Stay abreast of industry trends emerging technologies and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation

• Team Collaboration: Collaborate with internal technical teams sales and other stakeholders to ensure a unified and customercentric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan

• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems

What youll bring to the team

• Extensive experience in customer success roles with a proven track record of driving customer satisfaction adoption and retention

• Experience with professional services & attach motions for support/services

• Experience in a highgrowth technology company preferably in the SaaS or RPA space

• Strong leadership and teambuilding skills with the ability to inspire and motivate crossfunctional teams

• Excellent communication and interpersonal skills

• Datadriven mindset with the ability to use data to make informed decisions and drive results

• Strategic thinking and the ability to develop and execute customer success strategies

• Bachelors degree in business technology or a related field (MBA preferred)

• Fluent Arabic and English

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid officebased and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Manager

Customer Success Manager (Web3) - $100K - $20K Remote

GroRapid Labs · Dubai, United Arab Emirates (Remote)

About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.

This is a remote position offering a salary range of $ 00K to 120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.

Key Responsibilities:

• Own the full client journey—from onboarding to launch and ongoing growth.
• Be the primary point of contact for key clients and partners, ensuring their success.
• Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.
• Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.
• Manage multiple client accounts, ensuring high satisfaction and timely delivery.
• Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.
• Identify upsell/cross-sell opportunities based on client needs and product capabilities.
• Lead regular check-ins, business reviews (QBRs), and performance assessments.
• Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.
• Provide additional support to self-serve signups and discover growth opportunities.
• Analyze client usage data to drive better engagement outcomes.
• Stay current with Web3 and blockchain trends and advise clients strategically.

What We're Looking For:

• 3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.
• Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.
• Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.
• Proven ability to multitask and manage several high-value clients or projects simultaneously.
• Analytical thinker who uses data to inform decisions and solve problems.
• Independent, proactive, and naturally collaborative.
• Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.

Bonus Points (Nice to Have):

• Experience in solution or technical product sales.
• Background in partnerships, account/channel management.
• Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.

Our Core Values:

• Strive for excellence

Interview Process:

• Behavioral Interview
• Final Interview

Location: Remote (Dubai, UAE)

This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today