1 865 Support jobs in the United Arab Emirates

Help Desk Support Specialist

Dubai, Dubai beBeeFacilities

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Job Description

Job Title: Help Desk Support Specialist

This is a full-time position that requires a professional and friendly individual to coordinate and assist tradesmen/workers in conducting periodic site/maintenance work progress for all day-to-day activities. The ideal candidate will ensure technical works are completed in accordance with specifications and the project management manual.

Main Responsibilities:

  1. Provide a point of contact for customers regarding any queries or concerns.
  2. Handle incoming calls and manage outgoing calls as required.
  3. Liaise with team members to ensure the best resolution consistent with contractual requirements.
  4. Complete administrative tasks related to the contract, including assigning colleagues and subcontractors to service requirements, payroll, general administration, etc.
  5. Liaise with relevant Contract staff and subcontractors to address service desk requirements and ensure timely information return.
  6. Respond to customer queries, amend data, and re-issue tasks as needed.
  7. Collaborate with Contract/Facilities Managers to enhance the quality of service and reporting processes.
  8. Monitor CAFM (MRI /Maximo/MS Dynamics) data to ensure Helpdesk work orders are accurately created, assigned, prioritized, and categorized in line with contractual KPIs and SLAs.

Required Skills and Qualifications:

  • A graduate diploma/ITI with at least 8 years' experience in the facilities management field.
  • At least 4 years' experience in a helpdesk role.
  • Good knowledge of both hard and soft elements of FM services.
  • Fluency in English; additional languages are an asset.

About This Role:

The successful candidate will be part of a leading organization committed to delivering exceptional services and solutions. We value innovation, teamwork, and customer satisfaction.

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Help Desk Support Specialist

Abu Dhabi, Abu Dhabi beBee Careers

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Job Description

Customer Service Ambassador Role

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The ideal candidate will be the face of our organization, providing exceptional support to customers via phone and email. This role requires a proactive, solutions-focused individual who is passionate about delivering outstanding service.

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  • Main Responsibilities:
    • Respond to inbound customer queries in a timely and professional manner.
    • Resolve customer issues with empathy, accuracy, and attention to detail.
    • Maintain up-to-date knowledge of promotions, draw schedules, and product offerings.
    • Escalate complex issues to relevant departments as needed.
    • Record and manage customer interactions using internal systems and tools.
    • Support the wider team in delivering customer satisfaction goals and feedback initiatives.
  • Skill Requirements:
    • Excellent verbal and written communication skills in corporate English.
    • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
    • Strong interpersonal skills with the ability to stay calm under pressure.
    • Ability to multitask and manage time effectively in a fast-paced environment.
  • Qualifications:
    • High school diploma required; diploma or degree in Business, Communications or related field is a plus.
    • Training or certification in customer service is an advantage.

Working Conditions:

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This role is shift-based and may include weekends and public holidays depending on operational needs.

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Support Specialist

Dubai, Dubai beBeeAssistant

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Job Description

Executive Support Specialist

We seek a highly skilled and experienced Executive Support Specialist to provide exceptional support to senior management.

About the Role:
  1. Coordinate activities for 5 individuals, including liaison with educational institutions and extracurricular organizations.
  2. Manage household tasks, such as procurement of materials and uniforms.
  3. Handle financial matters, including payments, school fees, and other expenses.
  4. Provide administrative support, arrange insurance, and manage properties.
  5. Attend meetings requiring translation services.
  6. Manage financial reporting.
  7. Coordinate business tasks, including visas, insurance, and employee housing.

This role requires strategic planning, persistence, and a result-oriented work ethic. Working conditions: Monday to Friday schedule, with 24/7 availability required. Compensation starting from 10 AED, negotiable during interview, plus possible bonuses and career growth opportunities. Stable and engaging work environment with successful individuals, and potential official employment after a minimum probation period.

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Support Specialist

Dubai, Dubai beBeeAdministrative

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Job Description

Job Opportunity

We are seeking a highly organized and detail-oriented individual to assume the role of Office Support Specialist. The ideal candidate will play a crucial role in ensuring seamless day-to-day operations and providing essential support to various departments.

  • Organize office space and assist associates in optimizing procedures
  • Sort and distribute communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor supply levels and handle shortages
  • Resolve office-related malfunctions and respond to requests or issues
  • Coordinate with other departments to ensure compliance with established policies
  • Maintain trusting relationships with suppliers, customers, and colleagues
  • Perform receptionist duties when needed

  • Proven experience as an administrative assistant, virtual assistant, or in another relevant administrative role
  • Working knowledge of office equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills

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Support Specialist

Dubai, Dubai beBeeAdministrative

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Job Description

About this role: Are you a highly organized and detail-focused individual with exceptional multitasking skills? As an Office Assistant, you will play a crucial support role in ensuring the smooth day-to-day operations of our organization.

Key Responsibilities:
  • Manage administrative tasks, including scheduling, filing, and correspondence.
  • Assist in coordinating meetings, events, and office activities.
  • Oversee office supplies and maintain a well-organized workspace.
  • Provide support to the team with various tasks as needed.
  • Foster office efficiency.
Essential Qualifications:
  • Prior experience in an administrative or support role.
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
Benefits of this Role:
  • Opportunity to work in a dynamic environment.
  • Chance to develop new skills and take on new challenges.
  • Collaborative team atmosphere.
How to Succeed:
  • Develop a proactive approach to task management.
  • Improve your ability to prioritize tasks and manage time effectively.
  • Cultivate strong relationships with colleagues and stakeholders.
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Support Specialist

Dubai, Dubai beBeeExecutive

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Job Title: Executive Assistant

This is a highly sought-after position for individuals who provide top-level support to high-level executives.

Responsibilities include scheduling meetings, responding to emails on their behalf, and handling personal errands.

The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to multi-task with ease.

They should also be comfortable handling tasks such as getting car washed, booking flights, planning trip activities, and coordinating dinner reservations.

Key Responsibilities:
  1. Graphic Design & Video Editing
  2. Foreseeing executive needs and handling them before they arise
  3. Personal tasks such as getting car washed, watering plants while away, taking care of errands, etc.
Qualifications:
  1. Previous experience as an executive secretary, administrative assistant, or in related fields
  2. Experience in managing multiple priorities, administration, coordination, and logistics
  3. Well-organized, detail-oriented, ability to multi-task with excellent follow-up skills. Strong written and verbal communication skills

This role offers a hybrid position (work from home but based in Dubai, UAE), access to world-class training and education, paid vacation, and opportunities for upward mobility.

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Support Specialist

Fujairah City, Fujairah beBeeCustomerService

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Job Description

Customer Service Representative Job Description

As a Customer Service Representative, you will play a crucial role in ensuring that our customers receive exceptional service and support.

The primary responsibility of this position is to handle customer inquiries and resolve issues in a timely and professional manner. You will be the first point of contact for customers, responding to their queries and concerns via phone, email, or chat.

Your goal will be to provide solutions that meet or exceed customer expectations, while also promoting our products and services. You will work closely with cross-functional teams to ensure seamless communication and coordination.

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to remain calm under pressure. You should be able to multitask, prioritize tasks effectively, and maintain accurate records.

In addition to providing exceptional customer service, you will also be responsible for:

  • Responding to customer complaints and resolving issues in a timely and professional manner.
  • Providing product information and recommendations to customers.
  • Handling customer transactions, including processing payments and returns.
  • Collaborating with internal teams to resolve complex customer issues.
Key Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to remain calm under pressure and handle multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in software applications.
Preferred Qualifications

We are looking for candidates who possess:

  • Previous experience in a customer-facing role, preferably in a call center or retail environment.
  • Knowledge of sales and marketing principles.
  • Basic knowledge of industry trends and developments.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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Support Specialist

Abu Dhabi, Abu Dhabi beBeeAdministrative

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Job Description

Job Description:

The role of an Administrative Support Specialist is to provide comprehensive support to senior staff members, ensuring seamless execution of daily operations. Key responsibilities include arranging transportation and meetings, preparing correspondence, and maintaining organized filing systems.

Key Responsibilities:

  • Coordinate appointments, meetings, and events; book meeting rooms and arrange catering services.
  • Prepare English/Arabic correspondence for community or industry contacts.
  • Handle attendance records and notify classes when faculty are delayed or absent.
  • Maintain college notice boards with information on activities, opportunities, and achievements.
  • Greet visitors and liaison with staff on behalf of senior staff members.
  • Assist in managing daily schedules and prepare correspondence, presentations, and reports.
  • Create and manage spreadsheets and databases on student grades and other data.
  • Coordinate campus activities, escort students to off-campus events, and accompany faculty on international study programs.

Requirements:

  • Degree from an accredited institution with at least 1 year of experience in a similar role or equivalent combination of education, skills, or experience.
  • Excellent communication skills in English; bilingual in English and Arabic preferred.
  • Experience in undergraduate majors or communications-related fields is an asset.

Benefits:

The university offers a highly attractive benefits package, including competitive tax-free salaries, housing allowance, annual vacation, airline tickets, educational subsidies, and healthcare coverage.

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Customer Service Support (UAE Nationals only)

337-1500 Seven House Family

Posted 35 days ago

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Permanent
The Back-Office role is essential in providing exceptional support to both members and leads within the wellness environment. The individual in this role will ensure smooth operations through professional communication, efficient task management, and a commitment to high standards of service. This role involves handling incoming queries, resolving complaints, and managing ticketing systems effectively, all while contributing to an outstanding customer experience that aligns with wellness and member satisfaction goals. Key Responsibilities: 1. Member and Lead Support:Answer incoming calls, emails, and other communication from members and leads, offering tailored guidance and assistance for wellness services.Ensure a high level of customer satisfaction by promptly addressing queries and resolving issues.Provide members with clear and accurate information about services, policies, and wellness offerings.2. Ticket Management:Efficiently attend to tickets related to complaints and enquiries, ensuring timely and effective resolution.Prioritise tickets based on urgency and severity, ensuring smooth workflow and member satisfaction.Assign and escalate tickets to the relevant departments for further assistance and resolution when required.3. Membership Renewals:Proactively reach out to members whose memberships are approaching renewal, offering them assistance with the renewal process.Provide clear, detailed information about membership benefits, newly available services, and wellness programmes to encourage renewals.Ensure the renewal process is seamless, addressing any questions or concerns that may arise.4. Customer Interaction and Follow-Up:Maintain consistent communication with members to provide updates, request feedback, and improve overall satisfaction with the services.Follow up on open cases or unresolved queries to ensure prompt and complete resolution.Monitor the progress of member requests, ensuring no cases are left unresolved and all issues are handled with diligence and care.RequirementsExcellent communication skills, both verbal and written, with a focus on professionalism and empathy.Organisational abilities and multitasking skills, capable of handling a high volume of tasks while maintaining attention to detail.Proficient in ticket management systems and customer relationship management (CRM) software.Problem-solving ability, with a solution-oriented mindset.Knowledge of wellness and hospitality services is an advantage.Ability to maintain confidentiality and adhere to data protection policies.Proven experience in a customer service or back-office role, ideally within wellness, hospitality, or a related industry.Experience with CRM and ticket management software.A proactive approach to member engagement, with a strong understanding of wellness industry trends.BenefitsBenefits:As per UAE labour law.
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Customer Support Specialist

Dubai, Dubai ADIB Group

Posted 1 day ago

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Job Description

Description

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:
To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role
  • Maintaining a high level of service attitude towards customers.
  • Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
  • Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
  • Performing general administrative work, including preparation of memos, customer letters, filing, etc.
  • Delivering cheque books and ATM cards to customers.
  • Handling and delivering captured card issues on behalf of customers.
  • Delivering covered cards to customers.
  • Delivering returned cheques to customers.
  • Performing any other responsibilities entrusted by branch management from time to time.
Specialist Skills / Technical Knowledge Required for this role:
  • Knowledge of ADIB's Retail & Institutional Banking products & services.
  • Knowledge of ADIB's operational policies & procedures.
  • Knowledge of UAE banking practices, regulations & risks.
  • Thorough knowledge of all regulations issued by the Central Bank of UAE.
  • Fair knowledge of service standards.
  • Knowledge of cross-selling.
  • Computer skills.
Required Experience:

Unclear seniority level.

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