150 Support jobs in the United Arab Emirates

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

• Manage the order to cash process for Complex component, Project, Field Service, and Service Operations Orders from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping, and Customer Invoicing).
• Provide customer support during the process: order status, delivery date. Purchase, control, and prepare supplier's shipping documents.
• Coordinate export & import activities: documentation, logistics, customs clearance.
• Handle suppliers database.
• Maintain backlog and WIP.
• Administer claims.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit for a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

Are you looking for an exciting opportunity to support a dynamic sales team in providing exceptional service to our customers? As a Sales Support Specialist at Rentokil Initial, you will play a crucial role in facilitating sales processes and ensuring the highest level of customer satisfaction.

Your Responsibilities:

• Provide administrative support to the sales team, ensuring efficient workflow and execution of sales processes.
• Assist in preparing sales proposals, quotes, and contracts, ensuring accuracy and timeliness.
• Respond to customer inquiries and follow up on leads, delivering prompt and effective solutions.
• Maintain up-to-date customer records and sales activity in CRM systems.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Support the sales team in achieving targets by analyzing sales data and providing reporting insights.
• Engage in continuous learning to improve sales processes and enhance customer engagement.

Requirements

Qualifications:

• Proven experience in sales support or a similar administrative role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong written and verbal communication skills, with a focus on customer service.
• Detail-oriented with a proactive approach to problem-solving.
• A high level of professionalism and ability to work in a fast-paced environment.

Key Competencies:

• Team Collaboration: Ability to work effectively within a team to achieve common goals.
• Customer Focus: Commitment to delivering exceptional service to all customers.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Adaptability: Willingness to learn and adapt to changing business needs.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

Are you looking for an exciting opportunity to support a dynamic sales team in providing exceptional service to our customers? As a Sales Support Specialist at Rentokil Initial, you will play a crucial role in facilitating sales processes and ensuring the highest level of customer satisfaction.

Your Responsibilities:

• Provide administrative support to the sales team, ensuring efficient workflow and execution of sales processes.
• Assist in preparing sales proposals, quotes, and contracts, ensuring accuracy and timeliness.
• Respond to customer inquiries and follow up on leads, delivering prompt and effective solutions.
• Maintain up-to-date customer records and sales activity in CRM systems.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Support the sales team in achieving targets by analyzing sales data and providing reporting insights.
• Engage in continuous learning to improve sales processes and enhance customer engagement.

Qualifications:

• Proven experience in sales support or a similar administrative role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong written and verbal communication skills, with a focus on customer service.
• Detail-oriented with a proactive approach to problem-solving.
• A high level of professionalism and ability to work in a fast-paced environment.

Key Competencies:

• Team Collaboration: Ability to work effectively within a team to achieve common goals.
• Customer Focus: Commitment to delivering exceptional service to all customers.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Adaptability: Willingness to learn and adapt to changing business needs.

Chez ABB, nous aidons les industries à se surpasser - en réduisant leur consommation et en les rendant plus propres. Ici, le progrès est une exigence - pour vous, votre équipe et le monde. En tant que leader du marché mondial, nous vous donnerons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, il faut du courage pour grandir. Mais chez ABB, vous ne serez jamais seul. Run what runs the world.

Ce poste est placé sous l'autorité de :

Responsable des ventes de services

What we believe in: At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role and Responsibilities

Supporting front end service sales team at UAE and its associated countries with professional back-end support for MOSE-Motors & Drives services & being the technical go-to person for internal and external customers for detailed technical inquiries to ensure effective support and strategic formulation of ABB’s value proposition.
In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: onsite

• Supports the local MOSE Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers related to motors and drives service portfolio.
• Prepares and supports the preparation of technical and commercial offers based on customer specifications, local business and feeder factory indications, and Sales organization directives.
• Analyzes customer needs and competitor offers through market information and sales data.
• Performs lost proposal analysis, identifies potential causes, and recommends future actions in cooperation with the Sales team and local business to improve results.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

• 5+ years of experience
• Comprehensive technical understanding of a) Low Voltage Motors & Drives, b) Medium Voltage Motors & Drives – for ABB and competitors to support highly competitive and complex 3rd party replacement business
• Understanding of commercial terms and conditions – defend and negotiate profitable and risk-free contracts as per ABB guidelines
• Good team player.
• ABB Factory tools – MotSize, Drive Size, Cuusamo, DIB, BOL, Drive smart etc.
• Preferably some knowledge about drive-motor communication protocols to support the development of power train and ABB Ability offerings.
• Strong understanding of motors & drives as a system
• Relentless ownership, dedication, and thoroughness. Going the extra-mile and showing devotion for the mission.

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

From well-being to retirement, ABB offers benefits that support every stage of your career.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

Nous apprécions les personnes d'horizons différents. Cela pourrait-il être votre histoire? Postulez dès aujourd'hui ou visitez le site pour en savoir plus sur nous et découvrir l'impact de nos solutions à travers le monde.

A prominent global business messaging solutions provider is looking for an IT Support Specialist for their office based in Dubai.

Job Responsibilities:

Expertise with messaging technologies: SMS, SMPP, GSM

Proficiency in Windows/Linux OS.

Strong technical support experience, ideally within the telecommunications

Good knowledge of networking and database technologies

Excellent written and verbal communication skills; collaborative and keen to share knowledge / mentor

Providing IT assistance to staff and customers.

Training end-users on hardware functionality and software programs.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Maintaining databases and ensuring system security.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

Requirements:

A bachelor’s degree in computer science, information technology, or similar work experience.

2-5 years of experience in relevant field.

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Ability to determine IT needs and train end-users.

Experience in IT helpdesk software.

Experience in documenting processes and monitoring performance metrics.

Advanced knowledge of database maintenance and system security.

Ability to keep up with technical innovation and trends in IT support.

Salary: Upto AED 5000 – All Inclusive

Working Days: Friday Off – Saturday – 9am to 1pm – Sunday to Thursday – 9am to 6pm

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

Are you a detail-oriented problem solver with a knack for application support? Dicetek LLC is seeking an Application Support Specialist - Exim Bills to join our team in Abu Dhabi, UAE. This role is integral to ensuring seamless functionality and reliability of our applications while providing exceptional support to our clients. With Dicetek, you'll have the opportunity to excel in an environment that values innovation and professional growth.

Provide specialized support for Exim Bills applications, ensuring top-tier performance and reliability.
Troubleshoot and resolve application-related issues efficiently, maintaining high service levels.
Collaborate with cross-functional teams to analyze and improve application processes.
Document technical procedures, issues, and solutions to support knowledge management.
Stay updated with the latest trends in Information Technology to recommend and implement improvements.

Bachelors of Computer Science or Equivalent
Experience in Application production support within the ITIL Framework.
Excellent knowledge and hands on experience in
Application trouble shooting, configuration and maintenance.
Application performance tuning and optimization
Resolution of tickets with quality and within SLA
Proactive monitoring and incidents analysis
Experience in Workflow maintenance and Configuration
5+ years of experience at a relevant Technical position in large organizations
Functional knowledge on Exim bills / Trade Finance products viz. (Import LC, Export LC, Collection, Guarantees)
Java debugging knowledge.
Hands on experience in Unix commands
Very good knowledge in Oracle - SQL & PL/SQL
Experience in handling interface related issues and good idea about the Middleware systems like TIBCO/ OpenAPI/ MicroServices.
Relevant Industry Standard Certification, ITIL.etc.

Dicetek LLC is a forward-thinking IT solutions provider committed to empowering businesses with innovative technology services. With a passion for creating value-driven solutions, our mission is to deliver unparalleled expertise and support to our clients. As industry leaders in Information Technology, we uphold values of collaboration, adaptability, and excellence in every project we undertake. Learn more about us at dicetek.net.