2 678 Support Agent jobs in the United Arab Emirates

We have a passion to reduce financial inequality and exclusion by building world-leading financial products and services aimed at giving access to all. We are a New York-headquartered Financial Technology (FinTech) company focused on serving values-based (Shariah-compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trailblazers in their fields who will elevate our customer delivery. We offer a digital-first and truly international culture, along with an immersive experience in FinTech and Islamic finance.

The Client Support Agent will ensure all clients receive the support they need while proactively improving our processes. This role involves responding to LiveChat support emails and calls, and also requires creativity to develop solutions that enable seamless client onboarding efficiently.

1. Be the first point of contact for clients via live chat, calls, and support emails.
2. Ensure all communications comply with financial regulations, which is a top priority.
3. Take full ownership of the client experience and support.
4. Receive training to provide support without breaching regulatory restrictions, following best practices.
5. Manage client complaints and inquiries by coordinating with relevant teams (operations, product, marketing, etc.).
6. Close open tickets within the approved SLAs.
7. Proactively seek ways to improve efficiency and processes.
8. Provide regular updates and performance reports to management.
9. Multitask effectively and meet tight deadlines.
10. Possess excellent Arabic reading and speaking skills.

1. Excellent English communication skills, both speaking and writing, and proficiency in reading and speaking Arabic.
2. Approximately 2-4 years of experience in customer service.
3. Availability to work evenings and weekends as per shift schedules.
4. Experience with CRM systems like Zendesk is a plus.

Required Experience: Unclear seniority level.

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA's
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 750+ properties and employ a dedicated team of over 255+ professionals.

We are looking for a dedicated and service-driven Guest Support Agent to join our Fujairah operations. This role combines customer service and administrative coordination. The ideal candidate must be based in Fujairah and possess excellent communication and multitasking skills to ensure smooth guest experiences and operational flow.

• Greet and welcome guests warmly, ensuring a professional first impression.
• Handle all guest inquiries, bookings, and concerns via calls, messages, emails, and in person.
• Process reservations accurately and update property management systems.
• Coordinate daily operations with housekeeping and maintenance teams.
• Provide support to guests, such as arranging groceries and fulfilling specific requests.
• Respond promptly to maintenance or housekeeping needs raised by guests.
• Support general office administration, procurement, call handling, and filing.
• Liaise with operations and guest relations teams for a seamless experience.
• Maintain records and follow up to ensure guest satisfaction.
• Perform additional administrative duties as assigned.

• Attend incoming calls and messages.
• Monitor and respond to bookings and support emails.
• Convey notices from community management to guests.
• Respond to chats in HubSpot and assign tasks accordingly.
• Create support tickets in HubSpot and PMS.
• Communicate check-in/out procedures to guests.
• Coordinate check-in/out schedules with the operations team.
• Provide manuals and troubleshooting tips for gas, internet, etc.
• Record requests, issues, and complaints in PMS.
• Log compensation requests in PMS.
• Share guest visit schedules with relevant departments.
• Coordinate with management regarding offers or discounts for inconvenienced guests.

• Update financial details for tentative bookings.
• Collect guest IDs and passports for bookings.
• Update extensions and registration details.
• Handle community portal viewings and requests.
• Manage GRO, guest, and community interactions.
• Resend missing registration details.
• Handle outbound calls, time, and key collections.

• Competitive salary package
• Medical insurance plan
• Air ticket allowance
• Comprehensive training and support
• Dynamic and supportive work environment

• Bachelor's degree or related field
• Male candidates preferred due to shift timings
• Excellent English communication skills
• Strong customer service orientation
• Proficiency with CRM software like HubSpot
• Ability to multitask and work under pressure
• Team-oriented and detail-focused
• Previous experience in a similar role is a plus

If you're passionate about owner relations and eager to join our team at Deluxe Holiday Homes, we invite you to apply and embark on this journey with us.

We are looking for a dedicated and service-driven Guest Support Agent to join our Fujairah operations. This is a role that combines customer service, and administrative coordination. The ideal candidate must be based in Fujairah and possess excellent communication and multitasking skills to ensure smooth guest experiences and operational flow.

Front Desk & Guest Interaction:

Greet and welcome guests warmly, ensuring a professional first impression.

Handle all guest inquiries, bookings, and concerns via calls, text messages, emails, and in person.

Process reservations with accurate details and update property management systems accordingly.

Coordinate daily operations with housekeeping and maintenance teams.

Provide butler-style support to guests (e.g., arranging grocery items, fulfilling specific requests, etc.).

Ensure timely response to maintenance or housekeeping needs raised by guests.

Support general office administration, procurement, call handling, and filing.

Liaise closely with the operations and guest relations team to ensure a seamless guest experience.

Maintain records and follow up on guest services to ensure closure and satisfaction.

Perform any additional administrative duties assigned by the supervisor.

Guest Support Agents:

Attend incoming calls & messages

Monitor and respond GMAIL bookings and support email.

Convey the notice from community management to the guests.

Answer all chats in HubSpot related to support and assign to the respective department.

Initiate ticket according to guest's inquiry/request in HubSpot and PMS (requests/tasks)

Communicating with the guest the check in/out procedures

Coordinate with operations team about the schedule for guided check in/out.

Share the manual to the guest on how to operate the Gas/Cooker and basic troubleshooting of internet or gas.

Record Requests/Issues/complaints on PMS.

Record the compensation request on PMS

Report the preferring scheduled/visit time of the guest to relevant department.

Get and advise from the Sr. Agents, Shift leader or management if some offer or discount can be offered to the guests who had faced any inconvenience.

Guest Support Admins:

Updating financial details for tentative bookings from booking portals

Collecting guests IDs, Passports for the today s bookings & next day bookings.

Updating extensions

Viewings requests registrations (Community portals)

Check in missing registrations (admins have to resend again)

Handling outbound calls.

Time collection & Key collection

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

About the Role:

We are looking for a dedicated and service-driven Guest Support Agent to join our Fujairah operations. This is a role that combines customer service, and administrative coordination. The ideal candidate must be based in Fujairah and possess excellent communication and multitasking skills to ensure smooth guest experiences and operational flow.

Front Desk & Guest Interaction:

• Greet and welcome guests warmly, ensuring a professional first impression.

• Handle all guest inquiries, bookings, and concerns via calls, text messages, emails, and in person.

• Process reservations with accurate details and update property management systems accordingly.

• Coordinate daily operations with housekeeping and maintenance teams.

• Provide butler-style support to guests (e.g., arranging grocery items, fulfilling specific requests, etc.).

• Ensure timely response to maintenance or housekeeping needs raised by guests.

• Support general office administration, procurement, call handling, and filing.

• Liaise closely with the operations and guest relations team to ensure a seamless guest experience.

• Maintain records and follow up on guest services to ensure closure and satisfaction.

• Perform any additional administrative duties assigned by the supervisor.

Guest Support Agents:

• Attend incoming calls & messages

• Monitor and respond GMAIL bookings and support email.

• Convey the notice from community management to the guests.

• Answer all chats in HubSpot related to support and assign to the respective department.

• Initiate ticket according to guest's inquiry/request in HubSpot and PMS (requests/tasks)

• Communicating with the guest the check in/out procedures

• Coordinate with operations team about the schedule for guided check in/out.

• Share the manual to the guest on how to operate the Gas/Cooker and basic troubleshooting of internet or gas.

• Record Requests/Issues/complaints on PMS.

• Record the compensation request on PMS

• Report the preferring scheduled/visit time of the guest to relevant department.

• Get and advise from the Sr. Agents, Shift leader or management if some offer or discount can be offered to the guests who had faced any inconvenience.

Guest Support Admins:

• Updating financial details for tentative bookings from booking portals

• Collecting guests IDs, Passports for the today s bookings & next day bookings.

• Updating extensions

• Viewings requests registrations (Community portals)

• Handling GRO s/Guests/Community

• Check in missing registrations (admins have to resend again)

• Handling outbound calls.

• Time collection & Key collection

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Requirement:

• Bachelor degree or related field of study.

• Male candidates are preferred due to shift timing requirements.

• Excellent communication skills in English, both verbal and written.

• Strong customer service orientation with the ability to handle inquiries professionally.

• Proficiency in using CRM software like HubSpot or similar platforms.

• Ability to multitask, prioritize, and work under pressure.

• Collaborative attitude and willingness to work with cross-functional teams.

• Attention to detail and problem-solving skills.

• Previous experience in a similar role or industry is advantageous.

Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

We are looking for a dedicated and service-driven Guest Support Agent to join our Fujairah operations. This is a role that combines customer service, and administrative coordination. The ideal candidate must be based in Fujairah and possess excellent communication and multitasking skills to ensure smooth guest experiences and operational flow.

Front Desk & Guest Interaction:

Greet and welcome guests warmly, ensuring a professional first impression.

Handle all guest inquiries, bookings, and concerns via calls, text messages, emails, and in person.

Process reservations with accurate details and update property management systems accordingly.

Coordinate daily operations with housekeeping and maintenance teams.

Provide butler-style support to guests (e.g., arranging grocery items, fulfilling specific requests, etc.).

Ensure timely response to maintenance or housekeeping needs raised by guests.

Support general office administration, procurement, call handling, and filing.

Liaise closely with the operations and guest relations team to ensure a seamless guest experience.

Maintain records and follow up on guest services to ensure closure and satisfaction.

Perform any additional administrative duties assigned by the supervisor.

Guest Support Agents:

Attend incoming calls & messages

Monitor and respond GMAIL bookings and support email.

Convey the notice from community management to the guests.

Answer all chats in HubSpot related to support and assign to the respective department.

Initiate ticket according to guest's inquiry/request in HubSpot and PMS (requests/tasks)

Communicating with the guest the check in/out procedures

Coordinate with operations team about the schedule for guided check in/out.

Share the manual to the guest on how to operate the Gas/Cooker and basic troubleshooting of internet or gas.

Record Requests/Issues/complaints on PMS.

Record the compensation request on PMS

Report the preferring scheduled/visit time of the guest to relevant department.

Get and advise from the Sr. Agents, Shift leader or management if some offer or discount can be offered to the guests who had faced any inconvenience.

Guest Support Admins:

Updating financial details for tentative bookings from booking portals

Collecting guests IDs, Passports for the today s bookings & next day bookings.

Updating extensions

Viewings requests registrations (Community portals)

Check in missing registrations (admins have to resend again)

Handling outbound calls.

Time collection & Key collection

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

About the Role:

We are looking for a dedicated and service-driven Guest Support Agent to join our Fujairah operations. This is a role that combines customer service, and administrative coordination. The ideal candidate must be based in Fujairah and possess excellent communication and multitasking skills to ensure smooth guest experiences and operational flow.

Front Desk & Guest Interaction:

• Greet and welcome guests warmly, ensuring a professional first impression.

• Handle all guest inquiries, bookings, and concerns via calls, text messages, emails, and in person.

• Process reservations with accurate details and update property management systems accordingly.

• Coordinate daily operations with housekeeping and maintenance teams.

• Provide butler-style support to guests (e.g., arranging grocery items, fulfilling specific requests, etc.).

• Ensure timely response to maintenance or housekeeping needs raised by guests.

• Support general office administration, procurement, call handling, and filing.

• Liaise closely with the operations and guest relations team to ensure a seamless guest experience.

• Maintain records and follow up on guest services to ensure closure and satisfaction.

• Perform any additional administrative duties assigned by the supervisor.

Guest Support Agents:

• Attend incoming calls & messages

• Monitor and respond GMAIL bookings and support email.

• Convey the notice from community management to the guests.

• Answer all chats in HubSpot related to support and assign to the respective department.

• Initiate ticket according to guest's inquiry/request in HubSpot and PMS (requests/tasks)

• Communicating with the guest the check in/out procedures

• Coordinate with operations team about the schedule for guided check in/out.

• Share the manual to the guest on how to operate the Gas/Cooker and basic troubleshooting of internet or gas.

• Record Requests/Issues/complaints on PMS.

• Record the compensation request on PMS

• Report the preferring scheduled/visit time of the guest to relevant department.

• Get and advise from the Sr. Agents, Shift leader or management if some offer or discount can be offered to the guests who had faced any inconvenience.

Guest Support Admins:

• Updating financial details for tentative bookings from booking portals

• Collecting guests IDs, Passports for the today s bookings & next day bookings.

• Updating extensions

• Viewings requests registrations (Community portals)

• Handling GRO s/Guests/Community

• Check in missing registrations (admins have to resend again)

• Handling outbound calls.

• Time collection & Key collection

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Requirement:

• Bachelor degree or related field of study.

• Male candidates are preferred due to shift timing requirements.

• Excellent communication skills in English, both verbal and written.

• Strong customer service orientation with the ability to handle inquiries professionally.

• Proficiency in using CRM software like HubSpot or similar platforms.

• Ability to multitask, prioritize, and work under pressure.

• Collaborative attitude and willingness to work with cross-functional teams.

• Attention to detail and problem-solving skills.

• Previous experience in a similar role or industry is advantageous.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

About the Role:
As a Landlord Support Executive at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.

• Responsibilities:

  • Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.

  • Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.

  • Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.

  • Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.

  • Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.

  • Gather pertinent information from potential property owners, facilitating the acquisition process.

  • Utilize platforms like HubSpot to record and manage deals and relevant information effectively.

  • Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.

  • Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.

  • Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.

  • Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.

  • Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.
    

• Benefits

  • Competitive salary Package;

  • Medical Insurance Plan;

  • Air Ticket Allowance;

  • Comprehensive training and support;

  • A dynamic and supportive working environment;

  • A great working environment;

Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to provide exceptional customer service and ensure a smooth stay for our valued guests.

Main Responsibilities:

• Answer incoming calls and direct them to guest rooms or hotel personnel/departments.
• Take and distribute messages for guests and provide information on available services.
• Assist with reporting telephone equipment or service issues/problems.
• Train new operators in job duties and maintain awareness of health and safety procedures.
• Perform other tasks as required, including opening and closing software functionality.

Requirements:

• 1 year experience in Rooms or related professional area within a luxury establishment.
• A proven track record in high-class lifestyle resort hotels.

Work Environment:

• No remote work options available.
• Full-time employment opportunity.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 850+ properties and employ a dedicated team of over 300+ professionals.

About the Role:
As a Landlord Support Executive at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.

Responsibilities:

• Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.

• Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.

• Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.

• Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.

• Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.

• Gather pertinent information from potential property owners, facilitating the acquisition process.

• Utilize platforms like HubSpot to record and manage deals and relevant information effectively.

• Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.

• Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.

• Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.

• Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.

• Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.
  

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 750+ properties and employ a dedicated team of over 255+ professionals.

About the Role:

We are looking for a dedicated and service-driven Guest Support Agent to join our Fujairah operations. This is a role that combines customer service, and administrative coordination. The ideal candidate must be based in Fujairah and possess excellent communication and multitasking skills to ensure smooth guest experiences and operational flow.

Front Desk & Guest Interaction:

• Greet and welcome guests warmly, ensuring a professional first impression.

• Handle all guest inquiries, bookings, and concerns via calls, text messages, emails, and in person.

• Process reservations with accurate details and update property management systems accordingly.

• Coordinate daily operations with housekeeping and maintenance teams.

• Provide butler-style support to guests (e.g., arranging grocery items, fulfilling specific requests, etc.).

• Ensure timely response to maintenance or housekeeping needs raised by guests.

• Support general office administration, procurement, call handling, and filing.

• Liaise closely with the operations and guest relations team to ensure a seamless guest experience.

• Maintain records and follow up on guest services to ensure closure and satisfaction.

• Perform any additional administrative duties assigned by the supervisor.

Guest Support Agents:

• Attend incoming calls & messages

• Monitor and respond GMAIL bookings and support email.

• Convey the notice from community management to the guests.

• Answer all chats in HubSpot related to support and assign to the respective department.

• Initiate ticket according to guest's inquiry/request in HubSpot and PMS (requests/tasks)

• Communicating with the guest the check in/out procedures

• Coordinate with operations team about the schedule for guided check in/out.

• Share the manual to the guest on how to operate the Gas/Cooker and basic troubleshooting of internet or gas.

• Record Requests/Issues/complaints on PMS.

• Record the compensation request on PMS

• Report the preferring scheduled/visit time of the guest to relevant department.

• Get and advise from the Sr. Agents, Shift leader or management if some offer or discount can be offered to the guests who had faced any inconvenience.

Guest Support Admins:

• Updating financial details for tentative bookings from booking portals

• Collecting guests IDs, Passports for the today’s bookings & next day bookings.

• Updating extensions

• Viewings requests registrations (Community portals)

• Handling GRO’s/Guests/Community 

• Check in missing registrations (admins have to resend again)

• Handling outbound calls.

• Time collection & Key collection

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;