493 Support Analyst jobs in the United Arab Emirates

At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.

What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity.

Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment.

As a Support Analyst, you are in daily contact with our customers & partners to give them a great experience. You work with big names in the B2B industry. You are the face of Sana Commerce in the EMEA & APAC market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company is growing!

What you'll get:

• The opportunity to make an impact at a fast-growing SaaS scale-up;
• Up to 3 weeks “work from anywhere” per year;
• A global and customized onboarding program (9,1/10 rated by previous hires);
• A hybrid working model – 4 days from the office, 1 day from home;
• Bi-Weekly company lunch on us (Wednesdays).

What you’ll be doing:

• Acting as the first point of contact for our customers & partners.
• Managing incoming tickets within service levels to ensure customer satisfaction.
• Working to resolve issues, questions, and requests self-sufficiently where possible.
• Analysing markup language and application logs to aid the development team in eliminating product bugs.
• Collaborating across functional areas to address customers’ needs as their champion.

What you’ll bring:

• At least a bachelor's degree or equivalent work experience.
• 5+ years of experience in a technical customer service role across IT industry/ complex product.
• Customer Service mentality. You thrive on helping customers. When issues arise, you see the potential to make something great out of it. You never back down and always strive to reach the best possible solution for your customers.
• Great organizational skills. The ability to balance your personal backlog against new work and special projects that will help grow your career. You have excellent attention to detail and time management.
• Technical affinity. You are comfortable using Excel, learning new software, and can understand HTML or XML. Experience working with E-Commerce software and/or ERPs is a plus.
• Communication skills. You speak and write fluently in English. Dutch and/or German are a plus. You easily understand customer needs and know how to look for the ‘question behind the question’.

Who we are:

At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Support Analyst. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

All your information will be kept confidential according to EEO guidelines.

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.

Job Opportunity:

We are seeking a highly organized and detail-oriented Customer Service Data Analyst to join our Solutions and Services Business Partners organization in Dubai.

Your primary responsibility will be to coordinate the order treatment with internal customers, ensuring seamless delivery of projects from purchase order receipt to cash collection.

You will act as the main interface for Solution Sales, Account Managers, Finance, and Project Management/SDM during the order treatment process.

Key responsibilities include:

• Organizing kick-off meetings with all solution actors
• Booking Purchase Orders in the Gemalto ERP system
• Following up on POs and invoicing in coordination with internal interfaces and customers
• Supporting credit management and post-sales activities
• Providing reporting to Solutions Sales, Customer Finance, and BPA Management

To succeed in this role, you will need:

• Experience in Solutions & Services business, particularly in Mobile & Banking sectors
• Sales administration and logistics knowledge
• ERP tools proficiency and IT literacy
• Good organization skills and rigor
• Customer-oriented and stress-resistant
• Excellent communication and fluency in English and Arabic

About the Role: Thales people architect identity management and data protection solutions at the heart of digital security. Our technologies help banks exchange funds, people cross borders, energy become smarter, and much more.

Why This Job? With over 80,000 employees across 68 countries, we offer unparalleled career opportunities, mobility, and flexibility. Great journeys start here.

Requirements: IC degree in business or administration, 1-3 years experience in a similar position or Sales Administration, and expertise in digital banking industry and managing clients in CISMEA and South East Asia.

Posted On: 05 Sep, 2024

Type: Permanent

Job Category: IT Product Support

Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.

Key Accountabilities:

• Clarify, analyze & resolve incidents reported by the business users within defined SLA.
• Report the bugs to the product vendor and obtain immediate fixes and solution.
• Provide workaround solutions wherever possible if the permanent fix takes time.
• Patching the environments, rebase the application by installing the MR.
• Extending or customizing the application using Java as per the business requirement.

Key Skills:

• Good understanding of Calypso product and its architecture.
• Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
• Good experience in Limits & Compliance module.
• Good understanding of cash products & derivatives.
• Good experience in development and administration.

Qualifications:

• Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
• Certified Calypso application user/developer or any similar application (Murex).
• Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.

Language:

• Good communication skills both oral and written in English (Arabic is an advantage).

Thank you for applying

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#Hiring - IT Support Analyst, to be based in Dubai

Salary Range: AED16,000 - AED18,000 depending on experience

Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

Requirements and Qualifications:
Amenable to working in-office 5 days a week
Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
A good understanding of PC Hardware and software setup and configuration
Knowledge of Document Management Systems preferably iManage
Experience of using Active Directory
Understanding of a software deployment package such as SCCM
Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
Experience of troubleshooting and supporting telephone systems
Experience of logging tickets in ITSM call logging software

If this sounds like the role for you, please reach out or send your CV/resume and covering letter to - .

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We are seeking a detail-oriented and analytical Logistic Support Analyst to join our team. This role is responsible for supporting logistics operations through data analysis reporting and coordination to ensure timely and cost-effective delivery of goods and services.

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• Analyze supply chain data to identify trends inefficiencies and areas for improvement.

• Monitor and track shipments to ensure timely delivery and resolve any logistical issues.

• Maintain accurate records of logistics activities including shipment documentation inventory levels and transport costs.

• Collaborate with internal teams suppliers and logistics providers to ensure smooth operations.

• Generate reports and dashboards to present logistics performance metrics (KPIs).

• Assist in the development and implementation of logistics strategies and solutions.

• Evaluate and recommend improvements to optimize transportation and inventory management.

• Ensure compliance with customs import/export regulations and organizational policies.

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.

• 13 years of experience in logistics supply chain or a similar analytical role.

• Strong proficiency in Microsoft Excel ERP systems (SAP Oracle etc.) and data visualization tools (e.g. Power BI Tableau).

• Excellent analytical organizational and problem-solving skills.

• Strong communication and coordination abilities.

• Knowledge of international shipping regulations and documentation is a plus.

• Familiarity with Lean or Six Sigma methodologies.

• Experience working with freight forwarders and 3PL providers.

• Ability to work under pressure and manage multiple priorities.

Join to apply for the Sales Support Analyst (UAE Nationals Only) role at Citi

2 days ago Be among the first 25 applicants

Join to apply for the Sales Support Analyst (UAE Nationals Only) role at Citi

The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

What You'll Do

Sales support, administration and surveillance associate will use strong analytical skills and deep understanding of business nuances to drive initiatives in sales support, administration and surveillance activities. Researches and interprets factual information. Responsible for conducting periodic surveillance and Identifies trends / inconsistencies, basis which defines business issues and formulates recommendations on enhancements, policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Requires experience in working with outsourced vendors, governance process, transition projects and KPI monitoring. Requires local travel during weekday / weekends / after office hours depending on the requirements for surveillance and business monitoring across sales locations and interacting with sales agents / vendor staff etc. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.

Key Responsibilities:

• Analytical, problem solving skills and latitude to solve complex problems, with a systemic data driven approach to identify areas for business improvement.
• Data analysis to identify emerging trends / patterns, implement enhancements to surveillance framework as required.
• Conducting mystery shopping activities (including on weekends basis deployment events)
• Business monitoring at kiosks / branches / sales locations
• Vendor management initiatives, ad-hoc projects, tracking / managing vendor payments, managing unit's hiring requirements etc.
• Ensuring sales surveillance activities are adequately executed and the sampling criteria is as per guidelines and inline with the country / regional procedures
• Standard Periodic Testing / Self-Assessment – Responsible to execute Manager's controls assessment, review country specific processes based on any local requirements, ensure timely submission of review results and corrective actions with focus on content & quality. Work with stakeholders in planning corrective actions and ongoing analysis and monitoring of exceptions trend.
• Execute a metric-driven disciplined risk and control assessment for sales
• Ensure control objectives and action plans are addressed according to Issue Management (ICAPs) procedure
• Manage the Assets Sales in-country practice review program
• Providing monthly updates to senior management on sales controls trends
• Ad-hoc business MIS / Presentations
• While the above list is basis the current requirements, the same is subject to changes based on evolving landscape / business requirements which will be cascaded as and when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

• Strong understanding of the business processes including the business model, channels etc
• Excellent excel and data analysis skills to manage BAU and ad-hoc requirements
• Proven track record in sales surveillance activities
• Local travel for conducting mystery shopping / surveillance activities and business monitoring to ensure adherence with the regulatory and business guidelines
• Strong organizational & analytical skills in conducting sophisticated analysis using vendor data and business oversight / KPI monitoring
• Exposure to UAE local labor laws requirements / processes, and Citi's vendor management requirements
• Hands-on experience in working with vendor management related projects including transitions
• Ability to lead by example, strong influential and interpersonal skills
• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.
• Bachelor's degree with experience in banking sector in Sales Planning / Admin / Quality / Controls related
• Understanding of financial service regulatory environment and challenges.
• Demonstrated ability to lead multiple initiatives and achieve performance goals in a high-volume environment
• Proven ability to make decisions based on quantitative analysis and creative thinking
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Banking, Financial Services, and Investment Banking

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Chainlink Labs seeks a Solution Support Analyst to support institutional clients in banking, solving technical issues, and enhancing customer satisfaction in the Web3 industry.

Description

About Us

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description

As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact

Provide ongoing technical support to large scale, institutional users of our platform. Establish credibility with the relevant stakeholders within institutions to provide top level service to them. Help with the development of processes and practices that lead to increased efficiency. Develop a customer support knowledge base.

Requirements

Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications.
Strong knowledge of, and experience with blockchain/web3 technology.
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers.
Scripting skills highly preferred (Python in particular).

Preferred Requirements

Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry.
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix.
Ability to code (especially strongly typed languages and/or Solidity).
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants

Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

Chainlink Labs seeks a Solution Support Analyst to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

Description

About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description
As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact
Provide ongoing technical support to large scale, institutional users of our platform
Establish credibility with the relevant stakeholders within institutions to provide top level service to them
Help with the development of processes and practices that lead to increased efficiency
Develop a customer support knowledge base

Requirements
Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications
Strong knowledge of, and experience with blockchain/web3 technology
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers
Scripting skills highly preferred (Python in particular)

Preferred Requirements
Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
Ability to code (especially strongly typed languages and/or Solidity)

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i's focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.

C5i caters to some of the world's largest enterprises, including many Fortune 500 companies. The company's clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.

Global offices

United States| Canada | United Kingdom| United Arab of Emirates| India

Brief Job Description:

We are seeking a skilled and proactive Appian and Database Support Analyst to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications, specifically focused on Appian BPM and database environments. This role requires deep technical expertise combined with strong problem-solving and user communication skills, preferably within the UAE banking sector.

You will be responsible for supporting the application lifecycle (from development through deployment and production support), managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical teams.

Key Responsibilities:

• Ensure business continuity of Appian applications and related databases (SQL Server).
• L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage
• L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes
• L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations
• Manage and support application deployments, version upgrades, and infrastructure components.
• Provide production support, resolve issues, and meet defined SLAs.
• Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
• Conduct workflow design and optimization using Appian BPM.
• Troubleshoot and support templates and integrations.
• Support integration components using APIGEE and Oracle Integration Cloud (OIC).
• Analyze data and provide a resolution to business query on data.
• Work closely with microservices architecture, understand DevOps pipelines.
• Maintain traceability and transparency through tools such as JIRA
• Collaborate with application owners and IT teams to identify enhancements or fixes.
• Communicate with business users to understand issues and deliver support effectively.

Technical Expertise Required:

• Appian BPM: Design, development, and support
• SQL Server database management and support
• Core and Advanced Java
• JIRA
• Data Analysis
• Experience in UAE banking domain is a strong advantage

Soft Skills:

• Strong problem-solving skills and analytical mindset
• Excellent verbal and written communication
• Ability to work under pressure and manage multiple stakeholders
• Proactive and customer-focused attitude

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.