What Jobs are available for Support Analyst in the United Arab Emirates?

Chainlink Labs seeks a Solution Support Analyst to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

Description

About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description
As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact
Provide ongoing technical support to large scale, institutional users of our platform
Establish credibility with the relevant stakeholders within institutions to provide top level service to them
Help with the development of processes and practices that lead to increased efficiency
Develop a customer support knowledge base

Requirements
Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications
Strong knowledge of, and experience with blockchain/web3 technology
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers
Scripting skills highly preferred (Python in particular)

Preferred Requirements
Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
Ability to code (especially strongly typed languages and/or Solidity)

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, AlSaqer Heavy Equipment, AlSaqer Property Management, Royal International Construction, and Royal Joinery.

We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.

• Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.
• Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.
• Log, track, and resolve incidents using the company’s helpdesk or escalation system .
• Coordinate with software vendors for unresolved or complex technical issues.

• Manage user access, permissions, and security roles within the Autoline system.
• Configure workflows, settings, and user profiles according to operational requirements.
• Support new module or branch setups, data migration , and configuration activities.

• Monitor system performance and ensure application availability and reliability .
• Assist in software upgrades, patch management, and UAT (User Acceptance Testing) .
• Verify system functionality post-upgrade and coordinate with internal IT teams.

• Conduct onboarding and user training sessions for new and existing employees.
• Develop and maintain user manuals, SOPs, and training guides .
• Support staff in effectively using Autoline modules to optimize productivity.

• Ensure data accuracy and consistency across all modules and departments.
• Generate and support operational reports and dashboards as per management requirements.
• Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools .

• Identify system inefficiencies and recommend workflow or configuration improvements.
• Maintain documentation, change logs , and standard operating procedures.
• Participate in internal system audits to ensure data and IT governance compliance.

• Work closely with department heads to understand business needs and translate them into system solutions.
• Liaise with IT infrastructure teams on server, network, or access-related issues .
• Coordinate with vendors for technical support, enhancements, and new features.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global) .
• Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).
• Experience troubleshooting application, database, and access-related issues.
• Familiarity with SQL , system configuration, and reporting tools.
• Excellent analytical, communication, and customer service skills.
• Ability to work under pressure and manage multiple support requests.

• Autoline / Keyloop DMS
• SQL & Data Analysis
• System Configuration & User Management
• Helpdesk & Ticketing Systems
• DMS Integration Support
• Reporting & Documentation
• Microsoft Office (Advanced Excel Functions)

• Customer Focus – Understands user challenges and proactively resolves them.
• Accountability & Ownership – Delivers high-quality results with minimal supervision.
• Agility & Adaptability – Responds effectively to change and supports others through transitions.
• Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively.
• Result Orientation – Sets clear goals and works proactively to achieve high performance.

Location: Abu Dhabi

Job Summary

The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups.

• Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc.
• Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex.
• Write new pre trade rules, create / amend lookup tables / simulation views / e-tradepad strategies / Live Book views.
• Work on Patch upgrades / version upgrades testing to reconcile any PL / Greeks issue & avoid any regressions.
• Reporting on progress on issues / showstoppers to manager and other stakeholders
• Assist in developing business and operational processes and to participate in developing system training artefacts when required

• Minimum 5 years of experience as Murex Front office Business Analyst
• Extensive experience in setting up and validating Interest rate curves including for ARRs.
• Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).
• Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
• Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&L Notepad, FDI Templates, Blotters, Risk Matrices etc.
• Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
• Excellent knowledge of Capital Markets products and processes, front to back.
• Experience on implementation of both linear and non-linear products in Murex
• Strong analytical and problem-solving skills accompanied with excellent communication

• The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.
• The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.
• Strong record of stakeholder management and leadership skills
• Strong understanding of the financial markets, trading, and banking solutions
• Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation
• Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.
• Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.
• Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
• Candidate must display strong verbal and written communication skills.

Overview

About the job: Business Applications Support Analyst (Banking)

Company: ITRH Tech

Location: Dubai, UAE

Joining: Immediate

Contact Email:

ITRH Tech is hiring an experienced Business Applications Support Analyst Banking to join our Dubai team. This role is ideal for professionals with strong Oracle SQL expertise, regulatory compliance knowledge, and business analysis skills within the banking sector. The candidate will be responsible for supporting banking applications, ensuring regulatory compliance, and driving system implementation and integration initiatives.

• Oracle SQL Development
  • Write, debug, and optimize complex SQL and PL/SQL queries.
  • Perform data validation, reconciliation, and reporting for banking operations.
  • Support compliance and business teams with data analysis and insights.
• Regulatory & Compliance Support
  • Contribute to solutions aligned with Basel III, FATCA, AML, KYC, and Central Bank regulations.
  • Ensure audit readiness, data traceability, and regulatory reporting compliance.
  • Collaborate with compliance and risk teams to meet evolving requirements.
• System Implementation & Integration
  • Provide application support for wealth banking systems (e.g., Prospero, Avaloq) and reporting platforms.
  • Participate in UAT, SIT, and regression testing.
  • Assist in system rollouts, upgrades, and integration activities.

Domain Knowledge

• Solid understanding of retail, corporate, and digital banking products & services.
• Familiarity with financial reporting standards and regulatory frameworks.

Technical Skills

• Proficiency in Oracle SQL & PL/SQL.
• Experience with data modeling, ETL processes, and reporting tools (e.g., OBIEE).
• Strong knowledge of system integration and data migration.

Business Analysis Skills

• Skilled in preparing BRDs, FSDs, use cases, and process flows.
• Experience in both Agile/Scrum and Waterfall methodologies.
• Ability to translate business needs into clear technical and functional requirements.

Soft Skills

• Excellent communication and stakeholder management.
• Strong analytical and problem-solving mindset with attention to detail.
• Ability to work independently and manage time-sensitive deliverables.

• Bachelors degree in Computer Science, Information Systems, Finance, or related field.
• 35 years of experience in IT/business analysis within the banking sector.
• Prior experience in business applications support, regulatory compliance, and system testing is highly desirable.

• Be part of a fast-growing consulting firm supporting leading banks and financial institutions.
• Gain exposure to cutting-edge banking applications and compliance solutions.
• Work in a dynamic environment with opportunities for career growth.

Interested candidates who meet the above requirements and are available for immediate joining in Dubai may send their updated CVs to:

Email:

Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops and related peripherals
• Setup and maintain collaboration tools, video conferencing systems, and meeting room facilities
• Troubleshoot hardware/software issues and support printing/scanning devices
• Provide both in-house and remote helpdesk support; track issues using a proper ticketing system
• Maintain housekeeping and documentation of IT inventory
• Assist in basic IT procurements and vendor coordination

• Bachelor’s degree or other computer-related qualifications is required
• At least 2 years of experience in client support/helpdesk roles
• Proficiency in PC setup and troubleshooting, Microsoft Office/O365, email systems, and mobile device support
• Basic knowledge of networking (LAN/Wi-Fi, IP configuration, etc.)
• Strong customer service mindset with good communication skills
• A responsible team player, quick learner, and willing to take initiative
• Ability to work independently and under pressure to meet tight deadlines

We provide opportunities for long term career development with an expanding international practice. We offer attractive compensation and benefit package. Interested parties please send detailed CV, current & expected salary and availability by clicking Apply now.

Aedas is an Equal Opportunity Employer

(Data collected will be used for recruitment purpose only)

Posted On: 05 Sep, 2024

Type: Permanent

Job Category: IT Product Support

Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.

Key Accountabilities:

• Clarify, analyze & resolve incidents reported by the business users within defined SLA.
• Report the bugs to the product vendor and obtain immediate fixes and solution.
• Provide workaround solutions wherever possible if the permanent fix takes time.
• Patching the environments, rebase the application by installing the MR.
• Extending or customizing the application using Java as per the business requirement.

Key Skills:

• Good understanding of Calypso product and its architecture.
• Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
• Good experience in Limits & Compliance module.
• Good understanding of cash products & derivatives.
• Good experience in development and administration.

Qualifications:

• Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
• Certified Calypso application user/developer or any similar application (Murex).
• Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.

Language:

• Good communication skills both oral and written in English (Arabic is an advantage).

Thank you for applying!

An email confirmation link has been sent to your mentioned email ID, please click on the link to complete the form & activate your profile.

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

About the job Business Applications Support Analyst (Banking) Company: ITRH Tech Location: Dubai, UAE Joining: Immediate Contact Email: Position Overview ITRH Tech is hiring an experienced Business Applications Support Analyst Banking to join our Dubai team. This role is ideal for professionals with strong Oracle SQL expertise, regulatory compliance knowledge, and business analysis skills within the banking sector. The candidate will be responsible for supporting banking applications, ensuring regulatory compliance, and driving system implementation and integration initiatives. Key Responsibilities Oracle SQL Development

• Write, debug, and optimize complex SQL and PL/SQL queries.
• Perform data validation, reconciliation, and reporting for banking operations.
• Support compliance and business teams with data analysis and insights.

• Contribute to solutions aligned with Basel III, FATCA, AML, KYC, and Central Bank regulations.
• Ensure audit readiness, data traceability, and regulatory reporting compliance.
• Collaborate with compliance and risk teams to meet evolving requirements.

• Provide application support for wealth banking systems (e.g., Prospero, Avaloq) and reporting platforms.
• Participate in UAT, SIT, and regression testing.
• Assist in system rollouts, upgrades, and integration activities.

• Solid understanding of retail, corporate, and digital banking products & services.
• Familiarity with financial reporting standards and regulatory frameworks.

• Proficiency in Oracle SQL & PL/SQL.
• Experience with data modeling, ETL processes, and reporting tools (e.g., OBIEE).
• Strong knowledge of system integration and data migration.

• Skilled in preparing BRDs, FSDs, use cases, and process flows.
• Experience in both Agile/Scrum and Waterfall methodologies.
• Ability to translate business needs into clear technical and functional requirements.

• Excellent communication and stakeholder management.
• Strong analytical and problem-solving mindset with attention to detail.
• Ability to work independently and manage time-sensitive deliverables.

• Bachelors degree in Computer Science, Information Systems, Finance, or related field.
• 35 years of experience in IT/business analysis within the banking sector.
• Prior experience in business applications support, regulatory compliance, and system testing is highly desirable.

• Be part of a fast-growing consulting firm supporting leading banks and financial institutions.
• Gain exposure to cutting-edge banking applications and compliance solutions.
• Work in a dynamic environment with opportunities for career growth.