What Jobs are available for Support Engineer in the United Arab Emirates?

Field Support Engineer
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
**Reference number**

**Job details**
**Job field / Job profile**
Customer services and support - On site technical support
**Job title**
Field Support Engineer
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Step into the world of aviation excellence by joining a global leader in aircraft seating innovation, trusted by prestigious airlines worldwide. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters.
Your mission:
As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued
ambassador of the Safran brand in the region.
Key Goals:
- Serve as the central point of contact for customer technical support and product-related inquiries.
- Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
- Enhance the technical partnership with customers by providing valuable insights and promoting loyalty.
- Champion Safran Seats' products and corporate image
Primary Responsibilities:
- Ensure the optimal performance of Seats in service:
o Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Trainings of operators' maintenance crews
- Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
- Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
- Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations
**Candidate skills & requirements**
EDUCATION AND EXPERIENCE:
- Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
- Quality oriented - strong knowledge of part145 regulations
- Understanding of maintenance/service costs
- Strong analytical and synthesis abilities
- Excellent communication skills, including remote and multi-relational communication
- Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
- Fluency in English/French and knowledge of local language
- Ability to adapt and navigate effectively in multicultural environments
- Familiarity with both the internal structure of the company and customer organizations.
- Leadership skills
- Training skills
- Ability to work under pressure
- Very Flexible, Adaptable and Pro-active
**Job location**
**Job location**
Mideast, United Arab Emirates
**City (-ies)**
Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
**Applicant criteria**
**Minimum education level achieved**
Master Degree
**Minimum experience level required**
More than 5 years

Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities, assigning field service engineers for work orders and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities:- Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.- Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.- Assign work orders to field service engineers for PMV, site visits, and urgent call-outs, ensuring efficient allocation of resources.- Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.- Manage Schneider Service Repair Jobs including work order assignment, report verification quotation preparation, costing approvals, and invoicing.- Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.- Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.- Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.Requirements- Bachelor’s degree in Engineering, Operations, or related field.- 1–4 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.- Familiarity with data center equipment, solutions, and service processes.- Excellent communication and coordination skills with clients, field teams, and cross-functional departments.- Strong problem-solving ability, time management, and decision-making skills.- Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.Benefits- Attractive Salary + BenefitsIf you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations, we encourage you to apply!

Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
We are seeking a talented **AVL Program - Technical and Documentation Support Engineer** who will join our EMEA **AVL Program** Team, responsible of getting our product range approved by targeted customer, by using engineering skillset.
**What you'll do:**
+ Focus on Utility & Heavy Industry, Oil and Gas segments and on all product range and initially on Medium voltage products - later expanding to cover the full Eaton portfolio, and others segments, by using technical engineering skillset.
+ Gather necessary technical engineering inputs from other stakeholders to respond to AVL needs
+ Fill technical AVL application forms on customers systems
+ Lead product technical knowledge and coordinate with other business units
+ Possess detailed knowledge of assigned segment standards and best practices
+ Discuss technical bids, explain bid formation, and suggest beneficial changes or deviations for clients and Eaton
+ Prepare compliance statements and write positive deviations
+ Create narratives to highlight reasons for choosing Eaton, emphasizing the technical and value proposition
+ Identify opportunities to package the full Eaton scope and upsell
+ Prepare presentations and value propositions for clients and engage in technical clarification meetings
+ Prepare testing action plan for factories according to customer needs
**Qualifications:**
+ Bachelor's degree in electrical engineering or equivalent required
+ 5+ years of experience in a similar position ( Project management, Electrical industry, Technical and engineers coordination, .)
**Skills:**
+ Large technical knowledge on all electrical power train with a particular focus on MV / LV switchgear and transformer systems and management and control technology thereof
+ Project management skills
+ Process and continuous improvement mindset
+ Agility, Problem solving and Critical thinking
+ Communication collaboration skills
+ Approved vendor list/certification process knowledge
+ Project documentation, QA/QC, EHS process knowledge
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
**Living and Working in Dubai:**
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
**Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
We are seeking a talented **AVL Program - Technical and Documentation Support Engineer** who will join our EMEA **AVL Program** Team, responsible of getting our product range approved by targeted customer, by using engineering skillset.
**What you'll do:**
+ Focus on Utility & Heavy Industry, Oil and Gas segments and on all product range and initially on Medium voltage products - later expanding to cover the full Eaton portfolio, and others segments, by using technical engineering skillset.
+ Gather necessary technical engineering inputs from other stakeholders to respond to AVL needs
+ Fill technical AVL application forms on customers systems
+ Lead product technical knowledge and coordinate with other business units
+ Possess detailed knowledge of assigned segment standards and best practices
+ Discuss technical bids, explain bid formation, and suggest beneficial changes or deviations for clients and Eaton
+ Prepare compliance statements and write positive deviations
+ Create narratives to highlight reasons for choosing Eaton, emphasizing the technical and value proposition
+ Identify opportunities to package the full Eaton scope and upsell
+ Prepare presentations and value propositions for clients and engage in technical clarification meetings
+ Prepare testing action plan for factories according to customer needs
**Qualifications:**
+ Bachelor's degree in electrical engineering or equivalent required
+ 5+ years of experience in a similar position ( Project management, Electrical industry, Technical and engineers coordination, .)
**Skills:**
+ Large technical knowledge on all electrical power train with a particular focus on MV / LV switchgear and transformer systems and management and control technology thereof
+ Project management skills
+ Process and continuous improvement mindset
+ Agility, Problem solving and Critical thinking
+ Communication collaboration skills
+ Approved vendor list/certification process knowledge
+ Project documentation, QA/QC, EHS process knowledge
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
**Living and Working in Dubai:**
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
**Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

+ Are you interested in working for an international and diverse company?
+ Interested in developing your career in the water industry?
+ Looking for a friendly and supporting team?
**If so, read on!**
Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
As **Inside Sales and Support Engineer, you are fluent in English and French or Arabic** , preferable you speak all 3 languages fluent. In this role your focus is to **provide technical quotations and drive aftermarket sales in the MEA region** . You will engage with clients and prospects, handling technical inquiries, and ensuring accurate and prompt responses. Your role involves collaborating with the sales team and leveraging your technical expertise to contribute to the overall success of the inside sales process.
This position is office-based in Dubai Veralto office
**_Due to internal growth this role became available, we are looking forward to receiving your application, but kindly sharing we can only process candidates based in Dubai. The hiring team is unable to support on relocation nor sponsorship for this role._**
**We offer:**
+ 25 days of vacation
+ Flexible working hours
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health benefits
**In this role, a typical day will look like:**
+ Handle technical and applications sales questions from customers and provide prompt, accurate answers liaising with Technical Support Team.
+ Process quotations for Key Accounts and project businesses in MENA region and logging opportunities in Salesforce CRM
+ Engage in department key performance indicators (KPIs) through visual management, and countermeasures where appropriate.
+ Be a power user for Salesforce.com and Salesforce communities.
+ Drive aftermarket/Installed base management sales in the region.
**The essential requirements of the job include:**
+ Up to 3 years of experience in customer service and/or sales experiences in the Water Industry
+ Bachelor's degree in Engineering is required (Water, Process, Chemical or Environmental Sciences)
+ Languages: English proficiency a must. Knowledge of the French and/or Arabic languages is advantageous
+ Knowledge of the operation of plants and or laboratories, water testing requirements and procedures, and water control regulations that apply to plants
+ Strong knowledge and experience of Salesforce CRM and excel
At **Hach** ( ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: ATM Technician - Customer Support**
LOCATION **:** Dubai - UAE
**In alignment with the UAE Government's Emiratisation strategy and in compliance with the regulations of the Ministry of Human Resources and Emiratisation (MoHRE), this position is designated exclusively for UAE Nationals as part of our 2025 Emiratisation targets.**
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
+ Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
+ Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders
+ Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
+ ATM Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
+ Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
+ Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
+ Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
+ Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
+ Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
+ May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
+ May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
+ Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
+ Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited
**BASIC QUALIFICATIONS:**
High School Diploma or equivalent
0-1 years of related experience
Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support
A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity; Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
**EEO Statement**
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any **fees or** charges associated **with** unsolicited resumes.
**Note: In accordance with MoHRE regulations and our Emiratisation commitments, only UAE Nationals will be eligible for consideration for this role.** ***
#Li-GB2 #Li-Remote
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile apps and web applicationsTechnical experience in.NET, ADO.Net, X+, D365 workflow, Visual Studio, SQL Server, Java ScriptKnowledge in managing Azure / AWS serverRequired to co-ordinate with vendor, support, implement and train internal usersProviding first-level support to the users and managing ERP applications up and runningMaintaining existing software, hardware and upgradingFollow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the ResortTo maintain the highest standard of conduct, professionalism, uniform, appearance and hygieneTo perform other duties that management may from time to time reasonably requireRequirementsBachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree Must have a minimum of 5 years of experience as Application Developer and Technical Support in the UAE Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system securityExperience in documenting processes and monitoring performance metricsAbility to determine IT needs and train end-usersAbility to keep up with technical innovation and trends in IT supportHighly organized and detail-orientedStrong interpersonal and communication skills.

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -