567 Support Engineer jobs in the United Arab Emirates

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Job Description

A Customer Support Engineer plays a crucial role in maintaining customer satisfaction and upholding the company's reputation. This position serves as the technical liaison between the company and its clients, ensuring that technical issues are resolved swiftly and accurately. As a Customer Support Engineer, you are expected to have an in-depth understanding of the company's products and services to effectively troubleshoot and resolve hardware and software problems. Your ability to communicate effectively with both technical and non-technical individuals is paramount to success in this role. Providing insights for process improvements, enhancing customer experience, and maintaining high technical standards are also important aspects of this position.

Job Description

A Customer Support Engineer plays a crucial role in maintaining customer satisfaction and upholding the company's reputation. This position serves as the technical liaison between the company and its clients, ensuring that technical issues are resolved swiftly and accurately. As a Customer Support Engineer, you are expected to have an in-depth understanding of the company's products and services to effectively troubleshoot and resolve hardware and software problems. Your ability to communicate effectively with both technical and non-technical individuals is paramount to success in this role. Providing insights for process improvements, enhancing customer experience, and maintaining high technical standards are also important aspects of this position.

Responsibilities

• Provide timely and accurate technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues efficiently and effectively.
• Document all interactions and resolutions in the company's ticketing system.
• Collaborate closely with engineering teams to resolve escalated issues.
• Develop and maintain a detailed understanding of company products and services.
• Escalate complex issues to higher-level technical teams as required.
• Participate in training sessions to stay updated on product knowledge.
• Identify common problems and propose process or product improvements.
• Assist in creating technical documentation and FAQs for customer use.
• Ensure customer feedback is communicated to the product development team.
• Maintain a high level of professionalism and empathy in all interactions.
• Contribute to team meetings with insights from customer interactions.
  
  

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a customer support or technical support role.
• Strong problem-solving skills and an analytical mindset are essential.
• Excellent verbal and written communication skills for diverse audiences.
• Familiarity with customer support software and CRM systems is preferred.
• Ability to work collaboratively within a team environment is required.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Commitment to continuous learning and professional development in the field.
  
  

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Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders

• Technical Support:
  • Provide advanced technical support to customers via phone, email, and chat.
  • Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.
• Customer Interaction:
  • Act as the primary point of contact for high-priority customer issues.
  • Communicate effectively with customers to understand their issues and provide timely updates.
  • Ensure a high level of customer satisfaction through professional and empathetic communication.
• Documentation and Knowledge Sharing:
  • Create and maintain detailed documentation of customer issues and resolutions.
  • Develop and update knowledge base articles to help customers resolve common issues.
  • Mentor and train workshop engineers to enhance their technical skills and customer service abilities.
• Product Feedback:
  • Gather and analyze customer feedback to identify common issues and areas for improvement.
  • Provide detailed feedback to the product development team to help improve product quality and usability.
• Stay up-to-date with the latest industry trends and technologies.

• Education:
  • Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• Experience:
  • Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.
• Technical Skills:
  • Strong understanding of commercial vehicles
  • Proficiency in resolving complex technical issues.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • High level of empathy and customer focus.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

Job Description Provide first-level technical support for various engineering software problems, including AutoCAD

• Handle installation/configuration of various engineering software (SACS, SmartPlant Tools, CAESAR II, PDS, PDMS, AutoCAD, Microstation, TEKLA etc.,)

• Monitor the usage of network licenses of engineering software

• Maintain the engineering hardware/software inventory

• Troubleshoot and resolve hardware problems, including plotters and printers

• Ensuring regular backups of engineering servers and restore whenever needed

• Manage permissions on engineering servers for various users

• Assist senior support engineers in automation activities in the discipline.

Skills Required

• Bachelor's Degree in any field, preferably with Microsoft Certification (MCSE / MCSA)

• Min. 3-5 years of experience, preferably in an Engineering environment

• Basic CAD knowledge

• Exposure to other industry-standard engineering software

• Good command of written and spoken English.

• Strong computer background (working knowledge of MS Windows, MS Office, MSAccess)

• Industry standard certifications preferable

• Excellent trouble-shooting skills

• Excellent interpersonal, communication and documentation skills

Job Description

Duties and Responsibilities:

1. Administration activities of SmartPlant 3D software like Installation, Database creation, Project Management Environment, Managing Site/zone and Plants/Area/Unit hierarchy, User Creation, Access Control, Specification and library creation, Review generation, Drawing and reports templates creation, GAD extraction setup, Integration with other SmartPlant Enterprise tools like SPI, SPPID, SPEL, SPF etc.
2. Assist Lead Engineers in the overall project administration tasks on SP3D.
3. User creation and access control.
4. Manage Sites/zones or Plants/Area/Unit hierarchy of the 3D software.
5. Experience in drawing setup for GADs and Isometric.
6. Experience in the resolution of "ToDoList" errors.
7. Create Specifications, catalogues and components to suit company/client standards.
8. Pipe support customization and Naming rules as per project requirements.
9. Updating vendor data and Package model data into the 3D model.
10. Customize seed data to meet project requirements.
11. Handle clash checking of the model and coordinate with various disciplines for resolution.
12. Handle issues related to isometric extraction for end-users.
13. Run various types of reports (Equipment list, Line list, MTO, Tag List etc.) during course of project.
14. Set-up and manage work-sharing with other offices.
15. Maintain daily backups.
16. Support end-users in day-to-day modeling activities.
17. Troubleshoot and resolve 3D related modelling issues.
18. Support in review generation using model review tools like SmartPlant Review, Navisworks etc.
19. Assist in preparation of project specific procedures for 3D Modelling Tools.
20. Support multiple projects simultaneously with overlapping deadlines and monitoring Global Workshare Environment.
21. Programming knowledge on SP3D preferred.
22. Contribute to the development of and adherence to company best practices.

Skills Required

Qualifications:

1. Degree in Engineering or equivalent.
2. Minimum 5 years experience.
3. 3D CAD knowledge.
4. Exposure to other software like SPPID, Smart Plant Foundation, AVEVA PDMS, E3D preferable.
5. Understanding of engineering workflow in an EPC environment.
6. Good command of written and spoken English.
7. Strong computer background (working knowledge of MS Windows, MS Office, MSAccess, Oracle, MS SQL).
8. Excellent interpersonal, communication and documentation skills.

Engineering Support Specialist

We are seeking an experienced and skilled Engineering Support Specialist to join our team.

Job Description :

• Maintain engineering equipment and areas in a clean and safe condition, adhering to established standards and procedures.
• Replenish engineering supplies as required, ensuring minimal disruption to operations.
• Provide prompt and courteous responses to maintenance requests, prioritizing tasks effectively.
• Report any damage or malfunction of engineering equipment/areas to the supervisor immediately.
• Ensure equipment is properly maintained, cleaned, and repaired, minimizing downtime and optimizing performance.
• Attend daily briefings with the supervisor and complete assigned tasks efficiently.
• Handle customer complaints related to engineering equipment/areas, reporting them to the supervisor promptly.
• Monitor and report unusual behavior or activities in engineering areas to the supervisor.
• Adhere to hotel health, safety, and hygiene policies, maintaining a high level of cleanliness and organization.
• Comply with personnel grooming and hygiene standards, presenting a professional image at all times.
• Participate in meetings and training sessions as required, enhancing knowledge and skills.
• Understand the importance of equipment levels and categories, maintaining accurate records and updating inventory accordingly.
• Comply with Lost and Found procedures, ensuring lost items are reported and recovered efficiently.
• Follow proper procedures for Engineering SOPs, minimizing errors and maximizing efficiency.
• Comply with fire evacuation procedures and first aid training, prioritizing safety and well-being.
• Adhere to grooming standards specific to engineering attendants, presenting a professional appearance.
• Attend necessary training sessions and maintain a professional conduct at work.

Qualifications :

• Secondary education or equivalent.
• Good knowledge of engineering maintenance practices and principles.
• Minimum 2 years' experience in a similar capacity in a luxury hotel environment.

Remote Work :

No.

Employment Type :

Full-time.

We are seeking a Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

• Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
• Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
• Produce technical documentation/knowledgebase articles.
• Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
• Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
• Ability to work independently and under pressure.
• Flexible in approach, comfortable dealing with ambiguity when necessary.
• Contribute ideas to improve current technology and team operations.
• Identify and help to automate processes within Infrastructure.

Qualifications/Skills Advantageous

• Experience working at a finance company supporting trading applications - Must.
• Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
• Onboarding users onto technology systems including remote workstations.
• Familiar with PC hardwaresoftware troubleshooting and deployment practices for desktops.
• Ability to troubleshootscript in PythonPowerShell.
• Citrix VDA infrastructure and application support including Dell thin terminals.
• Experience in enterprise change management and outage escalation procedures.
• Able to effectively provide support to remote locations including home setups.
• Comprehensive knowledge of Windows 1011, Microsoft Office 2021/O365.
• Broad understanding of mobile tech including Intune, Android and IOS devices.
• Cisco and IPC phone support.
• Experience working with 3rdparty vendors to resolve complex issues.
• Excellent written and verbal communications skills as well as strong customer service experience.
• Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.

Support Engineer

We are seeking a Support Engineer responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities

1. Deliver high-quality white glove 1st to 3rd line support to all users in a courteous, professional manner.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce technical documentation/knowledge base articles.
4. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Apply strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
6. Work independently and efficiently under pressure.
7. Be flexible in approach and comfortable dealing with ambiguity when necessary.
8. Contribute ideas to improve current technology and team operations.
9. Identify and help automate processes within Infrastructure.

Qualifications/Skills Advantageous

1. Experience working at a finance company supporting trading applications.
2. Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
3. Onboarding users onto technology systems including remote workstations.
4. Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
5. Ability to troubleshoot and script in Python and PowerShell.
6. Experience with Citrix VDA infrastructure and application support, including Dell thin terminals.
7. Experience in enterprise change management and outage escalation procedures.
8. Able to effectively support remote locations, including home setups.
9. Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365.
10. Broad understanding of mobile tech including Intune, Android, and iOS devices.
11. Cisco and IPC phone support.
12. Support for Webex, Zoom, Slack, Teams, including video calls and content sharing.
13. Experience working with third-party vendors to resolve complex issues.
14. Excellent written and verbal communication skills, as well as strong customer service experience.
15. Demonstrate an ability and interest in a hands-on approach to the trade floor support function.

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• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
• Monitor and support daily IT operations for business continuity
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
• Address client inquiries effectively and ensure excellent communication for issue resolution
• Document technical issues, solutions, and standard procedures for knowledge sharing
• Collaborate with Tier 2 and Tier 3 support teams for escalations
• Assist with onboarding of new employees and provide technical orientation and support
• Participate in IT projects including upgrades, migrations, and implementation of new technologies
  
• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
• Monitor and support daily IT operations for business continuity
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
• Address client inquiries effectively and ensure excellent communication for issue resolution
• Document technical issues, solutions, and standard procedures for knowledge sharing
• Collaborate with Tier 2 and Tier 3 support teams for escalations
• Assist with onboarding of new employees and provide technical orientation and support
• Participate in IT projects including upgrades, migrations, and implementation of new technologies
  
Requirements
• Microsoft Azure, Exchange, O365 Administration
• Microsoft End-Point, RDP, SCCM
• Hyper-V, VMWare, Citrix
• Linux, MAC OS X
• Uni-Flow and network printing systems
• Ticketing systems and SLA tracking
• Strong experience in troubleshooting, diagnostics, and problem-solving
• Familiarity with infrastructure deployment and monitoring
• Proficiency in both hardware and software support environments
• Clear and effective communication skills with the ability to translate technical terms to non-technical users
• Demonstrated leadership in handling escalated issues and mentoring junior team members
• Excellent interpersonal and customer service skills
• Time management and ability to prioritize
• Adaptability in a fast-paced, changing environment
• Team collaboration and leadership potential
• High attention to detail and technical documentation skills
Seniority level
• Seniority level Mid-Senior level
Employment type
• Employment type Full-time
Job function
• Job function Information Technology
• Industries IT Services and IT Consulting

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• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
• Monitor and support daily IT operations for business continuity
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
• Address client inquiries effectively and ensure excellent communication for issue resolution
• Document technical issues, solutions, and standard procedures for knowledge sharing
• Collaborate with Tier 2 and Tier 3 support teams for escalations
• Assist with onboarding of new employees and provide technical orientation and support
• Participate in IT projects including upgrades, migrations, and implementation of new technologies
  

• Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
• Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
• Monitor and support daily IT operations for business continuity
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
• Address client inquiries effectively and ensure excellent communication for issue resolution
• Document technical issues, solutions, and standard procedures for knowledge sharing
• Collaborate with Tier 2 and Tier 3 support teams for escalations
• Assist with onboarding of new employees and provide technical orientation and support
• Participate in IT projects including upgrades, migrations, and implementation of new technologies
  

• Microsoft Azure, Exchange, O365 Administration
• Microsoft End-Point, RDP, SCCM
• Hyper-V, VMWare, Citrix
• Linux, MAC OS X
• Uni-Flow and network printing systems
• Ticketing systems and SLA tracking
• Strong experience in troubleshooting, diagnostics, and problem-solving
• Familiarity with infrastructure deployment and monitoring
• Proficiency in both hardware and software support environments
• Clear and effective communication skills with the ability to translate technical terms to non-technical users
• Demonstrated leadership in handling escalated issues and mentoring junior team members
• Excellent interpersonal and customer service skills
• Time management and ability to prioritize
• Adaptability in a fast-paced, changing environment
• Team collaboration and leadership potential
• High attention to detail and technical documentation skills

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.