501 Support Manager jobs in the United Arab Emirates

Support Manager - Dibba-El-Fujairah, UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. This position is suitable for men and does not require English proficiency. We also offer visa sponsorship for qualified candidates.

As a Support Manager, you will be responsible for managing and overseeing the daily operations of our support team. This includes providing guidance and support to team members, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction.

1. Manage and lead a team of support staff
2. Provide training, coaching, and mentorship to team members
3. Monitor team performance and ensure targets are met
4. Respond to customer inquiries and resolve issues in a timely manner
5. Maintain accurate records of customer interactions and transactions
6. Collaborate with other departments to improve processes and procedures
7. Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years experience in a similar role
• Proven track record of managing and leading a team effectively
• Excellent communication skills in English (Arabic is a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Familiarity with customer service software systems (e.g., Zendesk)
• Ability to work well under pressure in a fast-paced environment

We are an equal opportunity employer and welcome applicants from all nationalities. However, due to visa restrictions, we are only able to provide sponsorship for Egyptian nationals at this time.

If you are passionate about delivering excellent customer service, have strong leadership skills, and meet the requirements listed above, we encourage you to apply for this exciting opportunity. We look forward to hearing from you

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Support Manager (Indian/Malayalee)
We are seeking a highly organized and efficient Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and coordinating the day-to-day operations of our support department, ensuring that all customer inquiries and concerns are addressed in a timely and satisfactory manner. This role is ideal for individuals who have strong leadership skills, excellent communication abilities, and are fluent in English.

Key Responsibilities:
- Oversee the performance of the support team, providing guidance and support as needed
- Develop and implement processes to improve efficiency and customer satisfaction
- Monitor customer inquiries and ensure they are resolved within established timelines
- Act as a point of contact for escalated customer issues or complaints
- Train new team members on company policies and procedures
- Conduct regular performance evaluations for team members

Requirements:
- Bachelor's degree in Business Administration or related field
- Previous experience in a managerial role, preferably in a support or customer service environment
- Excellent communication skills in English, both written and verbal
- Strong leadership abilities with the ability to motivate and mentor team members
- Familiarity with biometric passport systems is an asset
- Fluent in Hindi or Malayalam preferred

If you are a results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages and opportunities for growth within our company. Please note that this position is open to Indian/Malayalee candidates residing in Ajman, UAE.

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Support Manager - Dibba-El-Fujairah, UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. This position is suitable for men and does not require English proficiency. We also offer visa sponsorship for qualified candidates.

As a Support Manager, you will be responsible for managing and overseeing the daily operations of our support team. This includes providing guidance and support to team members, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction.

• Manage and lead a team of support staff
• Provide training, coaching, and mentorship to team members
• Monitor team performance and ensure targets are met
• Respond to customer inquiries and resolve issues in a timely manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to improve processes and procedures
• Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years experience in a similar role
• Proven track record of managing and leading a team effectively
• Excellent communication skills in English (Arabic is a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Familiarity with customer service software systems (e.g., Zendesk)
• Ability to work well under pressure in a fast-paced environment

We are an equal opportunity employer and welcome applicants from all nationalities. However, due to visa restrictions, we are only able to provide sponsorship for Egyptian nationals at this time.

If you are passionate about delivering excellent customer service, have strong leadership skills, and meet the requirements listed above, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

This job has no reviews yet. You can be the first!

Support Manager (Indian/Malayalee)
We are seeking a highly organized and efficient Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and coordinating the day-to-day operations of our support department, ensuring that all customer inquiries and concerns are addressed in a timely and satisfactory manner. This role is ideal for individuals who have strong leadership skills, excellent communication abilities, and are fluent in English.
Key Responsibilities:
- Oversee the performance of the support team, providing guidance and support as needed
- Develop and implement processes to improve efficiency and customer satisfaction
- Monitor customer inquiries and ensure they are resolved within established timelines
- Act as a point of contact for escalated customer issues or complaints
- Train new team members on company policies and procedures
- Conduct regular performance evaluations for team members
Requirements:
- Bachelor's degree in Business Administration or related field
- Previous experience in a managerial role, preferably in a support or customer service environment
- Excellent communication skills in English, both written and verbal
- Strong leadership abilities with the ability to motivate and mentor team members
- Familiarity with biometric passport systems is an asset
- Fluent in Hindi or Malayalam preferred
If you are a results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages and opportunities for growth within our company. Please note that this position is open to Indian/Malayalee candidates residing in Ajman, UAE.

This job has no reviews yet. You can be the first!

The most in-demand professions in Ajman:

Users also frequently search in these cities:

More professions from the category Manager - Secretary - Communication:

Subscribe to our telegram channel @layboard_in

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT) through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts within the countries and accounts assigned. The CSM is also responsible for driving services growth by promoting support services either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement sales support skills coupled with program planning and technical knowledge of the various systems and subsystems that form the portfolio. Ideally experience in working within the delivery or support of complex software solutions will be a benefit

Scope of Responsibilities / Expectations

Operations

• The Customer advocate providing Customers with a single point of contact to ensure service delivery and Service Level Agreements (SLA) compliance including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan manage and report orders revenue and costs including identifying and implementing areas for improvement to ensure improved service margin quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

Business Development

• Engage with the Customer to identify upsell opportunities within existing accounts including software support solutions that are adapted to the Customers operational needs capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings financial and commercial negotiations road shows etc.
• Support the Pre-sales team with tender/proposal costs risks & pricing including supporting the Procurement team in sub-contractor scope SLAs commercial negotiations and contract set-up

Personal skills work and management style

• Excellent communication skills in English (verbal written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations Project Management or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external) including the ability to articulate ideas clearly and concisely
• Ability to plan prioritise and meet strict deadlines with a business commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task demonstrate flexibility and ownership within a fast-changing and ambiguous environment

Security Clearance

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.

Travel will be no less than 50% of the time in the assigned region.

Educational Background

Successful candidates are likely to hold either a Bachelors degree from an accredited institution within a business or technical field OR a higher technical qualification plus a minimum of 5 years experience OR a minimum of ten years experience working in an external customer interfacing role specifically in the Telecommunications Software Enterprise or IT Industry.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Required Experience:

Manager

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT) through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts within the countries and accounts assigned. The CSM is also responsible for driving services growth by promoting support services either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement sales support skills coupled with program planning and technical knowledge of the various systems and subsystems that form the portfolio. Ideally experience in working within the delivery or support of complex software solutions will be a benefit

Scope of Responsibilities / Expectations

Operations

• The Customer advocate providing Customers with a single point of contact to ensure service delivery and Service Level Agreements (SLA) compliance including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan manage and report orders revenue and costs including identifying and implementing areas for improvement to ensure improved service margin quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

Business Development

• Engage with the Customer to identify upsell opportunities within existing accounts including software support solutions that are adapted to the Customers operational needs capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings financial and commercial negotiations road shows etc.
• Support the Pre-sales team with tender/proposal costs risks & pricing including supporting the Procurement team in sub-contractor scope SLAs commercial negotiations and contract set-up

Personal skills work and management style

• Excellent communication skills in English (verbal written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations Project Management or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external) including the ability to articulate ideas clearly and concisely
• Ability to plan prioritise and meet strict deadlines with a business commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task demonstrate flexibility and ownership within a fast-changing and ambiguous environment

Security Clearance

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.

Travel will be no less than 50% of the time in the assigned region.

Educational Background

Successful candidates are likely to hold either a Bachelors degree from an accredited institution within a business or technical field OR a higher technical qualification plus a minimum of 5 years experience OR a minimum of ten years experience working in an external customer interfacing role specifically in the Telecommunications Software Enterprise or IT Industry.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Required Experience:

Manager

We're seeking a skilled and reliable technical support specialist to provide top-notch assistance to our clients and employees.

This role is responsible for troubleshooting and resolving technical issues in a timely and efficient manner, ensuring a seamless experience for all users.

• Troubleshoot hardware and software problems using your excellent analytical skills and ability to provide clear instructions.
• Respond to support requests via phone, email, and chat, delivering prompt and effective solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.

Required Skills and Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills , both verbal and written.

Benefits:

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Seniority level and Job Function:

Mid-Senior level with expertise in Information Technology industry.

We are seeking a results-driven IT Support Specialist to assist in managing our business support infrastructure and software.

The position will report directly to the Digital Transformation Manager/IT Head.

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all department working procedures and perform related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

To be successful in this role, you will need:

1. A Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc. is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, please revert back with your updated CV and expected salary and notice period.

We are seeking a highly organized and efficient Customer Service Operations Manager to oversee the day-to-day operations of our support department. As a Customer Service Operations Manager, you will be responsible for managing customer inquiries and concerns in a timely and satisfactory manner.

Key Responsibilities:

• Manage and coordinate the performance of the support team, providing guidance and support as needed
• Develop and implement processes to improve efficiency and customer satisfaction
• Monitor customer inquiries and ensure they are resolved within established timelines
• Act as a point of contact for escalated customer issues or complaints
• Train new team members on company policies and procedures
• Conduct regular performance evaluations for team members

Requirements:

• Bachelor's degree in Business Administration or related field
• Previous experience in a managerial role, preferably in a support or customer service environment
• Excellent communication skills in English, both written and verbal
• Strong leadership abilities with the ability to motivate and mentor team members
• Familiarity with biometric passport systems is an asset
• Fluency in Hindi or Malayalam preferred