What Jobs are available for Support Role in the United Arab Emirates?

Showing 28 Support Role jobs in the United Arab Emirates

General Support Specialist

Sharjah, Sharjah Marriott

Posted 13 days ago

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Job Description

**Additional Information** Four Points by Sheraton Sharjah
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Sharjah, King Faisal Street, Sharjah, United Arab Emirates, United Arab Emirates, 61387VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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General Support Specialist - Housekeeping

Dubai, Dubai Marriott

Posted 9 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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General Support Specialist - Front Office

Dubai, Dubai Marriott

Posted 8 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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General Support Specialist (Housekeeping Runner)

Dubai, Dubai Marriott

Posted 13 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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General Support Specialist - Marriott Al Forsan

Abu Dhabi, Abu Dhabi Marriott

Posted 13 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Sales Support

Dubai, Dubai Avanade Inc.

Posted 2 days ago

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Job Description

Sales Support supports Avanade's sales teams in successfully and efficiently closing new business and leveraging specific skills depending on the area of focus.
Job Overview
Sales Support supports Avanade's sales teams in successfully and efficiently closing new business, leveraging specific skills depending on the area of focus. This role will support administrative functions and complete analytics & reporting to ensure accurate, efficient and timely processes and information sharing. Additionally, this role will contribute to developing reports and credentials to support Business Developers and Account Leaders in achieving territorial sales growth targets. Overall, this role will work closely with upper management to resolve simple issues.
Key Accountabilities:
* Contribute to the development and implementation of relevant processes and tools for a given geography to support decisions and sales growth.
* Contribute to an environment that facilitates sales enablement and fulfillment of proposals in an efficient manner.
* Support the yearly account plans process.
* Per leadership specifications, modifies processes and procedures to reflect customer and market needs and continuously exceeds customer expectations on time.
* Support development and implementation of management decision tools.
* Provide regular pipeline reporting and revenue forecasting to inform strategic planning and decisions.
* Develop and maintain a well-organized filing system to permit easy reference and rapid retrieval of information.
Key Role Skill & Capability Requirements:
* Passion and ability to resolve more complex issues and promote a result-focused, customer-centric culture.
* Highly structured, process oriented with strong commitment to quality and timelines.
* Good relationship management skills.
* Demonstrated excellence of analytical skills, and ability to read, understand and analyze data to provide valuable insights.
* Good ability to leverage network.
* Excellent written and verbal communication skills.
Strongly preferred:
* Experience supporting the sale of technology.
Preferrred Education Background:
* a bachelor's degree (or equivalent) in business, sales or marketing recommended (or relet field)
Preferred Years of Work Experience:
* 1+ years of relevant work experience
Scope of Work:
*
Nature of Work: Provides technical, administrative, or operational support with developed understanding of processes, procedures & best practices.
*
Scope of Work: Primarily focused on own work, and execution of prescribed work plans.
*
Complexity: Slightly more complex assignments that are usually amenable to standard processes and routines.
*
Discretion: Some discretion in how work is approached, but still primarily delivering work aligned to standard processes. * Organizational Impact: Work efforts primarily impact self and immediate team.
* Scope of Work: Primarily focused on own work, and execution of prescribed work plans.
* Complexity: Slightly more complex assignments that are usually amenable to standard processes and routines.
* Discretion: Some discretion in how work is approached, but still primarily delivering work aligned to standard processes.
* Organizational Impact: Work efforts primarily impact self and immediate team.
* Supervision Received: General oversight from more senior colleagues / managers.
* Supervision Provided: Provides informal supervision to less experienced colleagues on routine matters.
*
Knowledge Applied: Applies basic knowledge of a learned occupation / discipline, or strong understanding of organizational policies and processes. A work-relevant degree is typical at this stage.
Key Performance Indicators:
* Supports the achievement of sales targets
* Personal goals
Relevant Additional Details:
This field is reserved for any additional details that may not be globally relevant and consistently vary on a position-by-position basis.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
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Engineering Support Specialist - Falcon Program - UAE National Only

Dubai, Dubai Honeywell

Posted 13 days ago

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Job Description

**Role Overview:**
As a Honeywell Falcon Employee, we will offer you the opportunity to get hands-on experience working in one of the world's leading technology companies whilst at the same time giving you the time to continue your academic studies in parallel
**Key Responsibilities:**
+ Attend scheduled training sessions and seminars focused on both technical and soft skills development.
+ Collaborate on real-world projects, applying theoretical knowledge to practical scenarios.
+ Participate in mentorship meetings and engage with managers for career guidance.
+ Represent Honeywell at various events and engage in community outreach when needed.
+ Complete required project assignments and demonstrate effective time management skills in a remote work environment.
**Key Skills and Qualifications:**
+ Fluency in the English language, with ability to read, speak, and write effectively.
+ Proficiency in Microsoft Office applications, including Microsoft Project, and ability to leverage internal and external resources to keep projects on track.
+ Students in Junior or sophomore year, preferably enrolled in fields such as Electrical Engineering, Automation, Chemical Engineering, IT, Computer Science, or related disciplines.
+ A strong academic record, eagerness to learn, and capable time management skills to handle remote work responsibilities.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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About the latest Support role Jobs in United Arab Emirates !

Application Technical Support (ERP)

51133 Abu Dhabi, Abu Dhabi Black Pearl Consult

Posted 633 days ago

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Job Description

Permanent

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile apps and web applicationsTechnical experience in.NET, ADO.Net, X+, D365 workflow, Visual Studio, SQL Server, Java ScriptKnowledge in managing Azure / AWS serverRequired to co-ordinate with vendor, support, implement and train internal usersProviding first-level support to the users and managing ERP applications up and runningMaintaining existing software, hardware and upgradingFollow company policies and procedures, demonstrate efficient teamwork and contribute to the success of the ResortTo maintain the highest standard of conduct, professionalism, uniform, appearance and hygieneTo perform other duties that management may from time to time reasonably requireRequirementsBachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC or equal degree Must have a minimum of 5 years of experience as Application Developer and Technical Support in the UAE Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system securityExperience in documenting processes and monitoring performance metricsAbility to determine IT needs and train end-usersAbility to keep up with technical innovation and trends in IT supportHighly organized and detail-orientedStrong interpersonal and communication skills.

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

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Field Support Engineer

Safran

Posted 3 days ago

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Job Description

Field Support Engineer
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
**Reference number**

**Job details**
**Job field / Job profile**
Customer services and support - On site technical support
**Job title**
Field Support Engineer
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Step into the world of aviation excellence by joining a global leader in aircraft seating innovation, trusted by prestigious airlines worldwide. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters.
Your mission:
As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued
ambassador of the Safran brand in the region.
Key Goals:
- Serve as the central point of contact for customer technical support and product-related inquiries.
- Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
- Enhance the technical partnership with customers by providing valuable insights and promoting loyalty.
- Champion Safran Seats' products and corporate image
Primary Responsibilities:
- Ensure the optimal performance of Seats in service:
o Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Trainings of operators' maintenance crews
- Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
- Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
- Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations
**Candidate skills & requirements**
EDUCATION AND EXPERIENCE:
- Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
- Quality oriented - strong knowledge of part145 regulations
- Understanding of maintenance/service costs
- Strong analytical and synthesis abilities
- Excellent communication skills, including remote and multi-relational communication
- Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
- Fluency in English/French and knowledge of local language
- Ability to adapt and navigate effectively in multicultural environments
- Familiarity with both the internal structure of the company and customer organizations.
- Leadership skills
- Training skills
- Ability to work under pressure
- Very Flexible, Adaptable and Pro-active
**Job location**
**Job location**
Mideast, United Arab Emirates
**City (-ies)**
Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
**Applicant criteria**
**Minimum education level achieved**
Master Degree
**Minimum experience level required**
More than 5 years
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Service Support Engineer

337-1500 Black & Grey HR

Posted 27 days ago

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Job Description

Permanent
Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities, assigning field service engineers for work orders and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities:- Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.- Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.- Assign work orders to field service engineers for PMV, site visits, and urgent call-outs, ensuring efficient allocation of resources.- Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.- Manage Schneider Service Repair Jobs including work order assignment, report verification quotation preparation, costing approvals, and invoicing.- Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.- Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.- Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.Requirements- Bachelor’s degree in Engineering, Operations, or related field.- 1–4 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.- Familiarity with data center equipment, solutions, and service processes.- Excellent communication and coordination skills with clients, field teams, and cross-functional departments.- Strong problem-solving ability, time management, and decision-making skills.- Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.Benefits- Attractive Salary + BenefitsIf you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations, we encourage you to apply!
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