55 Support Specialist jobs in the United Arab Emirates

Sales Support Specialist Sales Support Specialist

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

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Overview

Our client is building the next-generation Network Operating System (NOS) and Management Suite (NMS) for datacentre and telecom-grade switches and routers. Our mission: create the first world-class networking software platform to emerge from MENAT, backed by one of the world’s largest and most recognised ODMs. This is a greenfield project — no legacy baggage, full freedom to innovate. They are not just building another NOS — They are rethinking how network operating systems should work in an AI-driven world to scale across modern data centres, cloud fabrics, and telco backbones.

We are looking for someone to join the IT Support team and be the go-to expert for keeping our users productive and our infrastructure running smoothly. As an IT Support Specialist, you’ll provide hands-on support primarily across Linux and macOS systems (desktop, laptop, and server), with secondary coverage for Windows. You’ll troubleshoot complex issues at the OS, network, and application level, and build repeatable solutions — not just quick fixes — to raise the bar for end-user support. This is a chance to work across a diverse environment — from laptops and servers to Wi-Fi, VPNs, and collaboration tools — and to help shape our support processes, automation, and knowledge base as the company scales.

What You’ll Do

• Provide first-line and escalated support for Linux and macOS systems with secondary Windows support.
• Diagnose and resolve issues beyond “next-next-finish,” including OS-level, network, and application-level problems.
• Troubleshoot network issues across TCP/IP, DHCP, DNS, routing, Wi‑Fi, and basic Layer 1/2/3 problems.
• Handle VPN connectivity problems (FortiClient VPN, IPsec, SSLVPN, NetBird, OpenVPN, WireGuard, etc.).
• Perform hardware tasks including OS deployments, disk imaging/cloning, cable tracing and labelling.
• Support and maintain IT infrastructure components such as printers, scanners, projectors, WAPs, VoIP phones, and conferencing equipment.
• Assist with application-level troubleshooting (Office, browsers, dev tools, remote desktop tools, etc.).
• Manage user onboarding and off-boarding: account creation, access control (SSO/LDAP/SAML/Active Directory), and hardware/software provisioning.
• Administer file system permissions and user/group security across Linux and macOS (and Windows where needed).
• Maintain endpoint security (antivirus, disk encryption) and leverage remote support tools.
• Document procedures, create knowledge base articles, and keep asset inventories current.
• Communicate clearly with users at all technical levels and provide empathetic, high-quality support.

What We’re Looking For

• Deep proficiency with Linux and solid Windows knowledge (MacOS experience would be a plus).
• Strong grasp of networking fundamentals and troubleshooting.
• Ability to diagnose complex issues at OS, network and application level — not just perform basic installations.
• Experience assisting both technical and non-technical users.
• Ability to handle OS installs, imaging, and hardware-level tasks.
• Familiarity with printers, WAPs, VoIP phones, and other IT infrastructure.
• Understanding file permissions and security on multiple platforms.
• Knowledge of VPN technologies and remote support tools.
• Excellent problem-solving, communication, patience, and teamwork skills.
• Ability to work independently, handle urgent issues, and assist with physical IT setups.

Ways to Stand Out

• Experience with ticketing systems (YouTrack, Jira, etc.).
• Demonstrated ability to automate or script routine support tasks (PowerShell, Bash, Python).
• Knowledge of software deployment and patching systems.
• Familiarity with ITIL practices or service management concepts.
• Experience supporting development environments (Docker, Git, Jenkins, IDEs).
• Certifications such as Linux+ or vendor-specific (Apple, Microsoft, Cisco), CompTIA A+/Network+.

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The Role
Charterhouse is currently working with a rapidly growing technology company that is looking to hire an experienced IT Support Specialist to join their team. This role offers the opportunity to work in a diverse technical environment and contribute to the evolution of internal support processes and infrastructure as the organization scales. The IT Support Specialist will serve as a key point of contact for end-user support and infrastructure troubleshooting. The position involves working across Linux, macOS, and Windows systems, supporting everything from laptops and servers to VPNs, Wi-Fi, and collaboration tools. In addition, the IT Specialist will be expected to resolve complex technical issues, implement repeatable solutions, and contribute to documentation, as well as automation efforts. The role includes both first-line and escalated support for Linux and macOS systems, with secondary coverage for Windows, along with diagnosing and resolving issues at the operating system, network, and application levels. Responsibilities include handling VPN connectivity, performing hardware tasks such as OS deployments and disk imaging, and supporting IT infrastructure components like printers, scanners, and conferencing equipment. Additionally, the IT Specialist will oversee onboarding and offboarding, administer file system permissions and maintain endpoint security, as well as ensure asset inventories and documentation are kept up to date. Clear and empathetic communication with users of varying technical backgrounds is essential.

Requirements
The ideal candidate must have strong experience in Linux and macOS administration, along with solid Windows knowledge. A deep understanding of networking fundamentals and the ability to troubleshoot complex issues is required. The role requires supporting both technical and non-technical users, with responsibilities that include handling OS installations, hardware-level tasks, and working independently in a fast-paced environments. Strong knowledge of IT infrastructure components, VPN technologies, and remote support tools is essential. The role also demands excellent communication and problem-solving skill, along with fluency in English. Experience with ticketing systems such as YouTrack or Jira is advantageous, while the ability to automate routine support tasks using scripting languages like PowerShell, Bash, or Python, will be considered a strong advantage. Familiarity with software deployment and patching systems, ITIL practices, and development environments including Docker, Git, and Jenkins is desirable. Relevant certifications such as Linux+, CompTIA A+/Network+, or vendor-specific credentials are also preferred.

About the company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A prominent global business messaging solutions provider is looking for an IT Support Specialist for their office based in Dubai.

Job Responsibilities

• Expertise with messaging technologies: SMS, SMPP, GSM
• Proficiency in Windows/Linux OS.
• Strong technical support experience, ideally within the telecommunications
• Good knowledge of networking and database technologies
• Excellent written and verbal communication skills; collaborative and keen to share knowledge / mentor
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Requirements

• A bachelor’s degree in computer science, information technology, or similar work experience.
• 2-5 years of experience in relevant field.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in IT helpdesk software.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.

Salary: Upto AED 5000 – All Inclusive

Working Days: Friday Off – Saturday – 9am to 1pm – Sunday to Thursday – 9am to 6pm

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The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

Key Responsibilities: Technical Support and Troubleshooting

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

Incident and Service Request Management

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

Warehouse Operations Support

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

Documentation and User Training

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

Proactive Maintenance and Improvement

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Qualifications and Experience:

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

Working Conditions:

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

Key Performance Indicators (KPIs):

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

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Build a Career that Makes a Difference

Welcome to our Careers section! We hire onlytalented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as wedevelopand deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

Responsibilities

• Ready to work in the Support team.



• Provide immediate response to customer inquiries in accordance with service standards.



• Provide support to current installed based customers.



• Provide the link between our customers and the InterSystems Global Support organization.



• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.



• Provide application support for the TrakCare Hospital Management System.



• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.



• Escalate Open (unresolved) problems in accordance with current policies and procedures.



• Conduct individual and group training, product demonstrations and workshops as required.



• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.



• Be a Subject Matter Expert (SME) for TrakCare.



• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.



• If required, work with our partners to identify potential changes within the parameters of the product.



• Participate in on-site support if required.



• Participate in the on call 24-hour roster service.

Qualifications

• General aptitude for solving problems and using technology to improve processes.



• Understanding and experience in product solutions support.



• Understanding and experience with Hospital Information Systems.



• Proven ability to think laterally and come up with innovative solutions for software product Support.



• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.



• An ability to handle multiple tasks simultaneously and within tight time constraints.



• Proven ability to work through problems with different customer groups achieving positive outcomes.



• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems



• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.

Education and Training

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

Interested in building your career at InterSystems?

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Data Protection Information Notice

At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

• The types of personal data you provide,



• How and why we process your data,



• Who may access or receive your data,



• Possible transfers of your data abroad (if at all),

Please provide your preferred first name or nickname (if different from first name provided above).

Fraudulent Activity Alert

Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the “intersystems.com” domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

Equal Employment Opportunity

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

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About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.

Working collaboratively with partners, you will be accountable for support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

Delight our partners and their clients

• Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner’s clients
• Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams
• Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention
• Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business
• Be a proactive problem solver, going the extra mile to delight our partners

Testing and investigating

• Proactively test and investigate problems that our partners raise in our software
• Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving
• Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes

High Performance

• Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha
• Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets
• Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
• Support your CX colleagues to achieve their targets and become high performers
• Constantly strive to raise the standards across the team to create a high performing culture

How to be successful at Fresha

• Curious problem solver , you want to get to the root cause of problems and find creative solutions to exceed our partners expectations
• Passionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand
• Deliver high quality written responses in English to partner questions and queries
• Technical mindset , comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
• Ability to work at pace , continually learning as our software continue to grow and evolve
• Comfortable dealing with ambiguity and learning through testing and using the product
• Enthusiasm, positivity and a can do attitude
• Comfortable taking feedback on board , applying it to your daily activities and demonstrating humility

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.