370 Support Specialist jobs in the United Arab Emirates

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

• Manage the order to cash process for Complex component, Project, Field Service, and Service Operations Orders from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping, and Customer Invoicing).
• Provide customer support during the process: order status, delivery date. Purchase, control, and prepare supplier's shipping documents.
• Coordinate export & import activities: documentation, logistics, customs clearance.
• Handle suppliers database.
• Maintain backlog and WIP.
• Administer claims.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit for a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:
To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

Unclear seniority level.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

• Manage the order to cash process for Complex component, Project, Field Service, and Service Operations Orders from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping, and Customer Invoicing).
• Provide customer support during the process: order status, delivery date. Purchase, control, and prepare supplier's shipping documents.
• Coordinate export & import activities: documentation, logistics, customs clearance.
• Handle suppliers database.
• Maintain backlog and WIP.
• Administer claims.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit for a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

Customer Service Representative

• To provide top-notch customer service through telephone support to existing and potential clients.
• To ensure that all customer inquiries are responded to efficiently and politely, with accurate and complete information provided.
• To identify and capitalize on sales and cross-selling opportunities.
• To resolve customer issues in a timely and effective manner.
• To continuously update knowledge of company products, services, and procedures to better serve customers.

The role demands strong communication and interpersonal skills, as well as the ability to work collaboratively within a team environment.

This is an excellent opportunity for individuals who are eager to learn and grow with our organization.

• A minimum of one year of experience in a call center or customer service setting.
• Fluent English and Russian language skills (B2 Level+).
• Good communication and interpersonal skills.
• Proficient use of computer systems, including Microsoft Excel formulas.
• Prior education in any field is preferred, although relevant experience may be considered in lieu of formal education.
• Able to handle repetitive tasks in a fast-paced environment.
• Results-driven, enthusiastic, detail-oriented, and dependable individual.

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:
To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

Unclear seniority level.

Job Description

The Candidate will be performing the following tasks:

• Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices

• Offer L1 support for digital platforms, including troubleshooting our in house CMS system

• Monitor and maintain computer systems and networks to ensure optimal performance and uptime

• Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users

• Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance

• Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims

• Perform routine system backups and assist in data recovery procedures when needed

• Assist with user account setup, password resets, and access permissions in Active Directory or similar systems

• Maintain documentation of IT procedures, troubleshooting guides, and asset logs

• Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status

• Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms

• Collaborate with regional or global IT teams to escalate issues and implement best practices

• Ensure compliance with IT policies, including data protection, acceptable use, and security protocols

• Support hardware upgrades, peripheral installations, and office moves or reconfigurations

• Assist in training end-users on new systems, tools, or updates to improve digital literacy

SKILLS:

Qualification & experience

• Degree in Computer Science, Information Technology, or a related field

• 2-3 years experience in IT support, helpdesk, or technical services

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

• Familiarity with Windows OS, basic command-line tools, and system settings

• Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)

• Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)

• Ability to diagnose and resolve hardware/software issues efficiently

• Strong communication and customer service skills to support non-technical users

• Organizational skills for managing multiple tasks, documentation, and inventory

Personal skills

• Excellent communication skills (both written and verbal)

• Ability to work under pressure in a local/global context.

• Ability to troubleshoot new and critical technical issues as they arise.

At our company, we are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients.

The successful candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also have a strong understanding of ITIL principles and be able to apply them in a real-world setting.

Responsibilities include:

• Responding to customer inquiries via email and phone
• Creating and resolving trouble tickets in a timely manner
• Escalating non-standard incidents to the supervisor as necessary
• Providing feedback on procedures and products to improve market intelligence gathering and customer service

Key qualifications include:

• Minimum diploma
• CCNA/CCNP/ITIL certification preferred

Experience:

• Minimum 2 years of experience in customer service within an international IT organization
• Experience in Service Support and Delivery roles

Skills:

• Basic knowledge of cloud services (VMware and OpenStack)
• Keyboard proficiency and PC skills (MS Office and MS Outlook)
• Customer service focused and sales orientated
• Team player
• Flexible approach towards work
• Self-motivated/self-starter
• Able to work in shifts
• Problem solving/analytics skills
• Strong communication skills in one or more languages (English preferred)

Benefits:

• Competitive salary
• Opportunities for professional growth and development

Seniority level: Not Applicable
Employment type: Contract
Job function: Other
Industries: IT Services and Consulting

Job Overview

Seeking a highly skilled and customer-focused Support Engineer to deliver exceptional technical support and service to clients.

The primary responsibility of this role is to provide reliable and efficient response to first-level production support calls and installation tasks.

This position requires experience in print shop environments and large-scale production printing equipment.

The successful candidate will work closely with the Field Support Team to ensure seamless technical support and high levels of client satisfaction.

• Degree in Electrical, Electronics, or Computer Engineering is required.
• Ability to use a multi-meter for electrical troubleshooting and interpret electrical schematics.
• Strong understanding of computer systems, networking, color theory, and related software applications.
• Prior hands-on experience with Konica Minolta production printers and office equipment is highly preferred.
• Excellent customer-facing, interpersonal, and communication skills.
• Effective time management and ability to prioritize tasks efficiently.
• Excellent analytical and troubleshooting skills with logical approach.

Main Responsibilities:

• Deliver exceptional service and technical support to clients.
• Handle technical diagnostics, troubleshooting, software loads, installations, and retrofits on production print devices.
• Perform comprehensive maintenance activities on assigned equipment.
• Act as primary point of contact for assigned clients, managing all service needs and AR.
• Support colleagues by sharing technical knowledge and adhering to internal repair policies and procedures.

Are you passionate about delivering exceptional technical support and ensuring smooth operations? Do you have a strong background in IT and a keen eye for detail?

We are seeking an experienced IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing timely and effective technical support to employees across the organization.

• Provide Level 2 onsite and remote support for Windows, Mac, and Linux systems.
• Handle tickets on the service desk and ensure their resolution within defined SLAs.
• Collaborate with the team to resolve complex technical issues and provide expert guidance.

• Strong technical background with at least 3 years of experience in IT support.
• Proficiency in Active Directory user provisioning and migrations.
• Experience with Helpdesk ticketing systems such as ZenDesk or ServiceNow.
• Advanced knowledge of networking concepts and desktop/server operating systems.

• Competitive tax-free salary.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & Recognitions.
• Learning & Development.

Bayut and dubizzle is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.