3 733 Support Staff jobs in the United Arab Emirates

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.

Responsibilities:

• Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.

• Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.

• Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.

• Handle complex customer inquiries and resolve escalated issues promptly and professionally.

• Collaborate with other departments to align customer service strategies with overall business goals.

• Recruit, train, and develop customer service staff to build a competent and customer-focused team.

• Manage customer service budget and resources efficiently to maximize operational productivity.

• Ensure compliance with local regulations and company standards in all customer service activities.

Requirements:

• Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.

• Strong leadership skills with the ability to inspire and manage diverse teams.

• Proficiency in call center software, CRM systems, and performance metrics analysis.

• Ability to work in a fast-paced environment and handle multiple priorities effectively.

• Strong problem-solving skills and a customer-centric approach.

Job Type: Full-time

Pay: Up to AED15,000.00 per month

Application Question(s):

• Can Join Immediately

Experience:

• Customer Support / Customer Service: 5 years (Required)

License/Certification:

• UAE Driving License (Required)

Looking for a Female Pilipino Lady for Admin Works; (Part Time with own VISA)
Job Details;
1. Making Quotation/BOQs (We will give her the Format)
2. Making Invoices.
3. Respond to emails.
4. Ones a week physical meeting.
5. Follow-up with clients for Payments/Submitted Proposals/New Projects.
6. Send Seasonal Greetings Through WhatsApp/Email.

One should know how to make company quotations/BOQ

Work from home

Weekly 1 meeting

Active on calls and WhatsApp

Emails

1. Strong communication and teamwork skills.

Job Type: Full-time

Application Question(s):

• Nationality - United Arab Emirates

About Us:

MineAutoParts is a leading platform for high-quality automotive parts and accessories. We specialize in providing a seamless shopping experience to our customers by offering a wide range of auto parts and software solutions. As we continue to grow, we are looking for a female Customer Support & Sales Representative to join our team and help enhance our customer service and sales operations.

Job Description:

We are seeking a confident and customer-friendly female candidate who has excellent communication skills and can efficiently handle customer inquiries. The ideal candidate will be responsible for attending calls, providing information about stock availability, and selling our software solutions.

Responsibilities:

• Attend inbound and outbound customer calls professionally.
• Provide accurate information regarding stock availability.
• Guide customers about our software products and close sales.
• Maintain a friendly and helpful attitude while dealing with customers.
• Keep records of customer interactions and sales updates.

Requirements:

• Female candidate required.
• Strong communication skills.
• Ability to handle customer queries with a polite and professional approach.
• Basic knowledge of sales techniques.
• Experience in customer support or sales is a plus.

Job Type: Full-time

Pay: AED3, AED5,000.00 per month

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for a
Customer Support & Services Junior
Officer for our client to be based out of Dubai Office.

Purpose-

To contribute to the business' success by generating sales leads, service appointments and ensuring customer satisfaction level for sales and after-sales by conducting general customer service and surveys.

Responsibility-

• Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.
• Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
• Generates Sales Leads.
• Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
• Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
• Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
• Receives Inbound Calls, Emails, and Live Chats through Contact Center System.
• Receives Outbound Calls for different campaigns through Contact Center System.
• Saves customer profile in Forms through Contact Center System.
• Qualifies the call through Contact Center System.
• Obtains the status of service requests and service history through Oracle Application and informs the customers.
• Gathers customer information regarding service history through Oracle Application.

Skills-

• Six months to one year of customer service experience preferred.
• Diploma graduate or equivalent preferred.
• Fluent in English writing/speaking.
• Excellent verbal and written communication skills desired.
• Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
• Friendly and courteous telephone manner required.

About Us

We are a fast-growing ecommerce business specializing in sports, fitness, coffee equipment, and lifestyle products across multiple brands and websites. We pride ourselves on delivering exceptional customer service, authentic products, and engaging digital content to our community.

Role Overview

We are looking for a motivated Arabic-speaking Customer Support & Social Media Specialist who can manage day-to-day customer interactions and create engaging video content for our social media platforms. This is a unique hybrid role that requires both communication skills and creativity.

Key Responsibilities

Customer Support

• Handle customer inquiries via phone, WhatsApp, email, and live chat in Arabic & English.
• Assist customers with order tracking, returns, and product information.
• Resolve complaints and provide timely solutions.
• Maintain strong customer satisfaction and follow-up processes.

Social Media & Content

• Plan, record, and edit short video content (Reels, TikToks, product showcases, how-to videos).
• Work with the marketing team to promote campaigns, new arrivals, and brand awareness.
• Manage basic posting and engagement on platforms (Instagram, TikTok, Facebook, YouTube Shorts).
• Stay updated on trends to create creative and viral-worthy content.

Requirements

• Fluent in Arabic (spoken & written) and good command of English.
• Previous experience in customer support (preferably ecommerce).
• Experience creating and editing social media video content.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of Shopify, WooCommerce, or CRM tools is a plus.

What We Offer

• Competitive salary package.
• Opportunity to work in a growing ecommerce business.
• Creative environment with freedom to experiment in content creation.
• Growth opportunities across customer experience and digital marketing.

Job Types: Full-time, Permanent

Pay: Up to AED5,000.00 per month

Application Question(s):

• Have you created social media video content before (Reels, TikTok, Shorts)?
• Are you comfortable handling customer complaints and returns?
• Do you have basic knowledge of Shopify / WooCommerce / CRM tools?

Experience:

• Customer Support: 2 years (Preferred)

Language:

• Arabic (Preferred)
• Arabic & English (Preferred)

Application Deadline: 22/08/2025

Company Description

Dart is a business hub and accredited DWTC Freezone partner located in Sheikh Rashid Tower, DWTC Free Zone, Dubai. We support tech, digital, and high-growth entrepreneurs from around the world. Dart helps entrepreneurs relocate, launch, and grow their ventures with full support across setup, strategy, and community. Our services include Company Formation & Licensing, Visa & Immigration Support, Tax & Banking Guidance, Legal & Compliance Checks, and Co-working & Private Offices. We also provide curated mentorship, partner access, and regular events to connect entrepreneurs with the right people and platforms for accelerated growth.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Dubai. The Customer Support Specialist will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing technical support, and responding to client needs. Daily tasks include managing customer interactions through various channels, troubleshooting issues, and collaborating with internal teams to ensure efficient resolution of customer concerns.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills
• Technical Support and Analytical Skills
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Previous experience in a customer support role is a plus
• Bachelor's degree or equivalent experience preferred

Position Title: Customer Support

Employment Type: Full Time

Salary: All-inclusive (depending on experience and qualifications)

Location: JLT (near Sobha Metro Station), Dubai

About the Client:

A diversified group of companies with more than 20 years of international experience, providing trusted services across multiple sectors worldwide.

Job Description:

We are looking for a motivated Customer Support Executive who can confidently interact with potential candidates seeking work opportunities through phone calls, WhatsApp, and email communication.

Your responsibilities will include:

1. Making outbound calls and messages to coordinate potential candidates pricess with the clients.
2. Conducting online research and preparing reports using Microsoft Excel and other MS Office tools to support daily operations.
3. Drafting, reviewing, and sending clear, professional communications internally and externally.
4. Working within agreed deadlines and meeting set KPIs, with training provided to help you succeed.

Qualifications:

1. Minimum 2 years of experience in a corporate/office setting or outstanding fresh graduates will also be considered.
2. Knowledge in Microsoft Office (Excel, Outlook, Word) and comfort with laptops and online tools.
3. Good English communication skills both in speaking and writing.
4. Fluency in Tagalog, Bisaya, or Hiligaynon

Why Join Us?

• Structured training to help you grow quickly.

• Transparent KPIs with generous performance rewards.

• Supportive and multicultural work environment.

Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.

Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.

Job Summary

We are looking for a Conversion Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. You'll serve as the bridge between interest and action, turning intent into completed transactions.

Key Responsibilities:

• Make outbound calls or send messages to clients based on distribution and build up solid relationships.
• Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.
• Proactively identify, summarize, and verify potential issues through clients' feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
• Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
• Handle occasional tasks assigned by supervisors.

Requirements:

• Languages: English and Hindi (Both MUST BE fluent in spoken and written)
• Minimum 6 months to 2 years of experience in customer service roles
• Excellent communication skills
• Strong problem-solving ability
• Empathetic and patient when dealing with challenging customer interactions.
• Experience from customer service or online service experience will be added advantage.