3 164 Support Staff jobs in the United Arab Emirates

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply
  

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Job Title:Customer Support & Experience Architect

Location: Dubai, UAE

Job Summary

Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

Key Responsibilities

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
• AI to Human Escalation: Create seamless escalation flows from AI to human support
• KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support
  
  

• Experience: 4+ years in CX, Support Ops, or Solution Design
• AI Expertise: Proven experience building or leading AI-assisted support systems
• Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
• Startup Environment: Ability to thrive in high-growth startup environments
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Information Services

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Job Title: Customer Support Specialist

About the Role:

• As a key member of our team, you will be responsible for providing high-level customer service and support to clients across all banking services.

Your Key Responsibilities will include:

• Providing end-to-end support to clients on all banking matters.
• Ensuring that all client services are optimized to provide the best possible customer experience.
• Liaising with internal departments to resolve operational issues.
• Handling customer inquiries and resolving complaints in a timely manner.
• Coverage of various banking processes, including CBV, RCSA, and BIA.
• Maintaining accurate records and reporting any discrepancies or missing data to management.
• Assisting in the development and implementation of new processes to improve customer service.

Requirements:

• Bachelor's degree in a relevant field.
• 3+ years of experience in a similar role.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Good knowledge of cash management services and corporate banking products.
• Familiarity with AML and compliance regulations.
• Strong time management and organizational skills.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and professional development opportunities.
• A competitive salary and benefits package.

We are seeking a highly motivated and customer-focused professional to fill this role. In this position, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience.

The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of operational procedures and customer expectations.

• Respond to customer inquiries via various channels in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes

Key Responsibilities:

1. To provide excellent customer service and support
2. To resolve customer complaints in a timely and professional manner
3. To maintain accurate records of customer interactions
4. To identify areas for improvement in customer service processes

Familiarity with Customer Service Tools and Platforms: Experience working with customer service tools and platforms is essential for this role. Familiarity with CRM tools, such as Zendesk or Freshdesk, is also preferred.

Excellent Communication Skills: Strong verbal and written communication skills are necessary for effective communication with customers and colleagues.

Problem-Solving Abilities: The ability to think critically and solve problems effectively is crucial for this role.

Teamwork: A positive attitude, team-oriented mindset, and ability to work collaboratively with others are essential for success in this role.

The Customer Support Specialist plays a crucial role in ensuring guest satisfaction.

• Serve as the primary point of contact for guests seeking assistance.
• Respond to inquiries in a friendly and helpful manner.
• Handle complaints and resolve issues promptly or escalate as necessary.

• Collect and document guest feedback through surveys and verbal interactions.
• Encourage positive reviews on platforms like Google, TripAdvisor, and social media.
• Monitor review platforms and compile weekly performance summaries.

• Document complaints and suggestions in a structured format.
• Coordinate with relevant departments to follow up on issues.
• Support guest recovery efforts for dissatisfied visitors.

• Maintain grooming and behavior standards aligned with brand image.
• Represent the organization professionally in all guest interactions.

Adhere to privacy and data protection guidelines when collecting feedback.

• High school diploma or equivalent. Diploma in Hospitality or Communication is an asset.

• Strong verbal and written communication skills.
• Proficiency in English; additional languages are an advantage.
• Empathy and patience when dealing with customer concerns.
• Basic computer and mobile application proficiency.
• 1–2 years in customer service, hospitality, or guest relations.

• Familiarity with guest feedback tools and survey collection apps.
• Comfortable using email, spreadsheets, and review tracking platforms.

• Friendly, calm, and approachable demeanor.
• Professionalism and high emotional intelligence.
• Problem-solving mindset with attention to guest satisfaction.

We are seeking a highly skilled Customer Support Coordinator to join our team. This role is ideal for individuals who possess excellent communication abilities, strong organizational skills, and a passion for delivering exceptional customer service.

• Communication: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Organization: Demonstrate strong organization and time management skills, including prioritization, multitasking, and planning.
• Customer Service: Provide top-notch customer service, with a personable and positive attitude, ensuring that every customer interaction is a positive one.
• Tech Skills: Have good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation, and email software applications.
• Problem-Solving: Possess problem-solving, critical thinking, and decision-making abilities, with the capacity to work independently with minimal supervision.

In this role, you will have the opportunity to develop your skills, work with a talented team, and make a real impact on our customers' experiences. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.

We are seeking a highly skilled Customer Service Representative to join our team in Dubai.

As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring seamless booking experiences for clients.

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Process bookings and transactions accurately and efficiently.
• Provide travel recommendations and suggestions to enhance client satisfaction.

1. Minimum 1-2 years of experience in customer-facing roles or a related field.
2. Excellent communication and problem-solving skills.
3. Ability to work in a fast-paced environment and meet deadlines.

Work Arrangement: Full-time, permanent position with regular working hours.

Location: Our office is located in the heart of Dubai, with easy access to public transportation.

About the Role: As a Customer Service Representative, you will play a vital role in ensuring the success of our business by providing outstanding customer service and support.