689 Support Staff jobs in Abu Dhabi

Customer Support

Musaffah, Abu Dhabi Leading Edge

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support

Zayed City, Abu Dhabi Leading Edge

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support

Al Ain, Abu Dhabi Leading Edge

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support

Abu Dhabi, Abu Dhabi Leading Edge

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Executive

Abu Dhabi, Abu Dhabi Northvale Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
  • Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
  • Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
  • Deal with complaints of a varying nature promptly and effectively.
  • Help and support customers in understanding terms, conditions, and procedures.
  • Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

Qualifications
  • Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
  • Previous experience in a customer-related/support function for a minimum of 1 year.
  • Knowledge and experience of financial markets is a plus.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
  • Excellent telephone manner and interpersonal skills.
  • Very well organized with good time management skills.
  • Able to take proactive action when necessary.
  • Pays attention to detail.
  • A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number . Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Support Consultant

Abu Dhabi, Abu Dhabi SupportYourApp Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems
  • Experience in crypto/finance

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Abu Dhabi, Abu Dhabi beBeeSupport

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Support Representative Job Description

We are seeking a skilled and empathetic customer support representative to join our team.


About the Role:

This is an exciting opportunity to provide exceptional service to our customers via phone, email, and chat. As a customer support representative, you will be responsible for resolving issues, answering questions, and ensuring customer satisfaction.


Responsibilities:
  • Communicate effectively with customers to resolve their concerns and provide solutions
  • Provide knowledgeable responses to customer inquiries about products, pricing, and availability
  • Collaborate with internal teams to meet customer needs and exceed expectations
  • Accurately document customer interactions in various platforms

Requirements:
  • At least 1-3 years of relevant work experience in a customer-facing role
  • Excellent verbal and written communication skills, as well as interpersonal skills
  • Ability to multitask, prioritize tasks, and manage multiple projects simultaneously

Benefits:

In this role, you will have the opportunity to grow your skills, expand your knowledge, and make a meaningful impact on our customers' experiences.

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Support staff Jobs in Abu Dhabi !

Customer Support Specialist

Al Ain, Abu Dhabi beBeeCustomerService

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Overview:

We are seeking a skilled Customer Support Representative to join our team. The successful candidate will be responsible for handling customer inquiries via chat and phone, resolving account and gameplay-related issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer queries via multiple channels
  • Assist players with account, deposit, withdrawal, and gameplay-related issues
  • Maintain accurate records and update internal systems
  • Utilize Excel for data tracking and basic reporting
  • Deliver exceptional customer service
Requirements:
  • Previous customer support experience, preferably in the gaming industry
  • Fluency in Telugu, Kannada, and Hindi languages
  • Proficiency in Excel (basic formulas and data entry)
  • Ability to work 12-hour rotational shifts, including nights and weekends
  • Strong self-discipline and time management skills
  • Ownership of laptop and desktop devices
  • Remote work setup
  • Immediate availability preferred
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Abu Dhabi, Abu Dhabi ClearGrid

Posted today

Job Viewed

Tap Again To Close

Job Description

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cuttingedge AI and advanced analytics. We leverage realtime data machine learning and automation to optimize debt recovery processes for financial institutions. As our team expands we are eager to welcome skilled professionals who can contribute to our innovations.

Job Responsibilities of a Customer Support Specialist
  • Customer Assistance: Provide topnotch support and assistance to customers through various channels such as phone email and chat.
  • Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
  • Process Optimization: Identify opportunities to enhance support processes and customer experience providing suggestions for improvement.
  • Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
  • MultiTeam Collaboration: Work closely with internal teams such as sales and product development to ensure comprehensive customer support and satisfaction.
  • Documentation: Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and comments.
  • Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.
Qualifications Required for the Customer Support Specialist Role
  • Experience: Bachelors degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
  • Communication Skills: Exceptional verbal and written communication skills with a customercentric approach.
  • Problemsolving Abilities: Strong analytical and problemsolving skills to address customer concerns and challenges effectively.
  • Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
  • Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g. Microsoft Office).
  • Interpersonal Skills: Ability to build rapport and relationships with clients ensuring a positive and productive customer interface.
  • Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.
Why Choose a Career at ClearGrid
  • Be a part of a forwardthinking company that is leading the charge in revolutionizing the fintech industry.
  • Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
  • Benefit from a competitive salary package extensive benefits and opportunities for career advancement.
  • Join a vibrant and encouraging workplace where your contributions make a meaningful impact.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Executive

Abu Dhabi, Abu Dhabi Northvale Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

Democratizing finance for all takes more than skills.

It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.

Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.

We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms.

Our employees work in a flexible way and in multicultural teams.

By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.

We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply

Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients' needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.

Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service.

Responsibilities
  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
  • Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
  • Assist with the opening of client accounts, amending and maintaining client records so the company's records are accurate.
  • Deal with complaints of a varying nature promptly and effectively.
  • Help and support customers in understanding terms, conditions, and procedures.
  • Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

Qualifications
  • Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
  • Previous experience in a customer-related/support function for a minimum of 1 year.
  • Knowledge and experience of financial markets is a plus.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
  • Excellent telephone manner and interpersonal skills.
  • Very well organized with good time management skills.
  • Able to take proactive action when necessary.
  • Pays attention to detail.
  • A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number

Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm.

Please note that Northvale is an execution-only service provider.

Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite.

The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence.

You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Support Staff Jobs View All Jobs in Abu Dhabi