168 Support Staff jobs in Abu Dhabi

Democratizing finance for all takes more than skills.
It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.
Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.
We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms.
Our employees work in a flexible way and in multicultural teams.
By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.
We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.
Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply!

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.
Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service.

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935.
Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm.
Please note that Northvale is an execution-only service provider.
Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite.
The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence.
You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority.

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects—ensuring high performance and reliability of gas turbines, generators, and auxiliary systems.

Key Responsibilities:

1. Diagnosing and resolving technical issues related to gas turbines, generators, and associated systems.
2. Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.
3. Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.
4. Analyzing operational data and preparing clear, comprehensive technical documentation.
5. Supporting commercial teams with technical input for sales and service proposals.
6. Managing root cause analysis processes and assisting with technical presentations.
7. Overseeing outage planning and coordination, including spare parts logistics and customer meetings.
8. Traveling to customer sites as needed to provide hands-on technical support.
9. Ensuring compliance with company QMS and HSE policies and procedures.

What We're Looking For :

• Proven experience in gas turbine / generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.
• Ability to manage multiple priorities in a high-stakes, customer-facing role.
• A proactive mindset with a commitment to integrity, safety, and quality.
• Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why Join Us?

• Work on complex and high-value energy projects across the Middle East and beyond.
• Be part of a supportive and skilled multidisciplinary engineering team.
• Engage in meaningful work that ensures power reliability and customer satisfaction.
• Career growth opportunities with exposure to technical and commercial operations.

We are seeking a seasoned professional to fill the Customer Support Specialist position.

• Act as the primary liaison between clients and our organization, ensuring seamless communication and prompt issue resolution.
• Provide accurate and timely information about our products and services.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to address client needs effectively.

• A minimum of 2 years of customer service experience, preferably in the UAE or GCC region.
• Proficiency in English is essential; knowledge of Arabic or additional languages is advantageous.
• Familiarity with CRM software and its applications.
• Excellent interpersonal and communication skills are required.

Customer Service Representative

This position is available in a professional environment where excellent communication skills are required to effectively manage customer interactions. The ideal candidate will possess strong interpersonal and problem-solving abilities, enabling them to address customer concerns and provide solutions.

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies
  
  

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

• Experience with CRM systems
• Experience in crypto/finance
  
  

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  
  

• Seniority level Associate

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SupportYourApp by 2x

Get notified about new Customer Support Advisor jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose: Deliver excellent customer service in accordance with agreed standards.

• Open and close applications on time.
• Ensure proper implementation and follow-up with timeliness.
• Prepare finance applications and obtain necessary approvals.
• Perform efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible, exceed customer expectations.
• Coordinate and liaise with other departments professionally.
• Participate in regular review and development meetings with key stakeholders.
• Prepare and provide monthly reports.
• Keep records and details of actions taken.
• Support customer service agents.
• Provide technical help to colleagues if required.
• Ensure compliance with bank policies.
• Perform other tasks as specified by management.
• Ensure customer queries are resolved within the agreed TAT.
• Maintain positive customer feedback.
• Deliver professionalism when dealing with other departments.

• Display flexibility in dealing with other team members.
• Good data processing skills.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.

• Previous banking experience in a similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset products.
• In-depth understanding of internal process procedures and internal systems.
• This position is for UAE Nationals only.

Unclear seniority level.

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies
  

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  

• Experience with CRM systems
• Experience in crypto/finance
  

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  

• Seniority levelAssociate

• Employment typeContract

• Job functionOther
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at SupportYourApp by 2x

Get notified about new Customer Support Advisor jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Administrative Assistant Job Description

We are seeking a highly organized and efficient Administrative Assistant to join our team in Abu Dhabi. The role involves creating a positive work environment and managing daily office operations, requiring excellent customer service and administrative skills.

The ideal candidate will have strong communication skills, a friendly demeanor, multitasking ability, and a solid background in office administration.

• Key responsibilities include front desk coordination, client service, administrative support, IT support, office access, meeting room booking, and courier services.
• Proficiency in Word, PowerPoint, Excel, Outlook, and knowledge of video conferencing platforms and smart office solutions are required.

A minimum of 3 years of experience in a corporate reception or office administration role, preferably in financial services, management consultancy, or professional services is essential for this position.

Location Abu Dhabi Island And Internal Islands City

Specialism Information Technology / Software Development / IT Support

The IT Support professional provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They ensure the smooth operation of IT systems, support end-users with troubleshooting, and maintain IT infrastructure to minimize downtime. The role involves coordinating with other IT teams to implement updates, upgrades, and security protocols.

In addition to reactive support, IT Support manages user accounts, monitors system performance, and documents technical processes. Strong problem-solving skills, technical knowledge, and effective communication are essential to deliver reliable support and maintain business continuity.

• Diploma or Bachelor’s in Information Technology, Computer Science, or similar. Relevant certifications (preferred): CompTIA A+, Network+, Microsoft MCSA/MCITP, ITIL Foundation
• Proficient with Windows (7–11), macOS, and basic Linux.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Competent in diagnosing and resolving hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems