282 Support Staff jobs in Abu Dhabi

• Knowing our products inside and out so that you can answer questions.
• Handle incoming customer support requests.
• Provide accurate, valid, and complete information to customers.
• Maintain an up-to-date understanding of the company’s product/service.
• Document recurring issues or suggestions.
• Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
• Write guided tutorials of a specific topic or feature in the product.
• Create FAQs for the most needed points to the client.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
• Demo preparation, personalizing the templates for each customer.
• Engage with 1st and 2nd tier of support to share knowledge and coordinate on how to work with each other and scale the academy course-related operations with them, as well as all academy courses based on the product's recent updates.

• High Education degree in Information Systems or a similar field.
• Required Languages Level: Arabic (C2), English (C1).
• Problem-Solving, Communication & Handling Skills.
• Technical Skills/ICT knowledge.
• 1 year of experience working in technical/help desk support or customer success.
• Flexible to work in different time shifts and days of the week.

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and inclusive work environment

Required Experience:

Unclear Seniority

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery processes for financial institutions. As our team expands, we are eager to welcome skilled professionals who can contribute to our innovations.

• Customer Assistance: Provide top-notch support and assistance to customers through various channels such as phone, email, and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience, providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• Multi-Team Collaboration: Work closely with internal teams, such as sales and product development, to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

• Experience: Bachelor’s degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills, with a customer-centric approach.
• Problem-solving Abilities: Strong analytical and problem-solving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g., Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients, ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

• Be a part of a forward-thinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package, extensive benefits, and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.

Seeking a detail-oriented and customer-focused Sales Assistant to provide exceptional support to the sales team. As a key member of our sales operation, you will play a vital role in ensuring timely and accurate processing of sales orders and contracts.

• Support the sales team throughout the order lifecycle from inquiry to delivery.
• Coordinate internally with different sales employees operations finance and customer service teams.
• Maintain and update CRM systems with accurate client and order information.

Required Skills:

• Strong phone and verbal communication skills along with active listening.
• Working knowledge of MS Office.
• Tech savvy with knowledge of telephone equipment and relevant computer programs.

Desired Qualifications:

• Proficient in English.
• Ability to multitask set priorities and manage time effectively.

Benefits:

This role offers an exciting opportunity for personal growth and development in a dynamic environment.

1. Knowing our products inside and out so that you can answer questions.
2. Handle incoming customer support requests.
3. Provide accurate, valid, and complete information to customers.
4. Maintain an up-to-date understanding of the company's product/service.
5. Document recurring issues or suggestions.
6. Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
7. Write guided tutorials of a specific topic or feature in the product.
8. Create FAQs for the most needed points to the client.
9. Keeping records of customer interactions, transactions, comments, and complaints.
10. Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
11. Demo preparation, personalizing the templates for each customer.
12. Engage with 1st and 2nd tier of support to share knowledge and coordinate on how to work with each other and scale the academy course-related operations with them, as well as all academy courses based on the product's recent updates.

1. High Education degree in Information Systems or a similar field.
2. Required Languages Level: Arabic (C2), English (C1).
3. Problem-Solving, Communication & Handling Skills.
4. Technical Skills/ICT knowledge.
5. 1 year of experience working in technical/help desk support or customer success.
6. Flexible to work in different time shifts and days of the week.

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and inclusive work environment

Required Experience:

Unclear Seniority

We are seeking a highly motivated and effective individual to fill the role of Customer Support Specialist. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills.

This is an exciting opportunity for a talented professional to deliver exceptional customer service, utilize strong sales techniques to drive business growth, and contribute to a dynamic team environment.

1. Provide outstanding customer support, responding promptly to inquiries and resolving issues in a timely manner.
2. Utilize strong sales skills to drive revenue growth, meeting or exceeding sales targets.
3. Collaborate effectively with colleagues to achieve business objectives.

• A charismatic and confident individual with excellent communication and interpersonal skills.
• A proven track record of delivering exceptional customer service, with a strong focus on customer satisfaction.
• An effective team player, with the ability to work collaboratively towards achieving shared goals.

We offer a comprehensive benefits package, including relocation assistance, housing support, and transportation benefits, to support the well-being and success of our employees.

To apply for this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience and qualifications.

About Our Team

• We are seeking an exceptional Junior Customer Associate to join our team!

Job Description

• The ideal candidate will be a skilled communicator with strong English and Arabic language skills.
• They will thrive in a dynamic environment, prioritizing tasks efficiently and remaining composed under pressure.
• A quick learner with the ability to pick up new concepts and tools with ease.
• Fine attention to detail ensures that even minor mistakes are caught and rectified.
• Skillful multitasker who prioritizes effectively, manages time efficiently, and remains composed under pressure.
• The successful candidate must hold a BSc/BA degree in finance or a related field.

Your Key Responsibilities

• To manage a high volume of customer inquiries via various channels including WhatsApp, email, and phone calls.
• Evaluate client concerns, escalate and route them to the relevant team members, and follow up to guarantee resolution.
• Provide operational support and troubleshooting assistance to clients as needed.
• Serve as the internal voice of the customer, identifying pain points and communicating them to the relevant stakeholders.
• Handle customer complaints professionally, offer suitable solutions, and ensure timely resolutions.
• Demonstrate a commitment to delivering world-class customer satisfaction ratings by going above and beyond for clients.
• Maintain strict adherence to regulatory guidelines issued by the compliance department to ensure all work undertaken is compliant.

Why Choose Us?

• We embrace a remote-first and flexible work environment that supports work-life balance.
• Our diverse, driven, and supportive team fosters a positive work atmosphere that encourages growth and collaboration.
• A culture of growth and development provides opportunities for mentorship, coaching, and career advancement.
• An comprehensive company healthcare package that prioritizes employee well-being.
• A dedicated learning and development budget to support ongoing professional growth.
• No fees on our products, ensuring employees can enjoy our services without added expense.

About Our Company

• We operate in the Banking and Broking sectors.

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Job Title

• Junior Customer Excellence Associate

Location: TOWER 3, Al Maqam Tower, ADGM, Abu Dhabi.

Work format: On-site, Monday to Friday (5/2 schedule)

Reason for Opening: Team expansion

Responsibilities:

Handle incoming inquiries from existing clients regarding technical issues via phone, email, and client portal messages

Support sales department staff with technical questions related to their clients

Communicate with other departments to resolve client-related issues

Requirements:

English language proficiency at B1 level or higher

Experience & Skills:

Minimum of 1 year of experience working with clients (call center or customer support experience is a plus)

Experience in the investment field and/or personal trading in the stock market is a strong advantage

Personal Competencies:

Quick to learn

Ability to multitask and stay calm under pressure

Comfortable handling a high volume of inquiries simultaneously

Strong written and verbal communication skills

Proactive, responsible, and results-oriented

Not afraid to follow up or ask for clarification when needed

Committed to completing tasks.

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects—ensuring high performance and reliability of gas turbines, generators, and auxiliary systems.

Key Responsibilities;

As a Customer Support Engineer , your core duties will include :

Diagnosing and resolving technical issues related to gas turbines, generators, and associated systems.

Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.

Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.

Analyzing operational data and preparing clear, comprehensive technical documentation.

Supporting commercial teams with technical input for sales and service proposals.

Managing root cause analysis processes and assisting with technical presentations.

Overseeing outage planning and coordination, including spare parts logistics and customer meetings.

Traveling to customer sites as needed to provide hands-on technical support.

Ensuring compliance with company QMS and HSE policies and procedures

What We’re Looking For :

Proven experience in gas turbine / generator operations and maintenance is highly desirable.

Strong technical troubleshooting and analytical skills.

Excellent communication and interpersonal skills.

Flexibility to travel and work outside regular business hours when required.

Ability to manage multiple priorities in a high-stakes, customer-facing role.

A proactive mindset with a commitment to integrity, safety, and quality.

Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why Join Us?

Work on complex and high-value energy projects across the Middle East and beyond.

Be part of a supportive and skilled multidisciplinary engineering team.

Engage in meaningful work that ensures power reliability and customer satisfaction.

Career growth opportunities with exposure to technical and commercial operations.

Support Engineer • United Arab Emirates, UK

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects—ensuring high performance and reliability of gas turbines, generators, and auxiliary systems.

Key Responsibilities:

• Diagnosing and resolving technical issues related to gas turbines, generators, and associated systems.
• Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.
• Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.
• Analyzing operational data and preparing clear, comprehensive technical documentation.
• Supporting commercial teams with technical input for sales and service proposals.
• Managing root cause analysis processes and assisting with technical presentations.
• Overseeing outage planning and coordination, including spare parts logistics and customer meetings.
• Traveling to customer sites as needed to provide hands-on technical support.
• Ensuring compliance with company QMS and HSE policies and procedures.

What We’re Looking For :

• Proven experience in gas turbine / generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.
• Ability to manage multiple priorities in a high-stakes, customer-facing role.
• A proactive mindset with a commitment to integrity, safety, and quality.
• Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why Join Us?

• Work on complex and high-value energy projects across the Middle East and beyond.
• Be part of a supportive and skilled multidisciplinary engineering team.
• Engage in meaningful work that ensures power reliability and customer satisfaction.
• Career growth opportunities with exposure to technical and commercial operations.