631 Support Staff jobs in Abu Dhabi

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cuttingedge AI and advanced analytics. We leverage realtime data machine learning and automation to optimize debt recovery processes for financial institutions. As our team expands we are eager to welcome skilled professionals who can contribute to our innovations.

• Customer Assistance: Provide topnotch support and assistance to customers through various channels such as phone email and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• MultiTeam Collaboration: Work closely with internal teams such as sales and product development to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions documenting details of inquiries complaints and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

• Experience: Bachelors degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills with a customercentric approach.
• Problemsolving Abilities: Strong analytical and problemsolving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g. Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

• Be a part of a forwardthinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package extensive benefits and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.

Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team. The ideal candidate will have excellent problem-solving skills, a strong understanding of monitoring tools and IT infrastructure, and the ability to provide timely response to incidents and requests.

The successful candidate will be responsible for categorizing issues for escalation to appropriate technical teams, providing troubleshooting support, and collaborating with internal and external technical teams to create and/or update knowledge base articles.

• Excellent problem-solving skills and attention to detail
• Strong understanding of monitoring tools and IT infrastructure
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Good communication and interpersonal skills

As a Technical Support Engineer, you will have the opportunity to work on a variety of complex issues and develop your skills and expertise in a dynamic and supportive environment.

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

Job Title: Customer Support Specialist

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients through various communication channels.

The ideal candidate will possess excellent interpersonal skills, be able to work in a fast-paced environment, and have a strong passion for delivering top-notch customer experiences.

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, providing accurate information and solutions.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and assess customers' needs to achieve satisfaction and exceed expectations.
• Handle customer complaints with sensitivity and a focus on the best possible outcomes.

• Bachelor's degree or equivalent experience in a customer-focused role preferred.
• Minimum of two years of experience in a customer service or support position.
• Excellent verbal and written communication skills are essential for the role.
• Strong problem-solving abilities and attention to detail are required.

In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Democratizing finance for all takes more than skills.

It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.

Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.

We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms.

Our employees work in a flexible way and in multicultural teams.

By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.

We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients' needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.

Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service.

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company's records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number

Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm.

Please note that Northvale is an execution-only service provider.

Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an

We are seeking a dedicated and skilled Customer Service Representative to join our team. The ideal candidate will be the primary point of contact for clients, ensuring seamless communication, resolving inquiries, and maintaining our reputation for excellence.

• Serve as the first point of contact for customer inquiries via phone, email, and in-person.
• Provide timely and accurate information about products and company policies.
• Resolve customer complaints with patience, professionalism, and efficiency.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to address customer needs.

The successful candidate must possess excellent communication and interpersonal skills. A problem-solving mindset with the ability to handle difficult situations calmly is essential. Proficiency in CRM software and knowledge of UAE business etiquette and culture are also required.

We offer competitive salary and benefits, career growth opportunities, training and development programs, and a supportive multicultural team that values collaboration.

To apply, please send your CV with a subject line:

Customer Support Associate Overview:

The role involves interacting with clients through various channels such as phone calls, emails or online platforms. The primary responsibility is to provide excellent customer service and resolve routine issues related to the company's products or services.

Key Responsibilities:

• Ensure high-quality service delivery meets contractual KPIs
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport
• Greet customers in a courteous and professional manner using agreed-upon procedures
• Maintain knowledge of client products and/or services
• Prepare accurate work including notation of accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Refer customer inquiries to published materials, secondary sources or more senior staff

Required Skills and Qualifications:

• High school diploma with relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective communication, both written and verbally
• Dependable with attention to detail
• Skilled in multi-tasking; able to adapt quickly to changes
• Tolerance for repetitive work in a fast-paced environment
• Ability to work independently and as part of a team
• Patient in all customer contact situations
• Flexible with shift rotation, as needed
• Additional experience/skills may be required based on location/program

Benefits:

This role is ideal for individuals starting their career in customer service, providing an opportunity to develop essential skills and build familiarity with client terminology, operating standards and procedures. The job description does not apply to employees in Germany, and for roles in the United Kingdom, exclude the high school information from the candidate profile section. In the Philippines, a minimum of two years of college education is required, no prior call center experience is necessary. In India, the ability to effectively communicate, listen attentively and clarify customer requirements is essential.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Language Requirements: English

Time Type: Full-time

Location: ARE Abu Dhabi, Building Khaleej Area

Customer Support Associate

We are seeking a highly skilled and motivated Customer Support Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.

1. Provide timely and effective support to customers via phone, email, or in-person.
2. Welcome customers warmly and ensure they feel comfortable while waiting to be served.
3. Direct customers to the relevant staff member who can assist them with their queries.
4. Follow up with customers to ensure their issues have been resolved to their satisfaction.
5. Participate in telemarketing campaigns to promote our services.

To be successful in this role, you will need:

• A high school diploma or equivalent.
• 1-2 years of experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a multicultural environment.

This role offers a competitive salary, opportunities for growth and development, and a dynamic work environment.

The Customer Support Specialist plays a crucial role in ensuring guest satisfaction.

• Serve as the primary point of contact for guests seeking assistance.
• Respond to inquiries in a friendly and helpful manner.
• Handle complaints and resolve issues promptly or escalate as necessary.

• Collect and document guest feedback through surveys and verbal interactions.
• Encourage positive reviews on platforms like Google, TripAdvisor, and social media.
• Monitor review platforms and compile weekly performance summaries.

• Document complaints and suggestions in a structured format.
• Coordinate with relevant departments to follow up on issues.
• Support guest recovery efforts for dissatisfied visitors.

• Maintain grooming and behavior standards aligned with brand image.
• Represent the organization professionally in all guest interactions.

Adhere to privacy and data protection guidelines when collecting feedback.

• High school diploma or equivalent. Diploma in Hospitality or Communication is an asset.

• Strong verbal and written communication skills.
• Proficiency in English; additional languages are an advantage.
• Empathy and patience when dealing with customer concerns.
• Basic computer and mobile application proficiency.
• 1–2 years in customer service, hospitality, or guest relations.

• Familiarity with guest feedback tools and survey collection apps.
• Comfortable using email, spreadsheets, and review tracking platforms.

• Friendly, calm, and approachable demeanor.
• Professionalism and high emotional intelligence.
• Problem-solving mindset with attention to guest satisfaction.

The ideal candidate will be responsible for various tasks related to English fluency, with a strong focus on reading, writing, and speaking.