455 Support Supervisor jobs in the United Arab Emirates

• Lead and support a team of Senior Technical Support Analysts and Field Technicians to deliver high levels of service excellence.
• Supervise and coordinate activities of Field Technicians, ensuring timely responses to on-site support needs and efficient issue resolution.
• Provide hands-on technical support for all Blackline Products and Services, assisting in troubleshooting and problem resolution.
• Act as a point of escalation for complex technical issues, collaborating with internal teams for prompt resolutions.
• Offer coaching, mentoring, and guidance to team members to foster growth and development.
• Review service level targets for case management to ensure customer satisfaction and proper escalation.
• Provide clear guidance to internal and external customers on technical support and Field Support procedures and best practices.
• Monitor team schedules to meet customer service demands, recommend adjustments, and plan proactively for growth.
• Utilize KPIs to assess performance, identify improvement areas, and develop action plans to enhance team efficiency and service levels.
• Respond to escalated customer requests and collaborate with internal teams to resolve issues efficiently.
• Communicate customer feedback to internal stakeholders and recommend product or process improvements.
• Maintain up-to-date department procedures, ensuring accurate and regularly reviewed documentation.
• Keep team members informed about new products and updates to ensure accurate customer support.
• Support the development of analytics reports to track performance and identify trends.
• Collaborate with the Customer Care management team to ensure department alignment and success.

• Technical Diploma or relevant certification preferred; equivalent work experience considered.
• 1-3 years of experience in Technical Support; leadership or mentoring experience is an asset.
• Experience supervising field technicians or coordinating on-site support is preferred.
• Strong technical troubleshooting skills for hardware and software issues.
• Familiarity with call center systems and ticket management is an asset.
• Effective problem-solving skills and technical aptitude.
• Experience managing shift schedules.
• Process-oriented with flexibility and adaptability.
• Familiarity with technical knowledge base systems.
• Ability to analyze data and implement improvement initiatives.
• Strong written and verbal communication skills.
• Interpersonal skills and relationship-building abilities.
• Ability to adapt and achieve results in a dynamic environment.
• Basic understanding of project management principles.
• Experience with process development and continuous improvement is beneficial.

Blackline Safety is a world leader in developing and manufacturing wirelessly connected safety products. Our products are designed to save lives by monitoring personnel working alone in various environments. All aspects of our operations are performed in-house at our Calgary headquarters. We are committed to diversity and are an equal opportunity employer. We encourage all qualified individuals to apply.

Blackline Safety does not request payment or personal financial information during recruitment. Beware of suspicious communications or offers.

We're seeking a skilled and reliable technical support specialist to provide top-notch assistance to our clients and employees.

This role is responsible for troubleshooting and resolving technical issues in a timely and efficient manner, ensuring a seamless experience for all users.

• Troubleshoot hardware and software problems using your excellent analytical skills and ability to provide clear instructions.
• Respond to support requests via phone, email, and chat, delivering prompt and effective solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.

Required Skills and Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills , both verbal and written.

Benefits:

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Seniority level and Job Function:

Mid-Senior level with expertise in Information Technology industry.

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat
• Troubleshoot and resolve software and hardware problems for clients
• Document all customer interactions, issues, and resolutions in our support ticketing system
• Provide guidance and assistance with software installations, updates, and configurations
• Collaborate with upper-level support engineers and product teams to resolve complex issues
• Stay current with product knowledge and updates to effectively assist customers
• Identify recurring issues and provide feedback for product improvement
• Participate in team meetings to share knowledge and best practices
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• 2+ years of experience in technical support or a similar role
• Strong understanding of software applications, operating systems, and hardware devices
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Familiarity with ticketing systems and customer support tools
• Ability to work independently and collaboratively in a team environment
• Customer-focused mindset with a passion for helping others
• Ability to manage multiple tasks and prioritize effectively
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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We are an Emirati company focused on creating a balanced, expert workforce, specialising in aviation services, for the UAE. Come join us today

Published on 03/07/2025

Overview

The Support And Analysis Engineering (SAE) Engineer assumes full engineering responsibility for assigned proposals, projects, investigations, aircraft & components reliability programs, and other activities under the guidance of the supervisor. Operates within cross-functional teams (engineering, maintenance, quality, logistics, etc.) to achieve program objectives. Ensures customer satisfaction, cost efficiency, quality, and safety.

Responsibilities include:

1. Providing engineering assistance, technical expertise, and guidance to aircraft maintenance, servicing, inspection processes, components, and system reliability, including procurement activities.
2. Developing or updating maintenance procedures, guidance, repair schemes, instructions, and local modifications following company procedures.
3. Providing technical support regarding manufacturer's bulletins, service letters, and modification reviews.
4. Preparing technical reports and documentation to meet customer and maintenance requirements, including proposals, procedures, reports, and correspondence.
5. Performing Root Cause Analysis, lifecycle asset analysis, trending analysis on quality issues, and calculating reliability parameters such as MTBF and MTBUR.
6. Investigating PQDRs, MECs, oil analysis discrepancies, and other technical reports to determine root causes and implement corrective actions.
7. Participating in investigations related to customer complaints.
8. Defining maintenance requirements and justifying acceptance limits to ensure compliance.
9. Reviewing procurement documents for quality requirements and managing incoming inspection plans and nonconformance resolutions.
10. Maintaining technical liaison with OEMs, suppliers, contractors, and laboratories through effective communication.
11. Supporting maintenance and workshop activities related to CPC and OAP programs.
12. Performing miscellaneous duties as assigned by management, including developing standard operating procedures and internal techniques.

You need to Login or Register to be able to apply for jobs on our site.

We are an Emirati company focused on creating a balanced, expert workforce, specialising in aviation services, for the UAE. Come join us today!

Published on 03/07/2025

Overview

The Support And Analysis Engineering (SAE) Engineer assumes full engineering responsibility for assigned proposals, projects, investigations, aircraft & components reliability programs, and other activities under the guidance of the supervisor. Operates within cross-functional teams (engineering, maintenance, quality, logistics, etc.) to achieve program objectives. Ensures customer satisfaction, cost efficiency, quality, and safety.

Responsibilities include:

• Providing engineering assistance, technical expertise, and guidance to aircraft maintenance, servicing, inspection processes, components, and system reliability, including procurement activities.
• Developing or updating maintenance procedures, guidance, repair schemes, instructions, and local modifications following company procedures.
• Providing technical support regarding manufacturer’s bulletins, service letters, and modification reviews.
• Preparing technical reports and documentation to meet customer and maintenance requirements, including proposals, procedures, reports, and correspondence.
• Performing Root Cause Analysis, lifecycle asset analysis, trending analysis on quality issues, and calculating reliability parameters such as MTBF and MTBUR.
• Investigating PQDRs, MECs, oil analysis discrepancies, and other technical reports to determine root causes and implement corrective actions.
• Participating in investigations related to customer complaints.
• Defining maintenance requirements and justifying acceptance limits to ensure compliance.
• Reviewing procurement documents for quality requirements and managing incoming inspection plans and nonconformance resolutions.
• Maintaining technical liaison with OEMs, suppliers, contractors, and laboratories through effective communication.
• Supporting maintenance and workshop activities related to CPC and OAP programs.
• Performing miscellaneous duties as assigned by management, including developing standard operating procedures and internal techniques.