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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architect (CSA), specializing in AI Business Solutions, who is passionate about driving our customers' AI transformation on the Microsoft platform. This role will be part of the Global Solution Architecture team and is designed to strategically engage in the execution of consumption within key accounts. This role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement.
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand M365 Copilot and Agents value proposition. Lead architecture design sessions on M365 Copilot and Agents, address customer questions and provide best practices for activating solution within customer environment.
Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers' transformation journey.
**Qualifications**
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND several years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Mandatory hands on experience in AI agents development and Copilot Studio
Ability to engage with CxO, business and technical decision makers
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
several years experience working in a customer-facing role (e.g., internal and/or external).
several years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Manage, supervise, plan and monitor technology enterprise architecture practices at Employer's level, in close collaboration with the digital strategy section and Employer's technology departments to implement Employer's technology roadmap in line with Dubai Government vision and direction, Employer's business needs, and Dubai citizens and customer expectations.RequirementsCitizenship: UAE National Experience: 3 - 5 years + Education # Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering or Electrical Engineering from a recognized university. Skills # Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. # Flexible team player who thrives in environments requiring the ability to prioritize effectively and juggle multiple concurrent projects. # Innovative problem-solver who can generate workable solutions and resolve complaints. # Ability to initiate and direct strategy and enterprise architecture initiatives and roadmaps in support of strategic and operational goals. # Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. # Knowledge in strategy practices such as Balance Score Card (BSC), PESTEL, SWOT, enterprise architecture standards such as TOGAF, and Project / Portfolio management practices. # Minimum 7 years of experience as a senior enterprise architecture, or key role in an enterprise architecture function. # Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches’ employees to meet high performance standards. # Excellent enterprise architecture, strategy and project governance skills to develop and direct consultants and enterprise architects. # Exceptional listener and communicator who effectively conveys information verbally and in writing. # Resourceful team player who excels at building trusting relationships with customers and colleagues. # Computer-literate performer with extensive software proficiency covering a wide variety of applications. BenefitsAttractive Salary range: AED 40,000 - AED 55,000 per month, depending on years of experience. Full Government of Dubai benefits.