340 System Support jobs in the United Arab Emirates

We are seeking a results-oriented Business System Support Assistant to assist in managing the company's business support infrastructure and software. The position will report and work under the guidance of Digital Transformation Manager/IT Head.

Duties & Responsibilities

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all the department working procedures and perform the related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

Required Skills and Qualifications

1. Bachelor's degree in computer science, information technology, or related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with any cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc., is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, kindly revert back with updated CV and your expected salary and notice period. Only shortlisted candidates will be contacted and called for the interview.

This position plays a crucial role in the organization's technology team, responsible for ensuring the smooth operation of all IT-related systems.

As an IT Support Technician, you will manage and maintain computer systems, troubleshoot technical issues, and provide support to internal teams.

Your expertise is essential in diagnosing problems efficiently and providing effective solutions to enhance user productivity.

• Provide first-line technical support to end-users requiring assistance with IT-related issues.
• Diagnose hardware and software issues through logical troubleshooting and problem-solving methods.
• Install, configure, and maintain computer hardware, operating systems, and applications efficiently.
• Ensure all systems are kept up to date with the latest security patches and updates.
• Manage and maintain user account information including rights, security, and systems groups.
• Escalate complex issues to senior IT staff for further investigation and resolution.
• Develop and maintain documentation for IT procedures, policies, and processes.
• Provide training and guidance to end-users on the proper use of hardware and software.
• Perform routine maintenance tasks on IT systems to ensure smooth operations.
• Monitor network performance and resolve issues to ensure minimal downtime.
• Participate in IT projects and provide support as required by the IT department.
• Ensure all support requests are logged and tracked through the IT support ticketing system.

• A degree or certification in Information Technology or a related field is required.
• Proven experience as an IT Support Technician or in a similar support role.
• Strong knowledge of computer hardware, software, and network systems is essential.
• Excellent problem-solving abilities with a keen attention to detail required.
• Effective communication skills with the ability to explain technical issues in simple terms.
• Experience with operating systems, including Windows, Mac OS, and Linux environments.
• The ability to work effectively in a team environment and under time constraints.

Benefits include a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

This is an exciting opportunity to join a dynamic and innovative organization and contribute to its success.

We are seeking a highly skilled and experienced Application Support Engineer to join our team. As the primary point of contact for end-user issues, requests, and incidents, you will be responsible for ensuring optimal system performance and restoring service in a timely manner.

Your key responsibilities will include conducting root cause analysis, problem determination, workaround resolution, and major incident management. You will also liaise with application vendors to resolve incidents and requests, and perform routine tasks assigned by team leads or managers.

Additionally, you will regularly update database security and enhance database systems performance and efficiency. You will have expertise in writing SQL queries and possess knowledge of system and network administration.

Job Summary:

We are currently seeking an experienced IT professional to fill the role of IT Coordinator . The ideal candidate will be responsible for upholding our organization's policies and procedures, protecting company assets, and addressing customer service needs.

The IT Coordinator will collaborate with other technical personnel to troubleshoot and resolve complex technical issues related to computer software and systems, internet access hardware, and peripheral equipment. They will refer major problems or defective products to vendors/technicians, respond to program error messages, and enter commands and activate controls on computer and peripheral equipment.

In addition, the IT Coordinator will inspect, test, and diagnose computer equipment and systems, maintain inventory of technology devices, and provide network communications support. They will also maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunication connectivity, perform system backups, and provide end-user support.

The successful candidate will have at least 1 year of relevant work experience, a high school diploma or equivalent, and strong communication skills. We offer a diverse and inclusive work environment, and we are committed to being an equal opportunity employer.

Responsibilities:

• Uphold all organizational policies and procedures
• Protect company assets
• Address customer service needs
• Collaborate with other technical personnel to troubleshoot technical issues
• Refer major problems or defective products to vendors/technicians
• Respond to program error messages
• Enter commands and activate controls on computer and peripheral equipment
• Inspect, test, and diagnose computer equipment and systems
• Maintain inventory of technology devices
• Provide network communications support
• Maintain and upgrade hardware, software, and website technical architecture
• Perform system backups
• Provide end-user support

Preferred Qualifications:

Education: High school diploma or equivalent.

Work Experience: At least 1 year of relevant work experience.

Supervisory Experience: No supervisory experience.

Certifications/Licenses: None.

We are seeking a skilled professional for the role of ERP System Support Specialist.

Based in Dubai/Abu Dhabi UAE, this exciting opportunity requires an individual with expertise in SAP ECC6 core modules and industry-specific knowledge.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience working in a team environment.

Key qualifications include:

• SAP Expertise: Minimum 3 years of experience in one SAP ECC6 core module (FICO, PP, MM, SD, PM, or CS).
• Industry Insights: A background in the manufacturing domain, with experience setting up industry-specific SAP activities.
• Technical Acumen: Knowledge of SAP and Non-SAP integrations (PLM, MES) and SAP certifications are preferred.
• Global Perspective: Experience working with onshore-offshore delivery models and managed service providers.
• Education: Bachelor's degree (required) or Master's degree (preferred) in Computer Science, Business Administration, or a related field.

Preferred qualifications include:

• SAP certification in a core module.
• Hands-on experience with two full lifecycle implementation projects.
• Fluency in French and English.

Responsibilities will include:

• Delivering support and troubleshooting for SAP ECC applications.
• Assisting users with SAP functionality to ensure efficient operations.
• Monitoring system alerts and interfaces to mitigate risks to system performance and data integrity.
• Developing and maintaining comprehensive documentation.
• Collaborating with internal teams and external partners to resolve issues and enhance services.
• Identifying opportunities to streamline processes and improve service efficiency.

The AV Support Engineer plays a pivotal role in providing expert support to customers utilizing AV/VC systems. This position requires close collaboration with internal teams, contractors, and integrators to troubleshoot complex integrated systems.

Key responsibilities include on-site troubleshooting, effective communication with manufacturers and vendors, and maintaining detailed records of ticket documentation.

• Proven experience in the AV sector with a track record of commissioning, configuring, troubleshooting, or installing corporate AV systems
• Exceptional problem-solving and diagnosis skills with a strong understanding of signal flow
• Excellent customer-facing skills and proficiency in English
• Strong prioritization and organizational skills with attention to detail
• Avixa CTS, CTS-I, or CTS-D certification or equivalent

• Collaborate with internal teams to resolve system issues through effective communication and troubleshooting
• Communicate with customers and stakeholders through timely and informative ticket documentation
• Manage local inventory and coordinate with vendors for equipment repair or replacement
• Provide valuable feedback and process improvement suggestions to enhance operational efficiency

We are seeking a highly skilled ATM Switch Technical Support Analyst to join our team in Dubai.

This role is responsible for providing maintenance and support to ATM Switch and Self Service Terminals related applications, ensuring service availability as per assigned SLAs and ITD systems/services availability report.

1. Investigate and resolve day-to-day problems/errors with ATM Switch and Self Service Terminals and related applications, tracking and reporting incidents through approved processes.
2. Work proactively to ensure that none of the systems are out of support, following up and tracking vendor support issues and responding to incident tickets in a timely fashion.

To be successful in this role, you will need:

• 8 years experience in an IT environment, with specialized experience in the assigned application portfolio and respective business domain, including a minimum 5 years in a relevant role.

• Domain knowledge of ATM/CCDM and related applications.
• Technical/functional understanding of assigned application portfolio.
• Excellent communication skills (both up and down stream).

We are looking for a motivated and adaptable Financial Analyst & IT System Support professional. This dual role requires a proactive problem-solver who can support our financial analysis while also ensuring our IT systems run smoothly.

Key Accountabilities:

Financial Analyst

• Assist in preparation of monthly reporting and quarterly investors reporting and perform variance analysis.

• Support the annual budgeting and periodic forecasting processes by collecting data from different departments.

• Analyze financial data to identify trends, variances, and opportunities for improvement.

• Liaise with financial reporting team/auditors for internal audit, yearend audit or any other compliance requirements.

• Collaborate with various departments to gather financial information and insights.

• Preparation of banking documents for project finance.

• Assist in ad-hoc financial projects and presentations.

IT System Support:

• Systematic monitoring and control of budgetary activities (budget release, budget phasing, handling budget related queries etc.) across 03 software’s (NetSuite, NSPB and Pyango).

• Facilitate and test the deployment of new workflows, such as the budget transfer process in Pyango.

• Provide technical support to school administration teams to resolve Pyango system errors and issues.

• Maintain accurate budget data through regular data loading, rollovers, additions, and corrections.

• Support schools and related stakeholders with any budget/actual related queries.