372 System Support jobs in the United Arab Emirates
IT Production Support
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Join to apply for the IT Production Support role at Zurich Insurance
Join to apply for the IT Production Support role at Zurich Insurance
Job Summary
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.
Job Summary
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.
To support our expansion, we’re looking for a dynamic and passionate IT Production Support to join the IT department. Reporting to the Senior Manager – Business Transformation, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customer portfolios.
Job Accountabilities
As IT Production Support, your role will:
- Monitor & Maintain Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.
- Troubleshoot & Resolve Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.
- Incident & Problem Management Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.
- Continuous Improvement Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.
- Stakeholder Communication Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.
- Compliance & Security Ensure all support activities follow Zurich’s security, compliance, and risk management standards, especially when working with third-party vendors.
- Opportunity to work with modern cloud technologies and leading SaaS platforms.
- Be part of a global, collaborative team focused on continuous improvement.
- Grow your technical, communication, and problem-solving skills.
- Make a real impact by supporting solutions used by Zurich and our customers every day.
To be successful in your role, you will need:
- Bachelor’s degree (or equivalent) in Information Technology and 5 or more years of experience in related field
- Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.
- Strong troubleshooting and analytical skills.
- Clear, customer-focused communication.
- Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.
- Understanding of security, compliance, and data privacy in cloud environments.
- Willingness to participate in on-call rotations and support coverage as needed.
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): AE - Dubai
- Remote working: No
- Schedule: Full Time
- Recruiter name: Taniya Baby
- Closing date: 29 August 2025
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Insurance and Financial Services
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Senior Specialist– IT Governance & Controls (IT Department) IT Support Specialist - Asset Management Firm Information Technology Governance Manager Senior IT Specialist - Finance & HR SystemsDubai, Dubai, United Arab Emirates 1 year ago
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System Administrator Support Professional
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We have an exciting opportunity for a skilled IT Support Specialist to join our team.
About the RoleJob Purpose: To provide timely and effective technical support to end-users by resolving hardware, software, network, and peripheral issues. This role is crucial in ensuring user productivity and smooth IT service operations by managing service desk tickets, performing basic troubleshooting, and escalating unresolved issues.
Main Responsibilities:- Respond to incidents across IT hardware, software, and peripherals
- Provide remote or on-site support
- Resolve issues on first interaction when possible
- Install office software and company applications
- Configure and troubleshoot printer/scanner issues
- Tag devices and log allocations
- Assist in audits and handovers
- Maintain positive user interactions and collect feedback on unresolved tickets
- Degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a similar role
- ITIL Foundation (awareness level)
A dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the industry.
IT System Administrator/Support Specialist
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Job Summary: We are looking for a mid-level IT System Administrator / Support Specialist to support and manage our organization's IT systems, infrastructure, and end-user technology. This role requires a solid understanding of network administration, system management, and day-to-day user support. You'll work closely with internal teams to ensure the stability, security, and efficiency of our IT operations.
Responsibilities- Administer and support Windows-based servers, user workstations, and cloud services (Microsoft 365, Azure, etc.).
- Maintain Active Directory, file servers, user accounts, and group policies.
- Provide Level 1 and 2 technical support for hardware, software, printers, network issues, and other IT-related incidents.
- Monitor and manage network performance, security updates, and antivirus systems.
- Conduct regular backups, disaster recovery checks, and ensure data integrity.
- Support IT projects, including system upgrades, network improvements, and onboarding/offboarding processes.
- Maintain and document IT procedures, asset inventory, and support records.
- Work with vendors for IT equipment, software licensing, and technical support cases.
- Education & Certifications:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- Certifications such as CompTIA Network+, Microsoft Certified (MCSA/MD-100/MD-101), or ITIL are preferred.
- Experience:
- 3–5 years of experience in IT support and system administration roles.
- Hands-on experience with Microsoft Windows Server, Active Directory, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Familiarity with backup systems, endpoint protection, and remote desktop tools.
- Skills:
- Strong troubleshooting and analytical skills.
- Good communication and documentation abilities.
- Ability to manage multiple tasks with minimal supervision.
- Team player with a proactive attitude.
- Nice to Have:
- Exposure to cloud infrastructure (Azure/AWS) and virtualization (Hyper-V/VMware).
- Experience with network equipment such as routers, firewalls, and switches.
- Competitive salary and annual performance bonus
- Training and certification support
- Health insurance and annual leave
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- Job Type: Full-time
- Pay: AED5, AED8,000.00 per month
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Business System Support Assistant
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We are seeking a results-oriented Business System Support Assistant to assist in managing the company's business support infrastructure and software. The position will report and work under the guidance of Digital Transformation Manager/IT Head.
Duties & Responsibilities
- Serve as the primary point of contact for all Business System related issues and requests.
- Respond to user emails in a timely and professional manner.
- Escalate complex technical problems to senior staff or outside vendors as needed.
- Act as the primary contact for all outside agents in all computer technology-related matters.
- Install, configure, and troubleshoot software.
- Manage Active Directory accounts and permissions.
- Maintain all users' access requests and authorizations.
- Perform regular system backups and monitor storage usage.
- Implement security measures to protect data from unauthorized access.
- Stay up to date on industry trends and best practices.
- Train new users on company IT policies and procedures.
- Respond to all users' requests and provide them with adequate support.
- Understand all the department working procedures and perform the related tasks as described.
- Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
- Assist with special projects as needed.
Required Skills and Qualifications
- Bachelor's degree in computer science, information technology, or related field.
- 0-2 years of professional experience in a Business System support role.
- Familiarity with any cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc., is a plus.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work in a high-pressure environment.
- Ability to work under strict supervision.
If you meet the above requirements, kindly revert back with updated CV and your expected salary and notice period. Only shortlisted candidates will be contacted and called for the interview.
#J-18808-LjbffrIT System Support Specialist
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Job Summary:
We are currently seeking an experienced IT professional to fill the role of IT Coordinator . The ideal candidate will be responsible for upholding our organization's policies and procedures, protecting company assets, and addressing customer service needs.
The IT Coordinator will collaborate with other technical personnel to troubleshoot and resolve complex technical issues related to computer software and systems, internet access hardware, and peripheral equipment. They will refer major problems or defective products to vendors/technicians, respond to program error messages, and enter commands and activate controls on computer and peripheral equipment.
In addition, the IT Coordinator will inspect, test, and diagnose computer equipment and systems, maintain inventory of technology devices, and provide network communications support. They will also maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunication connectivity, perform system backups, and provide end-user support.
The successful candidate will have at least 1 year of relevant work experience, a high school diploma or equivalent, and strong communication skills. We offer a diverse and inclusive work environment, and we are committed to being an equal opportunity employer.
Responsibilities:
- Uphold all organizational policies and procedures
- Protect company assets
- Address customer service needs
- Collaborate with other technical personnel to troubleshoot technical issues
- Refer major problems or defective products to vendors/technicians
- Respond to program error messages
- Enter commands and activate controls on computer and peripheral equipment
- Inspect, test, and diagnose computer equipment and systems
- Maintain inventory of technology devices
- Provide network communications support
- Maintain and upgrade hardware, software, and website technical architecture
- Perform system backups
- Provide end-user support
Preferred Qualifications:
Education: High school diploma or equivalent.
Work Experience: At least 1 year of relevant work experience.
Supervisory Experience: No supervisory experience.
Certifications/Licenses: None.
Computer System Support Specialist
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We are seeking an experienced Desktop Support Technician to provide high-level technical support for end-user computing environments.
- Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices (iOS / Android)
- Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
- Perform IMAC tasks, including hardware / software deployments and upgrades
- Manage asset inventory, including tagging, tracking, and reporting
- Support VIP users with prompt and professional service
- Collaborate with IT teams to escalate and resolve complex technical issues
- Document solutions, create knowledge base articles, and provide user training when necessary
- Technical Skills & Experience:
- 4+ years of hands-on experience in desktop support or IT helpdesk roles
- Strong knowledge of Windows OS (10 / 11), macOS, and Microsoft O365
- Experience with Active Directory, remote support tools (MS Remote Desktop, VNC), and mobile device management
Excellent communication and customer service skills, ability to work in a fast-paced corporate environment, A+ Certification, MCP, or ITIL, and Arabic language skills are highly valued.
Why Choose This Opportunity?This is an excellent chance to advance your career as a skilled Desktop Support Technician. You will be working closely with the IT team to ensure seamless technology support services to our organization.
You will have the opportunity to develop your technical expertise and leadership skills while enjoying a dynamic and supportive work environment.
Linux System Support Specialist
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This role involves working in a dynamic and exciting position within Linux-based infrastructure and applications, covering all layers of the stack.
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain close relationships with engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage time effectively against priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical, and concise communications
An exceptional academic track record, background in Computer Science, STEM, or similar is required. Experience with Linux and open source software, as well as experience with at least one of Python, Go, C, or C++ on Linux, is necessary.
Desktop Support/System Administrator
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- Provide IT support for end-users, resolving hardware, software, and network issues.
- Address helpdesk tickets promptly and ensure user satisfaction.
- Assist with onboarding and offboarding employees by managing accounts, permissions, and devices.
- Manage Microsoft 365 tools and systems, including user accounts and permissions.
- Provide user support and training on Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook).
- Assist in regular system maintenance, updates, and backups to ensure optimal performance.
- Implement and maintain policies for data classification, access control, and security.
- Ensure compliance with data protection regulations and company policies.
- Conduct periodic audits to maintain data integrity and security.
- Maintain up-to-date documentation of IT processes, systems, and configurations.
- Report on IT system health, support activities, and ongoing projects.
- Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
- 3 years' experience minimum in a Microsoft environment or administration.
- Proficiency with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook…) and previous experience in Microsoft migration.
- Knowledge of data governance practices and basic security protocols.
- Strong troubleshooting skills for hardware, software, and network issues.
- Experience with Microsoft Intune and Azure Active Directory is preferred.
Job Type: Full-time
Pay: AED10, AED12,000.00 per month
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Financial Analyst and System Support
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Join to apply for the Financial Analyst and System Support role at Glow Beauty on Demand.
We are looking for a motivated and adaptable Financial Analyst & IT System Support professional. This dual role requires a proactive problem-solver who can support our financial analysis while also ensuring our IT systems run smoothly.
Key Accountabilities: Financial Analyst- Assist in the preparation of monthly reporting and quarterly investor reporting, and perform variance analysis.
- Support annual budgeting and periodic forecasting by collecting data from different departments.
- Analyze financial data to identify trends, variances, and opportunities for improvement.
- Coordinate with financial reporting teams and auditors for audits and compliance.
- Collaborate with departments to gather financial insights.
- Prepare banking documents for project finance.
- Assist in ad-hoc financial projects and presentations.
- Monitor and control budget activities across NetSuite, NSPB, and Pyango.
- Test and facilitate deployment of new workflows, such as budget transfers in Pyango.
- Provide technical support for Pyango system issues.
- Maintain accurate budget data through regular updates.
- Support stakeholders with budget/actual queries.
Education: Bachelor's degree in finance, accounting, IT, or related field.
Experience: 2-3 years in financial analysis, accounting, or similar; experience in the international education sector is a plus.
Competencies:- Strong analytical, communication, and writing skills.
- Proficiency in Excel (VLOOKUP, Pivot tables, financial functions), Word, and PowerPoint.
- Familiarity with financial software and ERP systems is advantageous.
- Effective communication and relationship-building skills.
- Financial acumen for balance sheet and P&L management.
- Highly numerate and adaptable to deadlines.
- Positive attitude with strong interpersonal skills.
Taaleem is a leading education provider in the UAE, established in 2004, serving over 30,000 students across diverse schools. We are committed to safeguarding children and promoting their welfare. All applicants will undergo background checks and verification processes.
#J-18808-LjbffrAudio Visual System Support Professional
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The AV Support Engineer plays a pivotal role in providing expert support to customers utilizing AV/VC systems. This position requires close collaboration with internal teams, contractors, and integrators to troubleshoot complex integrated systems.
Key responsibilities include on-site troubleshooting, effective communication with manufacturers and vendors, and maintaining detailed records of ticket documentation.
Requirements:- Proven experience in the AV sector with a track record of commissioning, configuring, troubleshooting, or installing corporate AV systems
- Exceptional problem-solving and diagnosis skills with a strong understanding of signal flow
- Excellent customer-facing skills and proficiency in English
- Strong prioritization and organizational skills with attention to detail
- Avixa CTS, CTS-I, or CTS-D certification or equivalent
- Collaborate with internal teams to resolve system issues through effective communication and troubleshooting
- Communicate with customers and stakeholders through timely and informative ticket documentation
- Manage local inventory and coordinate with vendors for equipment repair or replacement
- Provide valuable feedback and process improvement suggestions to enhance operational efficiency
Chief Information System Support Officer
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Technical Infrastructure Specialist
Job Description:
As a skilled Technical Infrastructure Specialist, you will be responsible for maintaining and optimizing Microsoft 365 services, network infrastructure, and Linux systems. Your role will ensure system reliability, provide user support, and contribute to IT infrastructure projects.
Key Responsibilities:- Manage and maintain Microsoft 365 services, including self-hosted backup solutions, mail rules, and access restrictions.
- Configure, monitor, and troubleshoot network infrastructure , including routing, VLANs, firewalls, NAT, and corporate Wi-Fi.
- Perform routine Linux system administration , covering basic operations, updates, and user management.
- Ensure system reliability, availability, and security across the IT infrastructure.
- Provide technical support to internal users and resolve escalated IT issues.
- Participate in IT infrastructure projects, upgrades, and improvements.
- Minimum of two years of hands-on experience in IT system administration.
- Strong knowledge of:
- Microsoft 365 (self-hosted backups, mail rules & restrictions).
- Networking (Routing, VLANs, Firewall, NAT, Corporate Wi-Fi).
- Linux systems (basic administration and operations).
- Good troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Intermediate English level (technical documentation, communication).
- Experience with virtualization platforms (VMware, Hyper-V, Proxmox).
- Knowledge of Windows Server administration.
- Familiarity with IT security best practices.
- Scripting skills (PowerShell, Bash, or Python).
- Full-time
- Information Technology
- Financial Services
- Computers and Electronics Manufacturing
Location: Dubai, United Arab Emirates