383 Systems Support jobs in the United Arab Emirates

• Technical Support
  • Deliver exceptional technical assistance and troubleshooting for hardware and software issues within the ROC.
  • Implement and support remote video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels.
• Project Implementation
  • Assist in planning and executing technical projects within the ROC.
  • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure uninterrupted ROC operations.
• Training & Documentation
  • Provide comprehensive user training and create user guides as needed.
• Health, Safety, Security, Environment (QHSSE)
  • Maintain the highest standards of health and safety across all onshore and offshore activities.
• Efficient Delivery
  • Ensure timely resolution of technical issues to minimize downtime and maintain high productivity within the ROC.

• Key Skills
  • Proven expertise in technical support and troubleshooting.
  • Strong knowledge of remote video streaming technologies.
  • Excellent communication and teamwork skills.

We are seeking a skilled IT Support Engineer to join our team. This role is responsible for providing technical support to users, managing IT hardware and software, and supporting enterprise applications.

The ideal candidate will have strong technical expertise in configuring and troubleshooting IT hardware and software, as well as excellent problem-solving and communication skills with a customer-first mindset.

• Key Responsibilities:
• Provide technical support to users, including resolving hardware and software issues
• Manage IT hardware and software, including installing, configuring, and maintaining computer systems and applications
• Support enterprise applications, including MDM, SAP, Office 365, and warehouse systems
• Collaborate with cross-functional teams to implement IT solutions that meet organizational needs

Requirements:

• Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems
• Strong technical expertise in configuring and troubleshooting IT hardware and software
• Excellent problem-solving and communication skills with a customer-first mindset
• Experience in a ticket driven environment
• Knowledge in networking and virtualization

Qualifications:

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field
• 3-5 years of experience in help desk or IT support roles

Benefits:

• An opportunity to become part of diverse teams with international exposure
• Comprehensive medical insurance for self
• Residency sponsorship and flight allowances for self
• Up to 30% discount in premium retail sports brand stores
• Up to 20% discount in pharmacy chain

We are seeking an experienced IT professional to handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices. The successful candidate will resolve hardware and software issues to maintain productivity.

• Excellent communication skills in English & Arabic to explain technical concepts in a clear and understandable manner to non-technical users.
• Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
• Install, configure, and maintain operating systems (Windows, macOS) and deploy and support software applications (e.g., productivity suites, antivirus, security tools).
• Provide technical assistance with printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• Configure network settings and troubleshoot VPN connections.
• User Account Management - Create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Provide remote technical support using tools like TeamViewer or Remote Desktop.
• Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.

MANDATORY

• ITIL certification (Foundation level or higher)
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti)
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Experience with Active Directory, Exchange, and Office 365

The role of Associate Linux Support Engineer at Canonical is a hands-on opportunity for individuals to work with industry-leading open source technologies.

• Delivering remote technical support services to employees, fostering exceptional customer satisfaction and timely resolution of issues.
• Engaging with customers through multiple channels, including telephone, email, and web interfaces, to provide personalized support experiences.
• Acting as an advocate for internal customers, ensuring they are informed in a timely manner about their cases.
• Ensuring all support cases meet the highest possible standards by setting realistic expectations and delivering on commitments.
• Contributing to the development of knowledge base articles, maintaining existing content, and sharing valuable insights with customers.
• Creating and disseminating technical notices for both internal and external communication purposes.
• Effectively prioritizing tasks to accomplish the most critical and urgent objectives first.
• Maintaining ongoing learning and professional growth as our products and services evolve.
• Developing a deep understanding of the Ubuntu development process to accurately set customer expectations regarding timelines for fixes.
• Establishing regular communication and exchange of information with the rest of the team, both locally and remotely.
• Identifying opportunities to enhance service delivery and suggesting improvements.
• Participating in a structured weekend working rotation.

This role requires strong technical skills, excellent communication abilities, and a passion for continuous learning and self-improvement. If you are a dedicated and detail-oriented individual who thrives in fast-paced environments, this could be the perfect opportunity for you to grow professionally and make a meaningful impact.

Intellectra is scouting for their next Audio Visual Systems Support Engineer to join our growing team. This role is focused on the systems design & engineering, and technical support of Audio Visual (AV) and Communications Networking (Collaboration) Systems in smart workspaces and immersive environments.

Our ideal candidate will be highly motivated and technically proficient in designing and implementing advanced ICT systems, developing detailed system architectures, preparing technical drawings and documentation, and providing service support for deployed solutions including diagnosing, troubleshooting, and resolving system faults to ensure optimal performance and customer satisfaction.

Key Responsibilities:

• Design and engineer innovative AV, VC and communications networking solutions.
• Develop complete system architecture, signal flow diagrams, schematics, and BOQs.
• Provide end-to-end service support, including on-site and remote fault diagnosis, rectification, and system optimization.
• Collaborate with project managers, consultants, and installation teams to ensure successful delivery and commissioning.
• Document technical processes, maintain accurate records, and support training initiatives.

Preferred Skills:

• Minimum 2 years of hands-on experience with solutions from Crestron, Extron, Biamp, Audio-Technica, Panasonic, Cisco, and other leading AV/IT vendors
• Holding vendor-specific certifications (e.g., Crestron DMC-E, Extron AV Associate, Biamp TesiraForte, Cisco CCNA/Collaboration, etc.).
• Strong diagnostic and problem-solving skills with the ability to work under pressure in live environments.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team with a client-focused approach.

At Intellectra, you will be a part of a forward-thinking team that empowers businesses to thrive in the digital age by delivering inventive ICT solutions that fuse deep expertise with future-ready technology, driving efficiency, sparking innovation, and maximizing ROI. You will help businesses adapt, secure, and scale with AI-driven ICT solutions that empower growth with innovation and efficiency.

We offer a collaborative environment, opportunities for professional development, and exposure to some of the most innovative technologies.

Job Type: Full-time

Pay: Up to AED10,000.00 per month

Experience:

• Communications Networking (Collaboration) Systems: 1 year (Required)
• Audio Visual Systems Integration: 1 year (Required)

License/Certification:

• UAE Driving License (Preferred)

The Client Technology Applications Senior Specialist is a full-time role based in Dubai.

This position will be part of the Engagement Technology Services team and require providing technical support for various software applications used in eDiscovery/litigation engagements, operational support for all technology systems, and occasional support for custom software and system-to-system interfaces.

• Provide on-site operational support for current and future 3rd party application software tools and utilities that are utilized to support the full eDiscovery process lifecycle.

• Participate actively in data analysis, transformation, and migrations for various projects between the various applications software systems.

• Take part in the concept, design, implementation, and support of any ETS / eDiscovery service (including custom applications, ad-hoc projects, and packaged/purchased applications).

• Offer on-site operational support for current and future ETS / eDiscovery technology systems, including end-user general technology support, general server administration, and systems maintenance activities under the direction of the ETS management.

• Acquire knowledge via both formal and on-the-job training of the various packaged software applications used to collect, process, and produce the full eDiscovery service offering.

• 3-6 years of relevant work experience.

• Good skills in relational database (SQL Server) and SQL query/script/stored procedure development for data analysis and manipulation.

• A proven history and expertise in supporting complex, 3rd party software applications for business services.

• Experience in large, production-oriented service operations, in a 24x7x365 service delivery model supporting mission-critical business operations with large data volumes preferred.

• Excellent written and verbal communication skills in English with the ability and confidence to interact with clients at all levels.

This role offers the opportunity to work in a dynamic team within our organization's Middle Office. We are seeking an experienced professional with a strong understanding of operational risk and finance systems support.

The successful candidate will be responsible for managing and mitigating operational risks associated with finance systems, ensuring compliance with regulatory requirements and organizational policies. Key skills required include:

• Experience in operational risk management, preferably within a Middle Office environment.
• Strong business English language writing skills, with the ability to create clear and concise reports.
• Proficient in Excel and mathematical skills, with the ability to analyze complex data sets.
• Experience in building and using models to identify and mitigate operational risks.
• Knowledge of global product demand and supply, market dynamics, and industry trends.
• Understanding of competitors, marine operations, third-party system parameters, and standard contractual terms.
• Knowledge of the global energy business, refinery economics, and drivers.
• Understanding of the value of variations in specification, timing, and volume.
• Commodities trading knowledge, including trading strategies, fundamentals, markets, arbitrage, and geopolitical influences.
• Financial knowledge of derivatives, futures, options, OTC swaps, credit instruments, and economic evaluations like NPV and value creation.

To be considered for this position, you must have a Bachelor's degree in Business, Science, Engineering, or Finance with a minimum of 2.1 or above. You should also have at least 5 years' experience in operational risk management within a Middle Office environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Our client, a renowned Educational Facility in Dubai, has an immediate requirement for an IT Systems Support Engineer to join their team in the Dubai office.

The purpose of the role is to provide first-level technical support to users, either remotely or face-to-face. The goal is to resolve technical issues within stipulated timeframes and ensure the IT system contributes to the overall productivity of the business.

Responsibilities include:

• Providing first-level technical support to Learners, Staff, and Faculty.
• Assisting users both in person and remotely.
• Providing technical assistance for online events and initiatives.
• Working within the department and team to resolve complex IT issues promptly.
• Accurately recording technical issues and reporting on them.
• Communicating with Department Heads and stakeholders regarding issue resolution.

Qualifications and Experience:

• Bachelor's degree in Computer Engineering or Computer Science.
• 3-5 years of experience in the IT domain.
• IT support or troubleshooting certifications.
• Knowledge of MCSE/MCITP/ITIL (certified), and familiarity with CCNA, Data Centers, Linux OS, Firewall, Exchange Server, Windows Server will be advantageous.

About The Company

Focus Direct is a Search and Selection Boutique Firm established in 1999, dedicated to recruiting professionals who make a difference. We provide tailored solutions to meet specific needs, with a focus on responsiveness, flexibility, and innovation. Our mission is to add value with impact, and our vision is "Success through unsurpassed service and reliability". We aim to bridge gaps by identifying talent for our clients and providing meaningful careers for our candidates.

As a candidate, you can expect timely responses, honest feedback, confidentiality, and respect. We serve industries including Government, Semi-Government, FMCG, Oil & Gas, Transportation, Aviation, Private Equity, Investments, Insurance, Property Development, IT Software, Telecommunications, Healthcare, and Manufacturing.

You desire impactful work.

You'reRGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed among itsWorld's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

• To ensure Middle East (ME) Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications.
• To achieve RGA's goal of using both the Ira and Raptor administration systems for the ME business, as appropriate.
• The Middle East Life and Health insurance markets.

What You Will Do

Administration

• Ensure that the company's administration standards and time service requirements are applied to the handling of all business received.
• Ensure that the administration of all ME business adheres to RGA treaties.
• For your specific treaty and / or client responsibility, provide administration data for input to accounting records, valuation systems and regulatory returns.
• Specifically this will include but is not limited to the following:
• Processing of client statements. Processing files / data related to the receipt of reinsurance premiums, commissions, brokerage, and the co-ordination of claims processing with the CE Claims Administration Team, etc.
• Allocation of cash funds received and disbursed to our clients, in our core administration systems in a timely and accurate manner.
• Ensuring all incoming and outgoing files and cash are tracked and processed through to completion
• Ensure OFAC and compliance controls are carried out within the required timeframes and in a timely and accurate manner.
• Ensure month end deadlines are met. This includes working with both team colleagues and members of the wider CE Admin Operations Team as well as EMEA Finance and Valuations to ensure data can be processed in a timely and accurate manner to achieve this goal.
• Ensure administration data is provided to retrocession clients in a timely and accurate manner.
• Assist with policy exhibit calculation and upload to administration system.
• Ensure administration processes and procedures are fully documented.
• Maintain a professional and working relationship with clients, both internal and external.
• Follow up with cedants on outstanding payments.

Systems Project Work

Assist the CE& ME Administration Operations Team with the conversion of ME business onto Ira. This includes the following:

• Assist in the analysis of data and provide an understanding of the treaty wording and receipt of client and third-party data. This may be related to both premium and claims administration and will include reconciliation of accounts at the point of migration / transition.
• Working according to an agreed scheduled plan.

Assist the Raptor and Ira systems teams based in both EMEA and the U.S. This includes the following:

• Assist with any queries related to system processing
• Assist with any User Acceptance Testing of any Raptor or Ira software releases as and when required.

Reinsurance

• Maintain a good knowledge of reinsurance practices and specific RGA treaty practices as they pertain to the management and handling of transfer of risk.

Management Information

• Provide Management Information or respond to ad hoc queries.
• Provide information as required for other EMEA downstream users.

Technical

• Gain good knowledge of Life and Health Reinsurance and its implications within administration.
• Gain good understanding of client treaties, statements, premium and claims data.
• Gain good, technical knowledge of Raptor and Ira modules.
• Fully document procedures and processes.

Interactions

• Reporting to the Head of Administration Operations, CE& ME and working closely with other members of the CE& ME and Toronto Administration teams.
• During any migrations work or systems releases, work closely with the Raptor and Ira Subject Matter Experts / Business Analysts.
• Work closely with other EMEA downstream users, such as Finance and Valuations.

Qualifications& Experience

• At least 3-year experience in health or life insurance/reinsurance, preferably in the GCC market
• Good knowledge of Life& Health insurance/reinsurance products. Prefer candidates with experience in life insurance or reinsurance markets.
• Strong accounting / financial background.
• Good understanding of, and proficient in, MS Excel.
• Must have the ability to organize and manage own time.
• Effective interpersonal skills with the ability to interact with employees at all levels and across different departments
• Good oral and written communication skills.
• Desire to maintain a professional and working relationship with internal stakeholders.
• Ability to contribute to the team building spirit with the company.

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.